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Added 1 min ago
NH
Child & Youth Worker - NH Mississauga
Nisa Helpline
Mississauga, ON
- Part-time
Reports to Regional Lead Location Nisa Homes Mississauga - In Person
Added 1 min ago
I
Sales Executive (Retail)
Infoya
Toronto, ON
- $150,000 to $225,000 CAD / year
- Full-time
We are looking for a Strategic Account Executive to lead and grow client relationships in North America. This individual will be responsible for full-cycle sales, from identifying…
Added 1 min ago
NV
R&D – Power Generation Valves
Neway Valve
Quebec, QC
- Full-time
Engage directly with global customers - including OEMs, EPC contractors, and engineering institutes - to lead technical clarifications and translate operational challenges into actionable…
Added 1 min ago
WF
Lead, Team
Western Financial Group
Victoria, BC
- Full-time
Added 1 min ago
WF
Client Care Associate
Western Financial Group
Sooke, BC
- Full-time
Added 1 min ago
B
Grain Elevator Team Lead
Bartlett
Oxbow, SK
- Full-time
Added 1 min ago
HM
Grower
Highline Mushrooms
Leamington, ON
- $79,374.38 to $92,603.44 CAD / year
- Full-time
We do the right thing, always. We lead the way. We are fanatical about quality. We are transparent in our relationships. We always consider the human element. We embrace diversity and…
Added 1 min ago
TI
Inventory Control Manager
Techtronic Industries Canada Inc.
Georgina, ON
- Full-time
Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products,…
Added 1 min ago
O
National account manager
Olymel
Brampton, ON
- Full-time
Lead and coordinate new product development initiatives for chains in collaboration with R\&D.
Added 1 min ago
MG
Environmental Aide (Support Services)
Michael Garron Hospital
Toronto, ON
- Part-time
The Environmental Aide under the direction of the Lead Hand and Environmental Services Supervisor cleans and removes waste in patient rooms, isolation rooms, offices and public hospital…
Added 1 min ago
TI
Service Order Resolution Rep
Techtronic Industries Canada Inc.
Georgina, ON
- Full-time
Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products,…
Added 1 min ago
MG
Medical Laboratory Technologist (Core Lab - Chem)
Michael Garron Hospital
Toronto, ON
- Part-time
Ability to lead, work well in cooperation with co-workers and interprofessional practices.
Added 1 min ago
DG
Chef Manager
Dexterra Group
Oakville, ON
- Contract
Lead a team by delegating tasks and ensuring best practices are followed
Added 1 min ago
MG
Pacemaker / Heart Function Clinician
Michael Garron Hospital
Toronto, ON
- Part-time
Proficient knowledge in advanced patient assessment and 12-lead ECG interpretation.
Added 1 min ago
A
Intermediate Civil Engineer
Ausenco
Vancouver, BC
- Full-time
Act as engineer of record or discipline lead, providing direction to drafting and engineering staff in the preparation of designs, design drawings, contract documents, engineering…
Added 1 min ago
U
Part Time Package Handler (Twilight Sort) - Surrey
UPS
Surrey, BC
- Part-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 1 min ago
PC
Manager, Threat Hunting & Incident Response
PwC Canada
Toronto, ON · North York, ON
- Full-time
…security analysts through regular interactions with the QA…
Added 1 min ago
E
Automotive Detailer - Car Washer - Prince Rupert
Enterprise
Prince Rupert, BC
- Full-time
…the industry. As an Auto Detailer and Car Washer, you will lead our commitment to exceptional cleaning practices, exceeding standard protocols to ensure the health and safety of…
Added 1 min ago
E
Automotive Detailer - Car Washer - Terrace
Enterprise
Terrace, BC
- Full-time
…the industry. As an Auto Detailer and Car Washer, you will lead our commitment to exceptional cleaning practices, exceeding standard protocols to ensure the health and safety of…
Added 1 min ago
PC
Manager
Parq Casino
Vancouver, BC
- $50,000 to $60,000 CAD / year
- Full-time
Lead, coach, train, and develop Front of House employees to maintain high performance standards.
Added 1 min ago
E
Automotive Detailer - Car Washer - Prince George Airport
Enterprise
Prince George, BC
- Full-time
…the industry. As an Auto Detailer and Car Washer, you will lead our commitment to exceptional cleaning practices, exceeding standard protocols to ensure the health and safety of…
Added 1 min ago
AD
Quantity Surveyor / Estimator
ADL Design and Build Ltd
London, ON
- Full-time
Our sales assistant handles initial lead nurturing. You will then take responsibility for site visits, specification gathering, budget assessments, estimating and proposals.
Added 1 min ago
I-
Controller – Manufacturing | Contract with Extension Potential
IFG - International Financial Group
Toronto, ON
- $60 to $80 CAD / hour
- Contract
…close activities, ensure the accuracy of financial reporting, lead the accounting team, and support continuous improvements across finance…
Added 2 mins ago
Actuarial Consultant - Alberta Auto Pricing
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Thunder Bay, ON · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Lloydminster, AB · Dartmouth, NS · Calgary, AB · Lethbridge, AB · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
As an Actuarial Consultant (Personal Lines Pricing – Alberta Auto), you’ll take a lead role in the auto pricing analysis for the Alberta region, working with a high degree of autonomy. This…
Added 2 mins ago
Key Account Manager, Out of Home
Nestle Operational Services Worldwide SA
Toronto, ON
Lead the strategic relationship and strategy development with the distributor network, identifying opportunities that align with the NWPB Market Business Strategy, and develop and execute…

Hays

Manager IM/IT

Ottawa, ON, Canada

$106,000 to $132,000 CAD / year · Full-time

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Job details

Pay: $106,000 to $132,000 CAD / year
Job type: Full-time
Apply by: Nov 7, 2026
Experience: 5-10 years of experience in a managerial role leading IT teams.
Posting language: English
Posted: Oct 8, 2026

Original job description

Manager IM/IT

Job Type: Permanent

Location: Ottawa, ON (Hybrid - Minimum 2 Days/Week Onsite)

Your New Company

Our client is a highly respected Canadian organization operating within a complex and regulated environment. The organization plays a critical role in supporting Canadian businesses, innovation, and public interests through collaboration, governance, and industry leadership. Recognized for its strong workplace culture, the organization offers an opportunity to contribute to meaningful initiatives while working in a collaborative and professional environment.

Your New Role

Reporting to the Senior Director, IM/IT, the Manager IM/IT is responsible for developing, implementing, and supporting a broad range of Information Management and Information Technology services in alignment with organizational priorities, evolving business requirements, and enterprise architecture initiatives.

The successful candidate will provide operational and strategic leadership across IT Operations, Service Management, Cybersecurity, Infrastructure, Enterprise Architecture, and Vendor Management.

Key responsibilities include:

Enterprise Architecture Leadership: Provide professional and operational leadership in defining, managing, and evolving enterprise architecture practices and processes.
Strategic Technology Planning: Provide strategic and tactical advice supporting IM/IT priorities, technology roadmaps, and operational objectives.
Cybersecurity Program Ownership: Lead the development, implementation, and continuous improvement of the organization's cybersecurity program.
IT Operations & Service Delivery: Lead a team of IT professionals supporting end-user computing, service desk operations, cloud services, on-premises infrastructure, and enterprise applications.
Team Leadership & Performance Management: Establish objectives, provide coaching and work direction, support professional development, and conduct performance reviews.
ITIL Change Management: Oversee Change Management processes to ensure the availability, reliability, and accountability of IM/IT services.
Service Desk Management: Oversee service desk operations, prioritization activities, maintenance programs, and ongoing service improvement initiatives.
Vendor & Managed Service Provider Management: Identify opportunities for managed services, support procurement activities, and oversee vendor performance, SLAs, dispute resolution, and service improvements.
Software Development Governance: Ensure adherence to Software Development Lifecycle (SDLC) methodologies and compliance with intellectual property agreements and regulatory requirements.
AI Initiatives Support: Provide guidance and oversight for organizational AI-related initiatives.
Stakeholder Management: Build strong relationships with executives, business leaders, vendors, consultants, and external partners while serving as a trusted IM/IT advisor.
Operational Planning & Governance: Contribute to annual planning, budgeting, reporting, and strategic technology initiatives.

What You'll Need to Succeed

Education

Bachelor's degree in Computer Science or an equivalent combination of education and experience.

Experience & Technical Requirements

5-10 years of experience in a managerial role leading IT teams.
Experience managing Service Desk operations.
Experience leading and supporting a Cybersecurity Program.
Knowledge of enterprise architecture principles and technology strategy development.
Experience supporting both on-premises and cloud-based infrastructure environments.
Knowledge of ITIL, NIST, ISO 27001, ITSG-33, or similar industry-recognized frameworks.
Experience managing vendors and Managed Service Providers (MSPs).
Experience contributing to operational plans, budgets, and annual reporting activities.
Knowledge of network architecture, workstation configuration, server administration, and cybersecurity best practices including Zero Trust principles.
Strong understanding of systems analysis, software development methodologies, and information technology operations.
Excellent verbal communication, presentation, and stakeholder engagement skills.
Excellent written communication skills.
Ability to work effectively within a highly regulated environment.

Security & Language Requirements

Must be eligible to obtain or hold a Secret Security Clearance.
Bilingual Imperative (SISS).
Candidates with existing Government of Canada, Canada School of Public Service (CSPS), Crown Corporation, or equivalent language test results are strongly preferred.

Nice to Have

CISSP certification.
CISM certification.
Experience within Federal Government, Crown Corporations, or other highly regulated environments.

What You'll Get in Return

You will have the opportunity to lead critical IT and cybersecurity initiatives within a collaborative, mission-driven environment. This role offers the chance to influence technology strategy, strengthen cybersecurity capabilities, lead service excellence initiatives, and contribute to the ongoing evolution of enterprise technology services.

What You Need to Do Now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

This posting is for an existing vacancy with the organization.

AI may be used to screen, assess, or select applicants for the position.

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More about this job

Responsibilities

Lead enterprise architecture, technology planning, cybersecurity, IT operations, and service delivery, including service desk, infrastructure, and enterprise applications. Manage and develop the IT team, oversee vendors and change management, and advise stakeholders on technology initiatives, governance, and AI-related work.

Requirements

Requires a bachelor's degree in Computer Science or equivalent education and experience, plus 5–10 years in IT management, including service desk and cybersecurity program leadership. Candidates need knowledge of enterprise architecture, cloud and on-premises infrastructure, recognized security and IT frameworks, vendor management, and strong communication skills; they must be eligible for Secret clearance and meet the bilingual imperative.

Skills

Enterprise Architecture
Strategic Technology Planning
Cybersecurity Program Management
IT Operations
Service Desk Management
ITIL Change Management
Cloud Infrastructure
On-Premises Infrastructure
Team Leadership
Vendor Management
Stakeholder Management
Budgeting And Operational Planning
Network Architecture
Zero Trust Security

Visa sponsorship

Not detected in the job text

Keywords

Information Management
Information Technology
Enterprise Architecture
Cybersecurity
IT Operations
Service Management
Service Desk
Cloud Services
On-Premises Infrastructure
Enterprise Applications
ITIL
NIST
ISO 27001
ITSG-33
Zero Trust
Network Architecture
Server Administration
Workstation Configuration
Artificial Intelligence
Vendor Management
Managed Service Providers
Service-Level Agreements
CISSP
CISM
Secret Security Clearance
Bilingual Imperative
Regulated Environment

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