Jobs in Canada

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Added 4 mins ago
O
Security & Incident Controller
OCS
Windsor, ON
- Full-time
Manual Driving Licence required
Added 4 mins ago
S
Marketing Manager
StudyIn
Toronto, ON
- Full-time
…relevant marketing that delivers commercial results. The Marketing Manager is expected to use deep customer, competitor and market insight to adapt global campaigns, messaging, creative…
Added 4 mins ago
PI
Sales Representative - Barrie, ON
Pelee Island Winery & Vineyards Inc
Kingsville, ON
- $40,000 to $50,000 CAD / year
- Full-time
Smart Serve certification required (or willingness to obtain)
Added 4 mins ago
BN
Product Manager
BYD North America
Toronto, ON
- $130,000 to $200,000 CAD / year
- Full-time
The Product Manager is responsible for driving product strategy, market competitiveness, and commercial success for BYD Passenger Vehicles in Canada. This role serves as the key bridge…
Added 5 mins ago
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Account Manager, Ticket Sales, Service & Activation ┃Gestionnaire de comptes, ventes de billets, service et activation
PWHL
Ottawa, ON
- $24 to $28 CAD / hour
- Full-time
The Account Manager, Ticket Sales, Service & Activation is responsible for driving ticket sales, executing gameday experience activations, and delivering championship-level service to…
Added 5 mins ago
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General Manager
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Sales Manager, Prospr by Sun Life
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- Full-time
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Regional Service Training Manager
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QC · ON · MB · AB · SK · BC · NL
The Regional Service Training Manager plays a critical role in driving performance, growth, and retention across the Field Service teams. This position is responsible for designing,…
Added 5 mins ago
General Manager, Eastern Ontario
Reliance Home Comfort
ON · Ottawa, ON · Durham, ON
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Added 5 mins ago
BN
General Manager
Bodycote North America
Bromont, QC
- Full-time
· Must have the cognitive and mental capacity to perform essential job functions
Added 5 mins ago
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Manager, Engineering & Design
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- Full-time
Report customer complaints to Quality Manager & other Managers as deemed appropriate.
Added 20 mins ago
EC
Future Leaders Program – Management Trainee
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- $52,500 CAD / year
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You won’t just observe - you’ll own projects, manage accounts, build customer relationships, and make real business decisions, all with the guidance of experienced leaders across the…
Added 20 mins ago
AS
Maintenance
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Toronto, ON
- $39,500 to $41,600 CAD / year
- Full-time
Identify Safety & Security Issues – Report any hazards or facility issues to the Site Manager. Stay alert to any unusual activity after hours and report concerns accordingly.
Added 20 mins ago
Child Care Attendant - Year-Round - Occasional
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The Blue Mountains, ON · Blue Mountain Resort LP
Designing and leading engaging, developmentally appropriate activities that support growth in all five key developmental areas.
Added 20 mins ago
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Community Marketing Manager, Silvie
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Kitchener, ON
- Full-time
Week 1: your first customer story is filmed and live.
Added 20 mins ago
KL
Food Service Manager
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Burlington, ON
- Full-time
The Food Services Manager (FSM) reports to the Executive Director and provides leadership in all aspects of the dietary operation within established legislative and professional standards,…
Added 20 mins ago
HR
Service Desk Analyst - End User Support (Contract)
Harry Rosen
Toronto, ON · Central Office
- Full-time
If you are energetic, bright, believe customer satisfaction is a priority, and would like to develop your career in IT, then this is an ideal position for you. You will be part of a small…
Added 35 mins ago
BC
Release Manager
BrainRidge Consulting
Toronto, ON
- Full-time
…technology solutions and strategic guidance to drive innovation and growth. As we continue to grow, we are seeking a motivated and experienced Release…
Added 35 mins ago
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Retail and Operations Manager
Linde
Nanaimo, BC
- Full-time
Reporting to the Regional General Sales Manager, the Regional Retail & Distribution Operations Manager is responsible for leading retail branch operations, packaged gas distribution, fleet…
Added 35 mins ago
S
Sales Manager, Prospr by Sun Life
Sunlife
Toronto, ON
- Full-time
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in…
Added 35 mins ago
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Sleep Lab Administrator
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Toronto, ON · North York, ON
- Full-time
Bring a minimum of two (2) years of customer service experience, with a preference for retail sales experience
Added 35 mins ago
WC
(CAN) Customer Service Manager (PT)
Walmart Canada
Ancaster, ON
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 35 mins ago
MP
Manager, Application Support
Michael Page
Toronto, ON · Greater Toronto Area, Canada
- $110,000 to $115,000 CAD / year
- Full-time
Full time role with competitive salary, competitive benefits package and growth opportunities.
Added 35 mins ago
MB
Territory Manager - QC
Master Builders Solutions
Montreal, QC
- $95,000 to $110,000 CAD / year
- Full-time
Cultivate and maintain strong, long-term relationships with assigned customer accounts by serving as a primary point of contact, understanding business needs, ensuring satisfaction, and…
Added 35 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
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- Internship
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Service Desk Analyst - End User Support (Contract)

Toronto, ON, Canada
Central Office, Canada

**Compensation for this role will vary based on skills and experience, with a starting rate of $60,000 annually. · Full-time

Apply on harry.wd10.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: **Compensation for this role will vary based on skills and experience, with a starting rate of $60,000 annually.
Job type: Full-time
Experience: A minimum of 2 years’ experience in a Customer Service/IT Service desk position, preferably in a retail environment.
Posting language: English
Posted: Nov 11, 2026

Original job description

Your Style, Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

Service Desk Analyst - End User Support (Contract)

Full-Time, Contract

Reporting to Manager, IT Service Desk

Toronto, Ontario

Harry Rosen Inc. Central Office (77 Bloor St. West)

Hybrid work environment (Remote/Central Office)

Harry Rosen is a leading clothing retailer of finer menswear based in Toronto and operating in major centers across Canada, an exciting and challenging opportunity exists as a Service Desk Analyst End User Support (Contract). As part of our progressive journey towards Absolute Service, we have been investing in IT Modernization, continuous Platform Integrity, Stability, and Service Excellence.

This drive for excellence has created an opening for a great resource to join and be part of our high-performing service desk associates.

This is an exciting time in the history of our organization where the successful candidate will have the great opportunity to make a significant contribution towards continuous service improvements and provide support to our associates with excellent experiences.

If you are energetic, bright, believe customer satisfaction is a priority, and would like to develop your career in IT, then this is an ideal position for you. You will be part of a small but highly talented group of individuals that keep Harry Rosen Inc., on the leading edge of technology and state-of-the-art applications within the Retail Industry. This multifaceted role will be responsible for the following:

Key Responsibilities:

Answering Service Desk Calls/Emails and provide follow up to reported issues
Daily usage of Service Desk Tool following best practices e.g., resolution steps, recommendations to users.
Perform complete and accurate Information gathering and assign/involve the team responsible to ensure timely resolution.
Take Ownership of reported issues and follow up with internal/external teams when escalation is required until resolution confirmed.
Providing technical support for our Microsoft Office, CRM, ERP, and telephone systems.
Perform Preventive Maintenance Tasks such as daily checklists to ensure that all systems are operational.
Perform set up and assistance of PDA devices, Laptops/Workstations, and Other Hardware.
Support the roll out of new and existing applications.
Running reports to analyze common end user problems.
Involvement in various projects for the Infrastructure and End User Service Teams
Provide feedback/suggestions to Product and Support Teams with regards to identifying recurring issues/development opportunities.
Provide educational and support information for our systems through various mediums.
Maintain an updated Knowledgebase by creating/updating solution documents.

The successful candidate will have the following background/experience:

A minimum of 2 years’ experience in a Customer Service/IT Service desk position, preferably in a retail environment.
Degree or certificate in Computer Science or Information Systems Support or related field.
Flexible schedule, open to working rotational shifts, including weekends.
Excellent verbal and written communication skills.
Strong service orientation and relationship-building ability.
Strong desire to facilitate training and testing of applications and analysis.
Demonstrated problem-solving and analytical skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.
Strong knowledge of Microsoft operating systems and Office Suite of applications.
Strong knowledge and working experience of ITSM Metrics such as CSAT, Incident SLA, Critical Incident Management etc.
Experience using Active Directory, Office 365, MS Exchange and other User Administration Applications.
Experience in supporting Point of Sale Applications or Applications in a retail environment is an Asset.
Experience using Track-It, Zendesk, ServiceNow, or Jira Service Desk or equivalent IT Service Management Tool is an asset.
Certification in IT Service Management and\or willingness to obtain Certification is an asset.

What are the perks of the job?

· A modern, digitally advanced workplace

· A coach committed to supporting the achievement of your personal career goals

· A culture that is rich and diverse fostered through an internal Inclusivity Council.

· An employer that values internal growth and promotion and is committed to succession planning for your future

**Compensation for this role will vary based on skills and experience, with a starting rate of $60,000 annually. As this is a contract role, it is not eligible for PTO, Benefits, or Bonuses.

We thank you for your interest in this opportunity.

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at careers@harryrosen.com with details.

Apply on harry.wd10.myworkdayjobs.com About employer

More about this job

Responsibilities

The Service Desk Analyst will provide technical support for internal systems, including Microsoft Office, CRM, and ERP, while managing incident resolution and hardware setup. They will also maintain the knowledgebase, perform preventive maintenance, and contribute to infrastructure projects.

Requirements

Candidates must have at least 2 years of experience in an IT service desk or customer service role, preferably within retail. A degree or certificate in Computer Science or a related field is required, along with strong knowledge of Microsoft operating systems and ITSM metrics.

Skills

Technical support
Microsoft Office
CRM
ERP
Active Directory
Office 365
MS Exchange
ITSM
Incident management
Customer service
Problem-solving
Analytical skills
Hardware support
Knowledgebase management
Communication skills

Benefits

Internal growth opportunities
Succession planning
Inclusivity council

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
End User Support
IT Modernization
Microsoft Office
CRM
ERP
Active Directory
Office 365
MS Exchange
ITSM
CSAT
Incident SLA
Critical Incident Management
Point of Sale
Track-It
Zendesk
ServiceNow
Jira Service Desk
Hardware Support
Preventive Maintenance
Retail Industry
Technical Support
Knowledgebase
Infrastructure
User Administration

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Jobs in Canada