IT technician (Equipment and Configuration)

IT Equipment Configuration Technician

Job Type: Permanent

Salary: $50,000 - $55,000

Location: Montreal, QC (Onsite 5 days)

Your New Company

Our client is a large, well-established Canadian retail organisation with a significant store network and a fast-paced technology environment. They are looking for an IT Equipment Configuration Technician to join their IT team and support the preparation, configuration, repair, and deployment of technology equipment across their store network.

Your New Role

Reporting to the Team Lead, Equipment Configuration, you will be responsible for configuring and preparing IT equipment required for new store openings, renovations, and equipment repairs.

You will work hands-on with hardware and software, troubleshoot technical issues, coordinate equipment repairs and RMAs, and ensure equipment is properly configured and quality-checked before being sent to stores.

What You Need to Do

• Install and configure software, tools, and applications on IT equipment.
• Configure and prepare equipment for store openings, renovations, replacements, and repairs.
• Troubleshoot and repair hardware and equipment issues.
• Document troubleshooting and repair activities through the ticketing system.
• Manage the RMA process for defective equipment.
• Perform required software and hardware updates to maintain performance and security.
• Track repair orders and follow up with external vendors and service providers.
• Perform quality checks to ensure equipment is properly configured before shipment to stores.
• Support a high-volume equipment configuration environment while maintaining accuracy and quality.

What You'll Need to Succeed:

• Diploma, AEC or DEC in Information Technology, or equivalent practical experience.
• Hands-on experience configuring, troubleshooting, or supporting IT hardware and software.
• Strong technical troubleshooting and problem-solving abilities.
• Proficiency with Microsoft Office.
• Experience with ServiceNow is an asset.
• Knowledge of integrated management systems is an asset.
• Strong organisational skills with the ability to prioritise multiple requests and projects.
• Detail-oriented and quality-focused approach to equipment configuration.
• Ability to learn and adapt quickly to new technology, equipment, and solutions introduced in stores.
• Comfortable working in a fast-paced, high-volume distribution centre environment.
• Strong teamwork and customer-service skills.
• Ability to work independently when required.
• Ability to lift equipment weighing up to 20 lbs.

What You'll Get in Return:

You will have the opportunity to work with a talented team of professionals in a dynamic and supportive environment. The client is offering competitive compensation, professional development opportunities, and the chance to make a significant impact on the organisation's technology operations.

What You Need to Do Now

If you're interested in this role, click'apply now' to forward an up-to-date copy of your CV, or call us now.

This posting is for an existing vacancy with the organization.

AI may be used to screen, assess or select applicants for the position.