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Added 10 mins ago
A
Dispatcher (1 Year contract) Calgary or Surrey
AFL
Calgary, AB
- Full-time
AFL Integria is seeking a Dispatcher to support our field operations and help ensure customer work is scheduled, coordinated, and completed efficiently and to a high standard. This is a…
Added 10 mins ago
SE
Senior Tax Advisor
Source Energy Services
Calgary, AB
- Full-time
Support external audits of both Canadian and US revenue agencies
Added 10 mins ago
EH
Digital Marketing Coordinator
E.B. Horsman & Son
Surrey, BC
- Full-time
Support marketing technology platforms, including CRM, email marketing, website, analytics, and marketing automation tools.
Added 10 mins ago
EH
Customer Service - Counter Sales
E.B. Horsman & Son
Duncan, BC
- Full-time
…receiving, stock keeping, warehouse maintenance, and customer/sales support, including operating equipment, managing inventory, processing shipments, and assisting with priority orders and…
Added 11 mins ago
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Principal Oracle Fusion Architect
DSP-Eclipsys
Ottawa, ON
- $125,000 to $175,000 CAD / year
SCM - Inventory, Order Management, Procurement, Manufacturing, Logistics
Added 11 mins ago
Dispatch Coordinator
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…be part of a team that’s redefining what’s possible in fluid…
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Superior Plus Propane Talent Acquisition
Lloydminster, AB
…assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s…
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WM
Operations Manager Trainee
Waste Management, Inc.
Brampton, ON
- Full-time
From drivers and technicians to analysts, managers and corporate professionals, every employee plays a role in delivering essential services that support communities across Canada.
Added 25 mins ago
S
Executive Assistant and Office Manager
SpryPoint
Charlottetown, PE
- Full-time
2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆
Added 25 mins ago
SE
Maintenance Manager, FSN & STS
Source Energy
Grande Prairie, AB
- Full-time
Post-secondary degree or diploma in engineering technology, or commerce/business administration an asset but not a requirement.
Added 25 mins ago
C
Warehouse General Laborer
Carrier
Waterloo, ON
- Full-time
Technology-enabled tools may support parts of the recruitment process, with oversight by people.
Added 25 mins ago
CH
Medical Receptionist
Clearpoint Health Network Inc.
Calgary, AB
- Full-time
You will help facilitate day to day logistics for surgeons including liaising with clinicians and the surgical facility to facilitate an efficient patient experience.
Added 40 mins ago
RI
SAP IBP Application Support Analyst
Raas Infotek
Calgary, AB
- Contract
Position : SAP IBP Application Support Analyst
Added 41 mins ago
J
Préposé(e), Service Café
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Montreal, QC · CAN-CLIENT Montreal-Suncor
- Full-time
…better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow…
Added 41 mins ago
Asset Management Specialist - Enforcement
City of Mississauga
Mississauga, ON
…Administration, Asset Management, Supply Chain Management, Logistics, Operations Management, Information Technology, or related…
Added 53 mins ago
FS
School Bus Driver - Timmins
First Student
Timmins, ON
- Part-time
Employee Assistance Program (EAP): Counseling and support services for personal and work-related issues.
Added 53 mins ago
FS
School Bus Driver
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Grande Prairie, AB
- Part-time
Employee Assistance Program (EAP): Counseling and support services for personal and work-related issues.
Added 54 mins ago
QM
Administrative Associate
Quantum Management Services Ltd.
Toronto, ON
- $27 to $29 CAD / hour
- Temporary
- Manage calendars and coordinate internal and external meetings, including room bookings, technology, catering, materials, and other logistics.
Added 54 mins ago
W
Deskside Support Technician
Worley
AB · Edmonton, AB
- Full-time
The role provides frontline support for end user devices, office based technology, onboarding activities, conference rooms, and local smart hands requirements, helping ensure stable and…
Added 54 mins ago
W
Deskside Support Technician
Worley
Vancouver, BC
- Full-time
The role provides frontline support for end user devices, office based technology, onboarding activities, conference rooms, and local smart hands requirements, helping ensure stable and…
Added 54 mins ago
A
Buyer I
ADM
Woodstock, ON
- Full-time
Support the implementation of Strategic Sourcing contracts.
Added 54 mins ago
W
Deskside Support Technician
Worley
Markham, ON
- Full-time
The role provides frontline support for end user devices, office based technology, onboarding activities, conference rooms, and local smart hands requirements, helping ensure stable and…
Added 54 mins ago
W
Deskside Support Technician
Worley
Sarnia, ON
- Full-time
The role provides frontline support for end user devices, office based technology, onboarding activities, conference rooms, and local smart hands requirements, helping ensure stable and…
Added 54 mins ago
W
Deskside Support Technician
Worley
Calgary, AB
- Full-time
The Executive Digital Operations Technician is responsible for delivering dedicated, hands-on technology support to Executives and their Assistants, while also supporting users and…
Added 54 mins ago
T®
IMAC Deployment Technician
TekWissen ®
Portage la Prairie, MB
- $25 to $26.7 CAD / hour
- Contract
…opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to…

Harry Rosen

Operations Specialist - Full Time

Calgary, AB, Canada
TD Core, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: A minimum of 2 years of experience working in a client-facing role at the service desk, providing exceptional customer service.
Posting language: English
Posted: Oct 6, 2026

Original job description

Your Style, Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

Operations Specialist

Full-Time Permanent

Reporting to: Operations Leader

Harry Rosen, TD CORE

We are looking for an Operations Specialist to join our Store team. In this role you’ll be responsible for:

Sales Support and Customer Service

Model exceptional customer service standards that demonstrate alignment with our relationship-based selling culture, towards the achievement of clientele and NPS goals (obtain and log client info, well versed in Club Harry, etc.).
Serve as a point of contact for customer issues, ensuring professional resolutions and escalating appropriately to leadership.
Process employee purchases and oversee staff package administration and submissions.

POS and Cash Services

Process all types of transactions accurately and assist with customer inquiries, both in-person and over the phone.
Monitor and ensure compliance with all POS and LP Policies and Standards.
Review Transaction audit results, identifying needs for both training and improvements.
Assist with training of all operations and logistics associates.
Ensure that client information gathering % metrics are consistently achieved.
Oversee Service desk maintenance and cleanliness.
Oversee Client lists and e-receipt standards.
Manage daily cash handling functions (open/close registers, prepare sales envelopes and bank deposits).
Identify, report and troubleshoot common errors/discrepancies.
Execute and lead by example on loss prevention and health & safety best practices.

OMNI Services & Order Fulfillment

Support logistics team on filling order queue ensure fulfillment rate targets are achieved and cancellation rates are reduced.
Participate with order picking/fulfillment, ensuring all orders meet packaging standards and are delivered by established deadlines.
Ensure BOPIS operations are completed as required.

Logistics & Flex Support

Support with daily tasks and ad-hoc projects assigned by Operations Leadership
Collaborate closely with the Logistics team, flexing seamlessly between logistics and operations functions, as needed.
Maintain constant awareness of the salesfloor, ensuring client experience expectations are met by providing targeted support where and when required.
Support logistics standards, including ensuring fulfilment targets are met, markdown & reticketing initiatives are completed accurately, and product to floor timelines and standards are achieved.
Assist with preparations for seasonal inventory and participate in seasonal inventory counts.
Collaborate to achieve successful scores with POS accuracy audit, Logistics Audit, Packaging standards audit, shrink % rates, on time rate, order fulfilment rate, cancellations rate etc.

Successful candidates will require:

A minimum of 2 years of experience working in a client-facing role at the service desk, providing exceptional customer service.
A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience
Strong communication skills and a keen understanding of policies and procedures, individually and through one’s team
A strong service orientation – a demonstrated desire to wow our customers!
Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function
The ability to work effectively as part of a team
Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service
Experience in shipping, receiving, merchandising, order fulfillment and inventory management in a retail environment is preferred

What are the perks of the job?

Competitive pay program
Opportunities to additionally earn monthly and annual Team bonuses
Best in industry discounts and special purchase opportunities
A comprehensive flexible benefits package
Pension and Group RRSP Programs that grow with you
A modern, digitally advanced workplace
A coach committed to supporting the achievement of your personal career goals
A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
An employer that values internal growth and promotion and is committed to succession planning for your future

We thank you for your interest in this opportunity.

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at careers@harryrosen.com with details.

Apply About employer

More about this job

Responsibilities

The Operations Specialist is responsible for providing exceptional customer service, managing POS transactions, and overseeing cash handling functions. They also support logistics by managing order fulfillment, inventory counts, and maintaining salesfloor standards.

Requirements

Candidates must have at least 2 years of experience in a client-facing service desk role and strong communication skills. Proficiency in retail operations, inventory management, and a demonstrated interest in retail technology are required.

Skills

Customer service
Sales support
Point of sale
Cash handling
Loss prevention
Health and safety
Order fulfillment
Logistics
Inventory management
Communication
Multi-tasking
Team collaboration
Retail operations
Troubleshooting
Data entry

Benefits

Competitive pay program
Monthly and annual team bonuses
Industry discounts
Flexible benefits package
Pension program
Group RRSP program
Internal growth and promotion opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail
Menswear
Operations
Customer Service
POS
Logistics
Inventory Management
Order Fulfillment
Loss Prevention
Cash Handling
Sales Support
BOPIS
Merchandising
Shipping
Receiving
NPS
Club Harry
Transaction Audit
Health and Safety
Retail Management

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