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Research Laboratory Assistant - Glasgow Clinical Research Facility
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
…deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national…
Added 4 mins ago
SD
warehouse manager
Sakura Distributors Inc
Surrey, BC
- Full-time
Assess client’s needs and resources to recommend the appropriate goods or services
Added 4 mins ago
NS
Research Laboratory Assistant - Glasgow Clinical Research Facility
NHS Scotland
Saskatoon, SK
- Contract
…deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national…
Added 4 mins ago
LH
Business Solutions Manager, Occupational Health & Specialty
Lifemark Health Group
Toronto, ON · North York, ON
- $100,000 to $120,000 CAD / year
- Full-time
The Business Solutions Manager serves as the primary strategic partner between Occupational Health and Specialty Programs and the Technology and Analytics organization. Reporting to the…
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O
Manager, Strategy and Operations, OCIO
OPTrust
Toronto, ON
- Contract
The Manager, Strategy, OCIO will support the CIO, and SEMDs in the day-to-day management of the Investment Division. The individual will play an important role in high-impact strategic…
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TS
Store Associate
The Salvation Army in Canada
Richmond, BC
- Full-time
Internal: Store Manager, Corps Officer(s), volunteers, staff
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System Specialist
Akkodis
Mississauga, ON
- Contract
Engagement Model: Professional Services Engagement – B2B (Incorporated Entities Only)
Added 4 mins ago
BU
Client Engagement Specialist
Brandon University
Brandon, MB
- Full-time
Manitoba Agricultural Services Corporation Posted: October 7, 2026
Added 4 mins ago
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Manager, Chronic Disease & Population Health
Guelph Family Health Team
Guelph, ON
- Full-time
The Manager, Chronic Disease & Population Health provides clinical program and people leadership for Guelph FHT's chronic disease services and community-based programs. The role is…
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WL
Sport Medicine and Athlete Performance Manager
Wilfrid Laurier University
Waterloo, ON
- $85,357 to $106,696 CAD / year
- Contract
The Manager, Sports Medicine & Athlete Performance reports to the Associate Director Interuniversity Sport Programs (Associate Director) and is a member of the department leadership team.…
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TS
Program Co-ordinator
The Salvation Army in Canada
Hamilton, ON
- Part-time
The work schedule is determined in consultation with your manager and may vary according to therequirements of responsibility. Applicable shifts include a half hour unpaid meal break.
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SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 4 mins ago
DD
Office Manager
DECA Dental Group
Richmond, BC
- Full-time
Dental Office Manager – Join us. Where your smile truly matters!
Added 4 mins ago
SO
Receptionist
Spaces. offices | co-working | meeting rooms.
Toronto, ON
- Full-time
…incoming call to another customer. You may sure that all of the services are properly charged, so that invoices are…
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ME
Manager 3D CADD & Revit Implementation
Morson Edge (Canada)
Toronto, ON · North York, ON
- $65 to $85 CAD / hour
- Contract
Job Title: Manager – 3D CADD & Revit Implementation
Added 4 mins ago
RG
Accounting & Consolidation Manager
Ramudden Global North America
Markham, ON
- Full-time
Reporting to the Corporate Controller, the Accounting & Consolidation Manager will play an important role in our North American Finance team, overseeing corporate accounting, financial…
Added 4 mins ago
CL
International Marketing Manager
Clover Leaf Seafoods
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Marketing Manager, International– Markham, Ontario
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Program Manager
DCM
Brampton, ON
- $65,149 to $81,436 CAD / year
- Full-time
…agencies. Our core strength lies in delivering individualized services to our clients that simplify their communications, including customized printing, highly personalized marketing…
Added 4 mins ago
CC
National Account Manager
Cogent Communications
Toronto, ON
- Full-time
…businesses with high speed Internet access, private network services, IPv4 address leasing, optical transport services and data center colocation services. Cogent's facilities-based,…
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Assistant Branch Manager - Lynn Creek
Vancity
North Vancouver, BC
- Full-time
As an Assistant Branch Manager, you will establish and develop relationships with our business community contacts and look for opportunities to promote Vancity products and services with…
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Mortgage Development Manager - Vancouver Island
Vancity
Bowen Island, BC
- Full-time
This is a Full-time, Permanent role based in Vancouver Island, and will report directly to the Senior Manager, Member Advisory Services.
Added 4 mins ago
L&
Boutique Manager and Senior Skincare Advisor
Loshen & Crem
AB · Edmonton, AB
- Full-time
We are seeking a full-time Boutique Manager & Senior Skincare Advisor to join our Windermere flagship team. Inspired by the highest standards of experience-led beauty retail, this role is…
Added 4 mins ago
SC
Category Business Manager
Sport Chek
Calgary, AB
- Full-time
Reporting to the AVP, the Category Business Manager is the key leader in the Merchandising Strategic Business Unit (SBU). Operating as the business owner for the category, within…
Added 6 mins ago
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Deli Manager - Full Time ( Days, Evenings and Weekends)
Co-op
Portage la Prairie, MB
- Full-time
Homestead Co-op is hiring a Full Time Deli Manager at our Portage la Prairie Food Store location.
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Food Store Manager-Hawkstone Food Store
Co-op
Edmonton, AB
- Full-time
…our local communities. North Central Co-op provides goods and services to our local communities within Stony Plain, Edmonton, Fort Saskatchewan, Spruce Grove, St. Albert, Legal, Sherwood…

Hays

Manager IM/IT

Ottawa, ON, Canada

$106,000 to $132,000 CAD / year · Full-time

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Job details

Pay: $106,000 to $132,000 CAD / year
Job type: Full-time
Apply by: Nov 7, 2026
Experience: 5-10 years of experience in a managerial role leading IT teams.
Posting language: English
Posted: Oct 8, 2026

Original job description

Manager IM/IT

Job Type: Permanent

Location: Ottawa, ON (Hybrid - Minimum 2 Days/Week Onsite)

Your New Company

Our client is a highly respected Canadian organization operating within a complex and regulated environment. The organization plays a critical role in supporting Canadian businesses, innovation, and public interests through collaboration, governance, and industry leadership. Recognized for its strong workplace culture, the organization offers an opportunity to contribute to meaningful initiatives while working in a collaborative and professional environment.

Your New Role

Reporting to the Senior Director, IM/IT, the Manager IM/IT is responsible for developing, implementing, and supporting a broad range of Information Management and Information Technology services in alignment with organizational priorities, evolving business requirements, and enterprise architecture initiatives.

The successful candidate will provide operational and strategic leadership across IT Operations, Service Management, Cybersecurity, Infrastructure, Enterprise Architecture, and Vendor Management.

Key responsibilities include:

Enterprise Architecture Leadership: Provide professional and operational leadership in defining, managing, and evolving enterprise architecture practices and processes.
Strategic Technology Planning: Provide strategic and tactical advice supporting IM/IT priorities, technology roadmaps, and operational objectives.
Cybersecurity Program Ownership: Lead the development, implementation, and continuous improvement of the organization's cybersecurity program.
IT Operations & Service Delivery: Lead a team of IT professionals supporting end-user computing, service desk operations, cloud services, on-premises infrastructure, and enterprise applications.
Team Leadership & Performance Management: Establish objectives, provide coaching and work direction, support professional development, and conduct performance reviews.
ITIL Change Management: Oversee Change Management processes to ensure the availability, reliability, and accountability of IM/IT services.
Service Desk Management: Oversee service desk operations, prioritization activities, maintenance programs, and ongoing service improvement initiatives.
Vendor & Managed Service Provider Management: Identify opportunities for managed services, support procurement activities, and oversee vendor performance, SLAs, dispute resolution, and service improvements.
Software Development Governance: Ensure adherence to Software Development Lifecycle (SDLC) methodologies and compliance with intellectual property agreements and regulatory requirements.
AI Initiatives Support: Provide guidance and oversight for organizational AI-related initiatives.
Stakeholder Management: Build strong relationships with executives, business leaders, vendors, consultants, and external partners while serving as a trusted IM/IT advisor.
Operational Planning & Governance: Contribute to annual planning, budgeting, reporting, and strategic technology initiatives.

What You'll Need to Succeed

Education

Bachelor's degree in Computer Science or an equivalent combination of education and experience.

Experience & Technical Requirements

5-10 years of experience in a managerial role leading IT teams.
Experience managing Service Desk operations.
Experience leading and supporting a Cybersecurity Program.
Knowledge of enterprise architecture principles and technology strategy development.
Experience supporting both on-premises and cloud-based infrastructure environments.
Knowledge of ITIL, NIST, ISO 27001, ITSG-33, or similar industry-recognized frameworks.
Experience managing vendors and Managed Service Providers (MSPs).
Experience contributing to operational plans, budgets, and annual reporting activities.
Knowledge of network architecture, workstation configuration, server administration, and cybersecurity best practices including Zero Trust principles.
Strong understanding of systems analysis, software development methodologies, and information technology operations.
Excellent verbal communication, presentation, and stakeholder engagement skills.
Excellent written communication skills.
Ability to work effectively within a highly regulated environment.

Security & Language Requirements

Must be eligible to obtain or hold a Secret Security Clearance.
Bilingual Imperative (SISS).
Candidates with existing Government of Canada, Canada School of Public Service (CSPS), Crown Corporation, or equivalent language test results are strongly preferred.

Nice to Have

CISSP certification.
CISM certification.
Experience within Federal Government, Crown Corporations, or other highly regulated environments.

What You'll Get in Return

You will have the opportunity to lead critical IT and cybersecurity initiatives within a collaborative, mission-driven environment. This role offers the chance to influence technology strategy, strengthen cybersecurity capabilities, lead service excellence initiatives, and contribute to the ongoing evolution of enterprise technology services.

What You Need to Do Now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

This posting is for an existing vacancy with the organization.

AI may be used to screen, assess, or select applicants for the position.

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More about this job

Responsibilities

Lead enterprise architecture, technology planning, cybersecurity, IT operations, and service delivery, including service desk, infrastructure, and enterprise applications. Manage and develop the IT team, oversee vendors and change management, and advise stakeholders on technology initiatives, governance, and AI-related work.

Requirements

Requires a bachelor's degree in Computer Science or equivalent education and experience, plus 5–10 years in IT management, including service desk and cybersecurity program leadership. Candidates need knowledge of enterprise architecture, cloud and on-premises infrastructure, recognized security and IT frameworks, vendor management, and strong communication skills; they must be eligible for Secret clearance and meet the bilingual imperative.

Skills

Enterprise Architecture
Strategic Technology Planning
Cybersecurity Program Management
IT Operations
Service Desk Management
ITIL Change Management
Cloud Infrastructure
On-Premises Infrastructure
Team Leadership
Vendor Management
Stakeholder Management
Budgeting And Operational Planning
Network Architecture
Zero Trust Security

Visa sponsorship

Not detected in the job text

Keywords

Information Management
Information Technology
Enterprise Architecture
Cybersecurity
IT Operations
Service Management
Service Desk
Cloud Services
On-Premises Infrastructure
Enterprise Applications
ITIL
NIST
ISO 27001
ITSG-33
Zero Trust
Network Architecture
Server Administration
Workstation Configuration
Artificial Intelligence
Vendor Management
Managed Service Providers
Service-Level Agreements
CISSP
CISM
Secret Security Clearance
Bilingual Imperative
Regulated Environment

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