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Added 11 mins ago
Coordonnateur déploiement SAP
CGI
Montreal, QC
Full-time
We are currently seeking a Deployment / Cutover Coordinator to support the preparation and execution of SAP deployments.
Added 11 mins ago
IT Technician (Underground)
Agnico Eagle Mines Limited
Cochrane, ON
Full-time
…Information Technology Department and will provide IT technical support with a specific focus on the Detour Lake underground operation. You will work closely with the IT team, Mine Systems…
Added 11 mins ago
Radio-Canada Brand Ambassador in Saguenay-Lac-Saint-Jean Region (On Call) (French Services)
Radio-Canada
Saguenay, QC
Part-time
We are currently seeking brand ambassadors for the Marketing & Communications team in Quebec’s Saguenay-Lac-Saint-Jean region to execute activations during French-speaking community events.
Added 11 mins ago
Account Manager
Accuenergy Inc.
Toronto, ON · Greater Toronto Area, Canada
Full-time
…Specialist on deep technical pre-sales; clean handoff to Technical Support on post-sale technical issues. Owns the relationship; partners with these functions on…
Added 11 mins ago
Change Manager / Gestionnaire du changement
Maples Group
Montreal, QC
Full-time
Design and implement integrated change plans, including communications, training, change networks, readiness assessments resistance management, and reinforcement activities, to enable…
Added 11 mins ago
Senior Cybersecurity Specialist / Focused Education Resources
Chemistry Consulting Group
Vancouver, BC
Full-time
…cybersecurity related governance, risk management, and audit services support to school districts as…
Added 12 mins ago
Senior Mine Engineer
Hudbay Minerals
Princeton, BC
…transition between technical roles, operations, or corporate support. By joining our global team, you aren't just securing a position, you are joining a multicultural community that…
Added 12 mins ago
Mine Engineer
Hudbay Minerals
Princeton, BC
…transition between technical roles, operations, or corporate support. By joining our global team, you aren't just securing a position, you are joining a multicultural community that…
Added 12 mins ago
Chef des opérations HUB
Advance Auto Parts
Laval, QC
Full-time
Added 12 mins ago
Service Advisor
Multimatic
Newmarket, ON · Multimatic Niche Vehicles North America
Full-time
…Advisor and “Fly in Doctor” with an expertise in Field Service Support, automotive repair and…
Added 12 mins ago
Specialist, Business Strategy, Executive SupportCP2
Bell
Mississauga, ON
The team is seeking a highly organized and proactive professional to join as a Specialist, Business Strategy Executive Support. This individual thrives in a fast-paced environment and…
Added 27 mins ago
Wireless Manager - 1001 Bowmanville
OSL Retail Services Inc
Bowmanville, ON
Other
…opportunity to recognize and celebrate each other's milestones. We support those around us, and we’re always pushing each other to reach new heights. If you're interested in joining an…
Added 27 mins ago
Spécialiste des Ventes
Rogers Communications
Montreal, QC · Saint-Laurent, QC
Experience developing strong connections with customers and team members through clear, effective communication that drive positive outcomes and support team and business goals.
Added 27 mins ago
Administrateur principal de systèmes, Windows et Linux/Senior Systems Administrator (Windows and Linux)
MDA
Saint-Bruno-de-Montarville, QC
Full-time
Added 27 mins ago
Business Systems ERP Analyst - Finance /L’analyste principal systèmes financiers (ERP)
MDA
Brampton, ON · Sainte-Anne-de-Bellevue, QC
Full-time
…and more than 450 missions, MDA Space is a global leader in communications satellites, Earth and space observation, and space exploration and infrastructure. The MDA Space team of more than…
Added 27 mins ago
Registered Pharmacy Technician - Edmonton, AB / Technicien(ne) en pharmacie, titulaire d’un permis - Edmonton, Alb.
BioScript Solutions
AB · Edmonton, AB
Full-time
Reviews new protocols/procedures/information and Communications regularly to ensure pharmacy practice is up to date.
Added 27 mins ago
Recoveries Officer
Royal Bank of Canada
Mississauga, ON
Full-time
Foster collaboration within your team and convergence across partners to support RBC’s One Client, One Bank vision
Added 27 mins ago
Member Services Rep - Overnight- Full time
Crunch Fitness Canada
Brampton, ON
$18.6 CAD / hour
Full-time
…as resume screening, application organization, and candidate communications. These tools are used to support efficiency and consistency in the hiring process. All hiring decisions are…
Added 27 mins ago
Lead Security Analyst
Open Text Corporation
Richmond Hill, ON
Security Operations is the team that handles day to day protection of our environment and the tools that support them. This team takes care of identifying security weaknesses and…
Added 27 mins ago
Project Manager, Transportation Infrastructure
Chandos
Calgary, AB
Full-time
Support change management, claims, and client communications
Added 42 mins ago
Sales representative
TA Networks Inc.
Mississauga, ON
Full-time
To ensure we continue to be recognized as one of Canada’s leading Unified Communications integrators, we’re committed to finding and developing the next generation of leaders. This means…
Added 42 mins ago
Coordinator, Marketing & Communications
Windsor Regional Hospital
Windsor, ON
Full-time
The Marketing and Communications Coordinator supports the Manager, Marketing and Communications and the broader Foundation team to advance fundraising goals, enhance brand visibility and…
Added 42 mins ago
Coordinator, Marketing & Communications
Windsor Regional Hospital
Windsor, ON
Full-time
The Marketing and Communications Coordinator supports the Manager, Marketing and Communications and the broader Foundation team to advance fundraising goals, enhance brand visibility and…
Added 42 mins ago
Laboratory Administrator
Raise
Lloydminster, SK
Full-time
…Laboratory Administrator provides administrative and coordination support to the Lloydminster Refinery Laboratory. This role is responsible for supporting daily laboratory operations…
Added 42 mins ago
Maintenance Technician FSM
The Inland Group of Companies
Calgary, AB
Full-time
Advance suggestions and communications with other recycling operations, engineering, technical support staff and management that promote improvement and advances in efficiencies of…

Hatch

Service Desk Student

Mississauga, ON, Canada

Apply by: Oct 10, 2026
Posting language: English
Posted: Sep 29, 2026

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Original job description

Requisition ID: 102156

Job Category: Information Technology

Location: Mississauga, ON, Canada

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 70 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems.

Looking to get the most out of your upcoming internship?

Hatch is seeking a Service Desk Student for an internship. Reporting to our Information Technology group, you will support offices globally working from our Mississauga office location.

What Will an Internship at Hatch Offer You:

You will:

Be given opportunities to contribute to complex projects around the world in meaningful ways.
Work on problems and gain experience relevant to your field of study in an office environment.
Collaborate with diverse teams locally and globally.
Work in an exciting environment where you can apply your academic learning on a daily basis.
Benefit from formal and informal mentorship from some of the leading minds and authorities in the industry.
Participate in local Lunch and Learns, Hatch Charity Events, the triannual Student Showcase, and more to develop your skills.
Join in charitable, social, and sports activities with other Hatch employees.

We’re entrepreneurs with a technical soul. Our flat organizational structure creates an atmosphere of openness and participation. We build practical solutions that are safe, innovative, and sustainable. Our ultimate goal is to achieve no harm for our people, our clients, and our communities.

As the successful candidate, you will:

Assist in providing desktop services to end-users in local offices and to remote offices daily, including PCs, telephones, mobile phones, network equipment and other IT services.
Prioritize and manage service support requests in line with expected service levels targets.
Monitor and update the service delivery system for assigned tickets and assigned locations and/or projects.
Must be able to deploy image and software to computers locally and remotely.
Preparing and providing support documentation, including procedural documentation when required, including providing user and group training as required.
Manage the breakdown, relocation and set-up of workstations to accommodate user relocations, site relocation, site remodels and new location installations as assigned by support lead.
Promote and adhere to departmental and organizational information security policies, standards and procedures.
Perform other related duties incidental to the work described.
Strive for excellence in customer service in line with the company values and expectations.
Ability to work overtime or flexible time when required.

You bring to the role:

Enrolled in a college diploma or degree program with relevance in PC technical support, cyber security, network administration, or similar field of study.
Ability to support Dell, HP laptop/desktop computers, peripherals, Ricoh, HP, Canon multi-function printers and other computer hardware.
Knowledge of engineering software such as Autodesk, ESRI and Bentley products, is a clear advantage, but not required.
Familiarity with standard helpdesk software and knowledge of remote user support.
Understanding of Microsoft productivity products, including MS Office, Office 365, Teams, SharePoint, OneDrive.
Application Support for Adobe products, and other current and new applications that exist within the organization.
Understanding of Windows Active Directory User and Computer Administration; Microsoft Exchange and Office 365 Admin.
Exposure to IT Service Management (ITSM) and delivery systems, e.g. Zendesk, ServiceNow, Remedy.
Strong analytical, problem solving and troubleshooting skills.
Ability to function well in a team environment; work independently as needed.
Strong customer focus skills.
Strong oral and writing proficiency in English.

Competencies (knowledge, skill, attributes):

Good understanding of engineering and business fundamentals as they apply to engineering problems and projects.
Ability to learn quickly and to take on new challenges.
Collaborative team player with excellent interpersonal skills.
Excellent organizational skills and attention to detail.
Strong written and verbal communication skills.
Shows critical and creative thinking and problem solving and brings forward solutions for our clients' toughest challenges.
Adapts and embraces change.

Compensation:

Range: $22.00 - $25.00

At Hatch, we are committed to fair and equitable compensation practices. In accordance with legislated pay transparency requirements, the expected salary range for this position is based on current market data and aligned with internal pay structures to ensure consistency and fairness.

Your individual compensation within this range will depend on factors such as skills, experience, qualifications and location. In addition to base pay, our total rewards package may include performance-based incentives, comprehensive benefits, and other programs designed to support your well-being and growth.

Note: Applicants must submit a transcript (official or unofficial) upon application.

Why join us?

Work with great people to make a difference
Collaborate on exciting projects to develop innovative solutions
Top employer

What we offer you?

Flexible work environment
Long term career development
Think globally, work locally

Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.

We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.

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More about this job

Responsibilities

The Service Desk Student will provide desktop and hardware support to local and remote end-users while managing service requests through the ticketing system. They are also responsible for workstation setups, software deployment, and creating support documentation.

Requirements

Candidates must be enrolled in a relevant college diploma or degree program such as PC technical support, cyber security, or network administration. Strong analytical skills, proficiency in Windows environments, and excellent customer service abilities are required.

Skills

Desktop support
PC hardware support
Network administration
Cyber security
Active Directory
Office 365
Troubleshooting
Customer service
Software deployment
ITSM
Zendesk
ServiceNow
Remedy
Analytical skills
Communication skills
Problem solving

Benefits

Mentorship
Lunch and Learns
Charity events
Social activities
Sports activities
Career development

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Information Technology
Desktop Services
PC Support
Cyber Security
Network Administration
Active Directory
Office 365
ITSM
Zendesk
ServiceNow
Remedy
Autodesk
ESRI
Bentley
Hardware Support
Software Deployment
Troubleshooting
Customer Focus
Engineering Fundamentals

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