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Added 1 min ago
Senior Engineer, Mobility Strategies
City of Edmonton
AB
…your job as a Senior Engineer in Urban Planning and Economy to lead studies and develop mobility plans to support the development and implementation of The City Plan, Edmonton’s combined…
Added 1 min ago
GCP Cloud Engineer
TELUS Digital
Remote, Canada
$90,000 to $95,000 CAD / year
Full-time · Remote
We are seeking a highly skilled and motivated GCP Cloud Systems Engineer to lead the design, deployment, and operational excellence of our Google Cloud Platform (GCP) environment. A key…
Added 1 min ago
Project Manager
Colliers Project Leaders
Toronto, ON
$72,158 to $103,993 CAD / year
Full-time
Maintain contact with existing and prospective clients and respond to business development and sales opportunities with support from the Business Development Team, Team Lead or Principal
Added 1 min ago
Senior Manager Process Re-Engineering
Royal Bank of Canada
Toronto, ON
Full-time
Lead the identification and prioritization of re-engineering, automation, and AI transformation opportunities aligned to TEO/OPE strategic priorities and business outcomes and validate…
Added 1 min ago
Software Development Manager, Amazon Private Brands, Amazon Private Brands
Amazon
Vancouver, BC
We are seeking a talented and hands-on Software Development Manager to lead a high-performing engineering team building AI-powered functional modules within PBC. In this role, you will own…
Added 13 mins ago
Technical Delivery Lead
Canada Life
Toronto, ON
Full-time
The Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle. Success is…
Added 13 mins ago
Director, Lifecycle Marketing
Arcady Media
Toronto, ON
Full-time
Visibility in the ecosystem. We have a Strategic Partnerships lead expanding our position inside Klaviyo and a Paid Acquisition lead filling our marketing funnel. What's missing is a senior…
Added 13 mins ago
Head of Product & Delivery
Imagine Everything
Canada
Full-time
Imagine Everything builds software with K-12 school districts across North America.
Added 13 mins ago
Implementation Manager
Tekgence Inc
Toronto, ON
Contract
Senior Release Manager is responsible for planning, coordinating, and managing the release of software applications across various environments. They ensure releases are delivered on time,…
Added 15 mins ago
Tech Delivery Lead
Insight Global
Waterloo, ON
$59 to $64 CAD / hour
Contract
Insight Global is seeking a highly skilled Tech Delivery Lead / Project Manager to support a large-scale technology modernization initiative. This individual will play a critical role in…
Added 15 mins ago
Technical Program manager with Scrum master - Mississauga, Canada (Hybrid)
Altimetrik
Mississauga, ON
Full-time
Experience managing software development and technology programs.
Added 15 mins ago
Sr. Accounting Manager
Ottit Inc.
London, ON
Full-time
…increasing leadership responsibility within the firm. You will lead client conversations, oversee deliverables, mentor team members, and contribute to the operational development of a…
Added 15 mins ago
Technical Delivery Lead
Canada Life
Winnipeg, MB
Full-time
The Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle. Success is…
Added 15 mins ago
Software Engineer
Mycionics Inc.
Kitchener, ON
Full-time
We are seeking a highly collaborative C++ Software Engineer to build the high-level software architecture that glues our robotic systems together. While our firmware team handles the…
Added 15 mins ago
Manager, Client Success & Merchandising Operations
Analyticsmart
Toronto, ON
Full-time
This role requires someone who can lead a customer discussion, observe a reset in-store, identify operational challenges and work with designers and developers to deliver solutions.
Added 15 mins ago
Sr. Accounting Manager
Ottit Inc.
Calgary, AB
Full-time
…increasing leadership responsibility within the firm. You will lead client conversations, oversee deliverables, mentor team members, and contribute to the operational development of a…
Added 15 mins ago
Data Scientist
Lantern
AB · Edmonton, AB
Full-time
Lead discovery sessions to define analytical problems, success metrics, data requirements, experimentation plans, and production roadmaps.
Added 15 mins ago
Senior Technical Lead
Canada Life
Regina, SK
Full-time
The Senior Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle.…
Added 15 mins ago
Piping Supervisor
Kent
Calgary, AB
Full-time
Kent is looking for a Piping Supervisor to lead the Piping Design team in Calgary, Alberta. The successful candidate will provide day-to-day people leadership and technical oversight while…
Added 15 mins ago
Embedded Firmware Engineer
Mycionics Inc.
Kitchener, ON
Full-time
…between our physical electrical designs and our high-level software architecture. We are looking for an engineer who excels in driver development, is highly proficient with RTOS…
Added 15 mins ago
Senior Technical Lead
Canada Life
Toronto, ON
Full-time
The Senior Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle.…
Added 15 mins ago
Senior Technical Lead
Canada Life
Winnipeg, MB
Full-time
The Senior Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle.…
Added 15 mins ago
Senior Technical Lead
Canada Life
London, ON
Full-time
The Senior Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle.…
Added 15 mins ago
Technical Delivery Lead
Canada Life
London, ON
Full-time
The Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle. Success is…
Added 15 mins ago
Director, Product Management: AI
Plusgrade
Montreal, QC
Full-time
AI is changing how travelers discover and buy travel. Based in Montreal, you will lead the Solutions business unit's AI product portfolio, from strategy through to products that ship and…

Hatch

Service Desk Student

Mississauga, ON, Canada

Apply by: Oct 10, 2026
Posting language: English
Posted: Sep 29, 2026

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Original job description

Requisition ID: 102156

Job Category: Information Technology

Location: Mississauga, ON, Canada

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 70 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems.

Looking to get the most out of your upcoming internship?

Hatch is seeking a Service Desk Student for an internship. Reporting to our Information Technology group, you will support offices globally working from our Mississauga office location.

What Will an Internship at Hatch Offer You:

You will:

Be given opportunities to contribute to complex projects around the world in meaningful ways.
Work on problems and gain experience relevant to your field of study in an office environment.
Collaborate with diverse teams locally and globally.
Work in an exciting environment where you can apply your academic learning on a daily basis.
Benefit from formal and informal mentorship from some of the leading minds and authorities in the industry.
Participate in local Lunch and Learns, Hatch Charity Events, the triannual Student Showcase, and more to develop your skills.
Join in charitable, social, and sports activities with other Hatch employees.

We’re entrepreneurs with a technical soul. Our flat organizational structure creates an atmosphere of openness and participation. We build practical solutions that are safe, innovative, and sustainable. Our ultimate goal is to achieve no harm for our people, our clients, and our communities.

As the successful candidate, you will:

Assist in providing desktop services to end-users in local offices and to remote offices daily, including PCs, telephones, mobile phones, network equipment and other IT services.
Prioritize and manage service support requests in line with expected service levels targets.
Monitor and update the service delivery system for assigned tickets and assigned locations and/or projects.
Must be able to deploy image and software to computers locally and remotely.
Preparing and providing support documentation, including procedural documentation when required, including providing user and group training as required.
Manage the breakdown, relocation and set-up of workstations to accommodate user relocations, site relocation, site remodels and new location installations as assigned by support lead.
Promote and adhere to departmental and organizational information security policies, standards and procedures.
Perform other related duties incidental to the work described.
Strive for excellence in customer service in line with the company values and expectations.
Ability to work overtime or flexible time when required.

You bring to the role:

Enrolled in a college diploma or degree program with relevance in PC technical support, cyber security, network administration, or similar field of study.
Ability to support Dell, HP laptop/desktop computers, peripherals, Ricoh, HP, Canon multi-function printers and other computer hardware.
Knowledge of engineering software such as Autodesk, ESRI and Bentley products, is a clear advantage, but not required.
Familiarity with standard helpdesk software and knowledge of remote user support.
Understanding of Microsoft productivity products, including MS Office, Office 365, Teams, SharePoint, OneDrive.
Application Support for Adobe products, and other current and new applications that exist within the organization.
Understanding of Windows Active Directory User and Computer Administration; Microsoft Exchange and Office 365 Admin.
Exposure to IT Service Management (ITSM) and delivery systems, e.g. Zendesk, ServiceNow, Remedy.
Strong analytical, problem solving and troubleshooting skills.
Ability to function well in a team environment; work independently as needed.
Strong customer focus skills.
Strong oral and writing proficiency in English.

Competencies (knowledge, skill, attributes):

Good understanding of engineering and business fundamentals as they apply to engineering problems and projects.
Ability to learn quickly and to take on new challenges.
Collaborative team player with excellent interpersonal skills.
Excellent organizational skills and attention to detail.
Strong written and verbal communication skills.
Shows critical and creative thinking and problem solving and brings forward solutions for our clients' toughest challenges.
Adapts and embraces change.

Compensation:

Range: $22.00 - $25.00

At Hatch, we are committed to fair and equitable compensation practices. In accordance with legislated pay transparency requirements, the expected salary range for this position is based on current market data and aligned with internal pay structures to ensure consistency and fairness.

Your individual compensation within this range will depend on factors such as skills, experience, qualifications and location. In addition to base pay, our total rewards package may include performance-based incentives, comprehensive benefits, and other programs designed to support your well-being and growth.

Note: Applicants must submit a transcript (official or unofficial) upon application.

Why join us?

Work with great people to make a difference
Collaborate on exciting projects to develop innovative solutions
Top employer

What we offer you?

Flexible work environment
Long term career development
Think globally, work locally

Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.

We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.

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More about this job

Responsibilities

The Service Desk Student will provide desktop and hardware support to local and remote end-users while managing service requests through the ticketing system. They are also responsible for workstation setups, software deployment, and creating support documentation.

Requirements

Candidates must be enrolled in a relevant college diploma or degree program such as PC technical support, cyber security, or network administration. Strong analytical skills, proficiency in Windows environments, and excellent customer service abilities are required.

Skills

Desktop support
PC hardware support
Network administration
Cyber security
Active Directory
Office 365
Troubleshooting
Customer service
Software deployment
ITSM
Zendesk
ServiceNow
Remedy
Analytical skills
Communication skills
Problem solving

Benefits

Mentorship
Lunch and Learns
Charity events
Social activities
Sports activities
Career development

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Information Technology
Desktop Services
PC Support
Cyber Security
Network Administration
Active Directory
Office 365
ITSM
Zendesk
ServiceNow
Remedy
Autodesk
ESRI
Bentley
Hardware Support
Software Deployment
Troubleshooting
Customer Focus
Engineering Fundamentals

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