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Added 22 mins ago
J
Administrative Assistant – Construction
JobsMedia.io
Mirabel, QC
- Full-time
At SIROY, we're looking for an administrative assistant who likes things to be clear, well-organized, and well-followed up on.
Added 22 mins ago
UO
Sessional Lecturer - VPAC16H3S Contracts and Copyright
University of Toronto - Woodsworth College
Toronto, ON · Scarborough, ON
- Contract
…including preparation and delivery of course content; development, administration and marking of assignments and final portfolios; calculation and submission of grades; holding regular…
Added 37 mins ago
RP
Accounts Assistant
Roylo Partners
Toronto, ON
- Full-time
Experience: Previous administration, bookkeeping, or client-facing experience preferred
Added 37 mins ago
AP
Clinic Director - Physical Therapist
ATI Physical Therapy
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Degree from an accredited Physical Therapy, Physical Therapy Assistant or Occupational Therapy Program.
Added 52 mins ago
1
Dental Receptionist - Brinkley Dental Group
123Dentist
Brampton, ON
- $26 to $28 CAD / hour
- Full-time
Collaborative team and environment to help you succeed as a Dental Administrator/ Administrative Assistant. Working at Brinkley Dental, you will experience a team-oriented environment as it…
Added 52 mins ago
1
Certified Dental Assistant - 12617
123Dentist
Windsor, ON
- $25 to $30 CAD / hour
- Full-time
We are looking for an enthusiastic, outgoing, and motivated Level II Dental Assistant / Dental Administrator to join our team on a full-time basis.
Added 53 mins ago
1
Assistant Office Manager - 12853
123Dentist
Toronto, ON · North York, ON
- $25 to $27 CAD / hour
- Temporary
The team at our clinic in North York Willowdale is looking for a passionate, hard-working Assistant Office Manager on a full-time contract basis.
Added 53 mins ago
1
Dental Receptionist - 12635
123Dentist
Burlington, ON
- $22 to $26 CAD / hour
- Full-time
✔️ 2–3 years of experience as a Dental Receptionist or Administrative Assistant
Added 53 mins ago
1
Dental Receptionist - AppleTree Dental for Kids
123Dentist
Toronto, ON · North York, ON
- Full-time
Collaborative team and environment to help you succeed as a Dental Administrator/ Administrative Assistant. Working at Appletree Dental for Kids, you will experience a team-oriented…
Added 53 mins ago
1
Assistant Office Manager - Apple Tree Dental for Kids Newmarket
123Dentist
Newmarket, ON
- $25 to $27 CAD / hour
- Temporary
The team at Apple Tree Dental for Kids Newmarket is looking for a passionate, hard-working Assistant Office Manager on a full-time contract basis.
Added 53 mins ago
1
Dental Receptionist - Studio Dental Vaughan Mills
123Dentist
Vaughan, ON
- Full-time
Collaborative team and environment to help you succeed as a Dental Administrator/ Administrative Assistant. Working at Studio Dental Vaughan Mills , you will experience a team-oriented…
Added 53 mins ago
1
Treatment Coordinator-Landmark Dental Centre, Sidney BC
123Dentist
Sidney, BC
- $28 to $34 CAD / hour
- Part-time
Completion of a Dental Administration Program or Licensed Dental Assistant (LDA) program is considered an asset.
Added 53 mins ago
1
Administrator - Dr Caroline Brisson Dental Centre Dentaire
123Dentist
Ottawa, ON
- $20 to $35 CAD / hour
- Full-time
2-3 year of experience is required as a Dental Administrator/Administrative Assistant
Added 53 mins ago
1
Dental Administrator - 7th Street Dental, Edmonton
123Dentist
AB · Edmonton, AB
- Full-time
2 years of experience is required as a Dental Administrator/Administrative Assistant
Added 1 hour ago
H&
Service Manager
Harvey & Company Ltd - Corner Brook
Corner Brook, NL
- Full-time
Hold the Assistant Service Manager accountable for workflow coordination, job follow-up, and shop floor efficiency.
Added 1 hour ago
ME
Accounting Assistant
McDougall Energy Inc.
Sault Ste. Marie, ON
- Full-time
…delivering outstanding service to join us as an Accounting Assistant. Reporting to the Corporate Accounting Manager, the Accounting Assistant will support the Finance Department through…
Added 1 hour ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Post secondary education in Hospitality Management, Restaurant Management, Business Administration Management or related field is preferred.
Added 2 hours ago
CO
Educational Technology and Multimedia Project Coordinator
College of New Caledonia
Prince George, BC
- Full-time
Provide relief support for basic office operations (e.g. email monitoring) when the Administrative Assistant is absent.
Added 2 hours ago
HI
Junior Technical Sales/Sales Assistant
Hillmar Industries Ltd.
Delta, BC
- Full-time
Job Title: Junior Technical Sales Representative/ Sales Assistant
Added 3 hours ago
IP
Administrative Support Coordinator
Indigenous Perspectives Society
Vancouver, BC
- Full-time
At least two years’ experience as a Medical Office Assistant or similar role providing administrative support in a mental health clinic setting.
Added 4 hours ago
TH
Assistant Professor, Teaching Stream ...
The Honor Society of Nursing, Sigma Theta Tau International
Toronto, ON
- $130,000 to $160,000 CAD / year
- Full-time
Assistant Professor, Teaching Stream - Nursing
Added 4 hours ago
TH
Associate Professor, Teaching Stream ...
The Honor Society of Nursing, Sigma Theta Tau International
Toronto, ON
- $150,000 to $180,000 CAD / year
- Full-time
This position is being advertised concurrently with the full-time teaching stream position in Nursing at the rank of Assistant Professor, Teaching Stream (ID: 50147). To be considered for…
Added 5 hours ago
SM
Unit Assistant, Emergency
Stevenson Memorial Hospital
Alliston, ON
- Internship
The Unit Assistant ensures clear concise communication and facilitates the flow of information with other facilities, the health care team, visitors, family members and patients. As part of…
Added 5 hours ago
SM
Registered Practical Nurse - Med/Surg
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Added 5 hours ago
Senior Assistant
Canada Post - Postes Canada
Killarney, MB
…Post. We are currently seeking an enthusiastic Post Office Assistant who will use a customer-focussed approach when providing counter services to…

Harvey & Company Ltd - Corner Brook

Service Manager

Confederation Drive, Corner Brook, NL, A2H 6E6, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Service Manager

Harvey and Company is looking for a dynamic Service Manager for our Corner Brook location. If your career goals include making a valuable contribution as a Service Department Manager in an exciting and growing company then consider joining our team.

The Service Manager leads the service department and is accountable for its financial performance, customer experience, employee development, safety, and operational results.

This position establishes priorities and provides the people, processes, and resources needed to deliver timely, high-quality repairs.

Key Responsibilities

Department Leadership and Planning

Sustainably grows service revenue and profit
Set clear departmental goals, operating standards, and performance expectations.
Establish staffing levels, operating hours, and shop capacity plans based on business demand.
Lead regular reviews of workload, customer commitments, operational concerns, and department results.
Define decision-making authority and resolve competing priorities.
Develop and maintain consistent service department procedures.
Coordinate with other department managers to support dealership objectives.

Financial Performance

Develop and manage the service department budget.
Monitor labor sales, gross profit, expenses, productivity, efficiency, and work in progress.
Establish labor pricing and discount controls within dealership authority.
Review unapplied time, overtime, policy adjustments, and repair write-offs.
Ensure completed work is invoiced accurately and promptly.
Identify opportunities to improve profitability while maintaining service quality and customer trust.

Customer Experience

Set standards for service communication, repair estimates, authorizations, and delivery commitments.
Ensure customers receive clear explanations of repair recommendations and changes in scope.
Resolve escalated complaints and make goodwill decisions within approved authority.
Review customer feedback and address recurring service concerns.
Build relationships with fleet and other key customers.
Ensure commitments reflect available capacity and realistic repair timelines.

Operational Oversight

Hold the Assistant Service Manager accountable for workflow coordination, job follow-up, and shop floor efficiency.
Hold the Technical Shop Foreman accountable for technical direction, technician assignments, and repair quality.
Review aging repair orders, stalled jobs, and missed completion targets.
Ensure scheduling balances customer needs, technician capability, and shop capacity.
Resolve operational issues that cannot be addressed by the shop leadership team.
Oversee warranty administration and timely resolution of outstanding claims.

People Leadership and Development

Recruit, onboard, and retain qualified service employees.
Conduct performance reviews and establish development plans.
Support technical training, apprenticeship development, and leadership growth.
Address employee performance and conduct concerns consistently.
Establish clear communication and accountability across the department.
Plan for coverage, succession, and future staffing requirements.

Quality, Safety, and Compliance

Ensure department practices meet manufacturer requirements, company policies, and applicable regulations.
Maintain effective repair verification and comeback review processes.
Ensure employees have appropriate training, equipment, and safe working conditions.
Address hazards, incidents, and recurring safety concerns.
Maintain standards for repair documentation, customer authorization, and recordkeeping.
Plan for maintenance and replacement of shop tools and equipment.

Continuous Improvement

Review department results with the leadership team and assign corrective actions.
Use customer feedback, comeback trends, and workflow data to identify improvements.
Evaluate changes to scheduling, systems, equipment, and processes.
Set measurable improvement targets and verify results.

Role Responsibilities

The Service Manager owns departmental strategy, financial results, staffing, customer escalation, and overall accountability.
The Assistant Service Manager / Non-Working Foreman manages daily workflow coordination, progress tracking, and operational follow-through.
The Technical Shop Foreman leads technical work, technician assignments, diagnostics, and repair quality.

The Service Manager provides direction and resolves escalated issues while holding both shop leadership roles accountable for their responsibilities.

Qualifications

Progressive experience in a heavy truck, automotive, heavy equipment, or related service operation.
Previous service management or comparable department leadership experience.
Strong understanding of service profitability, shop capacity, repair processes, and warranty administration.
Demonstrated ability to lead employees, manage performance, and resolve customer concerns.
Ability to interpret financial reports and operational performance measures.
Strong planning, communication, and decision-making skills.
Proficiency with dealership management systems and reporting tools.
Technical trade knowledge or certification is an asset.

Measures of Success

Achievement of service sales, gross profit, and expense targets.
Improved productivity, efficiency, and timely repair completion.
Controlled work in progress and prompt invoicing.
Strong customer satisfaction and retention.
Reduced preventable comebacks and unresolved complaints.
Employee retention, training progress, and effective leadership.
Consistent safety, documentation, and procedural compliance.

Working Conditions

This position operates across the service office, shop, and customer-facing areas. It requires regular engagement with employees and customers and may require extended hours to address operational needs or escalated concerns.

Apply About employer

More about this job

Responsibilities

The Service Manager leads the service department, overseeing financial performance, operational results, and customer experience. They are responsible for setting departmental goals, managing staff, and ensuring high-quality repair standards are met.

Requirements

Candidates must have progressive experience in a heavy truck, automotive, or heavy equipment service operation with a background in department leadership. Strong proficiency in service profitability, shop capacity management, and performance leadership is required.

Skills

Service management
Financial management
Budgeting
Team leadership
Customer experience
Operations management
Performance management
Workflow coordination
Warranty administration
Strategic planning
Staff recruitment
Safety compliance
Technical training
Decision making
Communication

Visa sponsorship

Not detected in the job text

Keywords

Service Manager
Heavy Truck
Automotive
Heavy Equipment
Department Leadership
Financial Performance
Budget Management
Shop Capacity
Warranty Administration
Customer Experience
Workflow Coordination
Performance Reviews
Safety Compliance
Technical Shop Foreman
Dealership Management Systems
Operational Oversight
Profitability
Repair Quality
Staffing
Continuous Improvement

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