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Added 10 mins ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director of Occupational Health, Safety & Organizational Resilience provides enterprise-wide strategic leadership for the transformation, modernization, and continuous improvement of…
Added 10 mins ago
CS
Senior PeopleSoft FSCM Consultant
Confiar Services
Toronto, ON
- Contract
Experience supporting enterprise financial applications in a complex business environment.
Added 10 mins ago
Y
Senior Back End Developer
Yochana
Brampton, ON
- Full-time
Experience 8-12 Years of overall IT experience with 5+ Years of hands-on Senior Backend Developer with strong expertise in Java and Spring Boot, experienced in building and delivering…
Added 10 mins ago
EE
Commercial Services Analyst
Emera Energy
Halifax, NS
- Full-time
Enter, maintain, and manage natural gas transportation and pipeline tariff data in EE’s Enterprise Risk Management System (ETRM) and Microsoft BI Platform.
Added 10 mins ago
G
Product Manager
GreenShield
Toronto, ON
- $94,406 to $142,069 CAD / year
- Full-time
…disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield…
Added 10 mins ago
DC
Manager, Application Services
Douglas College
New Westminster, BC
- Full-time
…provides leadership and operational oversight for the College’s enterprise application services, including business and learning applications, systems integration, application support, data…
Added 10 mins ago
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Executive Underwriter (CL)
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Vancouver, BC
- Full-time
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Added 10 mins ago
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Feature Film Business & Legal Affairs Manager
ZenaTech Inc.
Vancouver, BC
- $85,000 to $95,000 CAD / year
- Full-time
ZenaTech (Nasdaq: ZENA | FSE: 49Q) is a technology company specializing in AI drones, Drone-as-a-Service (DaaS), enterprise SaaS, and quantum computing solutions for mission-critical…
Added 12 mins ago
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Account Manager, Energy and Retail
NVIDIA
Toronto, ON · Canada, Toronto
- Full-time
…world leader in Visual and Accelerated Computing, is seeking an Enterprise Sales Account Manager with a proven track record in selling complex technology solutions to our customers within…
Added 12 mins ago
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Mainframe Software Engineer II
TD
Toronto, ON
- Full-time
Proven experience in architecture, technical design, and solution development for large-scale enterprise applications.
Added 12 mins ago
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IT Business Analyst
Sodales Solutions
Toronto, ON
- Full-time
…involving system integrations, business process optimization, enterprise applications, and digital transformation…
Added 12 mins ago
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AI Principal Architect
Nasdaq
St. John's, NL
- Full-time
Lead the design and development of enterprise architecture solutions across applications, data, infrastructure, and AI - aligned with Nasdaq's strategic direction and governance standards.
Added 12 mins ago
FA
Associate, Investments and Asset Management
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Toronto, ON
- Full-time
Forum Asset Management is a North American investor, developer, and asset manager with a 30+ year track record of delivering long-term value through real estate, private equity, and…
Added 12 mins ago
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Workday Lead
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Toronto, ON
- $126,500 to $148,500 CAD / year
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Added 28 mins ago
BILINGUAL CLINICAL CONSULTANT (MENTAL HEALTH SERVICES) - HYBRID
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Montreal, QC
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Added 28 mins ago
PRODUCT MANAGER, BENEFIT ADMINISTRATION
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Added 28 mins ago
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Senior Web Developer - Front End (React, JS)
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You have strong front-end engineering experience. You bring 3-5 years of experience designing and developing modern web applications, ideally in complex enterprise or digital product…
Added 28 mins ago
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Java API Developer
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Toronto, ON · BMOPLACE
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3+ years experience as a Java developer and API developer, following SDLC and enterprise methodologies for clean secure code (By the book)
Added 42 mins ago
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Director, New Accounts and Documentation
RBC
Toronto, ON
- Full-time
Cross-Enterprise Collaboration – Leverage unit, department, and enterprise-wide teams to develop better solutions and foster a cross-enterprise mindset.
Added 42 mins ago
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Added 42 mins ago
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Staff Data Scientist, AI Evaluations Platform- EN
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Added 42 mins ago
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Sr Software Developer (Lead) - EN 178
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Added 42 mins ago
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The Business Systems Analyst & Developer turns business needs into practical data, automation, and AI solutions, and builds them to production standards. The role combines business…
Added 42 mins ago
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Workday Lead
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Toronto, ON
- $126,500 to $148,500 CAD / year
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Familiarity with APIs, integrations, and third-party AI agent frameworks that interact with enterprise SaaS applications.
Added 42 mins ago
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Hays

Manager IM/IT

Ottawa, ON, Canada

$106,000 to $132,000 CAD / year · Full-time

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Job details

Pay: $106,000 to $132,000 CAD / year
Job type: Full-time
Apply by: Nov 7, 2026
Experience: 5-10 years of experience in a managerial role leading IT teams.
Posting language: English
Posted: Oct 8, 2026

Original job description

Manager IM/IT

Job Type: Permanent

Location: Ottawa, ON (Hybrid - Minimum 2 Days/Week Onsite)

Your New Company

Our client is a highly respected Canadian organization operating within a complex and regulated environment. The organization plays a critical role in supporting Canadian businesses, innovation, and public interests through collaboration, governance, and industry leadership. Recognized for its strong workplace culture, the organization offers an opportunity to contribute to meaningful initiatives while working in a collaborative and professional environment.

Your New Role

Reporting to the Senior Director, IM/IT, the Manager IM/IT is responsible for developing, implementing, and supporting a broad range of Information Management and Information Technology services in alignment with organizational priorities, evolving business requirements, and enterprise architecture initiatives.

The successful candidate will provide operational and strategic leadership across IT Operations, Service Management, Cybersecurity, Infrastructure, Enterprise Architecture, and Vendor Management.

Key responsibilities include:

Enterprise Architecture Leadership: Provide professional and operational leadership in defining, managing, and evolving enterprise architecture practices and processes.
Strategic Technology Planning: Provide strategic and tactical advice supporting IM/IT priorities, technology roadmaps, and operational objectives.
Cybersecurity Program Ownership: Lead the development, implementation, and continuous improvement of the organization's cybersecurity program.
IT Operations & Service Delivery: Lead a team of IT professionals supporting end-user computing, service desk operations, cloud services, on-premises infrastructure, and enterprise applications.
Team Leadership & Performance Management: Establish objectives, provide coaching and work direction, support professional development, and conduct performance reviews.
ITIL Change Management: Oversee Change Management processes to ensure the availability, reliability, and accountability of IM/IT services.
Service Desk Management: Oversee service desk operations, prioritization activities, maintenance programs, and ongoing service improvement initiatives.
Vendor & Managed Service Provider Management: Identify opportunities for managed services, support procurement activities, and oversee vendor performance, SLAs, dispute resolution, and service improvements.
Software Development Governance: Ensure adherence to Software Development Lifecycle (SDLC) methodologies and compliance with intellectual property agreements and regulatory requirements.
AI Initiatives Support: Provide guidance and oversight for organizational AI-related initiatives.
Stakeholder Management: Build strong relationships with executives, business leaders, vendors, consultants, and external partners while serving as a trusted IM/IT advisor.
Operational Planning & Governance: Contribute to annual planning, budgeting, reporting, and strategic technology initiatives.

What You'll Need to Succeed

Education

Bachelor's degree in Computer Science or an equivalent combination of education and experience.

Experience & Technical Requirements

5-10 years of experience in a managerial role leading IT teams.
Experience managing Service Desk operations.
Experience leading and supporting a Cybersecurity Program.
Knowledge of enterprise architecture principles and technology strategy development.
Experience supporting both on-premises and cloud-based infrastructure environments.
Knowledge of ITIL, NIST, ISO 27001, ITSG-33, or similar industry-recognized frameworks.
Experience managing vendors and Managed Service Providers (MSPs).
Experience contributing to operational plans, budgets, and annual reporting activities.
Knowledge of network architecture, workstation configuration, server administration, and cybersecurity best practices including Zero Trust principles.
Strong understanding of systems analysis, software development methodologies, and information technology operations.
Excellent verbal communication, presentation, and stakeholder engagement skills.
Excellent written communication skills.
Ability to work effectively within a highly regulated environment.

Security & Language Requirements

Must be eligible to obtain or hold a Secret Security Clearance.
Bilingual Imperative (SISS).
Candidates with existing Government of Canada, Canada School of Public Service (CSPS), Crown Corporation, or equivalent language test results are strongly preferred.

Nice to Have

CISSP certification.
CISM certification.
Experience within Federal Government, Crown Corporations, or other highly regulated environments.

What You'll Get in Return

You will have the opportunity to lead critical IT and cybersecurity initiatives within a collaborative, mission-driven environment. This role offers the chance to influence technology strategy, strengthen cybersecurity capabilities, lead service excellence initiatives, and contribute to the ongoing evolution of enterprise technology services.

What You Need to Do Now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

This posting is for an existing vacancy with the organization.

AI may be used to screen, assess, or select applicants for the position.

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More about this job

Responsibilities

Lead enterprise architecture, technology planning, cybersecurity, IT operations, and service delivery, including service desk, infrastructure, and enterprise applications. Manage and develop the IT team, oversee vendors and change management, and advise stakeholders on technology initiatives, governance, and AI-related work.

Requirements

Requires a bachelor's degree in Computer Science or equivalent education and experience, plus 5–10 years in IT management, including service desk and cybersecurity program leadership. Candidates need knowledge of enterprise architecture, cloud and on-premises infrastructure, recognized security and IT frameworks, vendor management, and strong communication skills; they must be eligible for Secret clearance and meet the bilingual imperative.

Skills

Enterprise Architecture
Strategic Technology Planning
Cybersecurity Program Management
IT Operations
Service Desk Management
ITIL Change Management
Cloud Infrastructure
On-Premises Infrastructure
Team Leadership
Vendor Management
Stakeholder Management
Budgeting And Operational Planning
Network Architecture
Zero Trust Security

Visa sponsorship

Not detected in the job text

Keywords

Information Management
Information Technology
Enterprise Architecture
Cybersecurity
IT Operations
Service Management
Service Desk
Cloud Services
On-Premises Infrastructure
Enterprise Applications
ITIL
NIST
ISO 27001
ITSG-33
Zero Trust
Network Architecture
Server Administration
Workstation Configuration
Artificial Intelligence
Vendor Management
Managed Service Providers
Service-Level Agreements
CISSP
CISM
Secret Security Clearance
Bilingual Imperative
Regulated Environment

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