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Added 6 mins ago
GO
Nursing Practice Consultant
Government of Yukon
Whitehorse, YT
- Full-time
…includes the training, on-going education and development of staff to ensure they meet or exceed the professional standards required to function in community and public health…
Added 6 mins ago
GO
Security Officer
Government of Yukon
Whitehorse, YT
- Full-time
Reporting to Manager, Safety & Security, this position is responsible for maintaining the security of the long-term care home and its residents, staff and visitors as well as the facility…
Added 6 mins ago
CC
Manager, Operating Room & Surgical Booking Services
Canadian College of Health Leaders - Northwestern Ontario Chapter
Grande Prairie, AB
- Full-time
Working in partnership with surgeons, anesthesiologists, physician leaders, nursing staff, and interdisciplinary teams, the Manager facilitates collaborative decision-making and promotes a…
Added 6 mins ago
AF
Child Development Specialist
Allies for Every Child
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
Mentor, coach, model, and provide individualized training and technical assistance for Providers and their staff in child development, and other areas identified; Ensure monthly meetings,…
Added 6 mins ago
OI
Continuing Care Assistant (CCA) Program Manager
Oxford International
Halifax, NS
- $100,000 to $800,000 CAD / year
- Full-time
The Continuing Care Assistant (CCA) Program Manager, Halifax, is responsible for the overall operational leadership, growth, and successful delivery of Oxford International Education Group…
Added 22 mins ago
SC
shift supervisor - Store# 00151, SEABUS
Starbucks Coffee Company
Vancouver, BC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 36 mins ago
CO
STRATEGIC ENTERPRISE INTEGRATION & MODERNIZATION LEAD (DATA MANAGEMENT)
City of Toronto
Toronto, ON
- Full-time
In this temporary role, reporting to the Senior Project Manager , the SEIM Lead (Data Management) will lead complex, multi-year, multi-divisional technology transformation projects for the…
Added 1 hour ago
AH
Health Care Aide - Mackenzie Place Type A Continuing Care Home
Alberta Health Services
Grande Prairie, AB
- Part-time
…expertise to provide care and oversight. Reporting to the Care Manager, you will work under the supervision of a regulated health professional while delivering healthcare services. You will…
Added 1 hour ago
AH
Operational Clinical Informatics Lead
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…Clinical Information System (CIS). Reporting to the Program Manager for specialty areas, the Operational Clinical Informatics Lead (OCIL) for Alberta Kidney Care (AKC) serves as a key…
Added 1 hour ago
AH
Registered Psychiatric Nurse - Continuing Care
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
…the successful candidate will report directly to the CCPCS Manager. The incumbent will work with other clinical teams (e.g., NP, SW), Contracted Service Providers (CSP), and the team’s…
Added 1 hour ago
AH
Health Care Aide - Regularized Relief Team
Alberta Health Services
Grande Prairie, AB
- Part-time
…will assist in maintaining a safe environment for patients, staff, and visitors, while supporting effective communication with patients and health care professionals. PLEASE NOTE: Until a…
Added 1 hour ago
AH
Health Care Aide, Regularized Relief Team
Alberta Health Services
Grande Prairie, AB
- Part-time
…will assist in maintaining a safe environment for patients, staff, and visitors, while supporting effective communication with patients and health care professionals. PLEASE NOTE: Until a…
Added 1 hour ago
AH
Health Care Aide - Regularized Relief Team
Alberta Health Services
Grande Prairie, AB
- Part-time
…will assist in maintaining a safe environment for patients, staff, and visitors, while supporting effective communication with patients and health care professionals. PLEASE NOTE: Until a…
Added 1 hour ago
AH
Administrative Support V
Alberta Health Services
Red Deer, AB
- Part-time
Reporting to the Women’s Health Patient Care Manager, the Administrative Support V provides comprehensive scheduling and administrative support to the Women’s, Children’s, and Respiratory…
Added 1 hour ago
AH
Administrative Support V
Alberta Health Services
Red Deer, AB
- Temporary
…workflows in collaboration with the Scheduling Service Centre (SSC) Manager. You will provide scheduling support for Unit Managers, Charge Nurses and Relief Team Managers to ensure unit…
Added 1 hour ago
AH
Administrative Support V
Alberta Health Services
Red Deer, AB
- Temporary
…workflows in collaboration with the Scheduling Service Centre (SSC) Manager. You will provide scheduling support for Unit Managers, Charge Nurses and Relief Team Managers to ensure unit…
Added 1 hour ago
AH
Service Worker I
Alberta Health Services
Rocky Mountain House, AB
- Temporary
…Kidney Care - North (AKC-N). Under the direction of the nursing staff, the Service Worker contributes to safe patient care and the efficiency of the Unit. The Service Worker provides…
Added 1 hour ago
AH
Registered Nurse
Alberta Health Services
Rocky Mountain House, AB
- Temporary
Added 1 hour ago
AH
Cardiology Technologist I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…a casual, Cardiology Technologist I. Reporting to the Unit Manager of Cardiac Diagnostics and Clinics, the Cardiology Technologist is responsible for the performance of various cardiac…
Added 1 hour ago
AH
Diagnostic Sonographer I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
Reporting to the Diagnostic Imaging Manager and supervisor, this position supports a safe and efficient patient and family centered care experience. This position is responsible for…
Added 1 hour ago
AH
Licensed Practical Nurse - Orthopaedic Technician
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…across a wide range of acuity levels. Reporting to the Unit Manager, the Registered Orthopedic Technologist (ROT)/Licensed Practical Nurse (LPN) works as a key member of the Emergency…
Added 1 hour ago
GE
Stage Bar Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…all time. Other responsibilities include assisting the FoH Manager, Supervisor(s), Servers and Cashiers in areas when and where…
Added 1 hour ago
AH
Nuclear Medicine Technologist II
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
Reporting to the Diagnostic Imaging Manager, the Multi Modality Supervisor is responsible for the day to day operations of Diagnostic Imaging services, providing operational leadership and…
Added 1 hour ago
AH
Cardiology Technologist I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
…full-time, Cardiology Technologist I. Reporting to the Unit Manager of Cardiac Diagnostics and Clinics, the Cardiology Technologist is responsible for the performance of various cardiac…
Added 1 hour ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Gaming Floor and the Hot Dog Cart. The…

Harry Rosen

Sales Manager

Calgary, AB, Canada
CrossIron Mills Outlet, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: A minimum of 3 years of retail experience with leadership capacity in managing a store/department
Posting language: English
Posted: Oct 1, 2026

Original job description

Your Style, Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

Client Experience Leader

Full-Time Permanent

Reporting to: Store Leader

Harry Rosen, CrossIron Mills

We are looking for a Client Experience Leader to join our Store team. In this role you’ll be responsible for:

Performance Leadership

Coach Clothing Advisors and Specialists to maximize personal sales productivity
Develop and maintain in-store and after sales service standards
Ensure that all Clientele Development activities are executed
Adopt role of Eagle on the Floor and practice EID behaviours
Drive adoption of Herringbone and the meeting of digital sales goals
Ensure Advisors are building omni-channel clients by assisting through all channels (in-store, online, and
Promote and educate Advisors and clients on all aspects of the program including the point system, benefits, and activation steps

Attraction, Retention, and Development

Hire and train new Clothing Advisors and Specialists
Administer training programs and ensure all required On-boarding and assigned training is completed
Hold one-on-one meetings and complete performance assessments

Policies and Procedures

Ensure team alignment to all store and operational policy/procedures and cultural standards
Ensure team alignment on store protection and LP policies and standards

Successful candidates will require:

A minimum of 3 years of retail experience with leadership capacity in managing a store/department
A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience)
Demonstrated interest and ability to develop others (with a proven track record of documented coaching and development as well as performance improvement plans that have resulted in tangible improvements)
Our menswear retail environment includes working within various departments such as sportswear, footwear, accessories, outerwear, tailored clothing and made-to-measure. Experience in the retail industry is preferred.
Strong business acumen in luxury retail and a keen understanding of how to execute business plans and company initiatives, individually and through one’s team
A welcoming and inclusive mindset, and a passion for emulating and upholding our core values

What are the perks of the job?

Competitive pay program
Opportunities to additionally earn monthly and annual Team bonuses
Best in industry discounts and special purchase opportunities
A comprehensive flexible benefits package
Pension and Group RRSP Programs that grow with you
A modern, digitally advanced workplace
A coach committed to supporting the achievement of your personal career goals
A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
An employer that values internal growth and promotion and is committed to succession planning for your future

We thank you for your interest in this opportunity.

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at careers@harryrosen.com with details.

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More about this job

Responsibilities

The Client Experience Leader is responsible for coaching staff to maximize sales productivity and ensuring the execution of in-store and digital service standards. They will also oversee hiring, training, and performance management to maintain operational and cultural alignment within the store.

Requirements

Candidates must have a minimum of 3 years of retail experience with leadership capacity in managing a store or department. A proven track record of developing others and a strong focus on driving customer loyalty and conversion are essential.

Skills

Retail management
Performance leadership
Coaching
Sales productivity
Customer experience
Omni-channel retail
Team training
Business acumen
Luxury retail
Clienteling
Performance assessment
Operational policy
Loss prevention
Digital sales
Staff development

Benefits

Competitive pay program
Monthly and annual team bonuses
Industry discounts
Flexible benefits package
Pension program
Group RRSP program

Visa sponsorship

Not detected in the job text

Keywords

Retail
Menswear
Luxury retail
Sales management
Clienteling
Omni-channel
Performance leadership
Coaching
Staff training
Loss prevention
Business acumen
Customer loyalty
Digital sales
Performance improvement plans
Store operations
Succession planning
Diversity and inclusion

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