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Added 1 min ago
RE
rooms manager - accommodation services
Renaissance Edmonton Airport Hotel
Edmonton, AB
- Full-time
Added 1 min ago
BH
Coordinated Access & Assessment Manager
BC Housing
Vancouver, BC
- Full-time
The Coordinated Access & Assessment Manager is responsible for the implementation and ongoing oversight of the Coordinated Access and Assessment initiative within the region or assigned…
Added 1 min ago
BC
Registered Nurse - Mental Health Inpatient - Job Share
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager of Inpatient Mental Health, the RN demonstrates professional development and clinical competency, utilizes the nursing process to assess, plan, implement and…
Added 1 min ago
BC
Registered Nurse - CCU
Brant Community Healthcare System
Brantford, ON
- Full-time
…projects and continuing education. Reporting to the Clinical Manager, Critical Care, and the successful applicant will be responsible for providing evidenced based, comprehensive, safe,…
Added 1 min ago
BC
Infection Control Professional (ICP)
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Reporting to the Manager of Infection Prevention and Control, the Infection Control Professional (ICP) will act as support with the ongoing implementation, development and…
Added 1 min ago
DC
Project Manager – Community-Based Research & Engagement
DIVERSEcity Community Resources Society
Surrey, BC
- Full-time
Job Title: Project Manager – Community-Based Research & Engagement
Added 1 min ago
FH
Manager Patient Access & Community Transition - Eagle Ridge Hospital
Fraser Health Authority
Port Moody, BC
- $55.25 to $79.42 CAD / hour
- Part-time
We are hiring for a Manager, Patient Access & Community Transition (PACT) to join our innovative and supportive leadership team at Eagle Ridge Hospital in Port Moody, B.C! This is an…
Added 1 min ago
UO
Animal Care Technician, Office of the Associate Dean (Research)
University of Calgary
Calgary, AB
- Full-time
Reports to the Manager, Animal Units, in the Health Sciences Animal Resource Centre at the Cumming School of Medicine, the Animal Care Technician will play a vital role in the welfare of…
Added 5 mins ago
S
Restaurant manager
Subway
Miramichi, NB
- $18 to $20 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 7 mins ago
K/
Restaurant manager
KFC / Taco bell - St. Laurent Mall
Ottawa, ON
- From $36.92 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 18 mins ago
BJ
Restaurant manager
Booster Juice
Bonnyville, AB
- From $36 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 20 mins ago
SE
Assistant manager, restaurant
Spices Everest Horizon Dinning
Okotoks, AB
- From $26 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 23 mins ago
UB
Cafeteria manager
Ukrainian bakery and coffee shop
Calgary, AB
- From $36 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 31 mins ago
GC
Advisor, Talent ManagementNew
Glencore Canada
Sparwood, BC
- $85,000 to $100,200 CAD / year
- Full-time
Reporting to the Manager Talent Development, Performance & Succession, the Advisor, Talent Managementwill be responsible for providing insights and support for the development,…
Added 33 mins ago
RS
Restaurant manager
RK Sweets & Restaurant
Mississauga, ON
- From $36.92 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 46 mins ago
TB
Store Lead
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Lethbridge, AB
- Full-time
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Added 50 mins ago
CF
Restaurant manager
Chopstix Filipino Restaurant - Macleod
Calgary, AB
- From $55 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 50 mins ago
M
Restaurant assistant manager
Makilala
Toronto, ON
- $27 to $35 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 1 hour ago
NS
2627-205 - Student Accessibility Specialist (PS4) - Lunenburg Campus
Nova Scotia Community College - NSCC
Bridgewater, NS
- Part-time
Reporting to the Manager, Student Supports, and under the functional guidance of the Manager, Student Accessibility Services, you are accountable for leading accommodation planning and…
Added 1 hour ago
SI
Registered Nurse
Shannex Incorporated
Halifax, NS
- Full-time
…sessions and other scheduled meeting as authorized by the Site Manager/Regional Manager/General…
Added 1 hour ago
S
Assistant manager, restaurant
Subway
Courtenay, BC
- From $29 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 1 hour ago
S
Assistant manager, restaurant
Subway
Comox, BC
- From $39 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 1 hour ago
LB
Manager, restaurant
La Belle et La Boeuf Gatineau
Gatineau, QC
- From $36 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 1 hour ago
WG
Restaurant manager
Wells Gray Inn Restaurant & Bar
Clearwater, BC
- $20 to $28 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 1 hour ago
TC
Program Manager, Full-Time
Taproot Community Support Services
Victoria, BC
- Full-time
The program manager provides operational and administrative direction for the development, implementation and day-to-day management of the program in this CARF-accredited agency. This…

Hays

Manager IM/IT

Ottawa, ON, Canada

$106,000 to $132,000 CAD / year · Full-time

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Job details

Pay: $106,000 to $132,000 CAD / year
Job type: Full-time
Apply by: Nov 7, 2026
Experience: 5-10 years of experience in a managerial role leading IT teams.
Posting language: English
Posted: Oct 8, 2026

Original job description

Manager IM/IT

Job Type: Permanent

Location: Ottawa, ON (Hybrid - Minimum 2 Days/Week Onsite)

Your New Company

Our client is a highly respected Canadian organization operating within a complex and regulated environment. The organization plays a critical role in supporting Canadian businesses, innovation, and public interests through collaboration, governance, and industry leadership. Recognized for its strong workplace culture, the organization offers an opportunity to contribute to meaningful initiatives while working in a collaborative and professional environment.

Your New Role

Reporting to the Senior Director, IM/IT, the Manager IM/IT is responsible for developing, implementing, and supporting a broad range of Information Management and Information Technology services in alignment with organizational priorities, evolving business requirements, and enterprise architecture initiatives.

The successful candidate will provide operational and strategic leadership across IT Operations, Service Management, Cybersecurity, Infrastructure, Enterprise Architecture, and Vendor Management.

Key responsibilities include:

Enterprise Architecture Leadership: Provide professional and operational leadership in defining, managing, and evolving enterprise architecture practices and processes.
Strategic Technology Planning: Provide strategic and tactical advice supporting IM/IT priorities, technology roadmaps, and operational objectives.
Cybersecurity Program Ownership: Lead the development, implementation, and continuous improvement of the organization's cybersecurity program.
IT Operations & Service Delivery: Lead a team of IT professionals supporting end-user computing, service desk operations, cloud services, on-premises infrastructure, and enterprise applications.
Team Leadership & Performance Management: Establish objectives, provide coaching and work direction, support professional development, and conduct performance reviews.
ITIL Change Management: Oversee Change Management processes to ensure the availability, reliability, and accountability of IM/IT services.
Service Desk Management: Oversee service desk operations, prioritization activities, maintenance programs, and ongoing service improvement initiatives.
Vendor & Managed Service Provider Management: Identify opportunities for managed services, support procurement activities, and oversee vendor performance, SLAs, dispute resolution, and service improvements.
Software Development Governance: Ensure adherence to Software Development Lifecycle (SDLC) methodologies and compliance with intellectual property agreements and regulatory requirements.
AI Initiatives Support: Provide guidance and oversight for organizational AI-related initiatives.
Stakeholder Management: Build strong relationships with executives, business leaders, vendors, consultants, and external partners while serving as a trusted IM/IT advisor.
Operational Planning & Governance: Contribute to annual planning, budgeting, reporting, and strategic technology initiatives.

What You'll Need to Succeed

Education

Bachelor's degree in Computer Science or an equivalent combination of education and experience.

Experience & Technical Requirements

5-10 years of experience in a managerial role leading IT teams.
Experience managing Service Desk operations.
Experience leading and supporting a Cybersecurity Program.
Knowledge of enterprise architecture principles and technology strategy development.
Experience supporting both on-premises and cloud-based infrastructure environments.
Knowledge of ITIL, NIST, ISO 27001, ITSG-33, or similar industry-recognized frameworks.
Experience managing vendors and Managed Service Providers (MSPs).
Experience contributing to operational plans, budgets, and annual reporting activities.
Knowledge of network architecture, workstation configuration, server administration, and cybersecurity best practices including Zero Trust principles.
Strong understanding of systems analysis, software development methodologies, and information technology operations.
Excellent verbal communication, presentation, and stakeholder engagement skills.
Excellent written communication skills.
Ability to work effectively within a highly regulated environment.

Security & Language Requirements

Must be eligible to obtain or hold a Secret Security Clearance.
Bilingual Imperative (SISS).
Candidates with existing Government of Canada, Canada School of Public Service (CSPS), Crown Corporation, or equivalent language test results are strongly preferred.

Nice to Have

CISSP certification.
CISM certification.
Experience within Federal Government, Crown Corporations, or other highly regulated environments.

What You'll Get in Return

You will have the opportunity to lead critical IT and cybersecurity initiatives within a collaborative, mission-driven environment. This role offers the chance to influence technology strategy, strengthen cybersecurity capabilities, lead service excellence initiatives, and contribute to the ongoing evolution of enterprise technology services.

What You Need to Do Now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

This posting is for an existing vacancy with the organization.

AI may be used to screen, assess, or select applicants for the position.

Apply About employer

More about this job

Responsibilities

Lead enterprise architecture, technology planning, cybersecurity, IT operations, and service delivery, including service desk, infrastructure, and enterprise applications. Manage and develop the IT team, oversee vendors and change management, and advise stakeholders on technology initiatives, governance, and AI-related work.

Requirements

Requires a bachelor's degree in Computer Science or equivalent education and experience, plus 5–10 years in IT management, including service desk and cybersecurity program leadership. Candidates need knowledge of enterprise architecture, cloud and on-premises infrastructure, recognized security and IT frameworks, vendor management, and strong communication skills; they must be eligible for Secret clearance and meet the bilingual imperative.

Skills

Enterprise Architecture
Strategic Technology Planning
Cybersecurity Program Management
IT Operations
Service Desk Management
ITIL Change Management
Cloud Infrastructure
On-Premises Infrastructure
Team Leadership
Vendor Management
Stakeholder Management
Budgeting And Operational Planning
Network Architecture
Zero Trust Security

Visa sponsorship

Not detected in the job text

Keywords

Information Management
Information Technology
Enterprise Architecture
Cybersecurity
IT Operations
Service Management
Service Desk
Cloud Services
On-Premises Infrastructure
Enterprise Applications
ITIL
NIST
ISO 27001
ITSG-33
Zero Trust
Network Architecture
Server Administration
Workstation Configuration
Artificial Intelligence
Vendor Management
Managed Service Providers
Service-Level Agreements
CISSP
CISM
Secret Security Clearance
Bilingual Imperative
Regulated Environment

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