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Added 18 mins ago
Licensed Plumber
The Hospital for Sick Children
Toronto, ON
Full-time
…inclusion supports to eligible candidates to support their full engagement during the interview and selection process as well as to ensure candidates are able to perform their duties once…
Added 32 mins ago
Physician Assistant - Barzakay Clinic - Temporary Full-Time - 2026-18017 (2026-18017)
Sunnybrook
Toronto, ON
Full-time
Working under established medical directives and the supervision of Physicians, and reporting to the Patient Care Manager, the successful applicant will support the delivery of high-quality…
Added 33 mins ago
Transition Manager -Digital Workplace Solutions
Lenovo
Markham, ON
$92,000 to $140,990 CAD / year
The Transition Manager is responsible for leading the end-to-end transition of Digital Workplace Solutions (DWS) services from contract signature through operational handoff and…
Added 46 mins ago
Delivery Lead
TECH TALENTS AGENCY
Montreal, QC
Full-time
The role is suitable for an experienced Project Manager, Delivery Manager, or Head of Delivery Managers with a strong software development background who is ready to take broader ownership…
Added 48 mins ago
Superintendent - Civil & Infrastructure
Pomerleau
Contrecoeur, QC · Laval, QC · Montreal, QC
Plan and oversee the construction site by developing the schedule with the team, meeting milestones, and collaborating with the project manager from the start.
Added 48 mins ago
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Ottawa, ON
As a Preconstruction Manager working in the Building Operations team at Pomerleau Construction, you will support new and ongoing project growth and challenge industry standards with your…
Added 48 mins ago
Project Manager - WAHA Project
Pomerleau
Moosonee, ON · Toronto, ON
As a Project Manager working on the WAHA Redevelopment Project at Pomerleau Construction, you will play a key role in managing this large scale project - working closely with our client…
Added 48 mins ago
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As a Commercial Manager working in the Alternative Projects Centre of Expertise (APEX) team at Pomerleau Construction, you will identify and analyze commercial risks, liabilities and…
Added 48 mins ago
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Pomerleau
Vancouver, BC
As a Bid Manager, working in the Alternative Projects Center of Expertise (APEX) team at Pomerleau Construction, you will be responsible for leading estimating and proposal teams in…
Added 48 mins ago
Superintendent
Pomerleau
Petawawa, ON · Trenton, ON
Proactively manage project materials to meet our first-class Quality Program. Your attention to detail ensures excellence.
Added 48 mins ago
Talent Acquisition Advisor
Pomerleau
Montreal, QC
…you will be responsible for managing the candidate and hiring manager experience from start to finish throughout the entire recruitment…
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Added 48 mins ago
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Pomerleau
Montreal, QC
The Procurement Manager supports the Head of Department in implementing the overall procurement strategy. They provide functional supervision to Agents and Specialists, oversee critical…
Added 48 mins ago
Project Manager - Marine and Deep Foundations
Pomerleau
Moncton, NB · Saint Andrews, NB · Halifax, NS
As an experienced Project Manager in the Civil & Infrastructure team at Pomerleau Construction, you will manage large-scale projects - ranging from $1.5 million to upwards of $1 billion -…
Added 48 mins ago
Director of Industrial Technical Resources
Pomerleau
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Added 48 mins ago
Project Manager - Deep Foundations
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As a Project Manager within Pomerleau’s Civil & Infrastructure division, you will play a key role at the heart of the Deep Foundations business unit. By leading large-scale construction and…
Added 48 mins ago
Discipline Lead - MEP
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Take full knowledge of the documents provided by the client during the proposal phase for the discipline.
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Schedule tracking: Collaborate in the preparation and monitoring of the 3-week schedule with the project manager and supervisor.
Added 48 mins ago
Superintendent
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Use your proactive approach to determine project materials are supplied and in compliance with our first-class Quality Program;
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Senior Project Manager
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As an experienced Senior Project Manager in the Building Operations team at Pomerleau Construction, you will manage large-scale building and infrastructure projects - ranging from $1.5…
Added 48 mins ago
Senior Project Manager
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As an experienced Senior Project Manager in the Building Operations team at Pomerleau Construction, you will manage large-scale building and infrastructure projects - ranging from $1.5…
Added 48 mins ago
Project Manager
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As an experienced Project Manager in the Building Operations team at Pomerleau Construction, you will manage large-scale building and infrastructure projects - ranging from $1.5 million to…
Added 48 mins ago
Senior Project Manager
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As an experienced Senior Project Manager in the Building Operations team at Pomerleau Construction, you will manage large-scale building and infrastructure projects - ranging from $1.5…
Added 48 mins ago
Health & Safety Coordinator
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…your mission is clear: safeguarding lives, one protocol at a time. Working on large-scale building and infrastructure projects – ranging from $1.5 million to upwards of $1 billion – you…
Added 48 mins ago
Senior Project Manager - Deep Foundations
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As an experienced Senior Project Manager in the Civil & Infrastructure team at Pomerleau Construction, you will play a key role at the heart of the Urban Earthworks business unit. Leading…

Harry Rosen

Sales Manager

Calgary, AB, Canada
CrossIron Mills Outlet, Canada

Job type: Full-time
Experience: A minimum of 3 years of retail experience with leadership capacity in managing a store/department
Posting language: English
Posted: Oct 1, 2026

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Original job description

Your Style, Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

Client Experience Leader

Full-Time Permanent

Reporting to: Store Leader

Harry Rosen, CrossIron Mills

We are looking for a Client Experience Leader to join our Store team. In this role you’ll be responsible for:

Performance Leadership

Coach Clothing Advisors and Specialists to maximize personal sales productivity
Develop and maintain in-store and after sales service standards
Ensure that all Clientele Development activities are executed
Adopt role of Eagle on the Floor and practice EID behaviours
Drive adoption of Herringbone and the meeting of digital sales goals
Ensure Advisors are building omni-channel clients by assisting through all channels (in-store, online, and
Promote and educate Advisors and clients on all aspects of the program including the point system, benefits, and activation steps

Attraction, Retention, and Development

Hire and train new Clothing Advisors and Specialists
Administer training programs and ensure all required On-boarding and assigned training is completed
Hold one-on-one meetings and complete performance assessments

Policies and Procedures

Ensure team alignment to all store and operational policy/procedures and cultural standards
Ensure team alignment on store protection and LP policies and standards

Successful candidates will require:

A minimum of 3 years of retail experience with leadership capacity in managing a store/department
A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience)
Demonstrated interest and ability to develop others (with a proven track record of documented coaching and development as well as performance improvement plans that have resulted in tangible improvements)
Our menswear retail environment includes working within various departments such as sportswear, footwear, accessories, outerwear, tailored clothing and made-to-measure. Experience in the retail industry is preferred.
Strong business acumen in luxury retail and a keen understanding of how to execute business plans and company initiatives, individually and through one’s team
A welcoming and inclusive mindset, and a passion for emulating and upholding our core values

What are the perks of the job?

Competitive pay program
Opportunities to additionally earn monthly and annual Team bonuses
Best in industry discounts and special purchase opportunities
A comprehensive flexible benefits package
Pension and Group RRSP Programs that grow with you
A modern, digitally advanced workplace
A coach committed to supporting the achievement of your personal career goals
A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
An employer that values internal growth and promotion and is committed to succession planning for your future

We thank you for your interest in this opportunity.

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at careers@harryrosen.com with details.

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More about this job

Responsibilities

The Client Experience Leader is responsible for coaching staff to maximize sales productivity and ensuring the execution of in-store and digital service standards. They will also oversee hiring, training, and performance management to maintain operational and cultural alignment within the store.

Requirements

Candidates must have a minimum of 3 years of retail experience with leadership capacity in managing a store or department. A proven track record of developing others and a strong focus on driving customer loyalty and conversion are essential.

Skills

Retail management
Performance leadership
Coaching
Sales productivity
Customer experience
Omni-channel retail
Team training
Business acumen
Luxury retail
Clienteling
Performance assessment
Operational policy
Loss prevention
Digital sales
Staff development

Benefits

Competitive pay program
Monthly and annual team bonuses
Industry discounts
Flexible benefits package
Pension program
Group RRSP program

Visa sponsorship

Not detected in the job text

Keywords

Retail
Menswear
Luxury retail
Sales management
Clienteling
Omni-channel
Performance leadership
Coaching
Staff training
Loss prevention
Business acumen
Customer loyalty
Digital sales
Performance improvement plans
Store operations
Succession planning
Diversity and inclusion

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