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Added 13 days ago
Credit Risk Review Analyst
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
Full-time
…provided by the advisor and/or client required to complete Level 1 or Level 2 annual reviews; ensuring loan reviews are conducted in a timely, efficient and professional…
Added 13 days ago
Senior Analyst, Quality Assurance – Web
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
Full-time
The Senior Analyst, Quality Assurance – Web is responsible for ensuring the quality, stability, and reliability of our corporate customer-facing and internal web applications.
Added 5 months ago
D365 CE & Power Platform Developer
National Research Council Canada
Halifax, NS
This is a specialized Dynamics 365 CE development position for an experienced intermediate-level developer. Applicants should have substantial hands-on experience developing and configuring…
Added 14 days ago
Strategic Financial Analyst
Trulioo
Remote, Canada
$80,000 to $100,000 CAD / year
Full-time · Remote
…customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business…
Added 13 days ago
Data Analyst
Legal Aid BC
Vancouver, BC
$81,542 to $93,249 CAD / year
Temporary
As an IT Data Analyst, your primary function is to play a pivotal role in transforming data into actionable insights through interactive and visual representations. The responsibilities…
Added 13 days ago
Syndication Analyst
EQ Bank
Toronto, ON
Full-time
As part of a growing and dynamic Commercial Syndicated Lending team, the Syndication Analyst will support the team in the management of syndicate partner relationships. Responsibilities…
Added 14 days ago
Systems Analyst
CAA Club Group
Thornhill, ON
We are seeking a highly skilled Systems Analyst to support and enhance our production insurance systems across Property & Casualty (P&C) and Travel Medical Insurance lines of business. This…
Added 14 days ago
Syndication Analyst
EQ Bank | Canada's Challenger Bank
Toronto, ON
Full-time
As part of a growing and dynamic Commercial Syndicated Lending team, the Syndication Analyst will support the team in the management of syndicate partner relationships. Responsibilities…
Added 14 days ago
Senior Policy Analyst
Government of Alberta
Edmonton, AB
…Alberta’s economic growth, competitiveness and diversification, and support implementation of Alberta 2030 Goal 3 and related Government of Alberta…
Added 14 days ago
Analyst, System Quality
Government of Alberta
Edmonton, AB
Job Title: Analyst, Analyst, Program Oversight & System Quality
Added 13 days ago
PASS - Senior Financial Analyst
Waterloo Catholic District School Board
Kitchener, ON
Full-time
…this posting. Aggregate data will be stored anonymously to support improvements to the Board's hiring…
Added 14 days ago
Policy Analyst
Government of Alberta
Edmonton, AB
…the future of Alberta's electricity landscape. As a Policy Analyst in the Priority Initiatives Branch, you will play a key role in advancing policy and regulatory initiatives that support…
Added 13 days ago
Commercial & Development Analyst
Cenovus Energy
Calgary, AB
Full-time
Reporting to the Senior Manager, Commercial & Development, the Commercial & Development Analyst will focus on developing management dashboards, analytical tools, and executive-ready…
Added 14 days ago
Commercial & Development Analyst
Cenovus Energy
Calgary, AB
Full-time
Reporting to the Senior Manager, Commercial & Development, the Commercial & Development Analyst will focus on developing management dashboards, analytical tools, and executive-ready…
Added 13 days ago
Application & Infrastructure Analyst I (OC2)
City of Edmonton
Edmonton, AB
Internship
Provide day-to-day operational support and maintenance of assigned applications and infrastructure.
Added 16 days ago
Analyst
Energy and Environmental Economics
Calgary, AB
Full-time
The Analyst is a vital contributor to our team. Any team member may play a significant role in a project, and recent graduates work alongside senior partners. The position conducts research…
Added 13 days ago
Senior IT Business Analyst
Master
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
Full-time
Reporting to the Portfolio Director, Transformation, you act as the Business Analyst supporting a portfolio of strategic technology initiatives - including ERP lifecycle resilience,…
Added 14 days ago
Analyste IAM / Okta
Astek
Montreal, QC
Full-time
Our client, a leading insurance company, is seeking an IAM / Okta Analyst to design, build, and validate a Proof of Concept (POC) for Okta Authorization. The client currently uses Okta to…
Added 15 days ago
Senior Analyst, Global Trade Management
Ontario Teachers' Pension Plan
Toronto, ON
Full-time
The Senior Analyst, Global Trade Management provides support to Finance Operations teams, including Investments, Performance & Risk Analytics, and Compliance.
Added 15 days ago
Integration Systems Analyst
OntarioMD
Toronto, ON
Full-time
The Integration Systems Analyst (ISA) works within the Application Support Team to maintain, administer, and support OntarioMD products and services. The ISA also assists in supporting the…
Added 15 days ago
Technology Product Management Analyst - Assistant Vice President
Citi
Mississauga, ON
Full-time
Citi is looking for a Technology Risk & Application Governance Analyst to serve as a critical operational partner to Application Managers across a portfolio of enterprise and…
Added 14 days ago
Senior Business Analyst - EN 006
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
…developers, testers, and business stakeholders, the Senior Business Analyst helps deliver high-impact solutions that support EDC’s financing and investment…
Added 14 days ago
Senior Business Analyst - EN 006
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
…developers, testers, and business stakeholders, the Senior Business Analyst helps deliver high-impact solutions that support EDC’s financing and investment…
Added 14 days ago
Senior Business Analyst - EN 006
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
…developers, testers, and business stakeholders, the Senior Business Analyst helps deliver high-impact solutions that support EDC’s financing and investment…
Added 14 days ago
Senior Business Analyst - EN 006
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
…developers, testers, and business stakeholders, the Senior Business Analyst helps deliver high-impact solutions that support EDC’s financing and investment…

Closed listing

Hays

Desktop Support Analyst

Oakville, ON, Canada

Job type: Contract
Closing date: Oct 15, 2026
Experience: 2–3+ years of experience in Desktop Support, Technical Support, or Help Desk roles.
Posting language: English
Posted: Sep 15, 2026

This opening has closed.

The original listing is kept below for reference.

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Added 4 days ago
IT Bilingual Application Support Analyst – Level 2
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Added 7 days ago
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Mitsubishi Heavy Industries, Ltd. · Mississauga, ON, Canada

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Job Title: Desktop Support

Location: Oakville, ON(Hybrid)

Duration: 12 months, (possibility of extension)

Rate: CAD25-CAD30/hr

Job Summary

We are seeking a Desktop Support Analyst to provide technical support for end-user computing environments. The ideal candidate will be responsible for troubleshooting hardware, software, network, and application issues while ensuring excellent customer service and minimal disruption to business operations.

Key Responsibilities

Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, printers, and peripheral equipment.
Install, configure, maintain, and troubleshoot Windows operating systems and desktop applications.
Diagnose and resolve hardware, software, connectivity, and performance issues in a timely manner.
Manage user accounts, permissions, and access requests through Active Directory and Microsoft 365.
Support email configurations, Microsoft Office applications, Teams, Outlook, and collaboration tools.
Configure and deploy new hardware, software, and operating system upgrades.
Maintain and troubleshoot network connectivity, VPN access, and remote desktop solutions.
Record, track, and resolve incidents and service requests using an ITSM/ticketing platform.
Perform workstation imaging, software deployments, and asset inventory management.
Collaborate with infrastructure, security, and application support teams to resolve complex technical issues.
Create and maintain technical documentation, support procedures, and knowledge base articles.
Ensure compliance with IT policies, security standards, and software licensing requirements.

Required Qualifications

2–3+ years of experience in Desktop Support, Technical Support, or Help Desk roles.
Strong experience supporting Windows 10/11 environments.
Experience with Microsoft Office 365, Outlook, Teams, and Active Directory.
Knowledge of desktop hardware, printers, mobile devices, and peripheral support.
Understanding of TCP/IP networking, VPN, Wi-Fi, DNS, DHCP, and remote access technologies.
Experience with ticketing systems such as ServiceNow, Jira, Remedy, or similar tools.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent verbal and written communication skills with a customer-focused approach.

Preferred Qualifications

Experience supporting Microsoft Intune, SCCM, Autopilot, or endpoint management solutions.
Knowledge of Azure Active Directory and Microsoft Entra ID.
IT certifications such as CompTIA A+, Network+, Microsoft, or ITIL.
Experience working in enterprise or corporate IT environments.
Familiarity with cybersecurity best practices and endpoint security tools.

Soft Skills

Strong customer service and interpersonal skills.
Ability to prioritize and manage multiple tasks effectively.
Excellent organizational and time-management skills.
Ability to work independently and collaboratively within a team environment.
Strong attention to detail and commitment to delivering high-quality support.

About employer

More about this job

Responsibilities

Provide Level 1 and Level 2 technical support for end-user computing environments, including hardware, software, and network troubleshooting. Manage user accounts via Active Directory and Microsoft 365 while maintaining technical documentation and asset inventory.

Requirements

Requires 2-3+ years of experience in desktop or help desk support with strong proficiency in Windows environments and Office 365. Candidates should have a solid understanding of networking basics and experience using ITSM ticketing tools.

Skills

Windows 10/11
Microsoft Office 365
Active Directory
Technical Troubleshooting
Hardware Support
Microsoft Teams
Outlook
TCP/IP Networking
VPN
ITSM Ticketing
Workstation Imaging
Microsoft Intune
SCCM
Azure Active Directory
Customer Service
Endpoint Management

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Windows 10
Windows 11
Office 365
Active Directory
Microsoft Teams
Outlook
TCP/IP
VPN
DNS
DHCP
ServiceNow
Jira
Remedy
Microsoft Intune
SCCM
Autopilot
Azure Active Directory
Microsoft Entra ID
CompTIA A+
Network+
ITIL
Endpoint Security
ITSM
Workstation Imaging
Asset Management
Remote Desktop
Technical Support
Help Desk

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