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Added 2 months ago
HR
Sales Manager
Harry Rosen
Vancouver, BC · McArthur Glen Outlet
- Full-time
Nurture the Relationship Based selling culture and ensure clientele development standards are prevalent in the store
Added 2 months ago
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Harry Rosen

Sales Manager

Vancouver, BC, Canada
McArthur Glen Outlet, Canada

Full-time

Apply on harry.wd10.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 4+ years of retail experience with senior leadership capacity in managing a store
Posting language: English
Posted: Sep 1, 2026

Original job description

Your Style, Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

Sales Manager

Full-Time Permanent

McArthurGlen - Vancouver

We are looking for a Luxury Sales Leader to join our Store team at McArthurGlen. In this role you’ll:

Drive Sales

Ensure KPI’s and top line sales goals are consistently achieved and exceeded
Assist the Store Leader with execution of Company strategy and sales driving initiatives
Analyze sales and performance data to identify and maximize sales opportunities, new client acquisition and retention.
Manage relevant non-controllable store expenses (payroll, supplies, security, etc.) and ensure budget efficiency.
Champion digital sales tools and resources, and achieve digital sales goals
Plan effective schedules and assist with resource deployment to maximize productivity
Manage selling costs
Act as a partner for performance and drive sales growth by actively participating in the sales process

Champion the Customer Experience

Deliver consistently exceptional customer experience and in-store environment
Nurture the Relationship Based selling culture and ensure clientele development standards are prevalent in the store
Partner with buyers, communicating constructive product/brand feedback, observations and merchandise needs
Serve as a primary point of contact for client issues and resolutions.

Operational Leadership

Maintain adherence to health & safety, and LP protocols to protect company assets and stakeholders.
Oversee the planning and execution of trunk shows, events, and promotions, coordinating with buying/marketing and visual partners.
Generate ideas and propose strategies to maximize sales opportunities for Events
Develop and maintain vendor relationships
Oversee the store meeting and planning calendars

Training & Development

Ensure all mandatory training topics and learning campaigns are being consumed, completed in a timely manner and retained
Ensure that all Onboarding guidelines and best practices are followed to ensure new hire success and retention
Identify skills gaps and coaching needs of Sellers and Coaches and execute strategies that will elevate their skills to drive sales and build clientele
Manage the content, preparation and delivery of PK sessions on a regular basis and ensure that all Associates are present, informed and well versed in the intended messaging.
In collaboration with the Marketing team, organize volunteer Champions to promote Fashion Friday content and lead huddles and team activities to educate and energize teams.
Oversee sales technology usage and ensure team proficiency in these tools

Leadership

Attract, hire and retain the Coaching team and Sellers
Provide on-the-floor coaching and ensure Coaches consistently guide Associates to enhance the client experience and drive sales growth in line with selling principles.
Drive high-performing teams through SMART goals and accountability
Identify and nurture high-potential team members for future leadership roles.
Provide ongoing coaching and one-on-one meetings and conduct regular Assessments (Spring & Fall).
Achieve strong employee engagement and continuously improve NPS metrics.
Lead by demonstrating company Core Values.

Successful candidates will require:

4+ years of retail experience with senior leadership capacity in managing a store
Please note, this role will require you to be flexible with your availability, and able to work standard retail hours which may include opening and closing the store, on weekdays and on weekends
A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience)
A Track record of improving all sales related KPIs within a retail store or department, through the conception and execution of sales strategies through the sales team
Experience in coaching, educating and developing a sales team, inspiring and improving both high impact performers and struggling performers.
Demonstrated interest and ability to develop others (with a proven track record of documented coaching and development as well as performance improvement plans that have resulted in tangible improvements)
Our menswear retail environment includes working within various departments such as sportswear, footwear, accessories, outerwear, tailored clothing and made-to-measure. Experience in the retail industry is preferred.
Strong business acumen in luxury retail and a keen understanding of how to execute business plans and company initiatives, individually and through one’s team
A welcoming and inclusive mindset, and a passion for emulating and upholding our core values

What are the perks of the job?

Competitive pay program
Opportunities to additionally earn monthly and annual Team bonuses
Best in industry discounts and special purchase opportunities
A comprehensive flexible benefits package
Pension and Group RRSP Programs that grow with you
A modern, digitally advanced workplace
A coach committed to supporting the achievement of your personal career goals
A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
An employer that values internal growth and promotion and is committed to succession planning for your future

**Compensation will be based on skills and experiences, with a range of $60,000-70,000 base annually, plus bonuses and incentives.

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at careers@harryrosen.com with details.

Apply on harry.wd10.myworkdayjobs.com About employer

More about this job

Responsibilities

The Sales Manager is responsible for driving store sales, achieving KPIs, and managing daily operations including payroll and inventory. They also lead, coach, and develop the store team to ensure exceptional customer service and consistent brand standards.

Requirements

Candidates must have at least 4 years of retail experience in a senior leadership capacity. A proven track record of improving sales KPIs and a demonstrated ability to coach and develop high-performing teams are essential.

Skills

Sales management
KPI management
Team leadership
Coaching and development
Customer experience
Clientele development
Retail operations
Performance management
Inventory management
Vendor relations
Digital sales tools
Strategic planning
Conflict resolution
Recruitment
Budget management

Benefits

Competitive pay program
Monthly and annual team bonuses
Industry discounts
Flexible benefits package
Pension program
Group RRSP program
Career development support

Visa sponsorship

Not detected in the job text

Keywords

Retail
Menswear
Luxury retail
Sales strategy
KPIs
Clienteling
Team coaching
Performance management
Store operations
Merchandising
Trunk shows
Digital sales
Recruitment
Succession planning
NPS metrics
Business acumen
Health and safety
Loss prevention
Vendor management
Onboarding

Seniority

Manager

Perks

Flexible hours
Retirement plan
Performance bonus
Employee discount

Tools

POS
sales technology

Languages

English

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Work requirements

Jobs in Canada