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Added 1 hour ago
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Accounts Payable Clerk
Recruiter
Brampton, ON
- Full-time
we are actively recruiting a Junior Accounts Payable Clerk on behalf of our client, - a premier leader in packaging, corrugated manufacturing, and supply chain distribution. Located in a…
Added 4 hours ago
Weaver
Intertape Polymer Group (IPG)
Truro, NS
Are you ready to elevate your career? At IPG, we are more than just a global leader in packaging and protective solutions - we are a community that values safety, people, passion,…
Added 4 hours ago
Electrical Technician (Red Seal Industrial Electrician)
Intertape Polymer Group (IPG)
Truro, NS
Are you ready to elevate your career? At IPG, we are more than just a global leader in packaging and protective solutions - we are a community that values safety, people, passion,…
Added 5 hours ago
Global Supply Chain Manager
Intertape Polymer Group (IPG)
Truro, NS
Are you ready to elevate your career? At IPG, we are more than just a global leader in packaging and protective solutions - we are a community that values safety, people, passion,…
Added 7 hours ago
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Credit Supervisor
Uline
Toronto, ON · Hamilton, ON · Mississauga, ON · Cambridge, ON · Milton, ON · Canada Corporate (KC)
- Full-time
Are you an emerging leader in the financial field with a passion for collaboration, training and teamwork? Then you belong at Uline! As a Credit Supervisor, you will manage a dedicated team…
Added 8 hours ago
MM
Business Leader
Martell Media
Kelowna, BC
- Full-time
Lead the team across sales, customer success, and engineering. Partner with the Technical Leader to own the product roadmap, prioritize ruthlessly, and translate customer and business needs…
Added 11 hours ago
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Junior Shipper - Receiver
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
…world firsts and more than 450 missions, MDA Space is a global leader in communications satellites, Earth and space observation, and space exploration and infrastructure. The MDA Space team…
Added 11 hours ago
Product Line Manager - Geomembrane & Specialty Market
Intertape Polymer Group (IPG)
Truro, NS · ON · NB · NS · PE
Are you ready to elevate your career? At IPG, we are more than just a global leader in packaging and protective solutions - we are a community that values safety, people, passion,…
Added 12 hours ago
Cold Storage Warehouse Operator
Big Country Pet Co.
Smithville, ON
Contribute to the warehouse team by safely moving, storing, and retrieving raw materials, packaging, and finished goods throughout our warehouse and freezer facilities. You will support…
Added 12 hours ago
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Human Factors Engineer
Actalent
Vancouver, BC
- $50 to $65 CAD / hour
- Contract
Collaborate with designers and engineers to improve physical interfaces, graphical user interfaces, instructions for use, packaging, labelling, and training materials.
Added 13 hours ago
ML
FSQA Process Leader
Maple Leaf Foods Inc
ON · Hannon, ON
- $47,000 to $69,000 CAD / year
- Part-time
The FSQA Process Leader role at the Heritage facility will be responsible for ensuring compliance to food safety and quality systems within their assigned area (e.g. Formulation/Stuffing,…
Added 13 hours ago
HS
Conveyor Belt Technician
Hercules SLR
NS · Dartmouth, NS
- Full-time
We are looking for a strong, self starter to join our team as a Production Technician for our Stellar Industrial Sales branch in Dartmouth NS. Reporting to the Belting Operations…
Added 17 hours ago
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Manufacturing Manager
NPAworldwide
Brantford, ON
- Full-time
through a team of supervisors and operational leaders across manufacturing and
Added 17 hours ago
WC
Category Manager - Engineered Materials / Fastening Systems
White Cap Canada
Vaughan, ON
- Full-time
…timelines for execution. Partner with key merchants and Functional Leader to obtain and assess data for merchandising strategy. Act as the liaison with internal/external project affiliates;…
Added 18 hours ago
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Senior Salesforce Developer
Webflow
Remote, Canada
- Full-time
- Remote
…closely with stakeholders and the broader Enterprise Technology team to turn business needs into clean, durable…
Added 18 hours ago
OV
Cook | Part-Time | Tribute Communities Centre
Oak View Group
Oshawa, ON
- $18.6 to $19.45 CAD / hour
- Part-time
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue…
Added 18 hours ago
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Microelectronics Process Engineer
Actalent
Ottawa, ON · Kanata, ON
- $110,000 to $160,000 CAD / year
- Full-time
Own key processes end to end, acting as a process architect by allocating process elements to be developed and maintained across the team.
Added 19 hours ago
Operator 2, Bakery Canada 1
Aspire Bakeries
Hamilton, ON · Ancaster, ON
We are seeking an Operator 2, Bakery (Pre-scaler) to join our team at our Ancaster bakery. As an Operator 2, you will be accountable for supporting production operations across processing…
Added 19 hours ago
Operator 1, Bakery Canada 1
Aspire Bakeries
Hamilton, ON · Ancaster, ON
We are seeking an Operator 1, Bakery to join our team at our Ancaster bakery. As an Operator 1 (Boxer), you will be accountable for supporting essential production tasks across packaging,…
Added 19 hours ago
E
Warehouse Person
Emerson
Brantford, ON
- Full-time
…Brantford, ON location, as an integral part of the Operations team the Warehouse Person will support our operation in a cross-functional setting. This position requires a safety mindset, a…
Added 20 hours ago
Production Worker
Smurfit Westrock
Winnipeg, MB
Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help…
Added 20 hours ago
ML
Material Supply and Planning Manager
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
The Material Supply and Planning Manager is a key member of the Lagimodiere Site Leadership Team, responsible for integrating production planning, material supply, inventory management, and…
Added 20 hours ago
AR
Tooling Engineer Manager - Injection Mold - Automotive (35792)
Activ8 Recruitment & Solutions
Woodstock, ON
- $90,000 to $130,000 CAD / year
- Full-time
…manufacturing environments such as consumer products, medical devices, packaging, or industrial plastics will also be…
Added 20 hours ago
ML
Marketing Associate - Brand
Maple Leaf Foods Inc
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Part-time
…communications and innovation launches to shopper marketing, packaging, digital content, and business analytics. You'll gain exposure to every aspect of brand management while developing…
Added 20 hours ago
Gerant de la boutique - Montreal Eaton Centre
Lush Handmade Cosmetics
Montreal, QC
leader de marché. En tant que gestionnaire, vous êtes responsable de la gestion des budgets et

Harry Rosen

Operations Specialist

Vancouver, BC, Canada
Oakridge Shopping Centre, Canada

*Compensation will be dependent on skills and experience, with a starting point of $21.64/hr. · Full-time

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Job details

Pay: *Compensation will be dependent on skills and experience, with a starting point of $21.64/hr.
Job type: Full-time
Experience: A minimum of 2 years of experience working in a client-facing role at the service desk, providing exceptional customer service.
Posting language: English
Posted: Oct 30, 2026

Original job description

Your Style, Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

Operations Specialist

Full-Time Permanent

Reporting to: Operations Leader

Harry Rosen, Pacific Centre

Your Style, Your Career

We are looking for an Operations Specialist to join our Store team. In this role you’ll be responsible for:

Sales Support and Customer Service

Model exceptional customer service standards that demonstrate alignment with our relationship-based selling culture, towards the achievement of clientele and NPS goals (obtain and log client info, well versed in Club Harry, etc.).
Serve as a point of contact for customer issues, ensuring professional resolutions and escalating appropriately to leadership.
Process employee purchases and oversee staff package administration and submissions.

POS and Cash Services

Process all types of transactions accurately and assist with customer inquiries, both in-person and over the phone.
Monitor and ensure compliance with all POS and LP Policies and Standards.
Review Transaction audit results, identifying needs for both training and improvements.
Assist with training of all operations and logistics associates.
Ensure that client information gathering % metrics are consistently achieved.
Oversee Service desk maintenance and cleanliness.
Oversee Client lists and e-receipt standards.
Manage daily cash handling functions (open/close registers, prepare sales envelopes and bank deposits).
Identify, report and troubleshoot common errors/discrepancies.
Execute and lead by example on loss prevention and health & safety best practices.

OMNI Services & Order Fulfillment

Support logistics team on filling order queue ensure fulfillment rate targets are achieved and cancellation rates are reduced.
Participate with order picking/fulfillment, ensuring all orders meet packaging standards and are delivered by established deadlines.
Ensure BOPIS operations are completed as required.

Logistics & Flex Support

Support with daily tasks and ad-hoc projects assigned by Operations Leadership
Collaborate closely with the Logistics team, flexing seamlessly between logistics and operations functions, as needed.
Maintain constant awareness of the salesfloor, ensuring client experience expectations are met by providing targeted support where and when required.
Support logistics standards, including ensuring fulfilment targets are met, markdown & reticketing initiatives are completed accurately, and product to floor timelines and standards are achieved.
Assist with preparations for seasonal inventory and participate in seasonal inventory counts.
Collaborate to achieve successful scores with POS accuracy audit, Logistics Audit, Packaging standards audit, shrink % rates, on time rate, order fulfilment rate, cancellations rate etc.

Successful candidates will require:

A minimum of 2 years of experience working in a client-facing role at the service desk, providing exceptional customer service.
A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience
Strong communication skills and a keen understanding of policies and procedures, individually and through one’s team
A strong service orientation – a demonstrated desire to wow our customers!
Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function
The ability to work effectively as part of a team
Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service
Experience in shipping, receiving, merchandising, order fulfillment and inventory management in a retail environment is preferred

What are the perks of the job?

Competitive pay program
Opportunities to additionally earn monthly and annual Team bonuses
Best in industry discounts and special purchase opportunities
A comprehensive flexible benefits package
Pension and Group RRSP Programs that grow with you
A modern, digitally advanced workplace
A coach committed to supporting the achievement of your personal career goals
A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
An employer that values internal growth and promotion and is committed to succession planning for your future

*Compensation will be dependent on skills and experience, with a starting point of $21.64/hr.

We thank you for your interest in this opportunity.

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at careers@harryrosen.com with details.

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More about this job

Responsibilities

The Operations Specialist is responsible for providing exceptional customer service, managing POS transactions, and ensuring accurate cash handling. They also oversee order fulfillment, logistics support, and maintain store standards to ensure a seamless client experience.

Requirements

Candidates must have at least 2 years of experience in a client-facing service desk role and a strong understanding of retail policies and procedures. Proficiency in technology, effective communication, and the ability to work collaboratively in a fast-paced environment are essential.

Skills

Customer service
Sales support
POS systems
Cash handling
Loss prevention
Health and safety
Order fulfillment
Inventory management
Logistics
Communication
Multi-tasking
Teamwork
Troubleshooting
Retail operations
Technology proficiency

Benefits

Competitive pay program
Monthly and annual team bonuses
Industry discounts
Flexible benefits package
Pension program
Group RRSP program
Diversity equity and inclusion council

Visa sponsorship

Not detected in the job text

Keywords

Retail
Menswear
Operations Specialist
Customer Service
POS
Cash Handling
Loss Prevention
Health and Safety
Order Fulfillment
Logistics
Inventory Management
Merchandising
Shipping and Receiving
Clienteling
Club Harry
BOPIS
Transaction Audit
Retail Management
Team Leadership
Diversity and Inclusion

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