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Added 1 min ago
J
Shift manager - fast food restaurant
JobsMedia.io
Golden, BC
- Internship
Ensure that food and service meet quality control standards
Added 1 min ago
GC
Department Manager - Gift & Home Décor – Saanich
GARDENWORKS Canada
Saanich, BC
- Full-time
We are seeking a creative, organized, and customer-focused retail leader to join our Saanich team as Department Manager – Gift & Home Décor. In this role, you will oversee the daily…
Added 3 mins ago
LC
Directeur adjoint de magasin
Loblaw Companies Limited
Rosemère, QC
- Full-time
Reporting to the Store Manager, the Assistant Store Manager will provide excellence in customer service. Demonstrate leadership by managing employees and effectively planning.
Added 3 mins ago
LC
Manager, Warehouse Operations Il
Loblaw Companies Limited
Winnipeg, MB
- Full-time
Review inbound and outbound volumes, assess operational capacity, and develop plans to support workflow efficiencies and outbound service requirements.
Added 3 mins ago
LC
Store Administrator Full Time Day Greenlight Requisition
Loblaw Companies Limited
Toronto, ON
- Full-time
Be accountable for office duties as indicated by Store Manager
Added 3 mins ago
LC
Meat Department Manager Full Time Day
Loblaw Companies Limited
Bridgewater, NS
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 3 mins ago
VC
Food Service Worker
Vancouver Coastal Health
Vancouver, BC
- $25.82 CAD / hour
- Part-time
…visitors and staff. Reporting to the Coordinator and/or the Manager, Food Services, and with work direction from the Food Service Supervisor, and/or the Cook, the Food Service Worker…
Added 3 mins ago
VC
Food Service Worker - Casual/On-Call
Vancouver Coastal Health
Sechelt, BC
- $25.82 CAD / hour
- Other
…visitors and staff. Reporting to the Coordinator and/or the Manager, Food Services, and with work direction from the Food Service Supervisor, and/or the Cook, the Food Service Worker…
Added 3 mins ago
VC
Food Service Worker
Vancouver Coastal Health
Vancouver, BC
- $25.82 CAD / hour
- Part-time
…visitors and staff. Reporting to the Coordinator and/or the Manager, Food Services, and with work direction from the Food Service Supervisor, and/or the Cook, the Food Service Worker…
Added 3 mins ago
MC
Financial Services Representative - Full Time
Meridian Credit Union
Burlington, ON
- $50,000 to $53,000 CAD / year
- Full-time
As our Financial Services Representative, you will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience. In…
Added 3 mins ago
AG
Electrical & Controls Project Engineer
Artemis Gold - Blackwater Project
Vancouver, BC
- Other
Reporting to the Engineering Manager - Capital Projects the Electrical and Controls Project Engineer is responsible for design and overseeing the planning, execution, and commissioning of…
Added 3 mins ago
U
Administrative and Resilience Coordinator (March Of Giants)
Ubisoft
Montreal, QC
- Full-time
…resilience activities. You will report to the Studio Resilience Manager and work within established guidelines and…
Added 3 mins ago
U
Human Resources Advisor
Ubisoft
Quebec, QC · Montreal, Québec
- Full-time
…deliver a consistent, efficient employee experience focused on service excellence, while supporting managers in their responsibilities for talent and team…
Added 3 mins ago
U
Human Resources Advisor
Ubisoft
Montreal, QC
- Full-time
…deliver a consistent, efficient employee experience focused on service excellence, while supporting managers in their responsibilities for talent and team…
Added 3 mins ago
U
Human Resources Advisor
Ubisoft
Saguenay, QC · Montreal, Québec
- Full-time
…deliver a consistent, efficient employee experience focused on service excellence, while supporting managers in their responsibilities for talent and team…
Added 3 mins ago
SG
Food Service Manager
S&R Group of Companies
Sarnia, ON
- Full-time
We are seeking a dedicated and experienced Food Service Manager to lead our culinary team and oversee the daily operations of our Food Services Department at our Seniors Living Home in…
Added 3 mins ago
HB
Assistant Manager - BOSS Store, St. Bruno
HUGO BOSS Canada, Inc.
Saint-Bruno-de-Montarville, QC
- Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 3 mins ago
HB
Store Manager - BOSS Store, St Foy
HUGO BOSS Canada, Inc.
Ste.-Foy, QC
- Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 3 mins ago
B
Client Service Associate
BMO
Toronto, ON · CLAIRE
- Full-time
The Client Service Associate role supports one or more Investment Advisors (IAs) and IA Team and staff, and Private Wealth branch operations with day-to-day administration and provides…
Added 3 mins ago
Revenue Operations Specialist
Diligent Corporation
Vancouver, BC
Support the Revenue Operations Manager in managing SKU workflows and request queues
Added 9 mins ago
TH
Restaurant manager
Tim Hortons
Chatham, ON
- From $27 CAD / hour
- Full-time
- On-site
Added 13 mins ago
NC
Assistant manager - food services
NAM CHINOOK LTD
Calgary, AB
- From $37.5 CAD / hour
- Full-time
- On-site
Added 13 mins ago
NC
Rentals manager
National Car Rental
Victoria, BC
- From $43.27 CAD / hour
- Full-time
- On-site
Added 16 mins ago
UF
Restaurant manager
Uncle Fatih's Pizza - Cambie Location
Vancouver, BC
- From $36.7 CAD / hour
- Full-time
- On-site
Added 16 mins ago
DQ
shift manager - fast food restaurant
Dairy Queen
Golden, BC
- Full-time
Ensure that food and service meet quality control standards

Hays

Manager IM/IT

Ottawa, ON, Canada

$106,000 to $132,000 CAD / year · Full-time

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Job details

Pay: $106,000 to $132,000 CAD / year
Job type: Full-time
Apply by: Nov 7, 2026
Experience: 5-10 years of experience in a managerial role leading IT teams.
Posting language: English
Posted: Oct 8, 2026

Original job description

Manager IM/IT

Job Type: Permanent

Location: Ottawa, ON (Hybrid - Minimum 2 Days/Week Onsite)

Your New Company

Our client is a highly respected Canadian organization operating within a complex and regulated environment. The organization plays a critical role in supporting Canadian businesses, innovation, and public interests through collaboration, governance, and industry leadership. Recognized for its strong workplace culture, the organization offers an opportunity to contribute to meaningful initiatives while working in a collaborative and professional environment.

Your New Role

Reporting to the Senior Director, IM/IT, the Manager IM/IT is responsible for developing, implementing, and supporting a broad range of Information Management and Information Technology services in alignment with organizational priorities, evolving business requirements, and enterprise architecture initiatives.

The successful candidate will provide operational and strategic leadership across IT Operations, Service Management, Cybersecurity, Infrastructure, Enterprise Architecture, and Vendor Management.

Key responsibilities include:

Enterprise Architecture Leadership: Provide professional and operational leadership in defining, managing, and evolving enterprise architecture practices and processes.
Strategic Technology Planning: Provide strategic and tactical advice supporting IM/IT priorities, technology roadmaps, and operational objectives.
Cybersecurity Program Ownership: Lead the development, implementation, and continuous improvement of the organization's cybersecurity program.
IT Operations & Service Delivery: Lead a team of IT professionals supporting end-user computing, service desk operations, cloud services, on-premises infrastructure, and enterprise applications.
Team Leadership & Performance Management: Establish objectives, provide coaching and work direction, support professional development, and conduct performance reviews.
ITIL Change Management: Oversee Change Management processes to ensure the availability, reliability, and accountability of IM/IT services.
Service Desk Management: Oversee service desk operations, prioritization activities, maintenance programs, and ongoing service improvement initiatives.
Vendor & Managed Service Provider Management: Identify opportunities for managed services, support procurement activities, and oversee vendor performance, SLAs, dispute resolution, and service improvements.
Software Development Governance: Ensure adherence to Software Development Lifecycle (SDLC) methodologies and compliance with intellectual property agreements and regulatory requirements.
AI Initiatives Support: Provide guidance and oversight for organizational AI-related initiatives.
Stakeholder Management: Build strong relationships with executives, business leaders, vendors, consultants, and external partners while serving as a trusted IM/IT advisor.
Operational Planning & Governance: Contribute to annual planning, budgeting, reporting, and strategic technology initiatives.

What You'll Need to Succeed

Education

Bachelor's degree in Computer Science or an equivalent combination of education and experience.

Experience & Technical Requirements

5-10 years of experience in a managerial role leading IT teams.
Experience managing Service Desk operations.
Experience leading and supporting a Cybersecurity Program.
Knowledge of enterprise architecture principles and technology strategy development.
Experience supporting both on-premises and cloud-based infrastructure environments.
Knowledge of ITIL, NIST, ISO 27001, ITSG-33, or similar industry-recognized frameworks.
Experience managing vendors and Managed Service Providers (MSPs).
Experience contributing to operational plans, budgets, and annual reporting activities.
Knowledge of network architecture, workstation configuration, server administration, and cybersecurity best practices including Zero Trust principles.
Strong understanding of systems analysis, software development methodologies, and information technology operations.
Excellent verbal communication, presentation, and stakeholder engagement skills.
Excellent written communication skills.
Ability to work effectively within a highly regulated environment.

Security & Language Requirements

Must be eligible to obtain or hold a Secret Security Clearance.
Bilingual Imperative (SISS).
Candidates with existing Government of Canada, Canada School of Public Service (CSPS), Crown Corporation, or equivalent language test results are strongly preferred.

Nice to Have

CISSP certification.
CISM certification.
Experience within Federal Government, Crown Corporations, or other highly regulated environments.

What You'll Get in Return

You will have the opportunity to lead critical IT and cybersecurity initiatives within a collaborative, mission-driven environment. This role offers the chance to influence technology strategy, strengthen cybersecurity capabilities, lead service excellence initiatives, and contribute to the ongoing evolution of enterprise technology services.

What You Need to Do Now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

This posting is for an existing vacancy with the organization.

AI may be used to screen, assess, or select applicants for the position.

Apply About employer

More about this job

Responsibilities

Lead enterprise architecture, technology planning, cybersecurity, IT operations, and service delivery, including service desk, infrastructure, and enterprise applications. Manage and develop the IT team, oversee vendors and change management, and advise stakeholders on technology initiatives, governance, and AI-related work.

Requirements

Requires a bachelor's degree in Computer Science or equivalent education and experience, plus 5–10 years in IT management, including service desk and cybersecurity program leadership. Candidates need knowledge of enterprise architecture, cloud and on-premises infrastructure, recognized security and IT frameworks, vendor management, and strong communication skills; they must be eligible for Secret clearance and meet the bilingual imperative.

Skills

Enterprise Architecture
Strategic Technology Planning
Cybersecurity Program Management
IT Operations
Service Desk Management
ITIL Change Management
Cloud Infrastructure
On-Premises Infrastructure
Team Leadership
Vendor Management
Stakeholder Management
Budgeting And Operational Planning
Network Architecture
Zero Trust Security

Visa sponsorship

Not detected in the job text

Keywords

Information Management
Information Technology
Enterprise Architecture
Cybersecurity
IT Operations
Service Management
Service Desk
Cloud Services
On-Premises Infrastructure
Enterprise Applications
ITIL
NIST
ISO 27001
ITSG-33
Zero Trust
Network Architecture
Server Administration
Workstation Configuration
Artificial Intelligence
Vendor Management
Managed Service Providers
Service-Level Agreements
CISSP
CISM
Secret Security Clearance
Bilingual Imperative
Regulated Environment

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