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Added 33 mins ago
AS
Site Reliability Engineer
Apex Systems
Toronto, ON
- $50 to $55 CAD / hour
- Contract
Location: Hybrid (1 day per week onsite on Mondays)
Added 33 mins ago
CE
Controller
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- Full-time
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Added 33 mins ago
BC
Senior Pursuits Administrator – Buildings West
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Calgary, AB · Edmonton, AB · Richmond, BC · Mississauga, ON
- Full-time
Senior Pursuits Administrator – Buildings WestReporting to the Manager, Proposals – Buildings West, Senior Pursuits Administrator – Buildings West provides senior-level administrative and…
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SI
Senior Linux and Cloud Administrator | Global Cloud Ops LLD | Pacemaker Operations | Toronto
SAP IT Business Systeme
Toronto, ON
- $97,800 to $202,400 CAD / year
- Full-time
…the cloud. We are looking for an experienced Linux & Cloud administrator to support our multi-national team in providing L3/L4 expert support for all Linux OS and infra customer issues as…
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HH
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- Full-time
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A
Account Administrator
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Calgary, AB
- $30 to $36 CAD / hour
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Reporting to the Team Lead, Accounts Payable, the Accounts Payable Administrator supports accurate and timely invoice and expense processing in a high-volume AP environment.
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ES
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BS
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Added 1 hour ago
H
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Added 1 hour ago
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A
Accounts Receivable & Collections Administrator
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Added 1 hour ago
R
Account Administrator - Accounts Payable
Raise
Calgary, AB
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Added 1 hour ago
A
Service Coordinator - Crowfoot Hyundai
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Added 3 hours ago
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A
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MD
Legal Operations Director - State Prog Admin Manager Sr
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Senior Power Platform Developer - Information Technology Spec 3
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…development across the agency as set by the Power Platform Administrator, Architecture and Solutions Committee (ASC), and approved by MNIT DOT leadership. The position is responsible for…
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Invoicing Administrator
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Added 3 hours ago
B
Training & Competency Administrator
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- $26 to $39 CAD / hour
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Added 3 hours ago
C
Branch Administrator-Technology
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Vancouver, BC
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Added 4 hours ago
BR
Leasing & Site Administrator
BGO Real Estate
Newmarket, ON
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The Expected Base Pay Range: $52,000 - $58,000 per year. The Base Pay range is for the primary location for which the job is posted. BGO values the contribution of our employees and our…
Added 4 hours ago
W
Customer Contact Representatives
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AB · Edmonton - Jarvis
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Hays

IT Support / Systems Administrator

Ottawa, ON, Canada

Salary: $75,000 - $90,000 per year · Full-time

Apply About employer

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Job details

Pay: Salary: $75,000 - $90,000 per year
Job type: Full-time
Apply by: Dec 4, 2026
Experience: 5+ years of IT support, systems administration, or related IT operations experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

IT Support / Systems Administrator

Job Type: Permanent

Salary: $75,000 - $90,000 per year

Location: Ottawa (Onsite)

Your New Company

Our client is a well-established national organization seeking an IT Support / Systems Administrator to join its technology team in Ottawa.

This is a hands-on role combining front-line and escalated IT support with Microsoft systems administration. The successful candidate will spend approximately 50% of their time supporting users and 50% administering and improving Microsoft technologies, with a particular focus on Microsoft Entra ID and Microsoft Intune.

Your New Role

As an IT Support / Systems Administrator, you will provide day-to-day technical support while also taking ownership of key components of the organization's Microsoft environment.

On the IT support side, you will troubleshoot and resolve hardware, software, connectivity, access, endpoint, and application issues. You will support users of varying technical abilities and act as an escalation point for more complex incidents.

On the systems administration side, you will work hands-on with Microsoft Entra ID and Microsoft Intune, administering identity, access, endpoints, policies, applications, and security configurations.

Key responsibilities will include:

Providing front-line and escalated technical support for hardware, software, applications, networking, access, and endpoint issues.
Administering Microsoft Entra ID, including user identities, groups, roles, MFA, Conditional Access, authentication, and access policies.
Administering Microsoft Intune, including device enrolment, configuration profiles, compliance policies, application deployment, and endpoint management.
Supporting Windows devices and the broader Microsoft 365 environment.
Troubleshooting complex identity, authentication, application, and endpoint issues.
Supporting device provisioning, deployment, configuration, and lifecycle management.
Managing security permissions and access rights across Microsoft environments.
Monitoring systems and identifying opportunities to improve reliability, security, and the end-user experience.
Working collaboratively with infrastructure, security, application, and other IT teams.
Liaising with external vendors when required to resolve technical issues.
Maintaining technical documentation, procedures, asset information, and knowledge articles.
Participating in technology projects and continuous improvement initiatives.
Ensuring security best practices are followed across supported platforms.

What You'll Need to Succeed

The ideal candidate is an experienced IT support professional who has progressed beyond traditional Help Desk responsibilities and developed hands-on Microsoft systems administration experience.

You will bring:

5+ years of IT support, systems administration, or related IT operations experience.
Strong hands-on experience providing Level 1 / Level 2 technical support in a professional environment.
Hands-on Microsoft Entra ID administration experience, beyond basic account creation and password resets.
Hands-on Microsoft Intune administration experience, including device management, policies, compliance, and application deployment.
Experience supporting and administering Windows endpoints.
Experience with MFA, Conditional Access, SSO, identity and access management, and security permissions.
Experience troubleshooting Microsoft 365, authentication, endpoint, hardware, software, and connectivity issues.
Experience working with users with varying levels of technical knowledge.
Strong troubleshooting, communication, documentation, and customer service skills.

Nice to Have

Microsoft 365 administration experience.
Windows Autopilot experience.
Microsoft Defender experience.
Exchange Online, Teams, SharePoint Online, or OneDrive administration experience.
PowerShell scripting or automation experience.
ITIL knowledge and experience with tools such as ServiceNow or Freshservice.
Microsoft certifications such as MD-102, MS-102, SC-300, or AZ-104.
French-language skills are considered an asset.

What You'll Get in Return

This is an excellent opportunity for an experienced IT support professional who wants to maintain a hands-on user support component while continuing to grow their Microsoft systems administration expertise.

You'll join an established organization in a permanent role with the opportunity to work directly with Entra ID, Intune, Microsoft 365, endpoint management, identity, and security technologies, while contributing to ongoing IT projects and improvements.

What You Need to Do Now

If you have a strong IT support background combined with genuine hands-on Entra ID and Intune administration experience, we'd like to hear from you.

Apply About employer

More about this job

Responsibilities

Provide front-line and escalated technical support for users, devices, applications, connectivity, and access issues. Administer and improve Microsoft Entra ID, Intune, Windows endpoints, and Microsoft 365, while supporting security, documentation, vendors, and IT improvement projects.

Requirements

Requires 5+ years of IT support, systems administration, or related operations experience, including strong Level 1/Level 2 support and hands-on administration of Microsoft Entra ID and Intune. Candidates should have experience with Windows endpoints, identity and access controls, MFA, Conditional Access, Microsoft 365 troubleshooting, and strong communication, documentation, and customer service skills.

Skills

IT Support
Systems Administration
Microsoft Entra ID
Microsoft Intune
Microsoft 365
Identity and Access Management
Multi-Factor Authentication
Conditional Access
Single Sign-On
Endpoint Management
Application Deployment
Troubleshooting
PowerShell
Technical Documentation
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Entra ID
Microsoft Intune
Microsoft 365
Windows
Windows Autopilot
Microsoft Defender
Exchange Online
Microsoft Teams
SharePoint Online
OneDrive
PowerShell
Multi-Factor Authentication
Conditional Access
Single Sign-On
Identity and Access Management
Endpoint Management
Device Enrollment
Configuration Profiles
Compliance Policies
Application Deployment
Endpoint Security
IT Support
Systems Administration
IT Operations
ServiceNow
Freshservice
ITIL
MD-102
MS-102
SC-300

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