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Added 5 mins ago
Director of Service (Contact Centre)
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Toronto, ON
Partner with Billing, Operations, IT, Finance, Legal and P&O to resolve systemic service issues, improve processes and reduce customer friction.
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Haventree Bank

Manager, Fraud Risk

Toronto, ON, M5X 1E5, Canada

Full-time

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Job details

Job type: Full-time
Experience: The position requires 5+ years of experience in fraud operations, financial crime, or risk management within the financial services industry
Posting language: English
Posted: Oct 5, 2026

Original job description

About Haventree Bank

Haventree Bank is a Schedule I Canadian bank dedicated to advancing financial security and upward mobility for Canadians underserved by traditional financial services. Through our broker-distributed alternative mortgage and GIC solutions, as well as our growing digital banking platform, we provide straightforward products that support long-term financial well-being and meaningful growth.

As a CDIC-insured, federally regulated bank, we offer the trust and stability of a traditional financial institution while embracing the innovation and customer-first mindset of a modern digital bank.

If you're looking for a place where your work has a direct impact, your ideas are valued, and innovation is encouraged, Haventree Bank is the place for you.

Position Summary:

Reporting to the Director of Fraud Management, the Manager, Fraud Risk will play a key role in building and shaping daily operations while developing fraud risk strategies for a range of new products. This role is responsible for using data analytics to identify fraud trends, designing scalable controls, and collaborating across teams to balance effective fraud prevention with a strong customer experience. The position requires a data-driven, solution-oriented mindset and the ability to thrive in a dynamic environment. The ideal candidate is inquisitive, proactive, and motivated to build fraud prevention capabilities from the ground up.

Major Duties & Responsibilities:

Assist in designing and implementing fraud prevention frameworks, policies and controls tailored to a suite of new products of the digital bank
Support the design, enhancement, and ongoing maintenance of fraud detection tools, reporting frameworks, and real-time monitoring capabilities to identify suspicious activity
Analyze large datasets to detect early fraud trends, identify anomalies, and recommend countermeasures
Use SQL, Python, and visualization tools (e.g., Tableau) to build dashboards that track key fraud metrics and emerging trends
Support the testing and refinement of machine learning-driven fraud models
Develop and deliver fraud trend reports to leadership, highlighting high-risk areas, fraud attack vectors and recommendations
Implement A/B testing for fraud strategies to measure their impact on fraud reduction and false positives
Collaborate with product managers and engineers to strengthen fraud prevention tools and integrate risk signals across the customer journey
Partner with Operations to build fraud-related processes and establish policies
Support fraud risk assessments, forecasting fraud losses, and preparing materials for key stakeholders
Identify and implement automation opportunities to improve fraud detection efficiency and reduce manual review workload
Oversee end-to-end card lifecycle processes, including card issuance, usage monitoring, and ensuring a seamless and secure customer experience
Establish, manage and optimize chargeback processes by identifying trends, improving dispute handling, and enhancing overall customer and operational outcomes
Work with vendors and internal teams to optimize usage of tools and technology
Act as a key point of contact for internal teams, addressing inquiries related to fraud losses, trends, and insights.
Serve as a mentor and coach to team members by providing timely, continuous feedback to support the achievement of both development and operational objectives

Qualifications & Experience:

Degrees, Diplomas & Certifications:

A university degree in a related field, such as Business, Engineering, Data Science, or equivalent

Years and Range of Experience Required to Perform the Job:

The position requires 5+ years of experience in fraud operations, financial crime, or risk management within the financial services industry
Demonstrate a strong understanding of fraud vectors, tactics, and emerging trends across a broad range of financial products and services.
Proven experience working with card programs and payment ecosystems, with a strong understanding of fraud risks and controls
Experience working fraud detection tools, SQL, Python, Tableau for visualizations and analytics
Familiarity with fraud risk management – ideally at a startup or high growth-environment
Strong communication skills, with the ability to translate data insights into actionable business recommendations
Demonstrate a self-driven, energetic, and results-oriented approach, with a strong commitment to delivering value to the organization
Experience with KYC processes and AML/ATF requirements would be an asset.
The position requires strong written and verbal communication skills and exceptional organization and time management skills.

While we thank everyone for their interest in Haventree Bank, please note that only candidates selected for an interview will be contacted. Haventree Bank is committed to providing accommodation when needed. If you require an accommodation, we will work with you to meet your needs.

As a job candidate, our recruitment process includes collecting personal information. Please click the link here to review our Privacy Policy. Privacy Statement | Haventree Bank
Stay in touch with us, if this position is not the right one for you – please click on this link for other roles at Careers | Haventree Bank or follow us on LinkedIn at www.linkedin.com/company/haventree-bank/
Haventree Bank embraces equal opportunity, diversity, and inclusion. Please let us know if you require any accommodations during the recruitment and selection process by contacting accessibility@haventreebank.com

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More about this job

Responsibilities

The Manager, Fraud Risk will design and implement fraud prevention frameworks and controls while utilizing data analytics to identify emerging fraud trends. They will collaborate across teams to optimize fraud detection tools and processes to ensure a secure and seamless customer experience.

Requirements

Candidates must have at least 5 years of experience in fraud operations or risk management within the financial services industry. Proficiency in SQL, Python, and data visualization tools like Tableau is required, along with a university degree in a relevant field.

Skills

Fraud risk management
Data analytics
SQL
Python
Tableau
Fraud detection
Risk assessment
Card lifecycle management
Chargeback processing
Financial crime
Reporting frameworks
Machine learning
Policy development
Stakeholder management
Mentoring
Automation

Visa sponsorship

Not detected in the job text

Keywords

Fraud Risk
Financial Crime
Risk Management
SQL
Python
Tableau
Data Analytics
Fraud Detection
Machine Learning
Card Programs
Payment Ecosystems
KYC
AML
ATF
Chargeback
Fraud Prevention
Digital Banking
Risk Assessment
Automation
Reporting Frameworks
Financial Services
Operations
Strategy Development
A/B Testing
Stakeholder Management

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