Jobs in Canada

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Added 8 mins ago
GS
Administrative Assistant
Good Shepherd Centres
Hamilton, ON
- $25.3 to $29.98 CAD / hour
- Full-time
Prepare lease signing packages and conduct lease signings in the absence of the Property Manager.
Added 8 mins ago
LH
Pharmacist
LMC Healthcare
Brampton, ON
- Full-time
Must have previous retail pharmacy experience
Added 8 mins ago
SD
Pharmacy Manager, Hourly Full Time Day
Shoppers Drug Mart
Collingwood, ON
- Full-time
Strong personal computing skills and knowledge of Pharmacy systems a definite asset
Added 8 mins ago
JC
Performance Engineer, Sustainability Infrastructure Services
Johnson Controls
Toronto, ON · Richmond Hill, ON
- Full-time
Review M&E Value engineering proposals and provides evaluation based on FM requirements. Assists Customer Business Manager in developing the associated variations and change orders…
Added 22 mins ago
FB
Assistant Bakery Manager
Farm Boy Inc.
Ottawa, ON
- $21 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 22 mins ago
BQ
Project Manager
by Quality
Vaughan, ON
- Full-time
By Quality is seeking an experienced Project Manager to take full ownership of custom furniture manufacturing projects, from project inception through production, delivery, and closeout.…
Added 22 mins ago
BC
Receptionist, Hospitality Representative (11:30 a.m. - 7:30 p.m.)
Blake, Cassels & Graydon LLP
Toronto, ON
- Full-time
Reporting to the Manager, Hospitality & Boardroom Services, this position will be responsible for assisting visitors of the Firm by greeting, welcoming, and directing them to the…
Added 23 mins ago
International Accessories Senior Buying Manager
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
…is the primary language of business.additional languages an…
Added 23 mins ago
RA
Bilingual Senior Cost Controller – EMEA
Recrute Action
Montreal, QC
- Contract
Hybrid work with attendance at the Montréal office 1 day per week
Added 23 mins ago
CS
Cook - Full-time
Cogir Senior Living
Oakville, ON · The Kensington Oakville
- Full-time
Must possess a Food Handler's Certificate · Must have experience in large quantity food preparation, preferably in a healthcare or retirement setting
Added 38 mins ago
MF
Senior Analyst, Institutional Client Service
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Completion of, or progress toward, the Chartered Financial Analyst (CFA) designation and/or Chartered Investment Manager (CIM) designation considered an asset
Added 38 mins ago
P
Chef – Perspectives stratégiques intégrées / Manager, Integrated Insights & Strategy
Pfizer
Kirkland, QC · CAN - QC - Kirkland
- Full-time
Added 38 mins ago
H
Senior Systems Integration Specialist
HDR
Toronto, ON
- Full-time
Serve as Project Manager on larger projects as needed; project management is not sole focus of position
Added 38 mins ago
HR
Environmental Attendant
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Must have a positive attitude and a genuine desire to work in fast pace environment
Added 38 mins ago
NV
Program Manager, Manufacturing & NPI
North Vector Dynamics Inc.
Calgary, AB
- Full-time
…Calgary manufacturing facility. We’re looking for a Program Manager, Manufacturing & NPI to own the plan that gets our products from released design to delivered hardware, on time, at cost,…
Added 39 mins ago
TC
Casual Staff Pharmacist - Contract - Express Scripts Canada
The Cigna Group
Burnaby, BC
- Part-time
- Other
Valid BC pharmacist license required
Added 39 mins ago
FB
Bakery Department Manager - Contract
Farm Boy Inc.
Cambridge, ON
- $52,000 to $57,000 CAD / year
- Full-time
…12-month contract, you will be partnering closely with the Store Manager and Retail Specialist, and bring strategy to life while building a culture rooted in trust, engagement, and high…
Added 39 mins ago
FB
Grocery Department Manager
Farm Boy Inc.
Cambridge, ON
- $52,000 to $57,000 CAD / year
- Full-time
…strong business results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high…
Added 52 mins ago
B
Community Residential Manager
Boardwalk
Regina, SK
- Full-time
Successful applicants must have a flexible schedule and be available to work evenings and weekends
Added 1 hour ago
Child Care Attendant - Year-Round - Occasional
Alterra
The Blue Mountains, ON · Blue Mountain Resort LP
Recording any incidents of a health and safety nature in log in the centre; reports such incidents to the Manager;
Added 1 hour ago
A
Third Key Holder
Ardene
Red Deer, AB
- Full-time
In the absence of the Store Manager and the Assistant Manager, the Third Key Holder is responsible for overseeing all store operations including: opening and closing procedures, store…
Added 1 hour ago
HR
Service Desk Analyst - End User Support (Contract)
Harry Rosen
Toronto, ON · Central Office
- Full-time
Experience in supporting Point of Sale Applications or Applications in a retail environment is an Asset.
Added 1 hour ago
L
Field Service Technician
Linde
Calgary, AB
- Full-time
Reporting to the Micro Vrac Operations Manager, the Service Technician, is responsible for the installation, repair or maintenance of our liquid argon, CO2 and nitrogen storage containers…
Added 1 hour ago
H
Senior Systems Integration Specialist
HDR
Toronto, ON
- Full-time
Serve as Project Manager on larger projects as needed; project management is not sole focus of position
Added 1 hour ago
L
Retail and Operations Manager
Linde
Nanaimo, BC
- Full-time
Reporting to the Regional General Sales Manager, the Regional Retail & Distribution Operations Manager is responsible for leading retail branch operations, packaged gas distribution, fleet…

Service Desk Analyst - End User Support (Contract)

Toronto, ON, Canada
Central Office, Canada

**Compensation for this role will vary based on skills and experience, with a starting rate of $60,000 annually. · Full-time

Apply on harry.wd10.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: **Compensation for this role will vary based on skills and experience, with a starting rate of $60,000 annually.
Job type: Full-time
Experience: A minimum of 2 years’ experience in a Customer Service/IT Service desk position, preferably in a retail environment.
Posting language: English
Posted: Nov 11, 2026

Original job description

Your Style, Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

Service Desk Analyst - End User Support (Contract)

Full-Time, Contract

Reporting to Manager, IT Service Desk

Toronto, Ontario

Harry Rosen Inc. Central Office (77 Bloor St. West)

Hybrid work environment (Remote/Central Office)

Harry Rosen is a leading clothing retailer of finer menswear based in Toronto and operating in major centers across Canada, an exciting and challenging opportunity exists as a Service Desk Analyst End User Support (Contract). As part of our progressive journey towards Absolute Service, we have been investing in IT Modernization, continuous Platform Integrity, Stability, and Service Excellence.

This drive for excellence has created an opening for a great resource to join and be part of our high-performing service desk associates.

This is an exciting time in the history of our organization where the successful candidate will have the great opportunity to make a significant contribution towards continuous service improvements and provide support to our associates with excellent experiences.

If you are energetic, bright, believe customer satisfaction is a priority, and would like to develop your career in IT, then this is an ideal position for you. You will be part of a small but highly talented group of individuals that keep Harry Rosen Inc., on the leading edge of technology and state-of-the-art applications within the Retail Industry. This multifaceted role will be responsible for the following:

Key Responsibilities:

Answering Service Desk Calls/Emails and provide follow up to reported issues
Daily usage of Service Desk Tool following best practices e.g., resolution steps, recommendations to users.
Perform complete and accurate Information gathering and assign/involve the team responsible to ensure timely resolution.
Take Ownership of reported issues and follow up with internal/external teams when escalation is required until resolution confirmed.
Providing technical support for our Microsoft Office, CRM, ERP, and telephone systems.
Perform Preventive Maintenance Tasks such as daily checklists to ensure that all systems are operational.
Perform set up and assistance of PDA devices, Laptops/Workstations, and Other Hardware.
Support the roll out of new and existing applications.
Running reports to analyze common end user problems.
Involvement in various projects for the Infrastructure and End User Service Teams
Provide feedback/suggestions to Product and Support Teams with regards to identifying recurring issues/development opportunities.
Provide educational and support information for our systems through various mediums.
Maintain an updated Knowledgebase by creating/updating solution documents.

The successful candidate will have the following background/experience:

A minimum of 2 years’ experience in a Customer Service/IT Service desk position, preferably in a retail environment.
Degree or certificate in Computer Science or Information Systems Support or related field.
Flexible schedule, open to working rotational shifts, including weekends.
Excellent verbal and written communication skills.
Strong service orientation and relationship-building ability.
Strong desire to facilitate training and testing of applications and analysis.
Demonstrated problem-solving and analytical skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.
Strong knowledge of Microsoft operating systems and Office Suite of applications.
Strong knowledge and working experience of ITSM Metrics such as CSAT, Incident SLA, Critical Incident Management etc.
Experience using Active Directory, Office 365, MS Exchange and other User Administration Applications.
Experience in supporting Point of Sale Applications or Applications in a retail environment is an Asset.
Experience using Track-It, Zendesk, ServiceNow, or Jira Service Desk or equivalent IT Service Management Tool is an asset.
Certification in IT Service Management and\or willingness to obtain Certification is an asset.

What are the perks of the job?

· A modern, digitally advanced workplace

· A coach committed to supporting the achievement of your personal career goals

· A culture that is rich and diverse fostered through an internal Inclusivity Council.

· An employer that values internal growth and promotion and is committed to succession planning for your future

**Compensation for this role will vary based on skills and experience, with a starting rate of $60,000 annually. As this is a contract role, it is not eligible for PTO, Benefits, or Bonuses.

We thank you for your interest in this opportunity.

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at careers@harryrosen.com with details.

Apply on harry.wd10.myworkdayjobs.com About employer

More about this job

Responsibilities

The Service Desk Analyst will provide technical support for internal systems, including Microsoft Office, CRM, and ERP, while managing incident resolution and hardware setup. They will also maintain the knowledgebase, perform preventive maintenance, and contribute to infrastructure projects.

Requirements

Candidates must have at least 2 years of experience in an IT service desk or customer service role, preferably within retail. A degree or certificate in Computer Science or a related field is required, along with strong knowledge of Microsoft operating systems and ITSM metrics.

Skills

Technical support
Microsoft Office
CRM
ERP
Active Directory
Office 365
MS Exchange
ITSM
Incident management
Customer service
Problem-solving
Analytical skills
Hardware support
Knowledgebase management
Communication skills

Benefits

Internal growth opportunities
Succession planning
Inclusivity council

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
End User Support
IT Modernization
Microsoft Office
CRM
ERP
Active Directory
Office 365
MS Exchange
ITSM
CSAT
Incident SLA
Critical Incident Management
Point of Sale
Track-It
Zendesk
ServiceNow
Jira Service Desk
Hardware Support
Preventive Maintenance
Retail Industry
Technical Support
Knowledgebase
Infrastructure
User Administration

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Jobs in Canada