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Added 7 mins ago
AC
Director, B2B and Commercial Platforms, Canada
Alimentation Couche-Tard
Laval, QC
- Full-time
As Director, B2B and Commercial Platforms, Canada, you will lead the strategy, development, and growth of Canada’s commercial B2B platforms across fuel, car wash, High-Speed Diesel (HSD),…
Added 7 mins ago
CC
Senior Director, Operational Services
Catholic Charities of Northeast Kansas
NB · Chiasson Office, NB
- Full-time
The Senior Director of Operational Services leads the facilities, fleet, equipment, supply chain, food distribution support and safety and security functions that enable Catholic Charities…
Added 7 mins ago
T
Senior Director
TechDoQuest
Toronto, ON
- Full-time
Ability to translate strategy and risk objectives into practical work packages, milestones, measures and accountable execution.
Added 7 mins ago
D
Director, Product Design
Deel
Canada
- Full-time
As a Director of Product Design, you'll own the design agenda for a major area of the Deel platform, and you'll be accountable for how it connects to everything around it. You'll lead a…
Added 7 mins ago
HM
Media Coordinator
Havas Media Network
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…identified strategic and tactical objectives as laid out by the Strategy and Planning…
Added 8 mins ago
D
Director, Partner Solution Engineer
Docker
Remote, Canada
- Full-time
- Remote
As Docker continues its rapid growth, we're seeking an inspiring and experienced Director of Partner Solution Engineering to lead a world-class team. Docker helps organizations solve…
Added 8 mins ago
A
Director of Communications and Strategic Partnerships
AccorHotel
Jasper, AB
- Full-time
We are seeking a visionary Director of Communications & Strategic Partnerships to shape and elevate the resort's global profile as a leader in transformative wellness and luxury…
Added 23 mins ago
VC
Veterinarian, Medical Director, Credit Valley Animal Hospital
VCA Canada
Mississauga, ON
- Full-time
…high-quality medicine? We are currently welcoming a Veterinary Medical Director to join and lead our medical team at Credit Valley Animal Hospital in Mississauga,…
Added 1 hour ago
PP
Senior QA Associate
PCI Pharma Services
Mississauga, ON · CAN_Mississauga
- Full-time
Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future…
Added 1 hour ago
G
Manager, Implementation (Remote, Canada)
GoCanvas
Remote, Canada
- Full-time
- Remote
Surface ideas and recommendations to the Director of Implementation on team structure, process design, and broader customer journey strategy.
Added 1 hour ago
A
Creative Director (eCommerce)
AlgaeCal
Remote, Canada
- Full-time
- Remote
If you’re excited by the idea of setting the creative standard across a fast-growing health and wellness brand, you might just be the Creative Director we’re looking for.
Added 1 hour ago
Director, Strategy & Transformation
GRIFOLS, S.A.
Mississauga, ON
Position title: Director, Strategy & Transformation
Added 3 hours ago
Directeur Mondial, Analyses et perspectives
Michelin
Montreal, QC · MQC - MONTREAL OFFICE
Directeur Mondial, Analyses et perspectives/ Global Insights & Analytics Director
Added 3 hours ago
C
Analyst, Corporate Strategy
CAE
Montreal, QC
- Full-time
The Analyst, Global Strategy will work closely with the Chief Strategy Officer (CSO), Director of Global Strategy and Director of Global Strategy and Special Projects to identify, analyze,…
Added 5 hours ago
耐
Regional Sales Manager - Central Region
耐克森中国
Markham, ON
- Full-time
As a Regional Sales Manager Central Region, you will report directly to the National Sales Director, Connect.
Added 5 hours ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
…talent to develop with us as we pursue our ambitious growth…
Added 5 hours ago
L
Senior Director, Raw Materials Innovation - Materials & Technology
lululemon
Vancouver, BC
- Full-time
This role is accountable for establishing lululemon's long-term Raw Materials Innovation strategy, advancing next-generation materials and manufacturing technologies, and building the…
Added 5 hours ago
BC
Director, Communications and Engagement – Redevelopment Projects
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Vice President, Redevelopment & Capital Projects, and working closely with the Vice President, Strategy, Quality, Risk and Communications, the Director, Communications and…
Added 5 hours ago
LT
Technical Architect for Box Capital Markets
Lorven Technologies Inc.
Toronto, ON
- Contract
…advisor to business and technology partners Reporting to the Director of Architecture you will oversee technical planning execution of transformational projects that enhance internal…
Added 5 hours ago
M
Directeur Mondial, Analyses et perspectives/ Global Insights & Analytics Director
Michelin
Montreal, QC
- Full-time
Added 5 hours ago
D
Account Director
Deltatre
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As Account Director, you will be the commercial owner of two to three of Deltatre's largest client accounts in North America. You are accountable for renewals, upsell and cross-sell, and…
Added 5 hours ago
Director of Operations
Industrial Electric Manufacturing
Surrey, BC
IEM is seeking a Director of Operations to lead Integrated Products manufacturing in Surrey, B.C. This role owns safety, quality, delivery, cost, productivity, capacity, and team…
Added 7 hours ago
P
Office Manager
Pontosense
Toronto, ON
- Full-time
…Success where they need a steady hand. Other teams set the strategy. HR owns people matters. Finance approves payments. Supply Chain owns inventory. Support owns technical fixes. Leadership…
Added 7 hours ago
P
Director of HR
Pontosense
Toronto, ON
- Full-time
You are as happy fixing an onboarding step yourself as setting the strategy
Added 8 hours ago
PC
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
- Full-time
As a Risk Modelling Services, Actuarial P&C Director, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but…

Hays

Manager IM/IT

Ottawa, ON, Canada

$106,000 to $132,000 CAD / year · Full-time

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Job details

Pay: $106,000 to $132,000 CAD / year
Job type: Full-time
Apply by: Nov 7, 2026
Experience: 5-10 years of experience in a managerial role leading IT teams.
Posting language: English
Posted: Oct 8, 2026

Original job description

Manager IM/IT

Job Type: Permanent

Location: Ottawa, ON (Hybrid - Minimum 2 Days/Week Onsite)

Your New Company

Our client is a highly respected Canadian organization operating within a complex and regulated environment. The organization plays a critical role in supporting Canadian businesses, innovation, and public interests through collaboration, governance, and industry leadership. Recognized for its strong workplace culture, the organization offers an opportunity to contribute to meaningful initiatives while working in a collaborative and professional environment.

Your New Role

Reporting to the Senior Director, IM/IT, the Manager IM/IT is responsible for developing, implementing, and supporting a broad range of Information Management and Information Technology services in alignment with organizational priorities, evolving business requirements, and enterprise architecture initiatives.

The successful candidate will provide operational and strategic leadership across IT Operations, Service Management, Cybersecurity, Infrastructure, Enterprise Architecture, and Vendor Management.

Key responsibilities include:

Enterprise Architecture Leadership: Provide professional and operational leadership in defining, managing, and evolving enterprise architecture practices and processes.
Strategic Technology Planning: Provide strategic and tactical advice supporting IM/IT priorities, technology roadmaps, and operational objectives.
Cybersecurity Program Ownership: Lead the development, implementation, and continuous improvement of the organization's cybersecurity program.
IT Operations & Service Delivery: Lead a team of IT professionals supporting end-user computing, service desk operations, cloud services, on-premises infrastructure, and enterprise applications.
Team Leadership & Performance Management: Establish objectives, provide coaching and work direction, support professional development, and conduct performance reviews.
ITIL Change Management: Oversee Change Management processes to ensure the availability, reliability, and accountability of IM/IT services.
Service Desk Management: Oversee service desk operations, prioritization activities, maintenance programs, and ongoing service improvement initiatives.
Vendor & Managed Service Provider Management: Identify opportunities for managed services, support procurement activities, and oversee vendor performance, SLAs, dispute resolution, and service improvements.
Software Development Governance: Ensure adherence to Software Development Lifecycle (SDLC) methodologies and compliance with intellectual property agreements and regulatory requirements.
AI Initiatives Support: Provide guidance and oversight for organizational AI-related initiatives.
Stakeholder Management: Build strong relationships with executives, business leaders, vendors, consultants, and external partners while serving as a trusted IM/IT advisor.
Operational Planning & Governance: Contribute to annual planning, budgeting, reporting, and strategic technology initiatives.

What You'll Need to Succeed

Education

Bachelor's degree in Computer Science or an equivalent combination of education and experience.

Experience & Technical Requirements

5-10 years of experience in a managerial role leading IT teams.
Experience managing Service Desk operations.
Experience leading and supporting a Cybersecurity Program.
Knowledge of enterprise architecture principles and technology strategy development.
Experience supporting both on-premises and cloud-based infrastructure environments.
Knowledge of ITIL, NIST, ISO 27001, ITSG-33, or similar industry-recognized frameworks.
Experience managing vendors and Managed Service Providers (MSPs).
Experience contributing to operational plans, budgets, and annual reporting activities.
Knowledge of network architecture, workstation configuration, server administration, and cybersecurity best practices including Zero Trust principles.
Strong understanding of systems analysis, software development methodologies, and information technology operations.
Excellent verbal communication, presentation, and stakeholder engagement skills.
Excellent written communication skills.
Ability to work effectively within a highly regulated environment.

Security & Language Requirements

Must be eligible to obtain or hold a Secret Security Clearance.
Bilingual Imperative (SISS).
Candidates with existing Government of Canada, Canada School of Public Service (CSPS), Crown Corporation, or equivalent language test results are strongly preferred.

Nice to Have

CISSP certification.
CISM certification.
Experience within Federal Government, Crown Corporations, or other highly regulated environments.

What You'll Get in Return

You will have the opportunity to lead critical IT and cybersecurity initiatives within a collaborative, mission-driven environment. This role offers the chance to influence technology strategy, strengthen cybersecurity capabilities, lead service excellence initiatives, and contribute to the ongoing evolution of enterprise technology services.

What You Need to Do Now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

This posting is for an existing vacancy with the organization.

AI may be used to screen, assess, or select applicants for the position.

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More about this job

Responsibilities

Lead enterprise architecture, technology planning, cybersecurity, IT operations, and service delivery, including service desk, infrastructure, and enterprise applications. Manage and develop the IT team, oversee vendors and change management, and advise stakeholders on technology initiatives, governance, and AI-related work.

Requirements

Requires a bachelor's degree in Computer Science or equivalent education and experience, plus 5–10 years in IT management, including service desk and cybersecurity program leadership. Candidates need knowledge of enterprise architecture, cloud and on-premises infrastructure, recognized security and IT frameworks, vendor management, and strong communication skills; they must be eligible for Secret clearance and meet the bilingual imperative.

Skills

Enterprise Architecture
Strategic Technology Planning
Cybersecurity Program Management
IT Operations
Service Desk Management
ITIL Change Management
Cloud Infrastructure
On-Premises Infrastructure
Team Leadership
Vendor Management
Stakeholder Management
Budgeting And Operational Planning
Network Architecture
Zero Trust Security

Visa sponsorship

Not detected in the job text

Keywords

Information Management
Information Technology
Enterprise Architecture
Cybersecurity
IT Operations
Service Management
Service Desk
Cloud Services
On-Premises Infrastructure
Enterprise Applications
ITIL
NIST
ISO 27001
ITSG-33
Zero Trust
Network Architecture
Server Administration
Workstation Configuration
Artificial Intelligence
Vendor Management
Managed Service Providers
Service-Level Agreements
CISSP
CISM
Secret Security Clearance
Bilingual Imperative
Regulated Environment

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