Food Service Director

The salary range for this position is $60,000 to $80,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

As the Food Service Director, you are responsible for the overall leadership and day-to-day management of the foodservice operation, ensuring exceptional service delivery, operational excellence, financial performance, and client satisfaction. You will lead and develop team members, oversee unit performance, and ensure compliance with company policies, quality standards, and health and safety requirements.

Now, if you were to come on board as our Food Service Director, we'd ask you to do the following for us:

• Lead the day-to-day operation of the unit by providing direction, assigning responsibilities, and ensuring operational objectives are achieved.
• Oversee foodservice production and service delivery to ensure quality, efficiency, and customer satisfaction.
• Coordinate staffing schedules to ensure adequate coverage and effective service execution.
• Manage operational expenses, labour, and controllable costs to achieve budget and financial targets.
• Monitor unit performance and implement corrective actions to improve operational effectiveness and service delivery.
• Respond to client, customer, and associate concerns in a timely and professional manner.
• Build and maintain strong client relationships while ensuring service commitments and expectations are consistently achieved.
• Ensure compliance with Compass Quality Assurance programs, Health & Safety requirements, food safety standards, and applicable regulations.
• Lead, coach, develop, and performance manage associates to support engagement, productivity, and team success.
• Promote a culture of accountability, customer service excellence, continuous improvement, and operational consistency.

Think you have what it takes to be our Food Service Director? We're committed to hiring the best talent for the role. Here's how we'll know you'll be successful in the role:

• College diploma in Hospitality, Food Service Management, or an equivalent combination of education and experience.
• Minimum 3 years of leadership experience within the foodservice, hospitality, or related industry.
• Demonstrated experience managing, coaching, mentoring, and developing teams.
• Strong customer service, client relationship management, and interpersonal skills.
• Solid financial management, budgeting, and cost control experience.
• Excellent verbal and written communication skills.
• Strong organizational, time management, leadership, and problem-solving abilities.