Shift Manager

Company Description Harvey’s is a well-known quick service restaurant brand recognized for its freshly made, customizable burgers and friendly guest experience. The company focuses on serving quality food in a clean, welcoming environment while delivering efficient and courteous service. Harvey’s restaurants operate as fast-paced, team-oriented workplaces that offer opportunities for skill development and career growth. Team members and leaders are encouraged to uphold high standards of food safety, cleanliness, and guest satisfaction. Harvey’s values reliability, respect, and a positive attitude in all employees.

Role Description The Shift Manager is a full-time, on-site role located at Harvey’s in Simcoe, ON. This role is responsible for supervising daily restaurant operations during assigned shifts, including managing team members, assigning tasks, and ensuring consistent, high-quality guest service. The Shift Manager oversees food preparation and presentation, monitors adherence to food safety and cleanliness standards, and supports efficient order taking, cash handling, and drive-thru operations. They help train and coach team members, resolve guest concerns, and maintain a positive, inclusive work environment. The role also involves monitoring inventory levels, supporting scheduling needs, and communicating operational issues and successes to restaurant leadership.

Qualifications

• Previous experience in restaurant, retail, or hospitality environments, with exposure to supervisory or leadership responsibilities.
• Strong customer service and communication skills, with the ability to interact clearly and respectfully with guests and team members.
• Ability to lead and motivate a diverse team, delegate tasks effectively, and support a collaborative, inclusive workplace.
• Basic numeracy and cash-handling skills, with attention to accuracy in transactions and record keeping.
• Understanding of, or willingness to learn, food safety, cleanliness standards, and health and safety procedures.
• Proven reliability, time management, and organizational skills, with the ability to work in a fast-paced environment.
• Flexibility to work various shifts, including days, evenings, weekends, and holidays, as required by restaurant operations.
• High school diploma or equivalent is preferred; training in hospitality or business is an asset but not required.