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Added 43 mins ago
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PINK Supervisor-Vaughan Mills
Victoria’s Secret & Co.
Concord, ON
- Full-time
A Victoria’s Secret & Co PINK Supervisor is a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. This role is accountable for…
Added 59 mins ago
TT
Product Application Engineer - Building Automation
trane technologies
Montreal, QC
- Full-time
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the…
Added 1 hour ago
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Business Performance Coach
Avid Business Performance Group powered by ActionCOACH
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Added 1 hour ago
Technical Support Specialist - Bilingual French
Geotab
Oakville, ON · Waterloo, ON
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help…
Added 1 hour ago
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Technical Support Specialist - Bilingual French
Geotab
Oakville, ON
- Full-time
…technologies. If you love technology, and are keen to join an industry leader - we would love to hear from…
Added 2 hours ago
GA
Shift Leader
GRETA Arcade Bar Street Food
Vancouver, BC
- Part-time
Join our dynamic team as a Shift Leader, where you’ll extend beyond your primary job duties to take on leadership responsibilities. You will be scheduled leadership shifts to oversee the…
Added 2 hours ago
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Public Safety Communication Officer
Medavie
Charlottetown, PE · PE Communication Centre Charlottetown
- Part-time
Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue…
Added 2 hours ago
Sales Associate
EssilorLuxottica Group
Tsawwassen, BC
Sunglass Hut, a global leader in the sale of premium sunglasses, has partnered with Bass Pro Shops, the leading national retailer of outdoor gear and apparel known for its immersive retail…
Added 3 hours ago
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Key Leader
Poppy Barley Inc.
Vancouver, BC
- Part-time
As a Key Leader, your primary role is to deliver exceptional customer service that demonstrates our value of luxury for the people. You will open and close the store, assist in the…
Added 4 hours ago
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Lot Assistant
OPENLANE
Richmond, BC
- Full-time
Are you ready to be part of a dynamic team in the automotive industry? OPENLANE, a leader in automotive remarketing, is looking for a Lot Assistant with experience in coordinating vehicle…
Added 4 hours ago
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Seasonal Sales Associate
Sunglass Hut
Richmond, BC
- Temporary
A world leader in the specialty sunglass retail business with over 3,000 stores worldwide, we believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring…
Added 4 hours ago
RL
PT Sales Ambassador
Ralph Lauren
Vaughan, ON
- Part-time
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and…
Added 4 hours ago
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Seasonal Part Time -Children Store
Ralph Lauren
Vaughan, ON
- Part-time
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and…
Added 4 hours ago
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Seasonal Brand Ambassador
Ralph Lauren
Vaughan, ON
- Part-time
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and…
Added 4 hours ago
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Senior Business Systems Analyst
Quantiphi
Toronto, ON
- Contract
…transformative AI driving measurable outcomes at the very core of their…
Added 4 hours ago
TS
Class 1 Truck Driver - Chemical Atlantic - Sign On Bonus
The Seaboard Transport Group
Moncton, NB
- Full-time
…paths. Seaboard Transport Group of Companies is an industry leader in liquid bulk petroleum and chemical transportation. Our expertise also extends to road transportation of dry bulk…
Added 4 hours ago
SH
Security Supervisor
Starwood Hotels
Mayfair, SK
- Full-time
Supporting the Security Manager and Director of Security & Safety, you’ll oversee daily operations, coordinate team activity, manage incidents, and ensure compliance with safety standards,…
Added 4 hours ago
TS
Owner Operator - Fuel - Sign-On Bonus
The Seaboard Transport Group
Corner Brook, NL
- Full-time
…paths. Seaboard Transport Group of Companies is an industry leader in liquid bulk petroleum and chemical transportation. Our expertise also extends to road transportation of dry bulk…
Added 4 hours ago
TS
Class 1 Truck Driver - Dry Bulk
The Seaboard Transport Group
Moncton, NB
- Full-time
…paths. Seaboard Transport Group of Companies is an industry leader in liquid bulk petroleum and chemical transportation. Our expertise also extends to road transportation of dry bulk…
Added 4 hours ago
GC
Client Strategy Lead
GIANT Creative
London, ON
- $80,000 to $100,000 CAD / year
- Full-time
You will report to the CEO and work closely with the Senior Leadership Team - CTO and Director of Product & Operations - and cross-functionally with strategy, creative, web tech and other…
Added 5 hours ago
DB
Store Manager-Specialty Retail-Thornhill, ON
Dear-Born Baby
Markham, ON
- Full-time
…and maintaining high standards of customer service and store…
Added 6 hours ago
LF
Temporary Part Time Floor Leader - Park Royal Village
Lush Fresh Handmade Cosmetics North America
Vancouver, BC
- Part-time
As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes everything from driving sales and opening/closing the…
Added 6 hours ago
WF
Prepared Foods Department Supervisor (Culinary, Deli) - Full Time
Whole Foods Market
Vancouver, BC
- Full-time
…coffee, and juice displays. Supports the Prepared Foods Team Leader and Associate Team Leader(s) to ensure smooth operation of the Prepared Foods Team. All Whole Foods Market Retail jobs…
Added 6 hours ago
Seasonal Sales Associate
EssilorLuxottica Group
Richmond, BC
A world leader in the specialty sunglass retail business with over 3,000 stores worldwide, we believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring…
Added 7 hours ago
HM
Sales Manager
HiTeck Medical Instruments
Mississauga, ON
- Full-time
Works with operations, shipping and warehouse, and marketing

Harry Rosen

Sales Manager

Calgary, AB, Canada
CrossIron Mills Outlet, Canada

Full-time

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Job details

Job type: Full-time
Experience: A minimum of 3 years of retail experience with leadership capacity in managing a store/department
Posting language: English
Posted: Oct 1, 2026

Original job description

Your Style, Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

Client Experience Leader

Full-Time Permanent

Reporting to: Store Leader

Harry Rosen, CrossIron Mills

We are looking for a Client Experience Leader to join our Store team. In this role you’ll be responsible for:

Performance Leadership

Coach Clothing Advisors and Specialists to maximize personal sales productivity
Develop and maintain in-store and after sales service standards
Ensure that all Clientele Development activities are executed
Adopt role of Eagle on the Floor and practice EID behaviours
Drive adoption of Herringbone and the meeting of digital sales goals
Ensure Advisors are building omni-channel clients by assisting through all channels (in-store, online, and
Promote and educate Advisors and clients on all aspects of the program including the point system, benefits, and activation steps

Attraction, Retention, and Development

Hire and train new Clothing Advisors and Specialists
Administer training programs and ensure all required On-boarding and assigned training is completed
Hold one-on-one meetings and complete performance assessments

Policies and Procedures

Ensure team alignment to all store and operational policy/procedures and cultural standards
Ensure team alignment on store protection and LP policies and standards

Successful candidates will require:

A minimum of 3 years of retail experience with leadership capacity in managing a store/department
A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience)
Demonstrated interest and ability to develop others (with a proven track record of documented coaching and development as well as performance improvement plans that have resulted in tangible improvements)
Our menswear retail environment includes working within various departments such as sportswear, footwear, accessories, outerwear, tailored clothing and made-to-measure. Experience in the retail industry is preferred.
Strong business acumen in luxury retail and a keen understanding of how to execute business plans and company initiatives, individually and through one’s team
A welcoming and inclusive mindset, and a passion for emulating and upholding our core values

What are the perks of the job?

Competitive pay program
Opportunities to additionally earn monthly and annual Team bonuses
Best in industry discounts and special purchase opportunities
A comprehensive flexible benefits package
Pension and Group RRSP Programs that grow with you
A modern, digitally advanced workplace
A coach committed to supporting the achievement of your personal career goals
A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
An employer that values internal growth and promotion and is committed to succession planning for your future

We thank you for your interest in this opportunity.

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at careers@harryrosen.com with details.

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More about this job

Responsibilities

The Client Experience Leader is responsible for coaching staff to maximize sales productivity and ensuring the execution of in-store and digital service standards. They will also oversee hiring, training, and performance management to maintain operational and cultural alignment within the store.

Requirements

Candidates must have a minimum of 3 years of retail experience with leadership capacity in managing a store or department. A proven track record of developing others and a strong focus on driving customer loyalty and conversion are essential.

Skills

Retail management
Performance leadership
Coaching
Sales productivity
Customer experience
Omni-channel retail
Team training
Business acumen
Luxury retail
Clienteling
Performance assessment
Operational policy
Loss prevention
Digital sales
Staff development

Benefits

Competitive pay program
Monthly and annual team bonuses
Industry discounts
Flexible benefits package
Pension program
Group RRSP program

Visa sponsorship

Not detected in the job text

Keywords

Retail
Menswear
Luxury retail
Sales management
Clienteling
Omni-channel
Performance leadership
Coaching
Staff training
Loss prevention
Business acumen
Customer loyalty
Digital sales
Performance improvement plans
Store operations
Succession planning
Diversity and inclusion

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