Jobs in Canada

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Added 1 min ago
M
Financial Analyst Real Estate Analytics & Anaplan
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- $49 to $59 CAD / hour
- Full-time
Hybrid work, with 3 days per week in the office
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Financial Analyst, Accounts Payable
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- Full-time
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Added 17 mins ago
HR
Service Desk Analyst - End User Support (Contract)
Harry Rosen
Toronto, ON · Central Office
- Full-time
…exciting and challenging opportunity exists as a Service Desk Analyst End User Support (Contract). As part of our progressive journey towards Absolute Service, we have been investing in IT…
Added 32 mins ago
PF
Functional Analyst
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- Contract
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Business Readiness Analyst
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Added 1 hour ago
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Business Readiness Analyst
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Manual QA Analyst
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Analyste financier principal, FP&A (contrat de 12 mois) / Senior Financial Analyst, FP&A (12-Month Contract)
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Financial Analyst
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CT
Business Analyst, Supply Chain Automation & Asset Mgmt
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Develop clear business, stakeholder, functional, non-functional, data, reporting, interface, and transition requirements.
Added 1 hour ago
CT
Online Assortment Analyst
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Credit Operations Analyst
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The Risk Operations team is looking for an experienced analyst to join an industry leading global credit operations team. This position is responsible for conducting in-depth credit…
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Accounts Payable Specialist
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…management, cash flow planning support, and accounts payable reporting to strengthen financial…
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IC
Commercial Operations Analyst - Oakville, CA (Hybrid)
Insulet Corporation
Toronto, ON · Oakville, ON · CA - Ontario (Oakville - Office)
- $49,225 to $63,275 CAD / year
- Full-time
The Commercial Operations Analyst will report directly into the Head of Operations and will be primarily accountable for the ongoing maintenance and hygiene of CRM data to support data…
Added 1 hour ago
HT
Senior Financial Analyst - Corporate Accounting
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Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
Added 1 hour ago
WM
Relationship Analyst
Wellington Management
Toronto, ON
- Full-time
We are seeking a dynamic Relationship Analyst (RA) to join our Americas Institutional Group (AIG) team within the Client Platform Institutional Sales team, focusing on the Canada region.…
Added 1 hour ago
RA
Financial Analyst – Real Estate Analytics & Anaplan
Recrute Action
Toronto, ON
- Contract
Hybrid work, with 3 days per week in the office

Service Desk Analyst - End User Support (Contract)

Toronto, ON, Canada
Central Office, Canada

**Compensation for this role will vary based on skills and experience, with a starting rate of $60,000 annually. · Full-time

Apply on harry.wd10.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: **Compensation for this role will vary based on skills and experience, with a starting rate of $60,000 annually.
Job type: Full-time
Experience: A minimum of 2 years’ experience in a Customer Service/IT Service desk position, preferably in a retail environment.
Posting language: English
Posted: Nov 11, 2026

Original job description

Your Style, Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

Service Desk Analyst - End User Support (Contract)

Full-Time, Contract

Reporting to Manager, IT Service Desk

Toronto, Ontario

Harry Rosen Inc. Central Office (77 Bloor St. West)

Hybrid work environment (Remote/Central Office)

Harry Rosen is a leading clothing retailer of finer menswear based in Toronto and operating in major centers across Canada, an exciting and challenging opportunity exists as a Service Desk Analyst End User Support (Contract). As part of our progressive journey towards Absolute Service, we have been investing in IT Modernization, continuous Platform Integrity, Stability, and Service Excellence.

This drive for excellence has created an opening for a great resource to join and be part of our high-performing service desk associates.

This is an exciting time in the history of our organization where the successful candidate will have the great opportunity to make a significant contribution towards continuous service improvements and provide support to our associates with excellent experiences.

If you are energetic, bright, believe customer satisfaction is a priority, and would like to develop your career in IT, then this is an ideal position for you. You will be part of a small but highly talented group of individuals that keep Harry Rosen Inc., on the leading edge of technology and state-of-the-art applications within the Retail Industry. This multifaceted role will be responsible for the following:

Key Responsibilities:

Answering Service Desk Calls/Emails and provide follow up to reported issues
Daily usage of Service Desk Tool following best practices e.g., resolution steps, recommendations to users.
Perform complete and accurate Information gathering and assign/involve the team responsible to ensure timely resolution.
Take Ownership of reported issues and follow up with internal/external teams when escalation is required until resolution confirmed.
Providing technical support for our Microsoft Office, CRM, ERP, and telephone systems.
Perform Preventive Maintenance Tasks such as daily checklists to ensure that all systems are operational.
Perform set up and assistance of PDA devices, Laptops/Workstations, and Other Hardware.
Support the roll out of new and existing applications.
Running reports to analyze common end user problems.
Involvement in various projects for the Infrastructure and End User Service Teams
Provide feedback/suggestions to Product and Support Teams with regards to identifying recurring issues/development opportunities.
Provide educational and support information for our systems through various mediums.
Maintain an updated Knowledgebase by creating/updating solution documents.

The successful candidate will have the following background/experience:

A minimum of 2 years’ experience in a Customer Service/IT Service desk position, preferably in a retail environment.
Degree or certificate in Computer Science or Information Systems Support or related field.
Flexible schedule, open to working rotational shifts, including weekends.
Excellent verbal and written communication skills.
Strong service orientation and relationship-building ability.
Strong desire to facilitate training and testing of applications and analysis.
Demonstrated problem-solving and analytical skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.
Strong knowledge of Microsoft operating systems and Office Suite of applications.
Strong knowledge and working experience of ITSM Metrics such as CSAT, Incident SLA, Critical Incident Management etc.
Experience using Active Directory, Office 365, MS Exchange and other User Administration Applications.
Experience in supporting Point of Sale Applications or Applications in a retail environment is an Asset.
Experience using Track-It, Zendesk, ServiceNow, or Jira Service Desk or equivalent IT Service Management Tool is an asset.
Certification in IT Service Management and\or willingness to obtain Certification is an asset.

What are the perks of the job?

· A modern, digitally advanced workplace

· A coach committed to supporting the achievement of your personal career goals

· A culture that is rich and diverse fostered through an internal Inclusivity Council.

· An employer that values internal growth and promotion and is committed to succession planning for your future

**Compensation for this role will vary based on skills and experience, with a starting rate of $60,000 annually. As this is a contract role, it is not eligible for PTO, Benefits, or Bonuses.

We thank you for your interest in this opportunity.

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at careers@harryrosen.com with details.

Apply on harry.wd10.myworkdayjobs.com About employer

More about this job

Responsibilities

The Service Desk Analyst will provide technical support for internal systems, including Microsoft Office, CRM, and ERP, while managing incident resolution and hardware setup. They will also maintain the knowledgebase, perform preventive maintenance, and contribute to infrastructure projects.

Requirements

Candidates must have at least 2 years of experience in an IT service desk or customer service role, preferably within retail. A degree or certificate in Computer Science or a related field is required, along with strong knowledge of Microsoft operating systems and ITSM metrics.

Skills

Technical support
Microsoft Office
CRM
ERP
Active Directory
Office 365
MS Exchange
ITSM
Incident management
Customer service
Problem-solving
Analytical skills
Hardware support
Knowledgebase management
Communication skills

Benefits

Internal growth opportunities
Succession planning
Inclusivity council

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
End User Support
IT Modernization
Microsoft Office
CRM
ERP
Active Directory
Office 365
MS Exchange
ITSM
CSAT
Incident SLA
Critical Incident Management
Point of Sale
Track-It
Zendesk
ServiceNow
Jira Service Desk
Hardware Support
Preventive Maintenance
Retail Industry
Technical Support
Knowledgebase
Infrastructure
User Administration

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