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Hart Pump Service (1983) Limited

Service Coordinator

Toronto, ON, Canada
Scarborough, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

ABOUT HART PUMP SERVICE

Hart Pump Service (1983) Limited has been providing pump and fluid-handling equipment solutions across the Greater Toronto Area since 1983. We support commercial, industrial and municipal clients with pump repairs, installations, maintenance and equipment solutions.

As our company continues to grow, we are seeking a highly organized, customer-focused and proactive Service Coordinator – Technical Services to join our team.

POSITION OVERVIEW

The Service Coordinator – Technical Services plays an important role in ensuring the smooth and efficient delivery of daily service operations. This position serves as the primary coordination link between customers, field and shop technicians, suppliers and internal departments.

The successful candidate will be responsible for coordinating service requests, scheduling and dispatching technicians, preparing service quotations, managing customer communications, coordinating parts and inventory, and maintaining accurate service documentation.

KEY RESPONSIBILITIES

Service Coordination & Dispatching

Receive, review and coordinate incoming service requests for field and shop repairs.
Schedule and dispatch technicians based on job requirements, availability and customer priorities.
Communicate job details, technical requirements and timelines to technicians.
Monitor work order progress and follow up to ensure timely completion.
Coordinate scheduling changes and communicate updates to relevant stakeholders.

Quoting & Job Preparation

Prepare accurate quotations for pump repairs, replacement parts and equipment upgrades.
Liaise with technicians, sales and management to obtain technical information and pricing.
Ensure quotations reflect customer requirements and company pricing guidelines.
Follow up on outstanding quotations and respond to customer inquiries.

Customer Service & Communication

Act as a primary point of contact for customer service requests and inquiries.
Provide regular updates regarding service schedules, job progress and completion timelines.
Address customer concerns professionally and escalate complex issues when necessary.
Build and maintain positive relationships with commercial, industrial and municipal customers.

Order & Inventory Management

Process and monitor service orders from initiation through completion.
Track parts and inventory, including pumps, seals, motors and related components.
Coordinate with suppliers and procurement to ensure parts availability.
Monitor outstanding orders and follow up on delayed deliveries.

Reporting & Documentation

Maintain accurate service records, work orders, job histories and parts usage logs.
Ensure service documentation and customer records are properly maintained.
Prepare operational updates and reports for management.
Monitor service response times, quotation activity and other relevant performance indicators.

Continuous Improvement

Identify opportunities to improve scheduling, dispatching and service delivery processes.
Recommend improvements to customer communication and administrative workflows.
Stay informed about relevant industry developments and pump technology.
Support other service department initiatives as required.

QUALIFICATIONS & EXPERIENCE

Diploma or degree in Business Administration, Operations Management, Mechanical Engineering or a related field is preferred.
Minimum of three (3) years of experience in service coordination, dispatching, customer service or a related technical operations role.
Experience in pump, HVAC, mechanical, industrial equipment or fluid-handling environments is considered an asset.
Basic understanding of mechanical equipment, pump systems or technical service operations is an advantage.
Experience preparing quotations, coordinating work orders and managing inventory is preferred.
Proficiency in Microsoft Office and experience using scheduling, inventory or service management software.
Strong organizational, time management and multitasking abilities.
Excellent verbal and written communication skills.
Strong customer service, problem-solving and interpersonal skills.
Ability to work independently and collaboratively in a fast-paced environment.
High attention to detail and accuracy.

WHAT WE OFFER

Competitive annual salary
Dental care.
Extended health care.
Employee Assistance Program.
Paid time off.
Casual dress.
On-site parking.
Opportunity to grow with an established and expanding technical service company.

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More about this job

Responsibilities

Coordinate service requests, schedule and dispatch technicians, prepare quotations, and keep customers informed about service timelines and progress. Manage parts and inventory, maintain accurate work orders and service records, monitor operational performance, and identify improvements to service workflows.

Requirements

A diploma or degree in business administration, operations management, mechanical engineering, or a related field is preferred, along with at least three years of experience in service coordination, dispatching, customer service, or related technical operations. Candidates should have strong organizational, communication, customer service, and problem-solving skills, proficiency with Microsoft Office, and preferably experience with quotations, work orders, inventory, and technical service environments.

Skills

Service Coordination
Technician Scheduling and Dispatching
Quotation Preparation
Customer Service
Customer Communication
Work Order Management
Inventory Management
Supplier Coordination
Service Documentation
Microsoft Office
Scheduling Software
Inventory Software
Time Management
Problem-Solving
Multitasking
Process Improvement

Benefits

Dental Care
Extended Health Care
Employee Assistance Program
Paid Time Off
Casual Dress
On-Site Parking
Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Pump Service
Fluid-Handling Equipment
Service Coordination
Technical Services
Service Requests
Field Repairs
Shop Repairs
Technician Scheduling
Dispatching
Quotations
Work Orders
Customer Communications
Parts Coordination
Inventory Management
Pumps
Seals
Motors
Supplier Coordination
Procurement
Service Documentation
Job Histories
Parts Usage Logs
Performance Indicators
Microsoft Office
Scheduling Software
Inventory Software
Service Management Software
Mechanical Equipment
Pump Systems
HVAC

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