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Added 12 mins ago
BG
Area Director – Canada
BNI Global
Toronto, ON
- Full-time
Added 12 mins ago
AS
Controller
Accountant Staffing
Halifax, NS
- Full-time
Strong understanding of full-cycle accounting, reconciliations, payroll, and financial reporting
Added 12 mins ago
MP
Manager, Major Program Delivery
Manitoba Public Insurance
Winnipeg, MB
- Full-time
Reporting to the Director, Enterprise Project Management Office, the Manager, Major Program Delivery oversees the daily activities of the extended delivery teams associated with Major…
Added 12 mins ago
CM
Relationship Executive - Chinese speaking
CMC Markets Canada
Toronto, ON
- Full-time
Maintain strong knowledge of global financial markets and relevant asset classes to support execution-only client conversations.
Added 12 mins ago
TI
Senior Project Manager
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Toronto, ON
- Contract
Manage project scope, timelines, resources, deliverables, and financial performance.
Added 12 mins ago
B
Pricing & Contracts Operations Administrator
Billennium
Laval, QC
- $50,000 to $55,000 CAD / year
- Full-time
…administrative, operational, and data support across pricing, reporting, and contract lifecycle management. You will support Contract Leads, Sales, Marketing, and Finance through pricing…
Added 12 mins ago
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Operations Manager, Mortgage & Lending
Aplin
Calgary, AB
- Full-time
Our client, a well-established and growing organization in the mortgage and financial services industry, is seeking an experienced Operations Manager, Mortgage & Lending, to lead a…
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BR
Analyst, Settlement and Structured Transactions
Brookfield Renewable
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- Full-time
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Systems Analyst
F12.net
Victoria, BC
The Position: Reporting to the Manager, Service Delivery – Our Systems Analyst is always available to resolve our client’s technical issues in person and remotely. As the System Analyst,…
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P
Digital Assurance & Transparency Manager
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Calgary, AB
- Full-time
Our team helps organizations navigate the increasingly complex reporting environments by improving internal controls and increasing confidence in the quality of the information produced by…
Added 12 mins ago
P
Digital Assurance & Transparency Manager
PwC
Vancouver, BC
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Our team helps organizations navigate the increasingly complex reporting environments by improving internal controls and increasing confidence in the quality of the information produced by…
Added 12 mins ago
NS
Analyst, Financial
Nova Scotia Power
Lakeside, NS
- Full-time
Are you passionate about turning financial data into meaningful insights that drive business decisions? As a Financial Analyst on our Energy Delivery Capital Finance team, you'll play an…
Added 27 mins ago
AC
Senior Accountant, Assurance and Accounting
ACCA Careers
Peterborough, ON
- Full-time
…clients’ unique needs within a rapidly evolving business and financial reporting landscape. As a trusted advisor, you’ll provide comprehensive, tailored financial information that enables…
Added 27 mins ago
AC
Manager, Assurance and Accounting
ACCA Careers
London, ON
- Full-time
…clients’ unique needs within a rapidly evolving business and financial reporting landscape. As a trusted advisor, you’ll provide comprehensive, tailored financial information that enables…
Added 28 mins ago
B
Mortgage Specialist
BMO
Calgary, AB · GLENMO
- Full-time
Added 28 mins ago
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Mortgage Specialist
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Ajax, ON
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Added 42 mins ago
TC
Senior Cyber Security Analyst (Temporary)
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Langley (District), BC · Langley, BC
- $76,800 to $98,400 USD / year
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Management Support: Provides management support in the creation of management and executive reporting products. Assists in the creation and maintenance of Cyber Security strategies where…
Added 42 mins ago
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Production Planner
Integra
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- Full-time
Reporting to the Plant General Manager, you will be accountable for developing and implementing the team’s production facility schedule to meet production quality and delivery goals.…
Added 42 mins ago
PC
Digital Assurance & Transparency Manager
PwC Canada
Vancouver, BC
- Full-time
Our team helps organizations navigate the increasingly complex reporting environments by improving internal controls and increasing confidence in the quality of the information produced by…
Added 42 mins ago
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Financial Analyst, IFRS, Reporting and Advisory
IFG - International Financial Group
Toronto, ON · Greater Toronto Area, Canada
- Contract
Our client is a global supply chain and distribution multi-national and they are looking to add a Financial Analyst, IFRS, Reporting and Advisory to their team for an initial term of 6…
Added 42 mins ago
N
VIE - Asset Manager - Canada (M/F)
Neoen
Toronto, ON
- Full-time
…operating, including technical, commercial/contractual, regulatory, financial, and corporate & social responsibility, in line with Neoen’s strategic direction and ensuring maximization of…
Added 42 mins ago
N
VIE - Asset Manager - Canada (M/F)
Neoen
Calgary, AB
- Full-time
…operating, including technical, commercial/contractual, regulatory, financial, and corporate & social responsibility, in line with Neoen’s strategic direction and ensuring maximization of…
Added 1 hour ago
ISSB Technical Staff
IFRS Foundation
Montreal, QC
Knowledge of the sustainability and financial reporting landscape, including relevant standards, frameworks and regulations.
Added 1 hour ago
A
Vice President, Construction Management - Monark
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Mississauga, ON
- Full-time
Represent construction delivery performance in executive, regulatory, and stakeholder forums, providing clear and credible reporting.
Added 1 hour ago
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Senior Manager, Sustainability Reporting
TD
Toronto, ON
- Full-time
…collaborative leader to serve as Senior Manager, Sustainability Reporting. This role is responsible for overseeing the end-to-end management of sustainability reporting processes, with a…

Harvey & Company Ltd - Corner Brook

Service Manager

Confederation Drive, Corner Brook, NL, A2H 6E6, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Service Manager

Harvey and Company is looking for a dynamic Service Manager for our Corner Brook location. If your career goals include making a valuable contribution as a Service Department Manager in an exciting and growing company then consider joining our team.

The Service Manager leads the service department and is accountable for its financial performance, customer experience, employee development, safety, and operational results.

This position establishes priorities and provides the people, processes, and resources needed to deliver timely, high-quality repairs.

Key Responsibilities

Department Leadership and Planning

Sustainably grows service revenue and profit
Set clear departmental goals, operating standards, and performance expectations.
Establish staffing levels, operating hours, and shop capacity plans based on business demand.
Lead regular reviews of workload, customer commitments, operational concerns, and department results.
Define decision-making authority and resolve competing priorities.
Develop and maintain consistent service department procedures.
Coordinate with other department managers to support dealership objectives.

Financial Performance

Develop and manage the service department budget.
Monitor labor sales, gross profit, expenses, productivity, efficiency, and work in progress.
Establish labor pricing and discount controls within dealership authority.
Review unapplied time, overtime, policy adjustments, and repair write-offs.
Ensure completed work is invoiced accurately and promptly.
Identify opportunities to improve profitability while maintaining service quality and customer trust.

Customer Experience

Set standards for service communication, repair estimates, authorizations, and delivery commitments.
Ensure customers receive clear explanations of repair recommendations and changes in scope.
Resolve escalated complaints and make goodwill decisions within approved authority.
Review customer feedback and address recurring service concerns.
Build relationships with fleet and other key customers.
Ensure commitments reflect available capacity and realistic repair timelines.

Operational Oversight

Hold the Assistant Service Manager accountable for workflow coordination, job follow-up, and shop floor efficiency.
Hold the Technical Shop Foreman accountable for technical direction, technician assignments, and repair quality.
Review aging repair orders, stalled jobs, and missed completion targets.
Ensure scheduling balances customer needs, technician capability, and shop capacity.
Resolve operational issues that cannot be addressed by the shop leadership team.
Oversee warranty administration and timely resolution of outstanding claims.

People Leadership and Development

Recruit, onboard, and retain qualified service employees.
Conduct performance reviews and establish development plans.
Support technical training, apprenticeship development, and leadership growth.
Address employee performance and conduct concerns consistently.
Establish clear communication and accountability across the department.
Plan for coverage, succession, and future staffing requirements.

Quality, Safety, and Compliance

Ensure department practices meet manufacturer requirements, company policies, and applicable regulations.
Maintain effective repair verification and comeback review processes.
Ensure employees have appropriate training, equipment, and safe working conditions.
Address hazards, incidents, and recurring safety concerns.
Maintain standards for repair documentation, customer authorization, and recordkeeping.
Plan for maintenance and replacement of shop tools and equipment.

Continuous Improvement

Review department results with the leadership team and assign corrective actions.
Use customer feedback, comeback trends, and workflow data to identify improvements.
Evaluate changes to scheduling, systems, equipment, and processes.
Set measurable improvement targets and verify results.

Role Responsibilities

The Service Manager owns departmental strategy, financial results, staffing, customer escalation, and overall accountability.
The Assistant Service Manager / Non-Working Foreman manages daily workflow coordination, progress tracking, and operational follow-through.
The Technical Shop Foreman leads technical work, technician assignments, diagnostics, and repair quality.

The Service Manager provides direction and resolves escalated issues while holding both shop leadership roles accountable for their responsibilities.

Qualifications

Progressive experience in a heavy truck, automotive, heavy equipment, or related service operation.
Previous service management or comparable department leadership experience.
Strong understanding of service profitability, shop capacity, repair processes, and warranty administration.
Demonstrated ability to lead employees, manage performance, and resolve customer concerns.
Ability to interpret financial reports and operational performance measures.
Strong planning, communication, and decision-making skills.
Proficiency with dealership management systems and reporting tools.
Technical trade knowledge or certification is an asset.

Measures of Success

Achievement of service sales, gross profit, and expense targets.
Improved productivity, efficiency, and timely repair completion.
Controlled work in progress and prompt invoicing.
Strong customer satisfaction and retention.
Reduced preventable comebacks and unresolved complaints.
Employee retention, training progress, and effective leadership.
Consistent safety, documentation, and procedural compliance.

Working Conditions

This position operates across the service office, shop, and customer-facing areas. It requires regular engagement with employees and customers and may require extended hours to address operational needs or escalated concerns.

Apply About employer

More about this job

Responsibilities

The Service Manager leads the service department, overseeing financial performance, operational results, and customer experience. They are responsible for setting departmental goals, managing staff, and ensuring high-quality repair standards are met.

Requirements

Candidates must have progressive experience in a heavy truck, automotive, or heavy equipment service operation with a background in department leadership. Strong proficiency in service profitability, shop capacity management, and performance leadership is required.

Skills

Service management
Financial management
Budgeting
Team leadership
Customer experience
Operations management
Performance management
Workflow coordination
Warranty administration
Strategic planning
Staff recruitment
Safety compliance
Technical training
Decision making
Communication

Visa sponsorship

Not detected in the job text

Keywords

Service Manager
Heavy Truck
Automotive
Heavy Equipment
Department Leadership
Financial Performance
Budget Management
Shop Capacity
Warranty Administration
Customer Experience
Workflow Coordination
Performance Reviews
Safety Compliance
Technical Shop Foreman
Dealership Management Systems
Operational Oversight
Profitability
Repair Quality
Staffing
Continuous Improvement

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