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Tourism Development Advisor - Planning and Development Officer 1-2
Government of Nova Scotia
Windsor, NS
- Full-time
…Scotia’s economy through experience and sector development, business coaching, marketing, and visitor servicing. This work is guided by the Tourism Sector Strategy for Nova Scotia, a shared…
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Away from Home Sales Representative - BC
PepsiCo
Delta, BC
- Full-time
Driving and winning new business growth by acquiring customers and expanding distribution across your territory
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Associate Technical Services Engineer II
MongoDB
Toronto, ON
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility…
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HR Administrative Assistant
Cando Rail & Terminals
Edmonton, AB
- Full-time
Assist with business development wage information and wage-related requests.
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Management Trainee
Enterprise Holdings
Okotoks, AB
- Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
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Senior Staff Developer
Benevity
Remote, Canada
- $137,800 to $179,080 CAD / year
- Full-time
- Remote
As a DevEX Senior Staff Developer at Benevity, you will lead Developer Experience and SDLC modernization across our technology organization. Sitting at the intersection of hands-on platform…
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Senior Staff Developer
Benevity
Remote, Canada
- Full-time
- Remote
As a DevEX Senior Staff Developer at Benevity, you will lead Developer Experience and SDLC modernization across our technology organization. Sitting at the intersection of hands-on platform…
Added 4 mins ago
Facilities Coordinator - Full time - 11:30am - 6:00pm (58954003)
Sodexo Canada Ltd
Montreal, QC
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Senior Product Manager (KYC - Fraud & Risk)
Trulioo
Remote, Canada
- Full-time
- Remote
…that can verify more than 5 billion people and 700 million business entities spanning 195…
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Staff Engineer, Web
Ground News
Remote, Canada
- Full-time
- Remote
…professionally. At Ground, we prioritize growth: both for our business and team members. You’ll have the freedom to work remotely and play a key role in the development of Ground News…
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Accounting Manager
Formations Inc
AB · Edmonton, AB
- Full-time
Collaborate with Finance, Operations & Supply Chain Management to align accounting processes with business needs
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Civil Engineering Graduate/Asset Management Analyst
Dillon Consulting Limited
Fredericton, NB · Saint John, NB · Moncton, NB
- Full-time
Contribute to business development activities including client need research, preparation of project proposals and presentations
Added 4 mins ago
DC
Civil Engineering Graduate/Asset Management Analyst
Dillon Consulting Limited
Toronto, ON · Hamilton, ON · Kingston, ON · Oakville, ON · North York, ON
- Full-time
Contribute to business development activities including client need research, preparation of project proposals and presentations
Added 4 mins ago
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Civil Engineering Graduate/Asset Management Analyst
Dillon Consulting Limited
Winnipeg, MB
- Full-time
Contribute to business development activities including client need research, preparation of project proposals and presentations
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Senior Financing Specialist
Royal Bank of Canada
Windsor, ON
- Full-time
Leverage superior client discovery and business analysis skills to meet client expectations for credit requests and completion of annual reviews
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Financial Advisor
Royal Bank of Canada
ON · GEORGINA, Ontario
- Full-time
As an RBC Financial Advisor, you attract, nurture, and grow relationships with our high-value personal and small business clients, by adding value in the moments that matter to them. You…
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Portfolio Advisor, Portfolio Construction & Practice Management
Royal Bank of Canada
Toronto, ON
- Full-time
…investment views into clear recommendations that align with advisor business and client…
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Lead Full Stack Developer
Royal Bank of Canada
Toronto, ON
- Full-time
A Lead Full Stack Developer is responsible for designing, developing and maintaining legacy and "Cloud First" applications written primarily in C# and focused on .Net Core and cloud…
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Client Advisor
Royal Bank of Canada
Cornwall, ON
- Part-time
Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
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RB
Client Advisor
Royal Bank of Canada
Oakville, ON
- Part-time
…individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver…
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Director, Corporate Client Group
Royal Bank of Canada
Montreal, QC
- Full-time
You will support the Managing Director, Corporate Client Group (CCG) in achieving the broader business strategic priorities and operational performance. You will be accountable for…
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Small Business Markets Recruitment & Networking Session- November 2026
Royal Bank of Canada
Toronto, ON
- Full-time
We are hiring Relationship Manager, Business Markets for various locations throughout the Greater Toronto Region. This application is to express your interest in attending our event on 24th…
Added 4 mins ago
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Senior Financial Analyst
Ecolab Inc.
Calgary, AB
- Full-time
The Senior Financial Analyst supports forecasting, financial planning, reporting, and business analysis across the organization. This role partners with business leaders and finance teams…
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Associate Producer- Content | Producer Associé(e)- Contenu
NBCUniversal
Montreal, QC
- Full-time
Added 4 mins ago
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DC Associate Driver - Inbound 3rd Shift (Tier 2)
H&M Group
Ajax, ON
- Full-time
Please note, the shift pattern for this role will be based on business needs.

Hays

Manager IM/IT

Ottawa, ON, Canada

$106,000 to $132,000 CAD / year · Full-time

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Job details

Pay: $106,000 to $132,000 CAD / year
Job type: Full-time
Apply by: Nov 7, 2026
Experience: 5-10 years of experience in a managerial role leading IT teams.
Posting language: English
Posted: Oct 8, 2026

Original job description

Manager IM/IT

Job Type: Permanent

Location: Ottawa, ON (Hybrid - Minimum 2 Days/Week Onsite)

Your New Company

Our client is a highly respected Canadian organization operating within a complex and regulated environment. The organization plays a critical role in supporting Canadian businesses, innovation, and public interests through collaboration, governance, and industry leadership. Recognized for its strong workplace culture, the organization offers an opportunity to contribute to meaningful initiatives while working in a collaborative and professional environment.

Your New Role

Reporting to the Senior Director, IM/IT, the Manager IM/IT is responsible for developing, implementing, and supporting a broad range of Information Management and Information Technology services in alignment with organizational priorities, evolving business requirements, and enterprise architecture initiatives.

The successful candidate will provide operational and strategic leadership across IT Operations, Service Management, Cybersecurity, Infrastructure, Enterprise Architecture, and Vendor Management.

Key responsibilities include:

Enterprise Architecture Leadership: Provide professional and operational leadership in defining, managing, and evolving enterprise architecture practices and processes.
Strategic Technology Planning: Provide strategic and tactical advice supporting IM/IT priorities, technology roadmaps, and operational objectives.
Cybersecurity Program Ownership: Lead the development, implementation, and continuous improvement of the organization's cybersecurity program.
IT Operations & Service Delivery: Lead a team of IT professionals supporting end-user computing, service desk operations, cloud services, on-premises infrastructure, and enterprise applications.
Team Leadership & Performance Management: Establish objectives, provide coaching and work direction, support professional development, and conduct performance reviews.
ITIL Change Management: Oversee Change Management processes to ensure the availability, reliability, and accountability of IM/IT services.
Service Desk Management: Oversee service desk operations, prioritization activities, maintenance programs, and ongoing service improvement initiatives.
Vendor & Managed Service Provider Management: Identify opportunities for managed services, support procurement activities, and oversee vendor performance, SLAs, dispute resolution, and service improvements.
Software Development Governance: Ensure adherence to Software Development Lifecycle (SDLC) methodologies and compliance with intellectual property agreements and regulatory requirements.
AI Initiatives Support: Provide guidance and oversight for organizational AI-related initiatives.
Stakeholder Management: Build strong relationships with executives, business leaders, vendors, consultants, and external partners while serving as a trusted IM/IT advisor.
Operational Planning & Governance: Contribute to annual planning, budgeting, reporting, and strategic technology initiatives.

What You'll Need to Succeed

Education

Bachelor's degree in Computer Science or an equivalent combination of education and experience.

Experience & Technical Requirements

5-10 years of experience in a managerial role leading IT teams.
Experience managing Service Desk operations.
Experience leading and supporting a Cybersecurity Program.
Knowledge of enterprise architecture principles and technology strategy development.
Experience supporting both on-premises and cloud-based infrastructure environments.
Knowledge of ITIL, NIST, ISO 27001, ITSG-33, or similar industry-recognized frameworks.
Experience managing vendors and Managed Service Providers (MSPs).
Experience contributing to operational plans, budgets, and annual reporting activities.
Knowledge of network architecture, workstation configuration, server administration, and cybersecurity best practices including Zero Trust principles.
Strong understanding of systems analysis, software development methodologies, and information technology operations.
Excellent verbal communication, presentation, and stakeholder engagement skills.
Excellent written communication skills.
Ability to work effectively within a highly regulated environment.

Security & Language Requirements

Must be eligible to obtain or hold a Secret Security Clearance.
Bilingual Imperative (SISS).
Candidates with existing Government of Canada, Canada School of Public Service (CSPS), Crown Corporation, or equivalent language test results are strongly preferred.

Nice to Have

CISSP certification.
CISM certification.
Experience within Federal Government, Crown Corporations, or other highly regulated environments.

What You'll Get in Return

You will have the opportunity to lead critical IT and cybersecurity initiatives within a collaborative, mission-driven environment. This role offers the chance to influence technology strategy, strengthen cybersecurity capabilities, lead service excellence initiatives, and contribute to the ongoing evolution of enterprise technology services.

What You Need to Do Now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

This posting is for an existing vacancy with the organization.

AI may be used to screen, assess, or select applicants for the position.

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More about this job

Responsibilities

Lead enterprise architecture, technology planning, cybersecurity, IT operations, and service delivery, including service desk, infrastructure, and enterprise applications. Manage and develop the IT team, oversee vendors and change management, and advise stakeholders on technology initiatives, governance, and AI-related work.

Requirements

Requires a bachelor's degree in Computer Science or equivalent education and experience, plus 5–10 years in IT management, including service desk and cybersecurity program leadership. Candidates need knowledge of enterprise architecture, cloud and on-premises infrastructure, recognized security and IT frameworks, vendor management, and strong communication skills; they must be eligible for Secret clearance and meet the bilingual imperative.

Skills

Enterprise Architecture
Strategic Technology Planning
Cybersecurity Program Management
IT Operations
Service Desk Management
ITIL Change Management
Cloud Infrastructure
On-Premises Infrastructure
Team Leadership
Vendor Management
Stakeholder Management
Budgeting And Operational Planning
Network Architecture
Zero Trust Security

Visa sponsorship

Not detected in the job text

Keywords

Information Management
Information Technology
Enterprise Architecture
Cybersecurity
IT Operations
Service Management
Service Desk
Cloud Services
On-Premises Infrastructure
Enterprise Applications
ITIL
NIST
ISO 27001
ITSG-33
Zero Trust
Network Architecture
Server Administration
Workstation Configuration
Artificial Intelligence
Vendor Management
Managed Service Providers
Service-Level Agreements
CISSP
CISM
Secret Security Clearance
Bilingual Imperative
Regulated Environment

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