Jobs in Canada

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Added 4 mins ago
AH
Physiotherapist I
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
…a temporary 0.4 FTE role. Under general supervision of the Manager, Supportive Care, North, PT position is responsible for the assessment and treatment of patients referred to program,…
Added 4 mins ago
AH
Registered Nurse - DTC Surgical Suite
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
Must have the ability to successfully complete orientation at 38.75 hours per week
Added 4 mins ago
AH
Registered Nurse – DTC Surgical Suite
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
Must have the ability to successfully complete orientation at 38.75 hours per week
Added 4 mins ago
R
Assistant Branch Manager- EN
RBC
Drummondville, QC
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team sales…
Added 4 mins ago
AH
Unit Manager
Alberta Health Services
Grande Prairie, AB
- Full-time
…Allowance, and relocation assistance for eligible candidates. As the Manager, Operating Room & Surgical Booking Services, you will provide operational and strategic leadership for one of…
Added 4 mins ago
C
Supportive Housing Worker
Cota
Toronto, ON
- Part-time
In conjunction with the manager and supervisor, they assist with the search for, and acquisition of, appropriate housing units as may be required within the program
Added 34 mins ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Manager will assess existing processes and ways of working, identify opportunities to simplify and standardize operations and lead the development and implementation of improved…
Added 1 hour ago
LH
Physiotherapist
Lifemark Health Group
Vancouver, BC
- $42 to $60 CAD / hour
- Full-time
…medical-legal assessments, long-term disability, return-to-work planning and much more. Our team includes physiotherapists, occupational therapists, a physician, counsellor and…
Added 1 hour ago
GC
Team Lead Level Designer [Splinter Cell Remake]
Game Companies
Toronto, ON
- $80,000 to $130,000 CAD / year
- Full-time
…Ubisoft Toronto, you will support the Project Lead and Production Manager in ensuring level design quality, clear direction, and on-time delivery. You will guide and coach level designers,…
Added 1 hour ago
WS
Senior Millwright
Wolf Steel Ltd
Barrie, ON
- Full-time
Participate in the development and updating of maintenance Standard Operating Procedures (SOPs) and safety guidelines
Added 1 hour ago
WS
Senior Millwright
Wolf Steel Ltd
Barrie, ON
- Full-time
Shift: Day Shift - 7:00am to 3:30pm
Added 1 hour ago
HC
Registered Nurse - Health Outreach Mobile Engagement
Health Careers Canada
ON · Ontario, Canada
- Full-time
…archives, public works, public health services, social services, planning and building…
Added 1 hour ago
TC
Project Coordinators
ThirdEye CyberSecurity
Regina, SK
- Contract
The proposed Resource must have the following qualifications/requirements:
Added 1 hour ago
HC
Registered Nurse - Health Outreach Mobile Engagement
Health Careers Canada
ON · Ontario, Canada
- Full-time
Incumbents must possess the physical ability to meet the duties and responsibilities of the job description and/or the requirements identifie
Added 1 hour ago
TI
Engagement Manager, Analytics & AI
TrueBlue Inc.
Calgary, AB
- Full-time
Job Title: Engagement Manager – Analytics and AI Consulting
Added 1 hour ago
RB
Branch Manager, College & Bathurst Branch
Royal Bank of Canada
Toronto, ON
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 1 hour ago
RB
Branch Manager Advisor
Royal Bank of Canada
Cardston, AB
- Full-time
As a Branch Manager Advisor, you fulfill a critical role in the branch with 40-50% of your time spent providing advice to clients as a Financial Advisor and 50-60% in a Branch leadership…
Added 2 hours ago
WS
Supplier Development Manager
WIN SOURCE
Canada
- Full-time
Experience in electronic components distribution or cross-border sourcing
Added 2 hours ago
WS
Supplier Development Manager
WIN SOURCE
Canada
- Full-time
Experience in electronic components distribution or cross-border sourcing
Added 2 hours ago
WS
Supplier Development Manager
WIN SOURCE
Canada
- Full-time
Experience in electronic components distribution or cross-border sourcing
Added 2 hours ago
V
Technical Marketing Specialist
Vale
Canada
- Full-time
…The role is based in Toronto and reports to the Senior Market Development Manager. The Technical Marketing Specialist is responsible for connecting technical product knowledge, operational…
Added 2 hours ago
RB
Senior Relationship Manager - Royal Distinction
Royal Bank of Canada
Toronto, ON
- Full-time
Business Development, Coaching Others, Communication, Customer Acquisition Strategy, Customer Relationship Management (CRM) Strategies, Customer Value Management, Long Term Planning,…
Added 2 hours ago
RB
Senior Manager, Risk and Controls
Royal Bank of Canada
Toronto, ON · Vancouver, BC
- Full-time
Are you passionate about Risk? We are looking for an experienced professional to fill the role of Senior Manager, Risk and Controls, for the Risk and Governance team in Global Functions…
Added 2 hours ago
RB
Branch Manager, Yonge & Cranbrooke Branch
Royal Bank of Canada
Toronto, ON
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 2 hours ago
RB
Senior Manager, Debit eCommerce
Royal Bank of Canada
Toronto, ON
- Full-time
This role requires in-office attendance four days per week, with one day of flexibility for remote work

Harvey & Company Ltd - Corner Brook

Service Manager

Confederation Drive, Corner Brook, NL, A2H 6E6, Canada

Full-time

Apply on careers.hireology.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Service Manager

Harvey and Company is looking for a dynamic Service Manager for our Corner Brook location. If your career goals include making a valuable contribution as a Service Department Manager in an exciting and growing company then consider joining our team.

The Service Manager leads the service department and is accountable for its financial performance, customer experience, employee development, safety, and operational results.

This position establishes priorities and provides the people, processes, and resources needed to deliver timely, high-quality repairs.

Key Responsibilities

Department Leadership and Planning

Sustainably grows service revenue and profit
Set clear departmental goals, operating standards, and performance expectations.
Establish staffing levels, operating hours, and shop capacity plans based on business demand.
Lead regular reviews of workload, customer commitments, operational concerns, and department results.
Define decision-making authority and resolve competing priorities.
Develop and maintain consistent service department procedures.
Coordinate with other department managers to support dealership objectives.

Financial Performance

Develop and manage the service department budget.
Monitor labor sales, gross profit, expenses, productivity, efficiency, and work in progress.
Establish labor pricing and discount controls within dealership authority.
Review unapplied time, overtime, policy adjustments, and repair write-offs.
Ensure completed work is invoiced accurately and promptly.
Identify opportunities to improve profitability while maintaining service quality and customer trust.

Customer Experience

Set standards for service communication, repair estimates, authorizations, and delivery commitments.
Ensure customers receive clear explanations of repair recommendations and changes in scope.
Resolve escalated complaints and make goodwill decisions within approved authority.
Review customer feedback and address recurring service concerns.
Build relationships with fleet and other key customers.
Ensure commitments reflect available capacity and realistic repair timelines.

Operational Oversight

Hold the Assistant Service Manager accountable for workflow coordination, job follow-up, and shop floor efficiency.
Hold the Technical Shop Foreman accountable for technical direction, technician assignments, and repair quality.
Review aging repair orders, stalled jobs, and missed completion targets.
Ensure scheduling balances customer needs, technician capability, and shop capacity.
Resolve operational issues that cannot be addressed by the shop leadership team.
Oversee warranty administration and timely resolution of outstanding claims.

People Leadership and Development

Recruit, onboard, and retain qualified service employees.
Conduct performance reviews and establish development plans.
Support technical training, apprenticeship development, and leadership growth.
Address employee performance and conduct concerns consistently.
Establish clear communication and accountability across the department.
Plan for coverage, succession, and future staffing requirements.

Quality, Safety, and Compliance

Ensure department practices meet manufacturer requirements, company policies, and applicable regulations.
Maintain effective repair verification and comeback review processes.
Ensure employees have appropriate training, equipment, and safe working conditions.
Address hazards, incidents, and recurring safety concerns.
Maintain standards for repair documentation, customer authorization, and recordkeeping.
Plan for maintenance and replacement of shop tools and equipment.

Continuous Improvement

Review department results with the leadership team and assign corrective actions.
Use customer feedback, comeback trends, and workflow data to identify improvements.
Evaluate changes to scheduling, systems, equipment, and processes.
Set measurable improvement targets and verify results.

Role Responsibilities

The Service Manager owns departmental strategy, financial results, staffing, customer escalation, and overall accountability.
The Assistant Service Manager / Non-Working Foreman manages daily workflow coordination, progress tracking, and operational follow-through.
The Technical Shop Foreman leads technical work, technician assignments, diagnostics, and repair quality.

The Service Manager provides direction and resolves escalated issues while holding both shop leadership roles accountable for their responsibilities.

Qualifications

Progressive experience in a heavy truck, automotive, heavy equipment, or related service operation.
Previous service management or comparable department leadership experience.
Strong understanding of service profitability, shop capacity, repair processes, and warranty administration.
Demonstrated ability to lead employees, manage performance, and resolve customer concerns.
Ability to interpret financial reports and operational performance measures.
Strong planning, communication, and decision-making skills.
Proficiency with dealership management systems and reporting tools.
Technical trade knowledge or certification is an asset.

Measures of Success

Achievement of service sales, gross profit, and expense targets.
Improved productivity, efficiency, and timely repair completion.
Controlled work in progress and prompt invoicing.
Strong customer satisfaction and retention.
Reduced preventable comebacks and unresolved complaints.
Employee retention, training progress, and effective leadership.
Consistent safety, documentation, and procedural compliance.

Working Conditions

This position operates across the service office, shop, and customer-facing areas. It requires regular engagement with employees and customers and may require extended hours to address operational needs or escalated concerns.

Apply on careers.hireology.com About employer

More about this job

Responsibilities

The Service Manager leads the service department, overseeing financial performance, operational results, and customer experience. They are responsible for setting departmental goals, managing staff, and ensuring high-quality repair standards are met.

Requirements

Candidates must have progressive experience in a heavy truck, automotive, or heavy equipment service operation with a background in department leadership. Strong proficiency in service profitability, shop capacity management, and performance leadership is required.

Skills

Service management
Financial management
Budgeting
Team leadership
Customer experience
Operations management
Performance management
Workflow coordination
Warranty administration
Strategic planning
Staff recruitment
Safety compliance
Technical training
Decision making
Communication

Visa sponsorship

Not detected in the job text

Keywords

Service Manager
Heavy Truck
Automotive
Heavy Equipment
Department Leadership
Financial Performance
Budget Management
Shop Capacity
Warranty Administration
Customer Experience
Workflow Coordination
Performance Reviews
Safety Compliance
Technical Shop Foreman
Dealership Management Systems
Operational Oversight
Profitability
Repair Quality
Staffing
Continuous Improvement

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Work requirements

Jobs in Canada