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Added 3 mins ago
M
Senior Internal Auditor/Auditeur interne principal
MDA
Brampton, ON · Sainte-Anne-de-Bellevue, QC
- Full-time
…assignments and risk assessments. This will include tests of controls and/or tests of details consisting of, but not limited to: financial audits, IT audits, internal controls, operational…
Added 3 mins ago
AG
Manager, Financial Reporting
Alamos Gold Inc.
Toronto, ON
- Full-time
…with operational, treasury, tax, investor relations and other business partners to gather financial and operational…
Added 17 mins ago
RE
Project Estimator
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AB · Edmonton, AB
- Full-time
Reporting to the Estimating Manager, the Project Estimator plays a key role in the preparation of complete EPC (Engineering, Procurement, and Construction) proposals for high-voltage…
Added 17 mins ago
B
Business Intelligence Specialist
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Added 17 mins ago
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…leadership as a strategic partner and collaborate across the business to support financial…
Added 17 mins ago
NA
Payroll Manager
Novus Automotive
ON · Regional Municipality of Durham, ON
- Full-time
Role Description The Payroll Manager is a full-time, on-site role based in the Regional Municipality of Durham, ON. This position is responsible for overseeing end-to-end payroll processing…
Added 17 mins ago
T
Data Governance Manager
Tekshapers
Toronto, ON
- Full-time
Proven experience defining and implementing enterprise Data Governance operating models, policies, standards, controls, stewardship structures, decision rights and governance forums.
Added 17 mins ago
IG
Commercial Banking Project Manager
Insight Global
Toronto, ON
- $75 to $85 CAD / hour
- Contract
We are seeking a Project Manager who leads investments that change and improve the Corporate Card business itself, including the technology, processes, operating model, product…
Added 17 mins ago
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Senior Design Project Manager
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Regina, SK
- Full-time
We are looking for a Senior Design Manager to join GagaMuller. You will collaborate with experienced, diverse, and passionate teams, fostering a strong social dynamic and collective sense…
Added 18 mins ago
CI
Cash Manager
Cooke Inc.
Saint John, NB
- Full-time
We are seeking a Cash Manager to lead Cooke’s global cash and liquidity management, including daily cash positioning, cash flow forecasting, and payment operations. Reporting to the…
Added 33 mins ago
CI
Senior Maintenance Technician
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- Full-time
…systems, and critical equipment. Reporting to the Facilities Manager, you will serve as a senior technical resource - independently diagnosing and resolving complex mechanical, electrical,…
Added 48 mins ago
AB
Oracle ERP Compliance & Security Specialist (hybrid in Ottawa or Montreal or Toronto)
Ateko, backed by Bell Canada
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- Contract
Our client has successfully launched Oracle Fusion Cloud ERP as part of its ERP Modernization and Business Transformation.
Added 48 mins ago
CM
Market Risk Manager
CIBC Mellon
Toronto, ON
- Full-time
…Mellon from credit, market, and liquidity risks. The Market Risk Manager is responsible for reviewing and challenging the risk analytics and strategies developed by first line business…
Added 48 mins ago
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Oracle ERP Compliance & Security Specialist
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Toronto, ON
- Contract
You’ll be involved in large-scale projects that drive business growth and improve people’s lives. You’ll be on the front lines, collaborating on large-scale digital transformations in both…
Added 48 mins ago
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Oracle ERP Compliance & Security Specialist
LGS, an IBM Company
Ottawa, ON
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You’ll be involved in large-scale projects that drive business growth and improve people’s lives. You’ll be on the front lines, collaborating on large-scale digital transformations in both…
Added 1 hour ago
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Senior Project Engineering Manager - Power Generation
LVI Associates
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Our client is seeking a Senior Project Engineering Manager to lead the execution of complex power generation projects across engineering and EPC delivery programs. This individual will…
Added 1 hour ago
Regional Sales Manager
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…and influencers, and end-user customers. As a regional sales manager (RSM), you will facilitate and manage the sales growth of Temspec Vertical stack fan coil units and Temspec unit…
Added 1 hour ago
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Digital Assurance & Transparency Manager
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- Full-time
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Added 1 hour ago
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Digital Assurance & Transparency Manager
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Added 1 hour ago
AC
Manager, Assurance and Accounting
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London, ON
- Full-time
Make an impact with our Assurance & Accounting team as a Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving business and…
Added 1 hour ago
PC
Digital Assurance & Transparency Manager
PwC Canada
Vancouver, BC
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Added 2 hours ago
FC
Manager, Group Administration
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Edmonton, AB
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…into discussions about both today's operation and tomorrow's…
Added 2 hours ago
T
Senior Manager, Sustainability Reporting
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 3 hours ago
C
Site Foreman - FIFO
Convergint
Fort McMurray, AB
- Full-time
…strong focus on Building Automation Systems (BAS), building controls, and the effective integration of site systems to ensure safe, efficient, and high-quality execution of maintenance and…
Added 4 hours ago
MS
Accounting Analyst
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Toronto, ON
- Temporary
Position Reports To: Manager, Financial Reporting.

Harvey & Company Ltd - Corner Brook

Service Manager

Confederation Drive, Corner Brook, NL, A2H 6E6, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Service Manager

Harvey and Company is looking for a dynamic Service Manager for our Corner Brook location. If your career goals include making a valuable contribution as a Service Department Manager in an exciting and growing company then consider joining our team.

The Service Manager leads the service department and is accountable for its financial performance, customer experience, employee development, safety, and operational results.

This position establishes priorities and provides the people, processes, and resources needed to deliver timely, high-quality repairs.

Key Responsibilities

Department Leadership and Planning

Sustainably grows service revenue and profit
Set clear departmental goals, operating standards, and performance expectations.
Establish staffing levels, operating hours, and shop capacity plans based on business demand.
Lead regular reviews of workload, customer commitments, operational concerns, and department results.
Define decision-making authority and resolve competing priorities.
Develop and maintain consistent service department procedures.
Coordinate with other department managers to support dealership objectives.

Financial Performance

Develop and manage the service department budget.
Monitor labor sales, gross profit, expenses, productivity, efficiency, and work in progress.
Establish labor pricing and discount controls within dealership authority.
Review unapplied time, overtime, policy adjustments, and repair write-offs.
Ensure completed work is invoiced accurately and promptly.
Identify opportunities to improve profitability while maintaining service quality and customer trust.

Customer Experience

Set standards for service communication, repair estimates, authorizations, and delivery commitments.
Ensure customers receive clear explanations of repair recommendations and changes in scope.
Resolve escalated complaints and make goodwill decisions within approved authority.
Review customer feedback and address recurring service concerns.
Build relationships with fleet and other key customers.
Ensure commitments reflect available capacity and realistic repair timelines.

Operational Oversight

Hold the Assistant Service Manager accountable for workflow coordination, job follow-up, and shop floor efficiency.
Hold the Technical Shop Foreman accountable for technical direction, technician assignments, and repair quality.
Review aging repair orders, stalled jobs, and missed completion targets.
Ensure scheduling balances customer needs, technician capability, and shop capacity.
Resolve operational issues that cannot be addressed by the shop leadership team.
Oversee warranty administration and timely resolution of outstanding claims.

People Leadership and Development

Recruit, onboard, and retain qualified service employees.
Conduct performance reviews and establish development plans.
Support technical training, apprenticeship development, and leadership growth.
Address employee performance and conduct concerns consistently.
Establish clear communication and accountability across the department.
Plan for coverage, succession, and future staffing requirements.

Quality, Safety, and Compliance

Ensure department practices meet manufacturer requirements, company policies, and applicable regulations.
Maintain effective repair verification and comeback review processes.
Ensure employees have appropriate training, equipment, and safe working conditions.
Address hazards, incidents, and recurring safety concerns.
Maintain standards for repair documentation, customer authorization, and recordkeeping.
Plan for maintenance and replacement of shop tools and equipment.

Continuous Improvement

Review department results with the leadership team and assign corrective actions.
Use customer feedback, comeback trends, and workflow data to identify improvements.
Evaluate changes to scheduling, systems, equipment, and processes.
Set measurable improvement targets and verify results.

Role Responsibilities

The Service Manager owns departmental strategy, financial results, staffing, customer escalation, and overall accountability.
The Assistant Service Manager / Non-Working Foreman manages daily workflow coordination, progress tracking, and operational follow-through.
The Technical Shop Foreman leads technical work, technician assignments, diagnostics, and repair quality.

The Service Manager provides direction and resolves escalated issues while holding both shop leadership roles accountable for their responsibilities.

Qualifications

Progressive experience in a heavy truck, automotive, heavy equipment, or related service operation.
Previous service management or comparable department leadership experience.
Strong understanding of service profitability, shop capacity, repair processes, and warranty administration.
Demonstrated ability to lead employees, manage performance, and resolve customer concerns.
Ability to interpret financial reports and operational performance measures.
Strong planning, communication, and decision-making skills.
Proficiency with dealership management systems and reporting tools.
Technical trade knowledge or certification is an asset.

Measures of Success

Achievement of service sales, gross profit, and expense targets.
Improved productivity, efficiency, and timely repair completion.
Controlled work in progress and prompt invoicing.
Strong customer satisfaction and retention.
Reduced preventable comebacks and unresolved complaints.
Employee retention, training progress, and effective leadership.
Consistent safety, documentation, and procedural compliance.

Working Conditions

This position operates across the service office, shop, and customer-facing areas. It requires regular engagement with employees and customers and may require extended hours to address operational needs or escalated concerns.

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More about this job

Responsibilities

The Service Manager leads the service department, overseeing financial performance, operational results, and customer experience. They are responsible for setting departmental goals, managing staff, and ensuring high-quality repair standards are met.

Requirements

Candidates must have progressive experience in a heavy truck, automotive, or heavy equipment service operation with a background in department leadership. Strong proficiency in service profitability, shop capacity management, and performance leadership is required.

Skills

Service management
Financial management
Budgeting
Team leadership
Customer experience
Operations management
Performance management
Workflow coordination
Warranty administration
Strategic planning
Staff recruitment
Safety compliance
Technical training
Decision making
Communication

Visa sponsorship

Not detected in the job text

Keywords

Service Manager
Heavy Truck
Automotive
Heavy Equipment
Department Leadership
Financial Performance
Budget Management
Shop Capacity
Warranty Administration
Customer Experience
Workflow Coordination
Performance Reviews
Safety Compliance
Technical Shop Foreman
Dealership Management Systems
Operational Oversight
Profitability
Repair Quality
Staffing
Continuous Improvement

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