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Added 1 hour ago
IT End User Support Manager
KPMG
ON · Toronto, Ontario
Full-time
We have an exciting opportunity for an IT End User Support (EUS) Manager to join KPMG’s ITS team in Toronto. The role is primarily onsite and is located at our Vaughan (Toronto North)…
Added 1 hour ago
VP, IT Operations
Pet Valu
Markham, ON
Full-time
…as POS software, while IT Operations owns the reliability, support and hardware lifecycle required to run those platforms…
Added 2 hours ago
Director of Operations
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AB · Edmonton, AB
Full-time
…implementation, and continuous improvement of operational strategies that support the association's mission, strategic priorities, and financial…
Added 2 hours ago
Sr. Full Stack Developer, TD Securities
TD
Toronto, ON
Full-time
Our mission in the Equity Derivatives Technology team is to provide best in class solutions and support to the front office and many downstream partners. We use a mixture of proprietary and…
Added 2 hours ago
Co-op Winter 2027 – System Engineering - TacNet 8-16 Months
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Internship
Our TacNET team working to support the Land Command Support System (LCSS). The Land Command Support System (LCSS) is the system of systems that primarily supports the Canadian Army in…
Added 3 hours ago
IT Infrastructure Manager
Niagara Casinos
Niagara Falls, ON · Fallsview Casino
Full-time
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Added 5 hours ago
Deskside Support Technician
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Reporting to the Service Desk Manager and working closely with the Provisioning Team Lead, the Deskside Support Technician is responsible for providing technical support to end-users,…
Added 6 hours ago
Sustainable Transportation Engineering Coordinator
The University of British Columbia
Vancouver, BC
$6,631.67 to $9,533.25 CAD / month
Full-time
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Added 6 hours ago
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Full-time
Support quality assurance testing, including the development and execution of test plans.
Added 6 hours ago
GIS Developer
Pelmorex
Oakville, ON
Full-time
Support quality assurance testing, including the development and execution of test plans.
Added 7 hours ago
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While this role is primarily desktop-based, travel to support our international customers in shore-side/ship-board visits may be necessary at times.
Added 7 hours ago
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Full-time
Lead portfolio reviews, executive dashboards, and decision forums to raise critical risks, secure leadership support, and drive timely resolution.
Added 8 hours ago
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ON
…supportable solutions, maintain reliable day-to-day services and lead technology change from discovery through implementation and ongoing…
Added 8 hours ago
Systems Administrator
Postmedia Network Inc.
ON
…supportable solutions, maintain reliable day-to-day services and lead technology change from discovery through implementation and ongoing…
Added 8 hours ago
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⁠⁠⁠⁠⁠⁠The Systems Specialist is a collaborative and key member of the team who will deliver expert-level support for desktops, laptops, mobile devices, and virtual desktop environments. We…
Added 8 hours ago
Sustainable Transportation Engineering Coordinator
University of British Columbia
Vancouver, BC · UBCV | CIRS (Centre for Interactive Research on Sustainability) (CIRS)
$6,631.67 to $9,533.25 CAD / month
Full-time
…Planning and Sustainable Transportation Planner and Program Lead within the Community Development & Transportation unit of UBC's Campus and Community Planning (C+CP) department. They will…
Added 8 hours ago
Sr. Back-End Java Developer, TD Securities
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Take the lead role in the delivery of training and mentors less-experienced instructors
Added 9 hours ago
Lead Analyst, M365 Platform
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Added 9 hours ago
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Added 10 hours ago
Service Desk Technician
Hatch
Mississauga, ON
Manage the breakdown, relocation and set-up of workstations to accommodate user relocations, site relocation, site remodels and new location installations as assigned by support lead;
Added 11 hours ago
Retail Experience Lead
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The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
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Retail Experience Lead
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The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 11 hours ago
Manager, Creative Services
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Toronto, ON
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The Manager, Creative Practice (Level 10) will support Tier 1 campaign creative development and production, as well as lead Tier 2 and 3 creative development and production with external…
Added 1 day ago
Director, Sales & Marketing
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Vancouver, BC
$160,000 to $200,000 CAD / year
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…environments, or through shared cloud solutions, with access across desktop, mobile, and the Maximizer…

Hatch

Service Desk Technician

Mississauga, ON, Canada

Pay: Hourly rate range: $25 - 31.25 per hour
Posting language: English
Posted: Sep 28, 2026

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Original job description

Requisition ID: 102044

Job Category: Information Technology

Location: Mississauga, ON, Canada

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 70 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems.

Hatch is currently seeking a Service Desk Technician based in our Mississauga office, reporting to IT Service Desk Technician you will support offices globally. Please note this is a 12-month contract position.

As the successful candidate, you will:

Assist in providing desktop services to end-users in local offices and to remote offices daily, including PCs, telephones, mobile phones, network equipment and other IT services;
Prioritize and manage service support requests in line with expected service levels targets;
Monitor and update the service delivery system for assigned tickets and assigned locations and/or projects;
Must be able to deploy image and software to computers locally and remotely;
Preparing and providing support documentation, including procedural documentation when required, including providing user and group training as required;
Manage the breakdown, relocation and set-up of workstations to accommodate user relocations, site relocation, site remodels and new location installations as assigned by support lead;
Promote and adhere to departmental and organizational information security policies, standards and procedures;
Perform other related duties incidental to the work described;
Strive for excellence in customer service in line with the company values and expectations;
Ability to work overtime or flexible time when required.
Ability to travel to different offices and sites across the Quebec province and abroad.

You bring to the role:

College diploma or degree with experience in desktop/technical support in a Microsoft Windows network environment.
Strong analytical, problem solving and troubleshooting skills;
Ability to function well in a team environment; work independently as needed;
Strong customer focus skills;
Strong oral and writing proficiency in English;
Minimum three-years relevant experience working in a similar corporate service desk technical support role;
All candidates must have legal authorization to work in Canada without employer sponsorship and ability to travel to the USA if necessary;
A driver’s license with access to a vehicle on a daily basis

Competencies (knowledge, skill, attributes):

Ability to support Dell, HP laptop/desktop computers, peripherals, Ricoh, HP, Canon multi-function printers and other computer hardware.
Knowledge of engineering software such as Autodesk, ESRI and Bentley products, is a clear advantage, but not required;
Familiarity with standard helpdesk software and a good knowledge of remote user support;
Excellent understanding of Microsoft products, including Windows 10/11, Office 365, Teams, SharePoint, OneDrive is required;
Provide application Support for Adobe products, Bluebeam, and other current and in-house applications that exist within the organization;
Good understanding of Windows Active Directory User and Computer Administration; Microsoft Exchange and Office 365 Admin is required;
Exposure to IT Service Management and delivery systems, e.g. Zendesk, ServiceNow, Remedy;
A+, Network +, Microsoft certifications are an asset

Hourly rate range: $25 - 31.25 per hour

At Hatch, we are committed to fair and equitable compensation practices. In accordance with legislated pay transparency requirements, the expected salary range for this position is based on current market data and aligned with internal pay structures to ensure consistency and fairness.

Your individual compensation within this range will depend on factors such as skills, experience, qualifications and location. In addition to base pay, our total rewards package may include performance-based incentives, comprehensive benefits, and other programs designed to support your well-being and growth.

Why join us?

Work with great people to make a difference
Collaborate on exciting projects to develop innovative solutions
Top employer

What we offer you?

Flexible work environment
Long term career development
Think globally, work locally

Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.

We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.

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More about this job

Responsibilities

Provide desktop and service desk support to local and remote users, including troubleshooting computers, phones, network equipment, printers, and applications. Manage support tickets, deploy software and computer images, assist with workstation moves and installations, and follow information security and customer service standards.

Requirements

Requires a college diploma or degree, at least three years of relevant corporate service desk or desktop support experience, and strong English communication, troubleshooting, and customer service skills. Candidates need experience with Microsoft Windows, Microsoft 365, Active Directory, Exchange, hardware and application support, legal authorization to work in Canada without sponsorship, a driver's license and daily vehicle access, and the ability to travel.

Skills

Desktop Support
Technical Troubleshooting
Customer Service
Microsoft Windows
Microsoft 365
Active Directory Administration
Exchange Administration
Remote User Support
Hardware Support
Software Deployment
IT Service Management
Ticket Management
Information Security
Analytical Problem Solving
Technical Documentation
Teamwork

Benefits

Comprehensive Benefits
Performance-Based Incentives
Flexible Work Environment
Career Development

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Service Desk
Microsoft Windows 10/11
Microsoft 365
Office 365
Microsoft Teams
SharePoint
OneDrive
Active Directory
Microsoft Exchange
Dell
HP
Ricoh
Canon
Adobe
Bluebeam
Autodesk
ESRI
Bentley
Zendesk
ServiceNow
Remedy
IT Service Management
Remote User Support
Software Deployment
Computer Imaging
Network Equipment
Information Security
CompTIA A+
Network+

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