Customer Service Representative

Customer Service Representative

Job Type: Contract (potential to extend or become permanent)

Contract Duration: 4-months

Pay Rate: $22/hour

Location: Mississauga, ON (Full-time onsite)

Your New Company

Our client is a global leader in transportation, logistics, and supply chain solutions, looking for a Customer Service Rep to join their team. You will support import and customs-related processes while serving as a key point of contact for customers, focusing on ensuring customs documentation is accurate, shipments are processed efficiently, and customers receive timely updates regarding their imports.

What You Need to Do

• Support import and customs clearance processes for inbound shipments
• Review and process customs documentation and related paperwork
• Assist customers with shipment inquiries and resolution of service issues
• Ensure shipment information is accurately entered and maintained in company systems
• Collaborate with internal teams to facilitate timely shipment movement and customs clearance
• Maintain a high level of customer service while handling multiple priorities in a fast-paced environment

What You'll Need to Succeed

• Minimum 1 year of customer service, logistics, transportation, supply chain, or related experience
• Basic understanding of import processes and customs clearance procedures
• Familiarity with customs documentation and shipment paperwork
• Strong computer skills, including Microsoft Office applications
• Experience with AS400, CargoWise, or logistics platforms is considered an asset (training provided)
• Post-secondary education in Supply Chain, Logistics, International Business, or a related field is preferred

What You'll Get in Return:

This is an excellent opportunity for an early-career professional looking to further develop their logistics and customs knowledge within a talented team of professionals in a dynamic and supportive environment, with a strong potential to become a permanent employee there.

What You Need to Do Now:

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

This posting is for an existing vacancy with the organization.

AI may be used to screen, assess or select applicants for the position.