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Added 9 mins ago
EC
Material Handler
EMCO Corporation
Cranbrook, BC
- Up to $45,000 CAD / year
- Full-time
Note all shipping discrepancies on freight carrier’s Bill of Lading, initiate freight claims and forward paperwork to appropriate teammate
Added 25 mins ago
HI
Privacy and Compliance Specialist
Healthcare Insurance Reciprocal of Canada (HIROC)
Toronto, ON
- Contract
Healthcare Insurance Reciprocal of Canada (HIROC) is a trusted healthcare safety advisor, committed to offering a full spectrum of insurance, risk and claims management products and support.
Added 25 mins ago
Client Care Representative, Group Benefits
Equitable
Waterloo, ON
You will also use your investigative skills to work with the Fraud Investigations team by referring suspicious claims and alerting the department to any potential fraud-related findings.
Added 55 mins ago
HS
Manager, Disability & Risk Management
HR Solutions
ON · Greater St-Catharines-Niagara Metropolitan Area
- Full-time
for the organization’s occupational and non-occupational disability, workplace injury and claims
Added 1 hour ago
TC
Service Advisor
Toromont Cat
Concord, ON
- Full-time
Assist with Warranty and Goodwill processing including documentation requirements and no charge claims
Added 1 hour ago
Assistant Health & Safety Manager
Salit Steel
Toronto, ON
Risk Management, Incident Control & Claims Support
Added 1 hour ago
WC
Consumables Associate
Walmart Canada
Saskatoon, SK
- Full-time
Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 3 hours ago
J
Bilingual Sales Ops Specialist
Jobgether
Canada
- Full-time
Identify and submit applicable opportunity registrations, document potential vendor rebates, and coordinate rebate claims in collaboration with Vendor Management and Client Directors.
Added 3 hours ago
JC
Pharmacy technical assistant
Jean Coutu
Quebec, QC
- Full-time
Process claims such as health insurance or workers compensation
Added 3 hours ago
HT
Test Engineering Technologist
Husky Technologies
Bolton, ON
- Full-time
Participate in project design reviews and risk assessments and develop testing and validation strategy based on risks and product claims
Added 3 hours ago
HT
Software Validation Technologist
Husky Technologies
Bolton, ON
- Full-time
…testing and validation strategy based on risks and product…
Added 4 hours ago
AH
Administrative Support IV – Fleet Maintenance
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
…reimbursement opportunities; tracking warranty recoveries, denied claims, and cost savings; administering Special Parts Assistance Cases (SPAC); monitoring delayed parts to support timely…
Added 4 hours ago
YR
Abilities Management Specialist
York Region (The Regional Municipality of York)
Newmarket, ON
- Full-time
WSIB and disability insurance carriers – claims coordination and return-to-work support.
Added 5 hours ago
CS
Instructor, Finance and Investment Management and Fintech (Calgary)
Circuit Stream
Calgary, AB
- $1,500 to $1,650 CAD / week
- Contract
Help students interpret market data, question hype-driven claims, understand risk, and recognize misinformation, scams, and responsible approaches to financial and crypto research.
Added 5 hours ago
WC
Overnight Lead Department Manager
Walmart Canada
Regina, SK
- Full-time
Ensures defective or damaged merchandise is properly identified and transferred to the claims room in accordance with procedures.
Added 5 hours ago
W
(CAN) Associé, équipe de produits santé-beauté
Walmart
Longueuil, QC
- Part-time
5. Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 5 hours ago
W
Consumables Associate
Walmart
Saskatoon, SK
- Part-time
5. Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 6 hours ago
J
Conseiller ou conseillère juridique I
Jobgether
Canada
- $110,000 to $150,000 CAD / year
- Full-time
…civil proceedings involving personal injury and property damage claims of varying complexity and value. You will develop effective legal strategies, conduct litigation activities, and…
Added 6 hours ago
J
Bilingual Sales Ops Specialist
Jobgether
Canada
- Full-time
Identify and submit applicable opportunity registrations, document potential vendor rebates, and coordinate rebate claims in collaboration with Vendor Management and Client Directors.
Added 6 hours ago
J
Conseiller ou conseillère juridique I
Jobgether
Canada
- $110,000 to $150,000 CAD / year
- Full-time
…civil proceedings involving personal injury and property damage claims of varying complexity and value. You will develop effective legal strategies, conduct litigation activities, and…
Added 6 hours ago
Trades - Electrician
City of Vancouver
Vancouver, BC
If you have less than five years driving experience in BC, out of province/country abstract and claims history for the past 5 years must be provided.
Added 6 hours ago
S
Utilities Manager - ALTO
SYSTRA
Montreal, QC
- Full-time
Strong knowledge of contractual and commercial procedures, including contract administration, change orders, claims, and compliance.
Added 7 hours ago
RB
Operations Representative - Currency Processing
Royal Bank of Canada
Halifax, NS
- Full-time
Added 7 hours ago
WC
(CAN) Claims Associate
Walmart Canada
Waterloo, ON
- Contract
Position Summary...The Claims Associate at Walmart Canada plays an important role in supporting inventory accuracy and store profitability by ensuring proper handling of damaged and…
Added 7 hours ago
WC
(CAN) Associé, équipe de produits santé-beauté
Walmart Canada
Longueuil, QC
- Full-time
Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.

Harvey & Company Ltd - Corner Brook

Service Manager

Confederation Drive, Corner Brook, NL, A2H 6E6, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Service Manager

Harvey and Company is looking for a dynamic Service Manager for our Corner Brook location. If your career goals include making a valuable contribution as a Service Department Manager in an exciting and growing company then consider joining our team.

The Service Manager leads the service department and is accountable for its financial performance, customer experience, employee development, safety, and operational results.

This position establishes priorities and provides the people, processes, and resources needed to deliver timely, high-quality repairs.

Key Responsibilities

Department Leadership and Planning

Sustainably grows service revenue and profit
Set clear departmental goals, operating standards, and performance expectations.
Establish staffing levels, operating hours, and shop capacity plans based on business demand.
Lead regular reviews of workload, customer commitments, operational concerns, and department results.
Define decision-making authority and resolve competing priorities.
Develop and maintain consistent service department procedures.
Coordinate with other department managers to support dealership objectives.

Financial Performance

Develop and manage the service department budget.
Monitor labor sales, gross profit, expenses, productivity, efficiency, and work in progress.
Establish labor pricing and discount controls within dealership authority.
Review unapplied time, overtime, policy adjustments, and repair write-offs.
Ensure completed work is invoiced accurately and promptly.
Identify opportunities to improve profitability while maintaining service quality and customer trust.

Customer Experience

Set standards for service communication, repair estimates, authorizations, and delivery commitments.
Ensure customers receive clear explanations of repair recommendations and changes in scope.
Resolve escalated complaints and make goodwill decisions within approved authority.
Review customer feedback and address recurring service concerns.
Build relationships with fleet and other key customers.
Ensure commitments reflect available capacity and realistic repair timelines.

Operational Oversight

Hold the Assistant Service Manager accountable for workflow coordination, job follow-up, and shop floor efficiency.
Hold the Technical Shop Foreman accountable for technical direction, technician assignments, and repair quality.
Review aging repair orders, stalled jobs, and missed completion targets.
Ensure scheduling balances customer needs, technician capability, and shop capacity.
Resolve operational issues that cannot be addressed by the shop leadership team.
Oversee warranty administration and timely resolution of outstanding claims.

People Leadership and Development

Recruit, onboard, and retain qualified service employees.
Conduct performance reviews and establish development plans.
Support technical training, apprenticeship development, and leadership growth.
Address employee performance and conduct concerns consistently.
Establish clear communication and accountability across the department.
Plan for coverage, succession, and future staffing requirements.

Quality, Safety, and Compliance

Ensure department practices meet manufacturer requirements, company policies, and applicable regulations.
Maintain effective repair verification and comeback review processes.
Ensure employees have appropriate training, equipment, and safe working conditions.
Address hazards, incidents, and recurring safety concerns.
Maintain standards for repair documentation, customer authorization, and recordkeeping.
Plan for maintenance and replacement of shop tools and equipment.

Continuous Improvement

Review department results with the leadership team and assign corrective actions.
Use customer feedback, comeback trends, and workflow data to identify improvements.
Evaluate changes to scheduling, systems, equipment, and processes.
Set measurable improvement targets and verify results.

Role Responsibilities

The Service Manager owns departmental strategy, financial results, staffing, customer escalation, and overall accountability.
The Assistant Service Manager / Non-Working Foreman manages daily workflow coordination, progress tracking, and operational follow-through.
The Technical Shop Foreman leads technical work, technician assignments, diagnostics, and repair quality.

The Service Manager provides direction and resolves escalated issues while holding both shop leadership roles accountable for their responsibilities.

Qualifications

Progressive experience in a heavy truck, automotive, heavy equipment, or related service operation.
Previous service management or comparable department leadership experience.
Strong understanding of service profitability, shop capacity, repair processes, and warranty administration.
Demonstrated ability to lead employees, manage performance, and resolve customer concerns.
Ability to interpret financial reports and operational performance measures.
Strong planning, communication, and decision-making skills.
Proficiency with dealership management systems and reporting tools.
Technical trade knowledge or certification is an asset.

Measures of Success

Achievement of service sales, gross profit, and expense targets.
Improved productivity, efficiency, and timely repair completion.
Controlled work in progress and prompt invoicing.
Strong customer satisfaction and retention.
Reduced preventable comebacks and unresolved complaints.
Employee retention, training progress, and effective leadership.
Consistent safety, documentation, and procedural compliance.

Working Conditions

This position operates across the service office, shop, and customer-facing areas. It requires regular engagement with employees and customers and may require extended hours to address operational needs or escalated concerns.

Apply About employer

More about this job

Responsibilities

The Service Manager leads the service department, overseeing financial performance, operational results, and customer experience. They are responsible for setting departmental goals, managing staff, and ensuring high-quality repair standards are met.

Requirements

Candidates must have progressive experience in a heavy truck, automotive, or heavy equipment service operation with a background in department leadership. Strong proficiency in service profitability, shop capacity management, and performance leadership is required.

Skills

Service management
Financial management
Budgeting
Team leadership
Customer experience
Operations management
Performance management
Workflow coordination
Warranty administration
Strategic planning
Staff recruitment
Safety compliance
Technical training
Decision making
Communication

Visa sponsorship

Not detected in the job text

Keywords

Service Manager
Heavy Truck
Automotive
Heavy Equipment
Department Leadership
Financial Performance
Budget Management
Shop Capacity
Warranty Administration
Customer Experience
Workflow Coordination
Performance Reviews
Safety Compliance
Technical Shop Foreman
Dealership Management Systems
Operational Oversight
Profitability
Repair Quality
Staffing
Continuous Improvement

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