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Added 4 days ago
Retail Experience Lead & Delivery Driver
Fire & Flower Inc.
Selkirk, MB
As a trusted leader within the store, the Retail Experience Lead & Delivery Driver acts as a brand ambassador at every guest touchpoint, supports sales growth through product knowledge and…
Added 1 month ago
Manager, Retail Operations & Logistics (Permanent, Full-Time)
Union Gospel Mission (Vancouver)
Vancouver, BC
Full-time
The Manager, Retail Operations & Logistics provides strategic and operational leadership for UGM’s retail operations, including two thrift store locations and a central distribution centre.…
Added 19 days ago
Retail Operations Manager
Western Canada Lottery Corporation (WCLC)
Calgary, AB · AB
Full-time
We are looking to add a Retail Operations Manager to lead the day-to-day execution and performance of WCLC's retail operations network. Responsible for delivering operational excellence…
Added 7 days ago
Retail Inventory Supervisor
Sunshine Village Corporation
Banff, AB
…various stakeholders, such as the Assistant Inventory Supervisor, Retail Director, Assistant Director, Visual Merchandiser, Ecommerce Specialist, and Key Leaders, to optimize day-to-day…
Added 16 days ago
Senior Full Stack Gen AI Engineer/Technical Engagement Manager
Straive
Calgary, AB
Full-time
…financial services, CPG, legal, pharma, life sciences, Energy, retail and logistics, helping them build robust data analytics and AI…
Added 27 days ago
Sales Development Manager, North America
SOTI
Mississauga, ON
Full-time
· Create industry-specific outbound strategies for key sectors including logistics, retail, healthcare, manufacturing, field services, and other mission-critical environments.
Added 1 month ago
Senior Management Consultant
The Poirier Group
Toronto, ON
Full-time
We welcome candidates coming from Operations, Supply Chain, Logistics, Retail, or Private Equity, as well as experienced internal process improvement consultants.
Added 24 days ago
General Manager, Hospitality (1 year term)
Frontiers North Adventures
Churchill, MB
Full-time
Are you a strong hospitality leader with extensive management experience, particularly in hotels with food and beverage services? Frontiers North Inc. has an exciting opportunity for an…
Added 16 days ago
Occasional Key Holder - Sussex (247084-67)
Cannabis NB
Sussex, NB
Full-time
In support of the strategic pillars and in partnership with the Retail Store Manager and Team Lead, the responsibilities of a Key Holder (Designate) at Cannabis NB may include, but are not…
Added 25 days ago
Bilingual Occasional Key Holder - Edmundston (247919-67)
Cannabis NB
Edmundston, NB
Full-time
In support of the strategic pillars and in partnership with the Retail Store Manager and Team Lead, the responsibilities of a Key Holder (Designate) at Cannabis NB may include, but are not…
Added 9 days ago
Bilingual Occasional Key Holder - Campbellton (249218-67)
Cannabis NB
Campbellton, NB
Full-time
In support of the strategic pillars and in partnership with the Retail Store Manager and Team Lead, the responsibilities of a Key Holder (Designate) at Cannabis NB may include, but are not…
Added 4 days ago
Manager, Community Development
City of Leduc
Leduc, AB
Full-time
…Leduc benefits from strong activity in industrial development, logistics, large-format retail, and the oil and gas sector. Home to over 40,000 residents, the City plays an important role…
Added 2 months ago
Manager, Delivery and Transportation - Temporary
Arc'teryx Equipment
New Westminster, BC
Temporary
Leading, mentoring, and driving engagement within a team of logistics specialists, fostering a high-performance culture through coaching, development, and continuous improvement.
Added 2 months ago
Manager, Delivery and Transportation Temporary - (one-year contract)
ARC'TERYX
New Westminster, BC
Full-time · Temporary
Leading, mentoring, and driving engagement within a team of logistics specialists, fostering a high-performance culture through coaching, development, and continuous improvement.
Added 1 month ago
Supply Chain Lead
T&T Supermarket
Markham, ON
$145,000 to $195,000 CAD / year
Full-time
As a member of T&T Supermarket's Senior Leadership Team, the Supply Chain Lead shapes and delivers the company's end-to-end supply chain strategy. Reporting to the Chief Production Officer,…
Added 2 months ago
Assistant Property Manager
Hines
Calgary, AB
Other
…Centre, Bicycle Facilities, Messenger Centre, Parkade Operations, Retail Program, Tenant Experience Platform, wellness programs, and community engagement…
Added 1 month ago
Site Acquisition Specialist - Vancouver, BC, Canada
Quadient
Vancouver, BC
$80,000 to $108,196 CAD / year
Full-time
Experience working in or selling into retail, logistics, parcel, real estate, or property management sectors
Added 1 month ago
Site Acquisition Specialist - Vancouver, BC, Canada
Quadient
Vancouver, BC
$80,000 to $108,196 CAD / year
Full-time
Experience working in or selling into retail, logistics, parcel, real estate, or property management sectors
Added 1 month ago
Operations Team Lead
Harry Rosen
Toronto, ON · Sherway Gardens
Full-time
Work with Logistics leadership to prioritize order queues to ensure fulfillment rate targets are achieved and cancellation rates are reduced
Added 6 days ago
CAREER FAIR AT PACIFIC CENTRE - Style Advisors, Tailors, Operations Specialists, and Luxury Sales Leader
Harry Rosen
Vancouver, BC · Pacific Centre
Full-time
Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years…
Added 1 month ago
Head of Direct, Canada
Dyson
Toronto, ON
Full-time
Lead cross-functional execution of the eCommerce and DTC growth strategy across Marketing, Sales, Customer Service, Retail, Logistics, and Finance.
Added 1 month ago
Head of Direct, Canada
Dyson
Toronto, ON · Canada - Toronto Office
Full-time
Lead cross-functional execution of the eCommerce and DTC growth strategy across Marketing, Sales, Customer Service, Retail, Logistics, and Finance.
Added 8 days ago
Marketing Manager-Canada
Starkey Canada
Mississauga, ON
Full-time
The Marketing Manager, Canada is accountable for leading the strategic marketing direction and execution for Starkey Canada. This position serves as the primary liaison between Starkey…
Added 2 months ago
Business Development Associate
Picton Mahoney Asset Management
Montreal, Quebec
Full-time
As a BDA, you’ll have the opportunity to lead, learn, and grow, playing an essential role in supporting territory sales strategies and driving meaningful advisor engagement. You'll be on…
Added 1 month ago
Business Development Associate
Picton Mahoney Asset Management
Vancouver, BC
Full-time
As a BDA, you’ll have the opportunity to lead, learn, and grow, playing an essential role in supporting territory sales strategies and driving meaningful advisor engagement. You'll be on…

Harry Rosen

Operations Team Lead

Toronto, ON, Canada
Sherway Gardens, Canada

Job type: Full-time
Experience: A minimum of 2 years of retail experience in a client facing role, with leadership capacity in managing a store/department
Posting language: English
Posted: Aug 10, 2026

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Original job description

Your Style, Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

Operations Team Lead

Full-Time Permanent

Harry Rosen, Sherway Gardens

We are looking for an Operations Team Lead to join our Store team. In this role you’ll be responsible for:

Leadership

Develop and train team members to achieve operational excellence.
Work with Operations leadership to hire, onboard, and retain talent.
Set clear job expectations and performance metrics for team members.
Provide ongoing coaching and one-on-one meetings and conduct regular Assessments (Spring & Fall).
Drive a high-performing team through SMART goals and accountability.
Achieve strong employee engagement and continuously improve NPS metrics.
Lead by demonstrating company Core Values.

Sales Support and Customer Service

Model exceptional customer service standards that demonstrate alignment with our relationship-based selling culture, towards the achievement of clientele and NPS goals (obtain and log client info, well versed in Club Harry, etc.)
Serve as a point of contact for customer issues, ensuring professional resolutions and escalating appropriately to leadership.
Process employee purchases and oversee staff package administration and submissions

POS and Cash Services

Process all types of transactions accurately and assist with customer inquiries, both in-person and over the phone
Monitor and ensure compliance with all POS and LP Policies and Standards
Review Transaction audit results and communicate results to operations associates, identifying needs for further training (team and/or individual)
Ensure that client information gathering % metrics are consistently achieved
Oversee Service desk maintenance and cleanliness
Oversee Client lists and e-receipt standards
Manage daily cash handling functions (open/close registers, prepare sales envelopes and bank deposits)
Identify, report and troubleshoot common errors/discrepancies
Execute and lead by example on loss prevention and health & safety best practices

OMNI Services & Order Fulfillment

Work with Logistics leadership to prioritize order queues to ensure fulfillment rate targets are achieved and cancellation rates are reduced
Lend team capacity to complete order picking/fulfillment, ensuring all orders meet packaging standards and are delivered by established deadlines
Ensure that team completes BOPIS operations and supports with logistics responsibilities
Work with Logistics leadership on daily and weekly administrative tasks: follow-ups on in-store transfers (ISTs), holds, deliveries, alterations, and client appointment logging.

Logistics & Flex Support

Support with daily tasks and ad-hoc projects assigned by Operations Leadership
Collaborate closely with the Logistics team, flexing seamlessly between logistics and operations functions, as needed
Provide support with Tailorshop operations
Maintain constant awareness of the sales floor, ensuring client experience expectations are met by ensuring team is providing targeted support where and when required
Work with logistics leadership to ensure store is adhering to logistics standards, including ensuring fulfilment targets are met, markdown & reticketing initiatives are completed accurately, and product to floor timelines and standards are achieved.
Assist with preparations for seasonal inventory and participate in seasonal inventory counts.
Ensure store achieves successful scores with POS accuracy audit, Logistics Audit, Packaging standards audit, shrink % rates, on time rate, order fulfilment rate, cancellations rate etc.

Successful candidates will require:

A minimum of 2 years of retail experience in a client facing role, with leadership capacity in managing a store/department
A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience
Strong communication skills and a keen understanding of policies and procedures, individually and through one’s team
A strong service orientation – a demonstrated desire to wow our customers!
Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function
The ability to work effectively as part of a team
Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service
Experience in shipping, receiving, merchandising, order fulfillment and inventory management in a retail environment is preferred

What are the perks of the job?

Competitive pay program
Opportunities to additionally earn monthly and annual Team bonuses
Best in industry discounts and special purchase opportunities
A comprehensive flexible benefits package
Pension and Group RRSP Programs that grow with you
A modern, digitally advanced workplace
A coach committed to supporting the achievement of your personal career goals
A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
An employer that values internal growth and promotion and is committed to succession planning for your future

Compensation: $47,570- $49,000 + opportunity for bonus

We thank you for your interest in this opportunity.

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at [email protected] with details.

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More about this job

Responsibilities

The Operations Team Lead is responsible for training and coaching team members to achieve operational excellence and high-performing sales results. They oversee daily store operations, including POS management, order fulfillment, inventory accuracy, and maintaining high standards of customer service.

Requirements

Candidates must have at least 2 years of retail experience in a client-facing role with demonstrated leadership capacity. Strong communication skills, proficiency in retail technology, and the ability to manage store operations and logistics are essential.

Skills

Retail operations
Team leadership
Customer service
Sales support
Loss prevention
Inventory management
Order fulfillment
POS systems
Cash handling
Staff training
Performance management
Logistics
Multi-tasking
Communication
Problem solving
Technical proficiency

Benefits

Competitive pay program
Monthly and annual team bonuses
Industry discounts
Flexible benefits package
Pension program
Group RRSP programs
Modern workplace
Career development support
Diversity equity and inclusion council

Visa sponsorship

Not detected in the job text

Keywords

Retail
Menswear
Operations
Leadership
Customer service
POS
Loss prevention
Inventory
Order fulfillment
Logistics
BOPIS
Sales
Coaching
Performance metrics
NPS
Team management
Merchandising
Tailorshop
Health and safety
Administrative tasks

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