Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
SL
Sales Manager, Prospr by Sun Life
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
MFDA Branch Manager status, includes successful completion of the Branch Manager’s Course, and minimum of 2 years relevant experience
Added just now
Kitchen Team Member - Dishwasher
Hollywood Bowl Group
Saskatoon, SK
Could you help us create lasting memories for our guests by providing an outstanding guest experience?
Added just now
Kitchen Team Member - Line Cook/Prep Cook
Hollywood Bowl Group
Saskatoon, SK
Could you help us create lasting memories for our guests by providing an outstanding guest experience?
Added just now
Financial Analyst, Accounts Payable
Sinai Health
Toronto, ON
…Accounts Payable to join our team. Reporting directly to the Manager of Accounts Payable, the Financial Analyst will play a key role in supporting the Finance team with our Finance…
Added just now
Junior Accountant, Fund Accounts
Sinai Health
Toronto, ON
Reporting to the Senior Manager, this position will provide exemplary accounting support and customer service to internal and external clients consistent with best practice. The Junior…
Added just now
Regional Service Training Manager
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
QC · ON · MB · AB · SK · BC · NL
Develop and deliver training programs that support service operations and customer experience excellence.
Added just now
Senior Software Developer
SGGG Fund Services Inc.
Toronto, ON
Must have ASP.NET MVC and AngularJS experience, preference will be given to advanced knowledge
Added just now
C
Part-Time Sales Associate - Famous Footwear CAN
Caleres
Vaughan, ON
- Part-time
As a Famous Footwear Sales Associate, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store…
Added just now
General Manager, Eastern Ontario
Reliance Home Comfort
ON · Ottawa, ON · Durham, ON
By joining Reliance as a General Manager, you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best.…
Added just now
Technical Project Manager (Engineering)
SPI Santé Sécurité / SPI Health and Safety
Blainville, QC
Minimum of 5 years of experience in managing technical projects in engineering, construction, or any related sector;
Added just now
BN
General Manager
Bodycote North America
Bromont, QC
- Full-time
· Must have the cognitive and mental capacity to perform essential job functions
Added just now
C
Manager, Engineering & Design
Carmeuse
Milton, ON
- Full-time
Report customer complaints to Quality Manager & other Managers as deemed appropriate.
Added 15 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Mount Pearl, NL
- $52,500 CAD / year
- Full-time
With 120 years of experience, EMCO Corporation is one of Canada’s largest wholesale distributors, providing essential plumbing, HVAC, waterworks, and industrial products to the construction…
Added 15 mins ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Under the general supervision of the HAF Project Manager, you will be part of a high-caliber cross functional team leading the E-Permitting Initiative under the City of Saint John Housing…
Added 15 mins ago
PS
Project Engineering Manager
Professional Staffing
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
…solutions, in the search for an experienced Project Engineering Manager to join their team in the Waterloo Region,…
Added 15 mins ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…offboarding, Human Resources operations, policy application, employee experience and…
Added 15 mins ago
AS
Maintenance
Apple Self Storage
Toronto, ON
- $39,500 to $41,600 CAD / year
- Full-time
Identify Safety & Security Issues – Report any hazards or facility issues to the Site Manager. Stay alert to any unusual activity after hours and report concerns accordingly.
Added 15 mins ago
OA
Apprentice Technician - OpenRoad Honda
OpenRoad Auto Group
Brampton, ON
- Full-time
…a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are…
Added 15 mins ago
Child Care Attendant - Year-Round - Occasional
Alterra
The Blue Mountains, ON · Blue Mountain Resort LP
Recording any incidents of a health and safety nature in log in the centre; reports such incidents to the Manager;
Added 15 mins ago
TH
Lot Associate: Part Time - CAMBIE
The Home Depot
Canada
- Part-time
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
Added 15 mins ago
TH
Lot Associate: Part Time - PARK ROYAL
The Home Depot
Canada
- Part-time
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
Added 15 mins ago
TH
Lumber Sales Associate: Part Time - SHAWNESSY
The Home Depot
Calgary, AB
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 15 mins ago
TH
Merchandising 6am-3pm Part Time (Midland)
The Home Depot
Canada
- Part-time
…organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute merchandising strategies and ensure product is displayed correctly to drive sales and…
Added 15 mins ago
TH
Day Order Picker: Full Time - SAANICH
The Home Depot
Saanich, BC
- Full-time
…Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS sales and returns, answering or making customer phone calls and the ability to…
Added 15 mins ago
P
Community Marketing Manager, Silvie
Pontosense
Kitchener, ON
- Full-time
Week 1: your first customer story is filmed and live.

Service Desk Analyst - End User Support (Contract)

Toronto, ON, Canada
Central Office, Canada

**Compensation for this role will vary based on skills and experience, with a starting rate of $60,000 annually. · Full-time

Apply on harry.wd10.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: **Compensation for this role will vary based on skills and experience, with a starting rate of $60,000 annually.
Job type: Full-time
Experience: A minimum of 2 years’ experience in a Customer Service/IT Service desk position, preferably in a retail environment.
Posting language: English
Posted: Nov 11, 2026

Original job description

Your Style, Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

Service Desk Analyst - End User Support (Contract)

Full-Time, Contract

Reporting to Manager, IT Service Desk

Toronto, Ontario

Harry Rosen Inc. Central Office (77 Bloor St. West)

Hybrid work environment (Remote/Central Office)

Harry Rosen is a leading clothing retailer of finer menswear based in Toronto and operating in major centers across Canada, an exciting and challenging opportunity exists as a Service Desk Analyst End User Support (Contract). As part of our progressive journey towards Absolute Service, we have been investing in IT Modernization, continuous Platform Integrity, Stability, and Service Excellence.

This drive for excellence has created an opening for a great resource to join and be part of our high-performing service desk associates.

This is an exciting time in the history of our organization where the successful candidate will have the great opportunity to make a significant contribution towards continuous service improvements and provide support to our associates with excellent experiences.

If you are energetic, bright, believe customer satisfaction is a priority, and would like to develop your career in IT, then this is an ideal position for you. You will be part of a small but highly talented group of individuals that keep Harry Rosen Inc., on the leading edge of technology and state-of-the-art applications within the Retail Industry. This multifaceted role will be responsible for the following:

Key Responsibilities:

Answering Service Desk Calls/Emails and provide follow up to reported issues
Daily usage of Service Desk Tool following best practices e.g., resolution steps, recommendations to users.
Perform complete and accurate Information gathering and assign/involve the team responsible to ensure timely resolution.
Take Ownership of reported issues and follow up with internal/external teams when escalation is required until resolution confirmed.
Providing technical support for our Microsoft Office, CRM, ERP, and telephone systems.
Perform Preventive Maintenance Tasks such as daily checklists to ensure that all systems are operational.
Perform set up and assistance of PDA devices, Laptops/Workstations, and Other Hardware.
Support the roll out of new and existing applications.
Running reports to analyze common end user problems.
Involvement in various projects for the Infrastructure and End User Service Teams
Provide feedback/suggestions to Product and Support Teams with regards to identifying recurring issues/development opportunities.
Provide educational and support information for our systems through various mediums.
Maintain an updated Knowledgebase by creating/updating solution documents.

The successful candidate will have the following background/experience:

A minimum of 2 years’ experience in a Customer Service/IT Service desk position, preferably in a retail environment.
Degree or certificate in Computer Science or Information Systems Support or related field.
Flexible schedule, open to working rotational shifts, including weekends.
Excellent verbal and written communication skills.
Strong service orientation and relationship-building ability.
Strong desire to facilitate training and testing of applications and analysis.
Demonstrated problem-solving and analytical skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.
Strong knowledge of Microsoft operating systems and Office Suite of applications.
Strong knowledge and working experience of ITSM Metrics such as CSAT, Incident SLA, Critical Incident Management etc.
Experience using Active Directory, Office 365, MS Exchange and other User Administration Applications.
Experience in supporting Point of Sale Applications or Applications in a retail environment is an Asset.
Experience using Track-It, Zendesk, ServiceNow, or Jira Service Desk or equivalent IT Service Management Tool is an asset.
Certification in IT Service Management and\or willingness to obtain Certification is an asset.

What are the perks of the job?

· A modern, digitally advanced workplace

· A coach committed to supporting the achievement of your personal career goals

· A culture that is rich and diverse fostered through an internal Inclusivity Council.

· An employer that values internal growth and promotion and is committed to succession planning for your future

**Compensation for this role will vary based on skills and experience, with a starting rate of $60,000 annually. As this is a contract role, it is not eligible for PTO, Benefits, or Bonuses.

We thank you for your interest in this opportunity.

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at careers@harryrosen.com with details.

Apply on harry.wd10.myworkdayjobs.com About employer

More about this job

Responsibilities

The Service Desk Analyst will provide technical support for internal systems, including Microsoft Office, CRM, and ERP, while managing incident resolution and hardware setup. They will also maintain the knowledgebase, perform preventive maintenance, and contribute to infrastructure projects.

Requirements

Candidates must have at least 2 years of experience in an IT service desk or customer service role, preferably within retail. A degree or certificate in Computer Science or a related field is required, along with strong knowledge of Microsoft operating systems and ITSM metrics.

Skills

Technical support
Microsoft Office
CRM
ERP
Active Directory
Office 365
MS Exchange
ITSM
Incident management
Customer service
Problem-solving
Analytical skills
Hardware support
Knowledgebase management
Communication skills

Benefits

Internal growth opportunities
Succession planning
Inclusivity council

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
End User Support
IT Modernization
Microsoft Office
CRM
ERP
Active Directory
Office 365
MS Exchange
ITSM
CSAT
Incident SLA
Critical Incident Management
Point of Sale
Track-It
Zendesk
ServiceNow
Jira Service Desk
Hardware Support
Preventive Maintenance
Retail Industry
Technical Support
Knowledgebase
Infrastructure
User Administration

Report this job

Work requirements

Jobs in Canada