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Added 15 mins ago
Continuous Improvement Analyst - Management Analyst 3 OR Management Analyst 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Work Shift/Work Hours: Day Shift, 8:00am - 4:30pm
Added 1 hour ago
Corporate Reliability Engineering Co-op Student - Winter 2027 (12-month term)
J.D. Irving, Limited
Toronto, ON
Full-time
Signing incentives for full-time roles for graduating students who have completed a work term within J.D. Irving (if applicable)
Added 2 hours ago
Service Desk Student
Hatch
Mississauga, ON
…infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and…
Added 7 hours ago
2027 January Integrated Mining Planning Co-op
Teck Resources Limited
Kamloops, BC
$4,833 to $5,592 CAD / month
Full-time
For this exciting position, we are specifically targeting students who are specializing in a Mining/Mineral Resource Engineering degree. You will need to be available to work on-site for…
Added 9 hours ago
Course Lecturer - McGill Writing Centre - Graphos WCOM 672 Course - Fall 2026
McGill University
Montreal, QC · Redpath Library
Part-time
…credit) - Selected Topics in Communication 2 during the Fall 2026…
Added 12 hours ago
Geomatics Internship - May 2027
McElhanney
Fort St. John, BC
Volunteer
Based in Western Canada for over 110 years, McElhanney offers innovative and practical engineering, surveying, mapping, planning, landscape architecture, and environmental services. As a…
Added 12 hours ago
Geomatics Internship - May 2027
McElhanney
Kamloops, BC
Volunteer
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Added 12 hours ago
Civil Engineering Internship - May 2027
McElhanney
Calgary, AB
Volunteer
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Added 14 hours ago
Commercial Project Manager - Montreal, Canada (m/f/d)
Nordex Group
Montreal, QC
Work together with the Project Manager to understand cost impacts and to influence Project profitability
Added 14 hours ago
Manager Plant Maintenance
Carleton University
Ottawa, ON
Other
…successful candidate, this assignment will be considered a Term Assignment, and the successful candidate must obtain a leave of absence from their current and substantive position, where…
Added 14 hours ago
Postdoctoral Fellow: Twisted-Coiled Polymer Actuators
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Ottawa, ON
Full-time
This position offers the opportunity to work across academic research, engineering development, and a startup environment. The fellow will conduct experimental research, collaborate with…
Added 15 hours ago
Co-op Winter 2027 - Systems Integration, Verification, and Validation - 8-12 months
General Dynamics Missions System International
Calgary, AB
Internship
…Canadian post-secondary institution and be eligible for a co-op work term during the period specified in the job posting. As part of your application, you must upload proof of enrolment and…
Added 15 hours ago
Co-op Winter 2027 - Software Engineering (TacCIS Solutions) -12 Months
General Dynamics Missions System International
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Internship
…Canadian post-secondary institution and be eligible for a co-op work term during the period specified in the job posting. As part of your application, you must upload proof of enrolment and…
Added 15 hours ago
Co-op Winter 2027 - Mobile Domain System Engineering - 12 - 18 Months
General Dynamics Missions System International
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Internship
…Canadian post-secondary institution and be eligible for a co-op work term during the period specified in the job posting. As part of your application, you must upload proof of enrolment and…
Added 15 hours ago
Co-op Winter 2027 - System of Systems Engineering - 8-16 Months
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We are looking for a Co-Op Student to join the System-of-Systems (SoS) Systems Engineering (SE) Team as a Systems Engineering Analysts. As a member of the SoS SE team, you will work on the…
Added 15 hours ago
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Nova Scotia Power
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Full-time
Are ideally in your second, third, or fourth year of study and eligible to complete a co-op work term.
Added 15 hours ago
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Full-time
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Bachelor of Engineering Student - Third or Fourth year preferred.
Added 16 hours ago
Technical Lead
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Toronto, ON
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Added 16 hours ago
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Added 16 hours ago
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Full-time
Are ideally in your second, third, or fourth year of study and eligible to complete a co-op work term.
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Electrical Engineering Co-op
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Reporting to the Manager of Electrical Engineering, the Electrical Design Co-op will use commercial software such as Altium, Quartus, Labview, MPLAB and Inventor to design, evaluate and…
Added 16 hours ago
A&T Co-op Student
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Added 17 hours ago
Co-op Winter 2027 – System Engineering - TacNet 8-16 Months
General Dynamics Missions System International
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Hatch

Service Desk Student

Mississauga, ON, Canada

Apply by: Oct 10, 2026
Posting language: English
Posted: Sep 29, 2026

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Original job description

Requisition ID: 102156

Job Category: Information Technology

Location: Mississauga, ON, Canada

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 70 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems.

Looking to get the most out of your upcoming internship?

Hatch is seeking a Service Desk Student for an internship. Reporting to our Information Technology group, you will support offices globally working from our Mississauga office location.

What Will an Internship at Hatch Offer You:

You will:

Be given opportunities to contribute to complex projects around the world in meaningful ways.
Work on problems and gain experience relevant to your field of study in an office environment.
Collaborate with diverse teams locally and globally.
Work in an exciting environment where you can apply your academic learning on a daily basis.
Benefit from formal and informal mentorship from some of the leading minds and authorities in the industry.
Participate in local Lunch and Learns, Hatch Charity Events, the triannual Student Showcase, and more to develop your skills.
Join in charitable, social, and sports activities with other Hatch employees.

We’re entrepreneurs with a technical soul. Our flat organizational structure creates an atmosphere of openness and participation. We build practical solutions that are safe, innovative, and sustainable. Our ultimate goal is to achieve no harm for our people, our clients, and our communities.

As the successful candidate, you will:

Assist in providing desktop services to end-users in local offices and to remote offices daily, including PCs, telephones, mobile phones, network equipment and other IT services.
Prioritize and manage service support requests in line with expected service levels targets.
Monitor and update the service delivery system for assigned tickets and assigned locations and/or projects.
Must be able to deploy image and software to computers locally and remotely.
Preparing and providing support documentation, including procedural documentation when required, including providing user and group training as required.
Manage the breakdown, relocation and set-up of workstations to accommodate user relocations, site relocation, site remodels and new location installations as assigned by support lead.
Promote and adhere to departmental and organizational information security policies, standards and procedures.
Perform other related duties incidental to the work described.
Strive for excellence in customer service in line with the company values and expectations.
Ability to work overtime or flexible time when required.

You bring to the role:

Enrolled in a college diploma or degree program with relevance in PC technical support, cyber security, network administration, or similar field of study.
Ability to support Dell, HP laptop/desktop computers, peripherals, Ricoh, HP, Canon multi-function printers and other computer hardware.
Knowledge of engineering software such as Autodesk, ESRI and Bentley products, is a clear advantage, but not required.
Familiarity with standard helpdesk software and knowledge of remote user support.
Understanding of Microsoft productivity products, including MS Office, Office 365, Teams, SharePoint, OneDrive.
Application Support for Adobe products, and other current and new applications that exist within the organization.
Understanding of Windows Active Directory User and Computer Administration; Microsoft Exchange and Office 365 Admin.
Exposure to IT Service Management (ITSM) and delivery systems, e.g. Zendesk, ServiceNow, Remedy.
Strong analytical, problem solving and troubleshooting skills.
Ability to function well in a team environment; work independently as needed.
Strong customer focus skills.
Strong oral and writing proficiency in English.

Competencies (knowledge, skill, attributes):

Good understanding of engineering and business fundamentals as they apply to engineering problems and projects.
Ability to learn quickly and to take on new challenges.
Collaborative team player with excellent interpersonal skills.
Excellent organizational skills and attention to detail.
Strong written and verbal communication skills.
Shows critical and creative thinking and problem solving and brings forward solutions for our clients' toughest challenges.
Adapts and embraces change.

Compensation:

Range: $22.00 - $25.00

At Hatch, we are committed to fair and equitable compensation practices. In accordance with legislated pay transparency requirements, the expected salary range for this position is based on current market data and aligned with internal pay structures to ensure consistency and fairness.

Your individual compensation within this range will depend on factors such as skills, experience, qualifications and location. In addition to base pay, our total rewards package may include performance-based incentives, comprehensive benefits, and other programs designed to support your well-being and growth.

Note: Applicants must submit a transcript (official or unofficial) upon application.

Why join us?

Work with great people to make a difference
Collaborate on exciting projects to develop innovative solutions
Top employer

What we offer you?

Flexible work environment
Long term career development
Think globally, work locally

Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.

We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.

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More about this job

Responsibilities

The Service Desk Student will provide desktop and hardware support to local and remote end-users while managing service requests through the ticketing system. They are also responsible for workstation setups, software deployment, and creating support documentation.

Requirements

Candidates must be enrolled in a relevant college diploma or degree program such as PC technical support, cyber security, or network administration. Strong analytical skills, proficiency in Windows environments, and excellent customer service abilities are required.

Skills

Desktop support
PC hardware support
Network administration
Cyber security
Active Directory
Office 365
Troubleshooting
Customer service
Software deployment
ITSM
Zendesk
ServiceNow
Remedy
Analytical skills
Communication skills
Problem solving

Benefits

Mentorship
Lunch and Learns
Charity events
Social activities
Sports activities
Career development

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Information Technology
Desktop Services
PC Support
Cyber Security
Network Administration
Active Directory
Office 365
ITSM
Zendesk
ServiceNow
Remedy
Autodesk
ESRI
Bentley
Hardware Support
Software Deployment
Troubleshooting
Customer Focus
Engineering Fundamentals

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