Catering Captain, PT, SFU Diamond Alumni Centre

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How you will make an Impact: Our Catering Supervisors are the face of the company for on-site events. This position requires a very special skill set and personality. Managing a catered event requires solution-based thinking, speed and sense of urgency while following timelines, as well as attention to detail for service floor plans and table maps for plated dinners. This is a leadership role that requires managing the on-site staff and keeping everyone on task, while also overseeing the entire scope of service and liaising with our clients.

As a Catering Supervisor you will:

• The Catering Supervisor is responsible for managing staff and following timelines for event setups and service.
• Engaging with clients and Sales Managers and maintaining a rapport while running events.
• Ensure all food is presented, served, and displayed per standards.
• Log and maintain food temperatures
• Loading vans with catering supplies and ensuring all items are accounted for
• Driving to event locations 
• Coordinate catering staff schedules to ensure all functions are delivered, served, and cleared in a timely fashion
• Maintaining a calm demeanor while under pressure.
• Quick, efficient decision making 
• Thoroughly clean location after event is completed and assist with inventory, food storage and other closeout tasks
• Return food and beverages, serving equipment and utensils to catering facility
• Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations

About you:

• Must drive and have a valid BC Driver's Licence.
• You must have a valid Food Handler Certificate or provincial equivalent and Responsible Beverage Service Certificate for the province in which you are applying
• Open availability to work both morning and evening events.
• Min. 4 years of catering or hospitality management, supervisory experience.
• Excellent customer service skills.
• Able to accurately read event orders and organize deliveries for the day
• Adept at conflict resolution.
• Advanced problem solving and delegating skills
• Confident leadership qualities including staff motivation, staff direction
• Ability to follow and maintain written and oral directions for timelines and room setups
• Ability to work independently or as part of a team
• Extremely well organized and efficient; able to multi-task
• Good attention to detail
• Physical ability to carry out the duties of the position

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