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Added 2 mins ago
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BANKING ADVISOR
National Bank of Canada
Saint-Hyacinthe, QC · St-Hyacinthe, QC
- Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 2 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Saint-Marc-des-Carrières, QC
- Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 2 mins ago
NB
Banking Advisor
National Bank of Canada
Beloeil, QC
- Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 2 mins ago
NB
Banking Advisor
National Bank of Canada
Longueuil, QC
- Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 2 mins ago
NB
Banking Advisor
National Bank of Canada
Boisbriand, QC
- Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 2 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Boucherville, QC
- Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 33 mins ago
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PIA Client Service Associate
TD
Kingston, ON
- Full-time
…value clients? If so, then get onboard for the position of PIA Client Service Associate. In this role, you will provide dedicated specialized administrative support to an Investment Advisor…
Added 33 mins ago
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Senior Practice Consultant, Private Wealth Management
TD
Vancouver, BC
- Full-time
…and providing thought leadership that will drive legendary Client Experiences, Advisor and business growth to help grow sustainable market…
Added 48 mins ago
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Associate - Wealth Management (Global Client Group)
Dimensional Fund Advisors
Vancouver, BC
- Full-time
The Canadian Wealth Management Group is part of Dimensional’s Global Client Group (GCG). GCG is Dimensional’s distribution arm, comprising sales channels that target a diverse client set.…
Added 48 mins ago
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Investment Banking Analyst - Metals & Mining
Citi
Toronto, ON
- Full-time
…capital markets, as well as in providing strategic advisory services for mergers, acquisitions, and other types of financial transactions in coordination with the Institutional Banking…
Added 1 hour ago
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Labour and Employee Relations Specialist
Worley
AB · Edmonton, AB
- Full-time
…procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we…
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Director & Assistant Market Leader, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
…service to high-net-worth clients through a collaborative, client-focused approach. Our advisors and wealth professionals partner across investment management, financial planning, private…
Added 3 hours ago
DC
Cyber Security Consultant
Dasro Consulting Inc.
Calgary, AB
- Contract
We are seeking a security professional for the role of Cybersecurity Advisor who can provide holistic cybersecurity advisory services to the enterprise.
Added 3 hours ago
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Director- M&A Human Capital Due Diligence & Value Creation
Deloitte
Toronto, ON
- Full-time
Beyond leading engagements, you will serve as a trusted advisor to senior client stakeholders, collaborate with multidisciplinary deal teams, mentor and develop high-performing…
Added 3 hours ago
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Client Advisor
RBC
Conception Bay South, NL
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 3 hours ago
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Client Advisor
RBC
Mount Pearl, NL
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 3 hours ago
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Financial Advisor Intern
RBC
Richmond, BC
- Full-time
Canada (excluding Quebec) - Completed Designated Financial Services Advisor (DFSA) designation, offered through the Canadian Securities Institute (i.e. Personal Financial Service Advice and…
Added 3 hours ago
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Paid Services Beauty Advisor - Full Time
sephora.com
St. Albert, AB
- $17.5 to $20.6 CAD / hour
- Full-time
As our Paid Service Beauty Advisor, you are an expert in all thing’s beauty! You’re here to guide our clients on their beauty journey at the Beauty Studio & beyond. It’s not just about the…
Added 4 hours ago
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Health and Safety Advisor - Vancouver Coastal Health
Securiguard Services Ltd.
Burnaby, BC
- Full-time
Securiguard is currently hiring a full-time Health and Safety Advisor to support our Vancouver Coastal Health (VCH) and Aviation portfolio across Metro Vancouver. Securiguard Services…
Added 4 hours ago
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Senior Manager, AI Strategy & Business Development
Avanade
Toronto, ON
- Full-time
Act as a trusted AI advisor to C-suite and senior client stakeholders.
Added 4 hours ago
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Business Advisor Trainee - Regional Opportunities, Ottawa, ON
Scotiabank
Ottawa, ON
- Full-time
…including the features and benefits of small business products and services, including; an understanding of financial statements, applicable risk management policies and legal and security…
Added 4 hours ago
GC
Automotive repair technical advisor
GARAGE CHAREST & FRÈRES INC.
Trois-Rivières, QC
- From $28 CAD / hour
- Full-time
- On-site
Explain the type and cost of services offered
Added 4 hours ago
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Senior Manager, Store Experience & Services
sephora.com
Toronto, ON
- Full-time
Ready for a career glow-up? As Senior Manager, Store Experiences & Services, you’ll lead strategies that elevate the client experience, strengthen selling performance, and grow Beauty…
Added 5 hours ago
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Legal Counsel - Technology & Digital (Commercial Contracts)
MNP
Montreal, QC · Quebec, QC
- Full-time
…operations across a broad range of practice areas. As a trusted advisor, you’ll apply your understanding of the legislative landscape to proactively explore and mitigate risk and ensure…
Added 5 hours ago
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Financial Advisory Consultant
RBC
Vancouver, BC
- Full-time
RBC Family Office Services is a team of over 250 financial planning, legal, estate, taxation, business owner and business succession planning specialists, as well as individuals in head…

Hays

Manager IM/IT

Ottawa, ON, Canada

$106,000 to $132,000 CAD / year · Full-time

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Job details

Pay: $106,000 to $132,000 CAD / year
Job type: Full-time
Apply by: Nov 7, 2026
Experience: 5-10 years of experience in a managerial role leading IT teams.
Posting language: English
Posted: Oct 8, 2026

Original job description

Manager IM/IT

Job Type: Permanent

Location: Ottawa, ON (Hybrid - Minimum 2 Days/Week Onsite)

Your New Company

Our client is a highly respected Canadian organization operating within a complex and regulated environment. The organization plays a critical role in supporting Canadian businesses, innovation, and public interests through collaboration, governance, and industry leadership. Recognized for its strong workplace culture, the organization offers an opportunity to contribute to meaningful initiatives while working in a collaborative and professional environment.

Your New Role

Reporting to the Senior Director, IM/IT, the Manager IM/IT is responsible for developing, implementing, and supporting a broad range of Information Management and Information Technology services in alignment with organizational priorities, evolving business requirements, and enterprise architecture initiatives.

The successful candidate will provide operational and strategic leadership across IT Operations, Service Management, Cybersecurity, Infrastructure, Enterprise Architecture, and Vendor Management.

Key responsibilities include:

Enterprise Architecture Leadership: Provide professional and operational leadership in defining, managing, and evolving enterprise architecture practices and processes.
Strategic Technology Planning: Provide strategic and tactical advice supporting IM/IT priorities, technology roadmaps, and operational objectives.
Cybersecurity Program Ownership: Lead the development, implementation, and continuous improvement of the organization's cybersecurity program.
IT Operations & Service Delivery: Lead a team of IT professionals supporting end-user computing, service desk operations, cloud services, on-premises infrastructure, and enterprise applications.
Team Leadership & Performance Management: Establish objectives, provide coaching and work direction, support professional development, and conduct performance reviews.
ITIL Change Management: Oversee Change Management processes to ensure the availability, reliability, and accountability of IM/IT services.
Service Desk Management: Oversee service desk operations, prioritization activities, maintenance programs, and ongoing service improvement initiatives.
Vendor & Managed Service Provider Management: Identify opportunities for managed services, support procurement activities, and oversee vendor performance, SLAs, dispute resolution, and service improvements.
Software Development Governance: Ensure adherence to Software Development Lifecycle (SDLC) methodologies and compliance with intellectual property agreements and regulatory requirements.
AI Initiatives Support: Provide guidance and oversight for organizational AI-related initiatives.
Stakeholder Management: Build strong relationships with executives, business leaders, vendors, consultants, and external partners while serving as a trusted IM/IT advisor.
Operational Planning & Governance: Contribute to annual planning, budgeting, reporting, and strategic technology initiatives.

What You'll Need to Succeed

Education

Bachelor's degree in Computer Science or an equivalent combination of education and experience.

Experience & Technical Requirements

5-10 years of experience in a managerial role leading IT teams.
Experience managing Service Desk operations.
Experience leading and supporting a Cybersecurity Program.
Knowledge of enterprise architecture principles and technology strategy development.
Experience supporting both on-premises and cloud-based infrastructure environments.
Knowledge of ITIL, NIST, ISO 27001, ITSG-33, or similar industry-recognized frameworks.
Experience managing vendors and Managed Service Providers (MSPs).
Experience contributing to operational plans, budgets, and annual reporting activities.
Knowledge of network architecture, workstation configuration, server administration, and cybersecurity best practices including Zero Trust principles.
Strong understanding of systems analysis, software development methodologies, and information technology operations.
Excellent verbal communication, presentation, and stakeholder engagement skills.
Excellent written communication skills.
Ability to work effectively within a highly regulated environment.

Security & Language Requirements

Must be eligible to obtain or hold a Secret Security Clearance.
Bilingual Imperative (SISS).
Candidates with existing Government of Canada, Canada School of Public Service (CSPS), Crown Corporation, or equivalent language test results are strongly preferred.

Nice to Have

CISSP certification.
CISM certification.
Experience within Federal Government, Crown Corporations, or other highly regulated environments.

What You'll Get in Return

You will have the opportunity to lead critical IT and cybersecurity initiatives within a collaborative, mission-driven environment. This role offers the chance to influence technology strategy, strengthen cybersecurity capabilities, lead service excellence initiatives, and contribute to the ongoing evolution of enterprise technology services.

What You Need to Do Now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

This posting is for an existing vacancy with the organization.

AI may be used to screen, assess, or select applicants for the position.

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More about this job

Responsibilities

Lead enterprise architecture, technology planning, cybersecurity, IT operations, and service delivery, including service desk, infrastructure, and enterprise applications. Manage and develop the IT team, oversee vendors and change management, and advise stakeholders on technology initiatives, governance, and AI-related work.

Requirements

Requires a bachelor's degree in Computer Science or equivalent education and experience, plus 5–10 years in IT management, including service desk and cybersecurity program leadership. Candidates need knowledge of enterprise architecture, cloud and on-premises infrastructure, recognized security and IT frameworks, vendor management, and strong communication skills; they must be eligible for Secret clearance and meet the bilingual imperative.

Skills

Enterprise Architecture
Strategic Technology Planning
Cybersecurity Program Management
IT Operations
Service Desk Management
ITIL Change Management
Cloud Infrastructure
On-Premises Infrastructure
Team Leadership
Vendor Management
Stakeholder Management
Budgeting And Operational Planning
Network Architecture
Zero Trust Security

Visa sponsorship

Not detected in the job text

Keywords

Information Management
Information Technology
Enterprise Architecture
Cybersecurity
IT Operations
Service Management
Service Desk
Cloud Services
On-Premises Infrastructure
Enterprise Applications
ITIL
NIST
ISO 27001
ITSG-33
Zero Trust
Network Architecture
Server Administration
Workstation Configuration
Artificial Intelligence
Vendor Management
Managed Service Providers
Service-Level Agreements
CISSP
CISM
Secret Security Clearance
Bilingual Imperative
Regulated Environment

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