Bilingual Credit & Collections Analyst

Bilingual Credit & Collections Analyst

Oakville(hybrid – 1-2 days p/week in the office)

$70,000 - $80,000 + Bonus

Your New Company

Our client is a globally recognized leader in technology, innovation, and sustainability, delivering solutions that help transform the way people live and work. With a strong commitment to employee development, diversity, and continuous improvement, the organization offers a collaborative environment where individuals are empowered to grow their careers while contributing to meaningful projects that make a positive impact across industries and communities.

Your New Role

As a Bilingual Credit & Collections Analyst (English/French), you will manage a portfolio of customer accounts while supporting the organization's cash flow and credit risk management objectives. Working within a dynamic shared services environment, you will collaborate with customers and internal stakeholders to resolve payment issues, assess credit risk, and drive collection performance.

Key responsibilities include:

• Managing an assigned portfolio of customer accounts to reduce overdue balances and improve cash flow.
• Contacting customers regarding outstanding invoices, payment commitments, disputes, deductions, and account reconciliations.
• Conducting credit investigations and assessing customer creditworthiness.
• Recommending credit limits, payment terms, and risk mitigation strategies.
• Reviewing and releasing blocked orders while balancing customer needs and credit exposure.
• Partnering with Sales, Customer Service, Operations, Billing, Cash Applications, and Project Management teams to resolve payment issues.
• Preparing aging reports, collection forecasts, portfolio reviews, and management reporting.
• Identifying opportunities for process improvement, automation, and operational efficiency.
• Utilizing SAP, Excel, and other business systems to support portfolio management and analysis.

This is a hybrid position based in Oakville, ON, requiring approximately 1-2 days per week in the office.

What You'll Need to Succeed

To be considered for this role, you will have:

• Fluency in both English and French (written and verbal).
• 5+ years of experience in Credit & Collections, Accounts Receivable, or Credit Risk Management.
• Experience supporting complex customer portfolios within a shared services environment.
• Strong knowledge of commercial collections practices, risk assessment, and customer account management.
• Experience working with ERP systems, preferably SAP.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and stakeholder management abilities.
• A customer-focused approach with the ability to work independently in a fast-paced environment.
• A continuous improvement mindset with an eagerness to learn new technologies and processes.

Preferred qualifications include a University Degree or College Diploma, progress toward a Certified Credit Professional (CCP) designation, and experience supporting process improvement or automation initiatives.

What You'll Get in Return

• Competitive salary of $70,000 - $80,000
• Annual bonus opportunity of 10% - 18%
• 3% RSP matching program
• Comprehensive benefits package
• 3 weeks' vacation
• 4 personal days
• Hybrid and flexible work environment
• Career progression and mentorship opportunities
• Employee discounts and recognition programs
• An inclusive and collaborative workplace culture
• The opportunity to work for an award-winning organization committed to innovation and sustainability

What You Need to Do Now

If you meet all the requirements for this role, please apply quoting reference number: 1124923. Thank you in advance for your interest.

This posting is for an existing vacancy with the organization.

AI may be used in the screening process for this role.