Sales Support Specialist

A well known Construction manufacturing company is seeking a Sales Support specialist to join there team in Vancouver, this role is 4 days in office and 1 day working from home.

Your new company

An established company since the 1980s, they work with the finest brands in the industry to offer residential and commercial plumbing solutions.

Your new role

As a Sales Support Specialist, you will play an important role within our sales organization, working directly with customers across the commercial construction and land development industries

• Serve as a key point of contact for B2B customers, providing responsive, knowledgeable, and professional sales support.
• Manage customer inquiries from the initial request through to resolution.
• Work primarily with custom and project-specific inquiries requiring detailed product specifications and tailored solutions.
• Understand customer requirements and identify practical, cost-effective product solutions.
• Research product specifications, availability, pricing, and alternatives using internal resources and supplier relationships.
• Clearly communicate product solutions, pricing, specifications, and timelines to customers.
• Set realistic expectations and ensure commitments are followed through.
• Work closely with our outside sales team on larger, more complex, and strategic opportunities.
• Identify opportunities to expand customer inquiries into additional sales opportunities.
• Build and maintain strong, long-term relationships with customers and supplier partners.
• Maintain accurate information within quoting, inventory, and customer management systems.
• Take ownership of customer issues and see them through until a solution is delivered

What you'll need to succeed

• 5+ years of experience in sales support, inside sales, customer service, or a related position.
• Experience in construction, industrial, building products, manufacturing, or a related industry is strongly preferred.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Exceptional attention to detail.
• Strong problem-solving and critical-thinking skills.
• The ability to manage multiple priorities in a fast-paced environment.
• A proactive, self-motivated approach.
• The confidence and professionalism to communicate directly with customers, suppliers, and sales professionals.

What you'll get in return

• You will gain a competitive salary depending on your experience: $60k - $80k, extended benefits and paid vacation.
• Working in an office 4 days a week and Wednesdays working from home

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.