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Service Advisor (Richmond, BC)
Go Auto
Richmond, BC
Other
Previous Service Advisor experience in an OEM dealership
Automotive Service Advisor
Butler Motor Group Ltd.
AB · Alberta, Canada
Full-time
Borderlands Chrysler Dodge Jeep Ram is looking for an energetic, customer-focused Automotive Service Advisor to join our team in La Crete, Alberta.
Parts / Service Advisor
Harvey & Company Ltd - Gander
Gander, NL
Full-time
The Parts & Service Advisor is the critical link between our customers, technicians, and parts team. This position is responsible for delivering an exceptional customer experience by…
Service Advisor - BMW/MINI Langley
OpenRoad Auto Group
Langley (District), BC · Langley, British Columbia
Full-time
The Service Advisor performs a combination of duties to increase customer satisfaction by building strong customer relations and increases profitability by maximizing service sales and…
Service Advisor - OpenRoad Honda
OpenRoad Auto Group
Brampton, ON
Full-time
The Service Advisor performs a combination of duties to increase customer satisfaction by building strong customer relations and increases profitability by maximizing service sales and…
Service Advisor -OpenRoad Audi Boundary
OpenRoad Auto Group
Burnaby, BC
Full-time
The Service Advisor performs a combination of duties to increase customer satisfaction by building strong customer relations and increases profitability by maximizing service sales and…
Service Advisor - Lexus of London
OpenRoad Auto Group
London, ON
Full-time
The Service Advisor performs a combination of duties to increase customer satisfaction by building strong customer relations and increases profitability by maximizing service sales and…
Parts and Service Advisor - Sudbury Mitsubishi
401 Auto
Sudbury, ON
Full-time
Now Hiring: Parts & Service Advisor – Be the Link Between Customers and the Shop, Deliver 5-Star Service, and Keep the Wheels Turning Smoothly!
Added 1 day ago
Service Advisor (Yorkton)
AgWest Ltd.
Yorkton, SK
Full-time
AgWest Ltd. is looking for a highly organized and detail-oriented Service Advisor to join our Yorkton team.
Automotive Service Advisor
Kaizen Automotive Group
Toronto, ON · Etobicoke, ON
Full-time
The Service Advisor is the primary liaison between customers and the dealership’s Service Department. This role is responsible for understanding customer concerns, accurately documenting…
Automotive Service Advisor
Kaizen Automotive Group
Airdrie, AB
Full-time
The Service Advisor is the primary liaison between customers and the dealership’s Service Department. This role is responsible for understanding customer concerns, accurately documenting…
Automotive Service Advisor
Kaizen Automotive Group
Fort McMurray, AB
Full-time
The Service Advisor is the primary liaison between customers and the dealership’s Service Department. This role is responsible for understanding customer concerns, accurately documenting…
Service Advisor
Kaizen Automotive Group
Calgary, AB
Full-time
The Service Advisor is the primary liaison between customers and the dealership’s Service Department. This role is responsible for understanding customer concerns, accurately documenting…
Service Advisor
Kaizen Automotive Group
Calgary, AB
Full-time
The Service Advisor is the primary liaison between customers and the dealership’s Service Department. This role is responsible for understanding customer concerns, accurately documenting…
Service Advisor
Kaizen Automotive Group
Strathmore, AB
Full-time
The Service Advisor is the primary liaison between customers and the dealership’s Service Department. This role is responsible for understanding customer concerns, accurately documenting…
Service Advisor
Kaizen Automotive Group
Calgary, AB
Full-time
The Service Advisor is the primary liaison between customers and the dealership’s Service Department. This role is responsible for understanding customer concerns, accurately documenting…
Junior Service Advisor
Kaizen Automotive Group
Airdrie, AB · Ponoka, AB
Full-time
The Junior Service Advisor is the primary liaison between customers and the dealership’s Service Department. This role is responsible for understanding customer concerns, accurately…
Service Advisor - OpenRoad Lexus Richmond
OpenRoad Auto Group
Richmond, British Columbia
Full-time
Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Honda, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
Service Advisor - Capital Ford Lincoln, Winnipeg
Capital Automotive Group
Winnipeg, MB · Ford Winnipeg
Full-time
We’re looking for a Service Advisor who brings energy, honesty, and a commitment to making customers feel at ease.
Service Advisor
Harvey & Company Ltd
St. John's, Newfoundland and Labrador · Greater St. John's Metropolitan Area
Full-time
We are currently seeking a skilled and dedicated Service Advisor to join our St. John’s team. Reporting directly to the Service Manager, the successful candidate will be an integral and…
Service Advisor-OpenRoad Toyota Peace Arch
OpenRoad Auto Group
Surrey, BC
Full-time
Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz,…
Service Advisor-OpenRoad Mazda Port Moody
OpenRoad Auto Group
Port Moody, BC
Full-time
Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz,…
Service Advisor-OpenRoad Toyota Port Moody
OpenRoad Auto Group
Port Moody, BC
Full-time
Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz,…
Technicien de Service Automobiles/Automotive Technicians
AutoCanada Inc.
Longueuil, QC
Full-time
Poste : Technicien de Service Automobile, Apprenti de niveau 4
Technicien de Service Automobiles/Automotive Technicians
AutoCanada Inc.
Longueuil, QC
Full-time
Poste : Technicien de Service Automobile, Apprenti de niveau 4

Harvey & Company Ltd - Gander

Parts / Service Advisor

325 Garrett Drive, Gander, NL, A1V 2V4, Canada

Job type: Full-time

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

Acts as the primary link between customers, technicians, and the parts team to coordinate equipment repairs and sell service solutions. Responsible for managing work orders, scheduling appointments, and ensuring minimal equipment downtime for clients.

Requirements

Requires a high school diploma and at least 2 years of customer service experience, preferably within the heavy equipment or automotive industry. Candidates should possess strong mechanical aptitude and proficiency with Dealer Management Systems.

Experience

2 to 5 years

Education

high school

Working hours

40 hours per week

Work arrangement

On-site

Skills

Customer Service
Mechanical Aptitude
Communication
Sales
Upselling
Time Management
Problem Solving
Telephone Etiquette
Attention To Detail
Computer Skills
Dealer Management Systems
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Heavy Equipment
Fleetrite
Procede
Preventative Maintenance
Repair Orders
Warranty Claims
Inventory Planning
Aftermarket Parts
Dealership Management System
Agriculture
Construction Equipment
Trucking

Original job description

PARTS / SERVICE ADVISOR

At Harvey & Company Ltd., We Don't Just Repair Equipment - We Keep Newfoundland and Labrador Working.

The Parts & Service Advisor is the critical link between our customers, technicians, and parts team. This position is responsible for delivering an exceptional customer experience by coordinating repairs, selling parts and service solutions, managing work orders, and ensuring customers receive accurate communication from the moment they arrive until their equipment is back in service.

The successful candidate understands that equipment uptime is our customer's profitability and is committed to providing fast, professional, and knowledgeable service while supporting Harvey & Company's mission of being Newfoundland and Labrador's Heavy Equipment Superstore.

Key Responsibilities

Customer Experience

Deliver exceptional customer service that exceeds expectations.
Welcome customers promptly and professionally.
Listen carefully to customer concerns and accurately document repair requests.
Build long-term customer relationships through honesty, professionalism, and follow-through.
Keep customers informed throughout the repair process.
Review completed repairs with customers and explain all work performed.
Resolve customer concerns quickly and professionally.

Service Operations

Schedule service appointments to maximize shop efficiency.
Open and manage repair orders using Harvey & Company's dealership management system.
Prepare accurate repair estimates.
Obtain customer authorization before repairs begin.
Coordinate technician workflow to ensure timely completion.
Monitor repair status and proactively communicate delays.
Ensure all labour, parts, sublet work, and warranty information are entered accurately.
Support Harvey & Company's objective of improving first-time repair completion and reducing equipment downtime.

Parts Sales & Support

Identify and source the correct parts using OEM electronic parts catalogues.
Support technicians by ensuring parts are available when required.
Recommend Good-Better-Best product options where appropriate.
Promote Fleetrite, OEM, and aftermarket parts based on customer needs.
Capture every lost sales opportunity to improve inventory planning and first-time fill rate.
Follow up on backordered parts and keep customers informed.
Assist in maintaining inventory accuracy.

Sales & Business Development

Promote preventative maintenance programs.
Recommend inspections and maintenance packages.
Identify additional repair opportunities that improve equipment reliability.
Follow up on outstanding quotations and deferred repairs.
Support monthly sales objectives for parts and labour.
Help increase customer retention through proactive communication and relationship building.

Administrative Responsibilities

Maintain complete and accurate repair orders.
Process invoices and customer payments accurately.
Ensure warranty claims meet OEM requirements.
Maintain customer equipment history.
Complete all documentation in accordance with Harvey & Company policies.
Support continuous improvement initiatives.

Teamwork

Work closely with Parts, Service, Sales, and Administration.
Participate in daily team meetings.
Assist technicians in obtaining required information and parts.
Support a culture of accountability, teamwork, and continuous improvement.
Demonstrate Harvey & Company's "Here to Help" philosophy in every customer interaction.

Qualifications

Education

High school diploma required.
Post-secondary education in business, heavy equipment, automotive, agriculture, or a related discipline is considered an asset.

Experience

Minimum 2 years of customer service experience.
Experience in heavy equipment, trucking, agriculture, construction equipment, or automotive service preferred.
Parts or Service Advisor experience considered an asset.

Knowledge & Skills

The successful candidate will demonstrate:

Outstanding customer service skills
Strong mechanical aptitude
Excellent communication abilities
Effective sales and upselling skills
Strong organizational and time management skills
Ability to prioritize multiple tasks
Excellent problem-solving abilities
Professional telephone etiquette
Attention to detail
Strong computer skills
Experience with Dealer Management Systems (Procede experience is an asset)
Microsoft Office proficiency

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