Jobs in Canada

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Added 29 mins ago
A
IT Support Technician
Augmented
Vaughan, ON
- Full-time
…and mid-sized businesses across the GTA. They're adding an IT Support Technician to deliver fast, high-quality…
Added 1 hour ago
LV
IT SUPPORT TECHNICIAN, LEVEL 3-EN
La Vie En Rose
Montreal, QC
- Full-time
Under the supervision of the Technical Support Manager, the Level 3 IT Technician will be responsible for supporting colleagues on the Level 2 team and ensuring the technical link with…
Added 2 hours ago
IT SUPPORT TECHNICIAN, LEVEL 3
Boutique La Vie En Rose
Montreal, QC
Under the supervision of the Technical Support Manager, the Level 3 IT Technician will be responsible for supporting colleagues on the Level 2 team and ensuring the technical link with…
Added 2 hours ago
B
Technical Support Representative, Tier 1
Beanfield
Toronto, ON
- $23 to $25 CAD / hour
- Full-time
Are you passionate about technology and love solving problems? As a Tier 1 Technical Support Representative, you’ll be the first line of defence in delivering top-tier technical assistance…
Added 3 hours ago
IT Support Technician – Level 1
G Mining Services / G Services Miniers
Brossard, QC
· A minimum of 4 days per week is expected in the office
Added 17 hours ago
GC
IT Support Technician
Game Companies
London, ON
- Full-time
Digital Extremes is looking for a detail-oriented, self-starting IT Support Technician to join our IT team onsite at our London, Ontario studio. Working alongside our IT leads, you’ll…
Added 20 hours ago
F
Service Desk Analyst
Fasken
Vancouver, BC
- Full-time
…Participation in a fixed rotation providing after-hours remote IT support is required, and flexibility to work outside regular business hours may be necessary to meet business…
Added 21 hours ago
H
Technical Support Analyst
Hays
ON · Kenora, ON
- Full-time
The organization offers a collaborative working environment where employees receive hands-on training, certification support and opportunities to develop their technical skills while making…
Added 22 hours ago
TG
IT Support Intern
TMX Group
Montreal, QC
- Full-time
Job Location: Fully on-site (5 days in office) - based in Montreal QC · Must Have(s)
Added 22 hours ago
AG
IT Support Technician
Artemis Gold - Blackwater Project
Prince George, BC
- Other
Ability to maintain high levels of performance over 12-hour shift
Added 1 day ago
HR
Service Desk Analyst - End User Support (Contract)
Harry Rosen
Toronto, ON · Central Office
- Full-time
…challenging opportunity exists as a Service Desk Analyst End User Support (Contract). As part of our progressive journey towards Absolute Service, we have been investing in IT…
Added 1 day ago
Senior IT Support Specialist
Instacart
Canada
Instacart is looking for a Senior IT Support Specialist to join its IT Support team in Toronto or New York City. This person is the go-to technical partner for Instacart employees,…
Added 1 day ago
TG
IT Support Intern
TMX Group
Toronto, ON
- $20 to $25 CAD / hour
- Full-time
Job Location: Fully on-site (5 days in office) - based in Toronto, ON · Must Have(s)
Added 1 day ago
MI
IT Support Tech I
Medline Industries, LP
Mississauga, ON · Spectrum
- Full-time
This entry-level role provides first-line technical support to employees, handling routine incidents, service requests and standard equipment setup using established procedures. More…
Added 1 day ago
M
IT Support Tech I
Medline
Mississauga, ON
- Full-time
This entry-level role provides first-line technical support to employees, handling routine incidents, service requests and standard equipment setup using established procedures. More…
Added 1 day ago
ER
Application Support Analyst, Procurement
ExperTech Recruiting
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
A renowned international company is looking to hire an Application Support Analyst, Procurement to join their Procurement Excellence, Assurance and Transformation team in Montreal. This is…
Added 1 day ago
AT
IT Support Technician - Co-op Student
ATS Traffic
Edmonton, AB
- Full-time
Added 1 day ago
Systems Support Representative
University of Toronto
Toronto, ON
Under the general direction of the Associate Director, Systems and Reporting, the Systems Support Representative (SSR) plays an important role in supporting the School of Graduate Studies…
Added 1 day ago
IT Support Technician
Digital Extremes
London, ON
Digital Extremes is looking for a detail-oriented, self-starting IT Support Technician to join our IT team onsite at our London, Ontario studio. Working alongside our IT leads, you’ll…
Added 1 day ago
R
Service Desk Analyst
Resonaite
Mississauga, ON
- Full-time
…responsible for delivering high-quality Level 1 and Level 2 technical support to employees across multiple business locations, ensuring reliable, responsive, and efficient IT…
Added 1 day ago
K
Technical Support Representative
Kelly
London, ON
- $21.5 CAD / hour
- Full-time
Schedule: Rotating shifts in a 24/7/365 operation; shifts change every two weeks · Pay: $21.50/hour for day shifts, plus shift premiums
Added 1 day ago
E
LIMS & IT Support Technician - Eurofins Environment Testing Canada, Inc.
Eurofins
Ottawa, ON
- $55,000 to $65,000 CAD / year
- Full-time
The LIMS & IT Support Technician provides first-line technical support for laboratory staff and laboratory computer systems. The role focuses on troubleshooting computer hardware, software,…
Added 1 day ago
BG
Helpdesk Technician
BTY Group
Vancouver, BC
- $60,000 to $70,000 CAD / year
- Full-time
…their ideas, play a role in an inclusive team, and receive support for their well-being and professional development. Work on engaging, high-impact projects that promote the health of the…
Added 1 day ago
MM
IT Support Engineer
Monarch Money
Remote, Canada
- Full-time
- Remote
Monarch is seeking an IT Support Engineer to join our IT team during a period of rapid growth. Reporting directly to the IT Manager, you’ll be a primary point of contact for employee IT…
Added 1 day ago
KR
Service Desk Analyst
KTek Resourcing
Mississauga, ON
- $22 to $25 CAD / hour
- Contract
Must Have Skill:

Service Desk Analyst - End User Support (Contract)

Toronto, ON, Canada
Central Office, Canada

**Compensation for this role will vary based on skills and experience, with a starting rate of $60,000 annually. · Full-time

Apply on harry.wd10.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: **Compensation for this role will vary based on skills and experience, with a starting rate of $60,000 annually.
Job type: Full-time
Experience: A minimum of 2 years’ experience in a Customer Service/IT Service desk position, preferably in a retail environment.
Posting language: English
Posted: Nov 11, 2026

Original job description

Your Style, Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

Service Desk Analyst - End User Support (Contract)

Full-Time, Contract

Reporting to Manager, IT Service Desk

Toronto, Ontario

Harry Rosen Inc. Central Office (77 Bloor St. West)

Hybrid work environment (Remote/Central Office)

Harry Rosen is a leading clothing retailer of finer menswear based in Toronto and operating in major centers across Canada, an exciting and challenging opportunity exists as a Service Desk Analyst End User Support (Contract). As part of our progressive journey towards Absolute Service, we have been investing in IT Modernization, continuous Platform Integrity, Stability, and Service Excellence.

This drive for excellence has created an opening for a great resource to join and be part of our high-performing service desk associates.

This is an exciting time in the history of our organization where the successful candidate will have the great opportunity to make a significant contribution towards continuous service improvements and provide support to our associates with excellent experiences.

If you are energetic, bright, believe customer satisfaction is a priority, and would like to develop your career in IT, then this is an ideal position for you. You will be part of a small but highly talented group of individuals that keep Harry Rosen Inc., on the leading edge of technology and state-of-the-art applications within the Retail Industry. This multifaceted role will be responsible for the following:

Key Responsibilities:

Answering Service Desk Calls/Emails and provide follow up to reported issues
Daily usage of Service Desk Tool following best practices e.g., resolution steps, recommendations to users.
Perform complete and accurate Information gathering and assign/involve the team responsible to ensure timely resolution.
Take Ownership of reported issues and follow up with internal/external teams when escalation is required until resolution confirmed.
Providing technical support for our Microsoft Office, CRM, ERP, and telephone systems.
Perform Preventive Maintenance Tasks such as daily checklists to ensure that all systems are operational.
Perform set up and assistance of PDA devices, Laptops/Workstations, and Other Hardware.
Support the roll out of new and existing applications.
Running reports to analyze common end user problems.
Involvement in various projects for the Infrastructure and End User Service Teams
Provide feedback/suggestions to Product and Support Teams with regards to identifying recurring issues/development opportunities.
Provide educational and support information for our systems through various mediums.
Maintain an updated Knowledgebase by creating/updating solution documents.

The successful candidate will have the following background/experience:

A minimum of 2 years’ experience in a Customer Service/IT Service desk position, preferably in a retail environment.
Degree or certificate in Computer Science or Information Systems Support or related field.
Flexible schedule, open to working rotational shifts, including weekends.
Excellent verbal and written communication skills.
Strong service orientation and relationship-building ability.
Strong desire to facilitate training and testing of applications and analysis.
Demonstrated problem-solving and analytical skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.
Strong knowledge of Microsoft operating systems and Office Suite of applications.
Strong knowledge and working experience of ITSM Metrics such as CSAT, Incident SLA, Critical Incident Management etc.
Experience using Active Directory, Office 365, MS Exchange and other User Administration Applications.
Experience in supporting Point of Sale Applications or Applications in a retail environment is an Asset.
Experience using Track-It, Zendesk, ServiceNow, or Jira Service Desk or equivalent IT Service Management Tool is an asset.
Certification in IT Service Management and\or willingness to obtain Certification is an asset.

What are the perks of the job?

· A modern, digitally advanced workplace

· A coach committed to supporting the achievement of your personal career goals

· A culture that is rich and diverse fostered through an internal Inclusivity Council.

· An employer that values internal growth and promotion and is committed to succession planning for your future

**Compensation for this role will vary based on skills and experience, with a starting rate of $60,000 annually. As this is a contract role, it is not eligible for PTO, Benefits, or Bonuses.

We thank you for your interest in this opportunity.

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at careers@harryrosen.com with details.

Apply on harry.wd10.myworkdayjobs.com About employer

More about this job

Responsibilities

The Service Desk Analyst will provide technical support for internal systems, including Microsoft Office, CRM, and ERP, while managing incident resolution and hardware setup. They will also maintain the knowledgebase, perform preventive maintenance, and contribute to infrastructure projects.

Requirements

Candidates must have at least 2 years of experience in an IT service desk or customer service role, preferably within retail. A degree or certificate in Computer Science or a related field is required, along with strong knowledge of Microsoft operating systems and ITSM metrics.

Skills

Technical support
Microsoft Office
CRM
ERP
Active Directory
Office 365
MS Exchange
ITSM
Incident management
Customer service
Problem-solving
Analytical skills
Hardware support
Knowledgebase management
Communication skills

Benefits

Internal growth opportunities
Succession planning
Inclusivity council

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
End User Support
IT Modernization
Microsoft Office
CRM
ERP
Active Directory
Office 365
MS Exchange
ITSM
CSAT
Incident SLA
Critical Incident Management
Point of Sale
Track-It
Zendesk
ServiceNow
Jira Service Desk
Hardware Support
Preventive Maintenance
Retail Industry
Technical Support
Knowledgebase
Infrastructure
User Administration

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Jobs in Canada