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Added 3 hours ago
Senior Quality Assurance Advisor, Pipeline, Pacific Link (Contract)
Trans Mountain
Calgary, AB
…to join our dynamic team as a Senior Quality Assurance (QA) Advisor, Pipeline, Pacific Link (Contractor). In this position, you will play a key role in providing quality assurance…
Added 7 hours ago
AI
Licensed Automotive Technician - Moncton Chrysler
AutoCanada Inc.
Moncton, NB
- $32 to $51.63 CAD / hour
- Full-time
…diagnosing, testing, and repairing vehicle systems to ensure their security and functionality, using specialized tools and diagnostic equipment. You'll conduct preventative maintenance,…
Added 11 hours ago
C
Applications Development Senior Programmer Analyst
Citi
Mississauga, ON
- Full-time
Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
Added 12 hours ago
M
People Services AI Solutions & Configuration Lead
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Assess upstream and downstream impacts of proposed changes across HR processes, data, security, reporting, integrations, and employee experiences.
Added 12 hours ago
M
Senior Solution Architect
Manulife
Toronto, ON
- Full-time
…initiatives that enable business transformation. Acting as a trusted advisor, you will bridge business and technology, delivering innovative solutions and guiding modernization efforts.…
Added 12 hours ago
DB
Part Time Bridal Sales
David's Bridal
Cambridge, ON
- $16 to $25.8 USD / hour
- Part-time
Become the trusted advisor to his or her customer by completing training in a timely manner and continually building product knowledge and fashion trend expertise.
Added 13 hours ago
DC
Cyber Security Consultant
Dasro Consulting Inc.
Calgary, AB
- Contract
We are seeking a security professional for the role of Cybersecurity Advisor who can provide holistic cybersecurity advisory services to the enterprise.
Added 14 hours ago
Advisor, Emergency Management
Regional Municipality of Wood Buffalo
Fort McMurray, AB
The Advisor, Emergency Management is responsible for leading and managing resources (budget, equipment, contractors, and materials), for the Emergency Management Program as well as the…
Added 14 hours ago
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Health and Safety Advisor - Vancouver Coastal Health
Securiguard Services Ltd.
Burnaby, BC
- Full-time
Securiguard is currently hiring a full-time Health and Safety Advisor to support our Vancouver Coastal Health (VCH) and Aviation portfolio across Metro Vancouver. Securiguard Services…
Added 14 hours ago
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Part Time Bridal Sales
David's Bridal
Woodbridge, ON
- Part-time
Become the trusted advisor to his or her customer by completing training in a timely manner and continually building product knowledge and fashion trend expertise.
Added 14 hours ago
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Part Time Bridal Sales
David's Bridal
Dartmouth, NS
- Part-time
Become the trusted advisor to his or her customer by completing training in a timely manner and continually building product knowledge and fashion trend expertise.
Added 14 hours ago
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Part Time Bridal Sales
David's Bridal
Hamilton, ON
- Part-time
Become the trusted advisor to his or her customer by completing training in a timely manner and continually building product knowledge and fashion trend expertise.
Added 15 hours ago
C
Sr. Security Service Manager, Application Security
CIBC
Toronto, ON
- Full-time
Advisory and Relationship Management – You will act as a trusted advisor to application development, operations, and infrastructure teams, guiding them to integrate security testing into…
Added 16 hours ago
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Audit Manager II, Financial Crimes (1148)
TD
Toronto, ON
- Full-time
Act as the audit lead or audit advisor to management and respective teams for area of specialization. Report on emerging trends, identifying issues and opportunities and recommending action…
Added 16 hours ago
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Senior Audit Group Manager, Financial Crimes Fraud and Insider Risk (1158)
TD
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- Full-time
Act as lead audit advisor to management and respective teams for area of specialization. Report on emerging trends, identifying issues and opportunities and recommending action to senior…
Added 16 hours ago
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Production Operations Manager
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Toronto, ON · SCC
- Full-time
Drive cross-functional engagement across application, infrastructure, cloud, platform, and security teams.
Added 16 hours ago
EHS Advisor - AOTHR
Aecon
Kawartha Lakes, ON · Barrie, ON · Toronto, ON
Reporting to the EHS Director, the EHS Advisor will be responsible for actively promoting a health, safety and environmental culture to all levels of employees with the policies and…
Added 18 hours ago
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Senior Advisor, Operational Risk and Resiliency - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
Added 18 hours ago
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General Counsel and Corporate Secretary
Defence Construction Canada
Ottawa, ON
- Full-time
As DCC's chief legal advisor and governance leader, the incumbent safeguards the corporation's interests, helps shape strategic decisions, and provides leadership on complex legal,…
Added 19 hours ago
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Technical Architect for Box Capital Markets
J&M Group
Toronto, ON
- Contract
…patterns modernize technology stacks and serve as a trusted advisor to business and technology partners Reporting to the Director of Architecture you will oversee technical planning…
Added 19 hours ago
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Health & Safety Trainer & Consultant
SafetyCo
Field, BC
- Full-time
Act as a trusted advisor, representing SafetyCo with professionalism and integrity
Added 20 hours ago
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Senior Advisor, Unclaimed Decedent Services & Data Analytics
Government of Manitoba
Winnipeg, MB
- Full-time
The Senior Advisor, Unclaimed Decedent Services and Data Analytics provides strategic leadership, oversight, and expert advice for Manitoba’s unclaimed decedent services program, including…
Added 20 hours ago
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HR Advisor
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Vancouver, BC
- Full-time
An opportunity has arisen for an experienced and people-focused individual to join the team as an HR advisor. You will be responsible for providing critical support to a number of campuses…
Added 20 hours ago
SL
Bilingual Customer Service Representative
Sun Life Québec
Montreal, QC
- Full-time
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring,…
Added 20 hours ago
E–
Vice President Information Technology
Executrade – Your Recruitment Specialists
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- Full-time
…senior-most technology leader, accountable for the strategy, security, performance, and continued evolution of the systems, data, and digital capabilities that support the business. You…

Hays

Manager IM/IT

Ottawa, ON, Canada

$106,000 to $132,000 CAD / year · Full-time

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Job details

Pay: $106,000 to $132,000 CAD / year
Job type: Full-time
Apply by: Nov 7, 2026
Experience: 5-10 years of experience in a managerial role leading IT teams.
Posting language: English
Posted: Oct 8, 2026

Original job description

Manager IM/IT

Job Type: Permanent

Location: Ottawa, ON (Hybrid - Minimum 2 Days/Week Onsite)

Your New Company

Our client is a highly respected Canadian organization operating within a complex and regulated environment. The organization plays a critical role in supporting Canadian businesses, innovation, and public interests through collaboration, governance, and industry leadership. Recognized for its strong workplace culture, the organization offers an opportunity to contribute to meaningful initiatives while working in a collaborative and professional environment.

Your New Role

Reporting to the Senior Director, IM/IT, the Manager IM/IT is responsible for developing, implementing, and supporting a broad range of Information Management and Information Technology services in alignment with organizational priorities, evolving business requirements, and enterprise architecture initiatives.

The successful candidate will provide operational and strategic leadership across IT Operations, Service Management, Cybersecurity, Infrastructure, Enterprise Architecture, and Vendor Management.

Key responsibilities include:

Enterprise Architecture Leadership: Provide professional and operational leadership in defining, managing, and evolving enterprise architecture practices and processes.
Strategic Technology Planning: Provide strategic and tactical advice supporting IM/IT priorities, technology roadmaps, and operational objectives.
Cybersecurity Program Ownership: Lead the development, implementation, and continuous improvement of the organization's cybersecurity program.
IT Operations & Service Delivery: Lead a team of IT professionals supporting end-user computing, service desk operations, cloud services, on-premises infrastructure, and enterprise applications.
Team Leadership & Performance Management: Establish objectives, provide coaching and work direction, support professional development, and conduct performance reviews.
ITIL Change Management: Oversee Change Management processes to ensure the availability, reliability, and accountability of IM/IT services.
Service Desk Management: Oversee service desk operations, prioritization activities, maintenance programs, and ongoing service improvement initiatives.
Vendor & Managed Service Provider Management: Identify opportunities for managed services, support procurement activities, and oversee vendor performance, SLAs, dispute resolution, and service improvements.
Software Development Governance: Ensure adherence to Software Development Lifecycle (SDLC) methodologies and compliance with intellectual property agreements and regulatory requirements.
AI Initiatives Support: Provide guidance and oversight for organizational AI-related initiatives.
Stakeholder Management: Build strong relationships with executives, business leaders, vendors, consultants, and external partners while serving as a trusted IM/IT advisor.
Operational Planning & Governance: Contribute to annual planning, budgeting, reporting, and strategic technology initiatives.

What You'll Need to Succeed

Education

Bachelor's degree in Computer Science or an equivalent combination of education and experience.

Experience & Technical Requirements

5-10 years of experience in a managerial role leading IT teams.
Experience managing Service Desk operations.
Experience leading and supporting a Cybersecurity Program.
Knowledge of enterprise architecture principles and technology strategy development.
Experience supporting both on-premises and cloud-based infrastructure environments.
Knowledge of ITIL, NIST, ISO 27001, ITSG-33, or similar industry-recognized frameworks.
Experience managing vendors and Managed Service Providers (MSPs).
Experience contributing to operational plans, budgets, and annual reporting activities.
Knowledge of network architecture, workstation configuration, server administration, and cybersecurity best practices including Zero Trust principles.
Strong understanding of systems analysis, software development methodologies, and information technology operations.
Excellent verbal communication, presentation, and stakeholder engagement skills.
Excellent written communication skills.
Ability to work effectively within a highly regulated environment.

Security & Language Requirements

Must be eligible to obtain or hold a Secret Security Clearance.
Bilingual Imperative (SISS).
Candidates with existing Government of Canada, Canada School of Public Service (CSPS), Crown Corporation, or equivalent language test results are strongly preferred.

Nice to Have

CISSP certification.
CISM certification.
Experience within Federal Government, Crown Corporations, or other highly regulated environments.

What You'll Get in Return

You will have the opportunity to lead critical IT and cybersecurity initiatives within a collaborative, mission-driven environment. This role offers the chance to influence technology strategy, strengthen cybersecurity capabilities, lead service excellence initiatives, and contribute to the ongoing evolution of enterprise technology services.

What You Need to Do Now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

This posting is for an existing vacancy with the organization.

AI may be used to screen, assess, or select applicants for the position.

Apply About employer

More about this job

Responsibilities

Lead enterprise architecture, technology planning, cybersecurity, IT operations, and service delivery, including service desk, infrastructure, and enterprise applications. Manage and develop the IT team, oversee vendors and change management, and advise stakeholders on technology initiatives, governance, and AI-related work.

Requirements

Requires a bachelor's degree in Computer Science or equivalent education and experience, plus 5–10 years in IT management, including service desk and cybersecurity program leadership. Candidates need knowledge of enterprise architecture, cloud and on-premises infrastructure, recognized security and IT frameworks, vendor management, and strong communication skills; they must be eligible for Secret clearance and meet the bilingual imperative.

Skills

Enterprise Architecture
Strategic Technology Planning
Cybersecurity Program Management
IT Operations
Service Desk Management
ITIL Change Management
Cloud Infrastructure
On-Premises Infrastructure
Team Leadership
Vendor Management
Stakeholder Management
Budgeting And Operational Planning
Network Architecture
Zero Trust Security

Visa sponsorship

Not detected in the job text

Keywords

Information Management
Information Technology
Enterprise Architecture
Cybersecurity
IT Operations
Service Management
Service Desk
Cloud Services
On-Premises Infrastructure
Enterprise Applications
ITIL
NIST
ISO 27001
ITSG-33
Zero Trust
Network Architecture
Server Administration
Workstation Configuration
Artificial Intelligence
Vendor Management
Managed Service Providers
Service-Level Agreements
CISSP
CISM
Secret Security Clearance
Bilingual Imperative
Regulated Environment

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