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Added 7 mins ago
A
Senior Manager, Technology Transformation
Amyantek
Toronto, ON
- Contract
DT SLT and Portfolio Directors across Agriculture, Manufacturing, Supply Chain, Finance, HR, Growth, Procurement, Data & Analytics, AI, Infrastructure & Operations, and Cybersecurity.
Added 52 mins ago
FB
Campus Float Educator - Centennial
Fueling Brains & FB Academies
Calgary, AB
- Full-time
Fueling Brains Academy is seeking a caring, adaptable, and dependable Campus Float Educator to support daily classroom operations across various age groups and learning environments.
Added 1 hour ago
C
Temporary Sales Associate
Coach
Mont-Royal, QC
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 1 hour ago
BC
Director, Communications and Engagement – Redevelopment Projects
Brant Community Healthcare System
Brantford, ON
- Full-time
…President, Strategy, Quality, Risk and Communications, the Director, Communications and Engagement – Redevelopment Projects provides strategic direction for all communications, interest…
Added 1 hour ago
FH
Manager Patient Access & Community Transition - Eagle Ridge Hospital
Fraser Health Authority
Port Moody, BC
- $55.25 to $79.42 CAD / hour
- Part-time
…functions, as well as areas which provide general support to site…
Added 1 hour ago
BI
Associate Director/Director, Private Markets Credit
BMO Insurance
Toronto, ON
- Full-time
The Associate Director, Private Markets Credit is responsible for the sourcing, underwriting, execution, and ongoing monitoring of private market credit investments, with a primary focus on…
Added 1 hour ago
SI
Senior Director, Revenue Management
Saputo Inc.
Montreal, QC
- Full-time
The Senior Director, Revenue Management leads Saputo North America’s revenue management agenda across Canada and the United States to deliver sustainable, profitable growth across…
Added 1 hour ago
MS
Director, Pharmacy & Family Medicine Sales
Myant Shared Service Corp.
Mississauga, ON
- Full-time
…family doctor and within their community. We are looking for a Director, Pharmacy & Family Medicine Sales to build and scale three important access channels across…
Added 1 hour ago
MS
Director, Employer Sales
Myant Shared Service Corp.
Mississauga, ON
- Full-time
We are looking for a Director, Employer Sales who knows how to open doors, build relationships at the highest levels and turn a compelling healthcare proposition into major enterprise…
Added 1 hour ago
MS
Director, Cardiology Sales
Myant Shared Service Corp.
Mississauga, ON
- Full-time
We are looking for a Director, Cardiology Sales to lead one of our most important growth channels. This is a role for someone who has spent years selling into cardiology and healthcare, and…
Added 2 hours ago
VE
Health & Safety Manager F/H
VINCI Energies
Toronto, ON
- Full-time
Plan and lead monthly review of LTI and HiPo with the Project Director, Project Manager(s), Construction Director, Construction Managers, Plant Manager.
Added 2 hours ago
NV
Senior Technical Cybersecurity Lead (ID#5561)
New Value Solutions
Canada
- Contract
…solutions. We are not looking for experience centered on SOC operations, incident management, or network and perimeter…
Added 2 hours ago
EL
Senior Director, Radiotracer Supply Strategy and External Engagement
Eli Lilly and Company
Toronto, ON
- Full-time
…fulfillment across geographies, in partnership with Manufacturing Operations teams, CDDA, the Therapeutic Area Business Units, Procurement, Quality, and external…
Added 2 hours ago
H
Manager IM/IT
Hays
Ottawa, ON
- $106,000 to $132,000 CAD / year
- Full-time
Reporting to the Senior Director, IM/IT, the Manager IM/IT is responsible for developing, implementing, and supporting a broad range of Information Management and Information Technology…
Added 2 hours ago
NV
Cybersecurity, Senior Technical Lead (ID#5560)
New Value Solutions
Vancouver, BC · Greater Vancouver, BC
- Contract
…solutions. We are not looking for experience centered on SOC operations, incident management, or network and perimeter…
Added 2 hours ago
MD
Municipal District of Taber | Manager of Public Works
Municipal District of Taber
Taber, AB
- Full-time
Reporting to the Director of Municipal Operations and leading a team of six direct reports, the Manager of Public Works provides leadership, direction, planning, and oversight to Public…
Added 3 hours ago
SO
Heritage and Natural Resource Manager
Secretariat Of The Haida Nation
Masset, BC
- Full-time
Reporting to the Director of Lands, the Heritage & Natural Resource Manager oversees the program areas associated with implementing the Strategic Land Use Agreement, the Kunst’aa…
Added 3 hours ago
K
Director, Strategic Account (Food/CPG)
Kelly
Brantford, ON
- Up to $169,337 USD / year
- Full-time
Our client is a growing food manufacturing organization with an exciting opportunity for a Director, Strategic Accounts to lead and grow a key national retail partnership. This is a…
Added 3 hours ago
SM
Unit Assistant, Emergency
Stevenson Memorial Hospital
Alliston, ON
- Internship
Communicates issues and concerns to the Director.
Added 3 hours ago
K
Customer Business Development Manager
Kelly
Brantford, ON
- $87,761 to $109,701 USD / year
- Full-time
…Business Development Manager to join their team. Reporting to the Director of Sales, this role is responsible for managing a key customer relationship and the day-to-day commercial…
Added 3 hours ago
IG
Gestionnaire, systèmes financiers***Manager, Financial Systems
IPEX Group
CA - IDS - Office
- Full-time
Added 3 hours ago
A
Gestionnaire, systèmes financiers***Manager, Financial Systems
Aliaxis
CA - IDS - Office
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Added 3 hours ago
EC
Administrative Assistant PT
EHN Canada
Carters Point, NB
- $22 to $25 CAD / hour
- Part-time
Under the Executive Director's direction, the Assistant will anticipate needs, take initiative, and work independently and collaboratively as needed. This position also requires strong…
Added 3 hours ago
NP
Director of Sales and Marketing
Naturally Pacific Resort
Campbell River, BC
- Full-time
As a key member of our team the Director of Sales and Marketing is responsible for driving the sales strategy and execution for Naturally Pacific Resort. This role involves managing client…
Added 3 hours ago
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Design Director
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Hays

Manager IM/IT

Ottawa, ON, Canada

$106,000 to $132,000 CAD / year · Full-time

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Job details

Pay: $106,000 to $132,000 CAD / year
Job type: Full-time
Apply by: Nov 7, 2026
Experience: 5-10 years of experience in a managerial role leading IT teams.
Posting language: English
Posted: Oct 8, 2026

Original job description

Manager IM/IT

Job Type: Permanent

Location: Ottawa, ON (Hybrid - Minimum 2 Days/Week Onsite)

Your New Company

Our client is a highly respected Canadian organization operating within a complex and regulated environment. The organization plays a critical role in supporting Canadian businesses, innovation, and public interests through collaboration, governance, and industry leadership. Recognized for its strong workplace culture, the organization offers an opportunity to contribute to meaningful initiatives while working in a collaborative and professional environment.

Your New Role

Reporting to the Senior Director, IM/IT, the Manager IM/IT is responsible for developing, implementing, and supporting a broad range of Information Management and Information Technology services in alignment with organizational priorities, evolving business requirements, and enterprise architecture initiatives.

The successful candidate will provide operational and strategic leadership across IT Operations, Service Management, Cybersecurity, Infrastructure, Enterprise Architecture, and Vendor Management.

Key responsibilities include:

Enterprise Architecture Leadership: Provide professional and operational leadership in defining, managing, and evolving enterprise architecture practices and processes.
Strategic Technology Planning: Provide strategic and tactical advice supporting IM/IT priorities, technology roadmaps, and operational objectives.
Cybersecurity Program Ownership: Lead the development, implementation, and continuous improvement of the organization's cybersecurity program.
IT Operations & Service Delivery: Lead a team of IT professionals supporting end-user computing, service desk operations, cloud services, on-premises infrastructure, and enterprise applications.
Team Leadership & Performance Management: Establish objectives, provide coaching and work direction, support professional development, and conduct performance reviews.
ITIL Change Management: Oversee Change Management processes to ensure the availability, reliability, and accountability of IM/IT services.
Service Desk Management: Oversee service desk operations, prioritization activities, maintenance programs, and ongoing service improvement initiatives.
Vendor & Managed Service Provider Management: Identify opportunities for managed services, support procurement activities, and oversee vendor performance, SLAs, dispute resolution, and service improvements.
Software Development Governance: Ensure adherence to Software Development Lifecycle (SDLC) methodologies and compliance with intellectual property agreements and regulatory requirements.
AI Initiatives Support: Provide guidance and oversight for organizational AI-related initiatives.
Stakeholder Management: Build strong relationships with executives, business leaders, vendors, consultants, and external partners while serving as a trusted IM/IT advisor.
Operational Planning & Governance: Contribute to annual planning, budgeting, reporting, and strategic technology initiatives.

What You'll Need to Succeed

Education

Bachelor's degree in Computer Science or an equivalent combination of education and experience.

Experience & Technical Requirements

5-10 years of experience in a managerial role leading IT teams.
Experience managing Service Desk operations.
Experience leading and supporting a Cybersecurity Program.
Knowledge of enterprise architecture principles and technology strategy development.
Experience supporting both on-premises and cloud-based infrastructure environments.
Knowledge of ITIL, NIST, ISO 27001, ITSG-33, or similar industry-recognized frameworks.
Experience managing vendors and Managed Service Providers (MSPs).
Experience contributing to operational plans, budgets, and annual reporting activities.
Knowledge of network architecture, workstation configuration, server administration, and cybersecurity best practices including Zero Trust principles.
Strong understanding of systems analysis, software development methodologies, and information technology operations.
Excellent verbal communication, presentation, and stakeholder engagement skills.
Excellent written communication skills.
Ability to work effectively within a highly regulated environment.

Security & Language Requirements

Must be eligible to obtain or hold a Secret Security Clearance.
Bilingual Imperative (SISS).
Candidates with existing Government of Canada, Canada School of Public Service (CSPS), Crown Corporation, or equivalent language test results are strongly preferred.

Nice to Have

CISSP certification.
CISM certification.
Experience within Federal Government, Crown Corporations, or other highly regulated environments.

What You'll Get in Return

You will have the opportunity to lead critical IT and cybersecurity initiatives within a collaborative, mission-driven environment. This role offers the chance to influence technology strategy, strengthen cybersecurity capabilities, lead service excellence initiatives, and contribute to the ongoing evolution of enterprise technology services.

What You Need to Do Now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

This posting is for an existing vacancy with the organization.

AI may be used to screen, assess, or select applicants for the position.

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More about this job

Responsibilities

Lead enterprise architecture, technology planning, cybersecurity, IT operations, and service delivery, including service desk, infrastructure, and enterprise applications. Manage and develop the IT team, oversee vendors and change management, and advise stakeholders on technology initiatives, governance, and AI-related work.

Requirements

Requires a bachelor's degree in Computer Science or equivalent education and experience, plus 5–10 years in IT management, including service desk and cybersecurity program leadership. Candidates need knowledge of enterprise architecture, cloud and on-premises infrastructure, recognized security and IT frameworks, vendor management, and strong communication skills; they must be eligible for Secret clearance and meet the bilingual imperative.

Skills

Enterprise Architecture
Strategic Technology Planning
Cybersecurity Program Management
IT Operations
Service Desk Management
ITIL Change Management
Cloud Infrastructure
On-Premises Infrastructure
Team Leadership
Vendor Management
Stakeholder Management
Budgeting And Operational Planning
Network Architecture
Zero Trust Security

Visa sponsorship

Not detected in the job text

Keywords

Information Management
Information Technology
Enterprise Architecture
Cybersecurity
IT Operations
Service Management
Service Desk
Cloud Services
On-Premises Infrastructure
Enterprise Applications
ITIL
NIST
ISO 27001
ITSG-33
Zero Trust
Network Architecture
Server Administration
Workstation Configuration
Artificial Intelligence
Vendor Management
Managed Service Providers
Service-Level Agreements
CISSP
CISM
Secret Security Clearance
Bilingual Imperative
Regulated Environment

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