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Added 1 min ago
CB
Baker - Full-Time with Benefits- Stratford Mall
COBS Bread
Stratford, ON
- Full-time
…and take charge when it comes to production, marketing, and sales, we're invested in offering you the ingredients you need to grow in your…
Added 1 min ago
CB
Baker - Full-Time with Benefits- London North West
COBS Bread
London, ON
- Full-time
…and take charge when it comes to production, marketing, and sales, we're invested in offering you the ingredients you need to grow in your…
Added 1 min ago
FP
Talent Acquisition Consultant
FINTECH PROFESSIONALS CORP
Toronto, ON
- $30 to $45 CAD / hour
- Full-time
Support end-to-end recruitment across retail service, sales, and branch management roles
Added 1 min ago
SF
Commercial Account Manager
Summit Fleet
Leduc, AB
- Full-time
We believe great service starts with great people. That's why we invest in our employees, support professional growth, and create an environment where everyone's contributions matter.
Added 1 min ago
C
Product Manager
Cvent
Fredericton, NB · Virtual, UNAVAILABLE
- Full-time
This role is for a product manager who understands, or is eager to master, how hotels contract and protect group business, and who is comfortable with data, integrations, and AI-assisted…
Added 16 mins ago
T
Product Marketing Manager (B2C FinTech)
Talencore
Toronto, ON
- Full-time
Collaborate with the broader Go to Market Team (Sales, Partnerships, Product, Marketing, Support and Ops/Strategy) to define and execute strategies that will identify, acquire, and activate…
Added 16 mins ago
CC
Global Account Manager
Cogent Communications
Montreal, QC
- Full-time
…highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay increases and…
Added 16 mins ago
T
Full-Time Assistant Manager
Torrid
AB · Edmonton, AB
- Full-time
As an Assistant Store Manager, you'll assist in creating a team environment which fosters inclusivity and positive connections. In this role, you'll support the Store Manager by directing…
Added 16 mins ago
T
Major Account & Marketplace Manager
tentree
Vancouver, BC
- Full-time
The Major Account & Marketplace Manager is a high-energy, results-driven sales leader charged with aggressively scaling tentree’s wholesale revenue across North America. This is an active,…
Added 16 mins ago
Grocery Department Manager
Goodness Me! Natural Food Market
Hamilton, ON · Waterdown, ON
Goodness Me! is currently seeking an experienced and customer-focused, full-time Grocery Department Manager for our Waterdown store location.
Added 16 mins ago
CE
Working Foreman – Heavy Equipment / Field Service
Cropac Equipment Inc
Leduc, AB
- Full-time
Cropac Equipment Inc. is hiring an experienced Working Foreman – Heavy Equipment / Field Service to support our Magni telehandler operations in Leduc, Alberta.
Added 16 mins ago
M
Store Manager - CF Pacific Center
MACKAGE
Vancouver, BC
- Full-time
As Store Manager, you are an integral part of our brands’ image and store performance.
Added 16 mins ago
M
Seasonal Sales Support - McArthurGlen Outlets
MACKAGE
Richmond, BC
- Part-time
Reporting to the Store Manager, the Seasonal Sales Support provides assistance to the team members and is responsible for all areas listed below. They participate in all the essential…
Added 16 mins ago
M
Sales Associate - West Edmonton Mall
MACKAGE
Edmonton, AB
- Part-time
Reporting to the Store Manager, the Sales Associate provides an exceptional customer service, generates sales and participates in all essential duties to ensure an effective day-to-day…
Added 16 mins ago
M
Seasonal Sales Support - CF Pacific Center
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Vancouver, BC
- Part-time
Reporting to the Store Manager, the Seasonal Sales Support provides assistance to the team members and is responsible for all areas listed below. They participate in all the essential…
Added 16 mins ago
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Seasonal Sales Support - Halton Hills (Toronto Premium Outlets)
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Halton Hills, ON
- Part-time
Reporting to the Store Manager, the Seasonal Sales Support provides assistance to the team members and is responsible for all areas listed below. They participate in all the essential…
Added 16 mins ago
M
Associé(e) à la vente / Sales Associate - Royalmount
MACKAGE
Montreal, QC
- Full-time
Reporting to the Store Manager, the Sales Associate provides an exceptional customer service, generates sales and participates in all essential duties to ensure an effective day-to-day…
Added 16 mins ago
M
Assistant Store Manager - CF Pacific Center
MACKAGE
Vancouver, BC
- Full-time
Support performance evaluations, turnover and action plans for sales team.
Added 16 mins ago
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Assistant Gérant du magasin / Assistant Store Manager - Royalmount Mall
MACKAGE
Montreal, QC
- Full-time
Support performance evaluations, turnover and action plans for sales team.
Added 31 mins ago
BR
Quality Control Technician
BDO Recruitment Services - Canada
Chatham-Kent, ON
- Full-time
This role is expected to report to the Production Supervisor and/or Precast Manager or designate, and to coordinate regularly with plant supervisors, production and maintenance foremen,…
Added 46 mins ago
TP
Business Development Manager
T&T Power Group
Canada
- Full-time
We are seeking a qualified individual to fill the position of Business Development Manager, Large Power & Projects. As demand for power generation and industrial electrification continues…
Added 46 mins ago
NI
Account Manager
Network Innovations
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- Full-time
…Innovations is looking for an ambitious, self-motivated Account Manager to drive commercial success across complex, mission-critical networking…
Added 46 mins ago
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Office Manager
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- Full-time
…have the opportunity to work closely with our Regional and Support Office teams, who will provide guidance, support, and mentorship. Their expertise and insights will help you reach your…
Added 46 mins ago
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Rental Coordinator
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- Full-time
Inside Sales & Project Management Team Support
Added 46 mins ago
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Consumables Associate
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- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.

Harvey & Company Ltd - Corner Brook

Service Manager

Confederation Drive, Corner Brook, NL, A2H 6E6, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Service Manager

Harvey and Company is looking for a dynamic Service Manager for our Corner Brook location. If your career goals include making a valuable contribution as a Service Department Manager in an exciting and growing company then consider joining our team.

The Service Manager leads the service department and is accountable for its financial performance, customer experience, employee development, safety, and operational results.

This position establishes priorities and provides the people, processes, and resources needed to deliver timely, high-quality repairs.

Key Responsibilities

Department Leadership and Planning

Sustainably grows service revenue and profit
Set clear departmental goals, operating standards, and performance expectations.
Establish staffing levels, operating hours, and shop capacity plans based on business demand.
Lead regular reviews of workload, customer commitments, operational concerns, and department results.
Define decision-making authority and resolve competing priorities.
Develop and maintain consistent service department procedures.
Coordinate with other department managers to support dealership objectives.

Financial Performance

Develop and manage the service department budget.
Monitor labor sales, gross profit, expenses, productivity, efficiency, and work in progress.
Establish labor pricing and discount controls within dealership authority.
Review unapplied time, overtime, policy adjustments, and repair write-offs.
Ensure completed work is invoiced accurately and promptly.
Identify opportunities to improve profitability while maintaining service quality and customer trust.

Customer Experience

Set standards for service communication, repair estimates, authorizations, and delivery commitments.
Ensure customers receive clear explanations of repair recommendations and changes in scope.
Resolve escalated complaints and make goodwill decisions within approved authority.
Review customer feedback and address recurring service concerns.
Build relationships with fleet and other key customers.
Ensure commitments reflect available capacity and realistic repair timelines.

Operational Oversight

Hold the Assistant Service Manager accountable for workflow coordination, job follow-up, and shop floor efficiency.
Hold the Technical Shop Foreman accountable for technical direction, technician assignments, and repair quality.
Review aging repair orders, stalled jobs, and missed completion targets.
Ensure scheduling balances customer needs, technician capability, and shop capacity.
Resolve operational issues that cannot be addressed by the shop leadership team.
Oversee warranty administration and timely resolution of outstanding claims.

People Leadership and Development

Recruit, onboard, and retain qualified service employees.
Conduct performance reviews and establish development plans.
Support technical training, apprenticeship development, and leadership growth.
Address employee performance and conduct concerns consistently.
Establish clear communication and accountability across the department.
Plan for coverage, succession, and future staffing requirements.

Quality, Safety, and Compliance

Ensure department practices meet manufacturer requirements, company policies, and applicable regulations.
Maintain effective repair verification and comeback review processes.
Ensure employees have appropriate training, equipment, and safe working conditions.
Address hazards, incidents, and recurring safety concerns.
Maintain standards for repair documentation, customer authorization, and recordkeeping.
Plan for maintenance and replacement of shop tools and equipment.

Continuous Improvement

Review department results with the leadership team and assign corrective actions.
Use customer feedback, comeback trends, and workflow data to identify improvements.
Evaluate changes to scheduling, systems, equipment, and processes.
Set measurable improvement targets and verify results.

Role Responsibilities

The Service Manager owns departmental strategy, financial results, staffing, customer escalation, and overall accountability.
The Assistant Service Manager / Non-Working Foreman manages daily workflow coordination, progress tracking, and operational follow-through.
The Technical Shop Foreman leads technical work, technician assignments, diagnostics, and repair quality.

The Service Manager provides direction and resolves escalated issues while holding both shop leadership roles accountable for their responsibilities.

Qualifications

Progressive experience in a heavy truck, automotive, heavy equipment, or related service operation.
Previous service management or comparable department leadership experience.
Strong understanding of service profitability, shop capacity, repair processes, and warranty administration.
Demonstrated ability to lead employees, manage performance, and resolve customer concerns.
Ability to interpret financial reports and operational performance measures.
Strong planning, communication, and decision-making skills.
Proficiency with dealership management systems and reporting tools.
Technical trade knowledge or certification is an asset.

Measures of Success

Achievement of service sales, gross profit, and expense targets.
Improved productivity, efficiency, and timely repair completion.
Controlled work in progress and prompt invoicing.
Strong customer satisfaction and retention.
Reduced preventable comebacks and unresolved complaints.
Employee retention, training progress, and effective leadership.
Consistent safety, documentation, and procedural compliance.

Working Conditions

This position operates across the service office, shop, and customer-facing areas. It requires regular engagement with employees and customers and may require extended hours to address operational needs or escalated concerns.

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More about this job

Responsibilities

The Service Manager leads the service department, overseeing financial performance, operational results, and customer experience. They are responsible for setting departmental goals, managing staff, and ensuring high-quality repair standards are met.

Requirements

Candidates must have progressive experience in a heavy truck, automotive, or heavy equipment service operation with a background in department leadership. Strong proficiency in service profitability, shop capacity management, and performance leadership is required.

Skills

Service management
Financial management
Budgeting
Team leadership
Customer experience
Operations management
Performance management
Workflow coordination
Warranty administration
Strategic planning
Staff recruitment
Safety compliance
Technical training
Decision making
Communication

Visa sponsorship

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Keywords

Service Manager
Heavy Truck
Automotive
Heavy Equipment
Department Leadership
Financial Performance
Budget Management
Shop Capacity
Warranty Administration
Customer Experience
Workflow Coordination
Performance Reviews
Safety Compliance
Technical Shop Foreman
Dealership Management Systems
Operational Oversight
Profitability
Repair Quality
Staffing
Continuous Improvement

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