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LH
Registered Massage Therapist
Lifemark Health Group
Ottawa, ON
- $82,534 to $90,788 CAD / year
- Internship
Opportunities for management roles, including Clinic Director and Regional Manager positions.
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LH
Registered Massage Therapist
Lifemark Health Group
Cambridge, ON
- $61,901 to $90,788 CAD / year
- Full-time
Opportunities for management roles, including Clinic Director and Regional Manager positions.
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O
Security & Incident Controller
OCS
Windsor, ON
- Full-time
Manual Driving Licence required
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S
Marketing Manager
StudyIn
Toronto, ON
- Full-time
The Marketing Manager is responsible for leading all in-market marketing activity for the StudyIn Canada operation, driving commercial performance, building local demand and strengthening…
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PI
Sales Representative - Barrie, ON
Pelee Island Winery & Vineyards Inc
Kingsville, ON
- $40,000 to $50,000 CAD / year
- Full-time
Smart Serve certification required (or willingness to obtain)
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Community Residential Manager
Boardwalk
Regina, SK
- Full-time
Successful applicants must have a flexible schedule and be available to work evenings and weekends
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NH
MSW
Niagara Health
St. Catharines, ON
- Temporary
Reporting to the Clinical Manager, Outpatient Mental Health and Addictions Program (OPMHAP) is looking for a MSW to support our program. The MSW will provide care within a collaborative and…
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BN
Product Manager
BYD North America
Toronto, ON
- $130,000 to $200,000 CAD / year
- Full-time
The Product Manager is responsible for driving product strategy, market competitiveness, and commercial success for BYD Passenger Vehicles in Canada. This role serves as the key bridge…
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CI
Project Manager-Telecom/Cutover/Go-Live/Hypercare
COGNITO INC
Brampton, ON
- Contract
The Project Manager is responsible for leading and coordinating project governance, testing activities, cutover planning, business readiness, Hypercare support, and operational transition…
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BE
Product Manager – Tech Accessories & Hardware
Blu Element
Montreal, QC
- Full-time
Role Overview At Blu Element, the Product Manager is the driving force behind our hardware and accessory roadmap. While our Product Lead shapes the portfolio vision and high-level strategy,…
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DG
Intermediate Structural Engineer
DRA Global
Toronto, ON
- Full-time
Liaise and co-ordinate with the client, project manager and engineers of other disciplines to ensure adherence to project and client requirements and specifications
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P
Account Manager, Ticket Sales, Service & Activation ┃Gestionnaire de comptes, ventes de billets, service et activation
PWHL
Ottawa, ON
- $24 to $28 CAD / hour
- Full-time
The Account Manager, Ticket Sales, Service & Activation is responsible for driving ticket sales, executing gameday experience activations, and delivering championship-level service to…
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B
General Manager
Bodycote
Bromont, QC
- Other
Must have the cognitive and mental capacity to perform essential job functions
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E
Truck Vehicle Service Attendant
Enterprise
Ottawa, ON · Kanata, ON
- Full-time
Notify manager of any potential unsafe equipment, conditions and vehicle problems
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A
Enterprise Solution Strategist (ESS)
Avanade
Calgary, AB
- Full-time
The Senior Manager, Enterprise Solution Strategist (ESS) is a client-facing leader responsible for driving growth across strategic accounts within an assigned territory or industry. The ESS…
Added 1 min ago
MI
Warehouse Shift Lead
Mondelēz International
Toronto, ON · Plant - Scarborough, Canada
- Full-time
Coordinating and communicating with the Warehouse Manager, Maintenance Planner, and Line Leads on the shift to ensure smooth daily operations.
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SL
Sales Manager, Prospr by Sun Life
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
MFDA Branch Manager status, includes successful completion of the Branch Manager’s Course, and minimum of 2 years relevant experience
Added 1 min ago
Kitchen Team Member - Dishwasher
Hollywood Bowl Group
Saskatoon, SK
Ensure work areas remain clean, empty trash and spot sweeps whenever floor needs it, or when requested by a manager; Exceed Splitsville’s cleanliness standards
Added 1 min ago
Kitchen Team Member - Line Cook/Prep Cook
Hollywood Bowl Group
Saskatoon, SK
Ensure work areas remain clean, empty trash and spot sweeps whenever floor needs it, or when requested by a manager; Exceed Splitsville’s cleanliness standards.
Added 1 min ago
Financial Analyst, Accounts Payable
Sinai Health
Toronto, ON
…Accounts Payable to join our team. Reporting directly to the Manager of Accounts Payable, the Financial Analyst will play a key role in supporting the Finance team with our Finance…
Added 1 min ago
Junior Accountant, Fund Accounts
Sinai Health
Toronto, ON
Reporting to the Senior Manager, this position will provide exemplary accounting support and customer service to internal and external clients consistent with best practice. The Junior…
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Regional Service Training Manager
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
QC · ON · MB · AB · SK · BC · NL
The Regional Service Training Manager plays a critical role in driving performance, growth, and retention across the Field Service teams. This position is responsible for designing,…
Added 1 min ago
Business Development Manager
My Insurance Broker
Thornhill, ON
The Business Development Manager will drive the growth of new business for MIB by developing and executing strategic plans. This role involves building relationships with brokers,…
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Senior Software Developer
SGGG Fund Services Inc.
Toronto, ON
Must have ASP.NET MVC and AngularJS experience, preference will be given to advanced knowledge
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Production Team Lead - BMPR
Ice River Sustainable Solutions
Shelburne, ON
The Production Team Lead plays a key leadership role on the production floor, supporting the Production Manager in overseeing day-to-day operations and leading a team of Production…

Service Desk Analyst - End User Support (Contract)

Toronto, ON, Canada
Central Office, Canada

**Compensation for this role will vary based on skills and experience, with a starting rate of $60,000 annually. · Full-time

Apply on harry.wd10.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: **Compensation for this role will vary based on skills and experience, with a starting rate of $60,000 annually.
Job type: Full-time
Experience: A minimum of 2 years’ experience in a Customer Service/IT Service desk position, preferably in a retail environment.
Posting language: English
Posted: Nov 11, 2026

Original job description

Your Style, Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

Service Desk Analyst - End User Support (Contract)

Full-Time, Contract

Reporting to Manager, IT Service Desk

Toronto, Ontario

Harry Rosen Inc. Central Office (77 Bloor St. West)

Hybrid work environment (Remote/Central Office)

Harry Rosen is a leading clothing retailer of finer menswear based in Toronto and operating in major centers across Canada, an exciting and challenging opportunity exists as a Service Desk Analyst End User Support (Contract). As part of our progressive journey towards Absolute Service, we have been investing in IT Modernization, continuous Platform Integrity, Stability, and Service Excellence.

This drive for excellence has created an opening for a great resource to join and be part of our high-performing service desk associates.

This is an exciting time in the history of our organization where the successful candidate will have the great opportunity to make a significant contribution towards continuous service improvements and provide support to our associates with excellent experiences.

If you are energetic, bright, believe customer satisfaction is a priority, and would like to develop your career in IT, then this is an ideal position for you. You will be part of a small but highly talented group of individuals that keep Harry Rosen Inc., on the leading edge of technology and state-of-the-art applications within the Retail Industry. This multifaceted role will be responsible for the following:

Key Responsibilities:

Answering Service Desk Calls/Emails and provide follow up to reported issues
Daily usage of Service Desk Tool following best practices e.g., resolution steps, recommendations to users.
Perform complete and accurate Information gathering and assign/involve the team responsible to ensure timely resolution.
Take Ownership of reported issues and follow up with internal/external teams when escalation is required until resolution confirmed.
Providing technical support for our Microsoft Office, CRM, ERP, and telephone systems.
Perform Preventive Maintenance Tasks such as daily checklists to ensure that all systems are operational.
Perform set up and assistance of PDA devices, Laptops/Workstations, and Other Hardware.
Support the roll out of new and existing applications.
Running reports to analyze common end user problems.
Involvement in various projects for the Infrastructure and End User Service Teams
Provide feedback/suggestions to Product and Support Teams with regards to identifying recurring issues/development opportunities.
Provide educational and support information for our systems through various mediums.
Maintain an updated Knowledgebase by creating/updating solution documents.

The successful candidate will have the following background/experience:

A minimum of 2 years’ experience in a Customer Service/IT Service desk position, preferably in a retail environment.
Degree or certificate in Computer Science or Information Systems Support or related field.
Flexible schedule, open to working rotational shifts, including weekends.
Excellent verbal and written communication skills.
Strong service orientation and relationship-building ability.
Strong desire to facilitate training and testing of applications and analysis.
Demonstrated problem-solving and analytical skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.
Strong knowledge of Microsoft operating systems and Office Suite of applications.
Strong knowledge and working experience of ITSM Metrics such as CSAT, Incident SLA, Critical Incident Management etc.
Experience using Active Directory, Office 365, MS Exchange and other User Administration Applications.
Experience in supporting Point of Sale Applications or Applications in a retail environment is an Asset.
Experience using Track-It, Zendesk, ServiceNow, or Jira Service Desk or equivalent IT Service Management Tool is an asset.
Certification in IT Service Management and\or willingness to obtain Certification is an asset.

What are the perks of the job?

· A modern, digitally advanced workplace

· A coach committed to supporting the achievement of your personal career goals

· A culture that is rich and diverse fostered through an internal Inclusivity Council.

· An employer that values internal growth and promotion and is committed to succession planning for your future

**Compensation for this role will vary based on skills and experience, with a starting rate of $60,000 annually. As this is a contract role, it is not eligible for PTO, Benefits, or Bonuses.

We thank you for your interest in this opportunity.

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at careers@harryrosen.com with details.

Apply on harry.wd10.myworkdayjobs.com About employer

More about this job

Responsibilities

The Service Desk Analyst will provide technical support for internal systems, including Microsoft Office, CRM, and ERP, while managing incident resolution and hardware setup. They will also maintain the knowledgebase, perform preventive maintenance, and contribute to infrastructure projects.

Requirements

Candidates must have at least 2 years of experience in an IT service desk or customer service role, preferably within retail. A degree or certificate in Computer Science or a related field is required, along with strong knowledge of Microsoft operating systems and ITSM metrics.

Skills

Technical support
Microsoft Office
CRM
ERP
Active Directory
Office 365
MS Exchange
ITSM
Incident management
Customer service
Problem-solving
Analytical skills
Hardware support
Knowledgebase management
Communication skills

Benefits

Internal growth opportunities
Succession planning
Inclusivity council

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
End User Support
IT Modernization
Microsoft Office
CRM
ERP
Active Directory
Office 365
MS Exchange
ITSM
CSAT
Incident SLA
Critical Incident Management
Point of Sale
Track-It
Zendesk
ServiceNow
Jira Service Desk
Hardware Support
Preventive Maintenance
Retail Industry
Technical Support
Knowledgebase
Infrastructure
User Administration

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Jobs in Canada