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Added 3 mins ago
PE
MD, Head of Legal - Canada
Page Executive
Toronto, ON
- Full-time
Rare opportunity to lead legal function in Canada for alternative asset manager.
Added 3 mins ago
SL
Department Sales Manager, Hardgoods
Sporting Life
Laval, QC
- Full-time
While partnering with your assistant manager to achieve sales targets, manage team KPIs, and maximize profitability. You’ll coach your team to be product and trend experts, ensuring they’re…
Added 3 mins ago
PM
Senior Purchasing Manager
Prime Management Group Inc.
Brampton, ON
- $120,000 to $130,000 CAD / year
- Full-time
Prime Management Group is recruiting a Senior Purchasing Manager on behalf of an established metal fabrication manufacturer with multiple facilities across North America.
Added 3 mins ago
AE
Data Analyst and Business Intelligence Developer (1 Year contract)
Agrocrop Exports Ltd.
Bolton, ON
- Contract
…practical business recommendations. You will work directly with BI Manager, Finance, Operations, and Supply Chain teams to understand business needs, investigate performance, and deliver…
Added 3 mins ago
T
Audit Manager II, Canadian Business Banking and Credit Risk (1242)
TD
Toronto, ON
- Full-time
…risks of today and around the corner and help keep our daily operations running smoothly for our…
Added 3 mins ago
B
Quantitative Analyst, Summer 2027 (Co-op/Internship) - 4 Months
BMO
Toronto, ON · FCP
- Full-time
Collaborate together with the product team and partners to understand and provide data-driven decision making, business planning and future roadmap.
Added 3 mins ago
BI
Engineer I
Baxter International Inc.
Alliston, ON
- Full-time
…a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional…
Added 18 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Niagara Falls, ON
- $52,500 CAD / year
- Full-time
…how a successful business operates - from supply chain and operations to sales, leadership, and…
Added 18 mins ago
WC
(CAN) Consumables Associate
Walmart Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Contract
Maintains salesfloor presentation by stocking and rotating merchandise, removing damaged or out-of-date goods, setting up and maintaining product displays, signing and pricing merchandise.
Added 18 mins ago
WC
(CAN) Staff Pharmacist, Full-Time
Walmart Canada
Prince Albert, SK
- Full-time
Position Summary...The Staff Pharmacist assists the Pharmacy Manager in all aspects of the Pharmacy Operations. Provides patient care specific to each patient based on feedback received…
Added 18 mins ago
(CAN) Pharmacy Intern, Part-Time
Walmart Canada
Saskatoon, SK
In collaboration with the designated pharmacy manager and his/her preceptor, the intern adheres to the drug distribution protocols of the pharmacy to ensure safety, accuracy and quality of…
Added 18 mins ago
(CAN) Pharmacy Intern, Part-Time
Walmart Canada
Saskatoon, SK
In collaboration with the designated pharmacy manager and his/her preceptor, the intern adheres to the drug distribution protocols of the pharmacy to ensure safety, accuracy and quality of…
Added 18 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Waterloo, ON
- $52,500 CAD / year
- Full-time
…how a successful business operates - from supply chain and operations to sales, leadership, and…
Added 18 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
London, ON
- $52,500 CAD / year
- Full-time
…how a successful business operates - from supply chain and operations to sales, leadership, and…
Added 18 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
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- $52,500 CAD / year
- Full-time
…how a successful business operates - from supply chain and operations to sales, leadership, and…
Added 18 mins ago
WC
(CAN) Associé, équipe de l’aire des caisses
Walmart Canada
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
Promotes company sponsor programs, ie. Credit card service, product protection and charity initiatives.
Added 18 mins ago
OF
Field Sales Representative
Open Fields Distribution
Saskatoon, SK
- Full-time
…exceptional service to our clients. Reporting to the Sales Manager, this role involves retail in-store activations, meeting or exceeding sales targets, maintaining a deep understanding of…
Added 18 mins ago
WC
(CAN) Associé, saisonnier
Walmart Canada
Kirkland, QC
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Position Summary...To provide exceptional customer service and assist in salesfloor operations in order to ensure a positive shopping experience and drive customer loyalty.
Added 18 mins ago
WC
(CAN) Associé à la protection des biens
Walmart Canada
Pointe-Claire, QC
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…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 18 mins ago
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Regional Technical Sales Manager
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- $110,000 to $115,000 CAD / year
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The position directly reports to the Operations Manager and is responsible for implementing new processes, meeting sales targets, and ensuring the company's profitability.
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(CAN) Gérant de rayon leader, aliments
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Added 18 mins ago
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Senior Mobile Engineer (React Native)
Fig
Toronto, ON
- Full-time
We're a small team, so breadth matters. You'll work closely with Product, Design, Risk, Compliance, and Operations, and help set the mobile patterns, tooling, and quality bar as we grow.
Added 18 mins ago
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Senior Backend Engineer (TypeScript)
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Toronto, ON
- Full-time
We're a small team, so breadth matters. You'll work closely with Product, Design, Risk, Compliance, and Operations, and help set the patterns and standards that other engineers build on as…
Added 18 mins ago
JE
Launch Manager
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Ancaster, ON · Canada - PM Ancaster (General)
- Full-time
As our next Launch Manager, you’ll lead the planning, development, and execution of new product launches from concept through production start-up. Your expertise in automotive project…
Added 32 mins ago
F
Senior Mobile Engineer (React Native)
Fig
Toronto, ON
- Full-time
We're a small team, so breadth matters. You'll work closely with Product, Design, Risk, Compliance, and Operations, and help set the mobile patterns, tooling, and quality bar as we grow.

Hays

Manager, Oracle HCM Applications Support

Mississauga, ON, Canada

$121,000 to $131,000 CAD / year · Full-time

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Job details

Pay: $121,000 to $131,000 CAD / year
Job type: Full-time
Apply by: Dec 6, 2026
Experience: 6+ years of progressive Information Systems experience supporting Oracle HCM applications, with recent experience in a leadership or management role
Posting language: English
Posted: Nov 6, 2026

Original job description

Manager, Oracle HCM Applications Support

Job Type: Permanent

Location: Mississauga, ON (Hybrid - Currently 2 days onsite per week, flexibility required based on business needs)

Your New Company

Our client is seeking a Manager, HCM Operations Support to oversee ongoing support activities across Oracle HCM Cloud modules. The role is accountable for ensuring production support is delivered effectively, incidents and service requests are managed within expected service levels, recurring issues are addressed through root cause analysis, and system operations remain aligned with business needs and compliance requirements. The Manager, HCM Operations Support will also support other peripheral and integrated HR-related systems as needed and will work closely with HR, Payroll, IT, and external vendors to ensure reliable system performance and effective operational support.

Your New Role

The Manager, HCM Operations Support will be:

A strong operational leader focused on service stability, responsiveness, and issue resolution
A collaborative business partner who works closely with functional teams to support day-to-day operations
A hands-on manager who can guide the team through production issues, escalations, and support priorities
A pragmatic problem-solver who ensures support processes are efficient, controlled, and well documented
An effective manager of vendor support relationships, service commitments, and escalations
A leader who fosters accountability, teamwork, and continuous improvement within the support function

Key Responsibilities

Lead the day-to-day operational support of Oracle HCM Cloud and related HR systems, ensuring system availability, service quality and stability, and timely issue resolution.
Manage production support activities including incident management, break-fix support, service requests, user support, and issue escalation.
Act as the primary escalation point for complex production issues and coordinate resolution with internal teams, Oracle, and third-party vendors as required.
Ensure all support activities are tracked and managed through the organization's ticketing system, maintaining full visibility for reporting, trend analysis, and service management.
Oversee support team workload, priorities, and service levels to ensure consistent and effective support delivery.
Monitor recurring issues and conduct root cause analysis to reduce repeat incidents and improve overall system stability.
Coordinate and support operational system changes required to maintain compliance, business continuity, and existing business processes, including updates related to policy, payroll, legislative, or collective bargaining agreement changes.
Manage Oracle Service Requests and work directly with Oracle support to address system issues, service disruptions, and product-related concerns.
Review quarterly releases, patches, and mandatory updates from an operational readiness perspective, ensuring risks are assessed, testing is coordinated and completed, and business stakeholders are informed.
Partner with business teams to coordinate testing activities related to production fixes, patch validation, and operational changes.
Ensure support documentation, knowledge articles, standard operating procedures, and issue resolution records are maintained and kept current.
Support IT controls, audit requirements, access reviews, and compliance-related activities in partnership with appropriate internal stakeholders.
Review and oversee user access, security roles, and segregation of duties within the HCM environment.
Lead, coach, and develop the HCM operations support team, ensuring clear accountability, skill development, and strong customer service.
Maintain effective working relationships with HR, Payroll, Benefits, and other business stakeholders to ensure support priorities align with operational needs.

What You'll Need to Succeed

Education

University degree in Computer Science, or in a relevant field of study
ITIL certification or equivalent practical knowledge is an asset

Experience

6+ years of progressive Information Systems experience supporting Oracle HCM applications, with recent experience in a leadership or management role
Strong experience in operational support, incident management, service delivery, and production support environments
Strong background in HR, Payroll, Benefits, and related business processes
Experience supporting a multi-module Oracle HCM Cloud environment
Experience managing vendor relationships and coordinating support with external service providers
Experience in seniors housing, health care, real estate, or another multi-site enterprise environment is an asset

Skills & Abilities

Strong knowledge of Oracle HCM Cloud modules and business processes
Strong understanding of operational support models, ticket management, issue prioritization, escalation handling, and service reporting
Experience managing application maintenance activities including patch reviews, release coordination, testing support, and production readiness
Experience managing incidents, service requests, break-fix support, and root cause analysis
Experience working with Oracle Support and managing Service Requests effectively
Knowledge of security administration, user access reviews, and segregation of duties controls
Knowledge of HCM Extracts, HDL or data loads, BIP, Fast Formulas, and other operational support tools is an asset
Strong people leadership and coaching capability
Strong troubleshooting and analytical skills
Ability to work independently, proactively, and with strong judgment
Strong written, verbal, and presentation skills
Strong organizational skills with the ability to manage multiple priorities
Practical, service-oriented, and detail-focused approach
Strong collaboration skills and ability to work across business and technical teams
Bilingualism in English and functional French is an asset

Working Conditions

Availability to work non-standard hours when required for production support, critical incidents, or scheduled maintenance activities
Flexibility during peak operational periods

What You'll Get in Return

You will have the opportunity to lead Oracle HCM operational support within a complex enterprise environment, working closely with HR, Payroll, Benefits, IT, and external vendors. This role offers the chance to lead a team, drive service stability, and support critical business operations while contributing to continuous improvement initiatives.

What You Need to Do Now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

This posting is for an existing vacancy with the organization.

AI may be used to screen, assess or select applicants for the position

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More about this job

Responsibilities

Lead day-to-day operational support for Oracle HCM Cloud and related HR systems, managing incidents, service requests, escalations, vendor coordination, release readiness, and root cause analysis. Lead and develop the support team while maintaining documentation, service levels, access controls, audit readiness, and alignment with HR, Payroll, Benefits, and business needs.

Requirements

Requires a university degree in Computer Science or a relevant field, plus at least six years of progressive information systems experience supporting Oracle HCM applications and recent leadership or management experience. Candidates should bring strong Oracle HCM Cloud, HR and Payroll process, production support, incident management, vendor coordination, security, and people leadership experience; ITIL certification and bilingual English-French ability are assets.

Skills

Oracle HCM Cloud
Operational Support
Incident Management
Production Support
Root Cause Analysis
Service Delivery
Vendor Management
Release Coordination
Patch Management
Testing Coordination
Security Administration
User Access Reviews
Segregation Of Duties
HCM Extracts
HDL And Data Loads
People Leadership

Visa sponsorship

Not detected in the job text

Keywords

Oracle HCM Cloud
HR Systems
Payroll
Benefits
Incident Management
Service Requests
Production Support
Break-Fix Support
Root Cause Analysis
Ticketing Systems
Service Level Management
Oracle Support
Oracle Service Requests
Vendor Management
Quarterly Releases
Patch Management
Operational Readiness
Testing Coordination
IT Controls
Audit Requirements
Access Reviews
Security Roles
Segregation Of Duties
HCM Extracts
HDL
Data Loads
BI Publisher
Fast Formulas
ITIL
Collective Bargaining Agreements

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