Find work in Canada.

540,807 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 6 mins ago
O
Lead UX Developer (React)
OpenText
Waterloo, ON
- Full-time
…collaboration are key components of our corporate culture. As a Lead UX Developer on the Viewing and Transformation Development team, you will independently design, build, and constantly…
Added 7 mins ago
B
Senior Eddy Current Specialist
BWXT
Kitchener, ON
- Full-time
Function as the lead technical resource for addressing inspection issues.
Added 7 mins ago
VI
Chief Information Officer
Vector Institute
Toronto, ON
- Full-time
In collaboration with the Chief Data Officer and AI Engineering team, lead the development and continuous evolution of Vector's internal AI strategy, encompassing systems deployment,…
Added 7 mins ago
W
Intermediate Mechanical Engineer - Material Handling
Worley
Vancouver, BC
- Full-time
The successful candidate will support and lead the delivery of mechanical engineering projects, including front-end studies, site inspections, facility layouts, equipment selection,…
Added 7 mins ago
BE
CNC Milling Operator
BEX Engineering Ltd.
Mississauga, ON
- $24 to $25 CAD / hour
- Full-time
BEX Engineering is a family-owned manufacturing company. We specialize in designing and producing a wide variety of spraying and mixing industrial parts, such as spray nozzles, tank mixing…
Added 7 mins ago
W
Global Process Owner - Materials Management
Worley
Calgary, AB
- Full-time
…across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and…
Added 7 mins ago
C
Senior Account Manager
Citylitics
Toronto, ON
- Full-time
…high-value sales intelligence. Leading infrastructure vendors, engineering firms, and construction companies use the platform to identify and pre-position for major infrastructure…
Added 7 mins ago
E
Senior Manager, Digital Strategy & Operations
Equinix
Toronto, ON
- Full-time
Bachelor’s degree in business, finance, engineering, technology, or a related field, or equivalent practical experience
Added 22 mins ago
Senior Data Engineer
Capgemini
Calgary, AB
…limited to the following: Demonstrate deep knowledge of the data engineering domain to build and support non-interactive (batch, distributed) & real-time, highly available data, data…
Added 22 mins ago
WhereTo - Senior Product Manager - Canada, Virtua
Flight Centre
Canada
…technology that supports Corporate Traveller and FCM. You'll lead the evolution of Travel Planning and Operations products, creating seamless experiences for travellers, arrangers, and…
Added 22 mins ago
DT
AI Architect
Derex Technologies Inc
Toronto, ON
- Full-time
We are seeking a visionary and highly experienced AI Architect to lead the design and delivery of next‑generation intelligent solutions across our enterprise. This role is central to our…
Added 37 mins ago
PC
HES Manager - Canada (East Region)
Parkland Corporation
Hamilton, ON
- Full-time
Lead or support incident investigations, root cause analysis, and corrective actions.
Added 37 mins ago
S
Delivery Manager – Personalization and Marketing (7 months contract)
Sobeys
Toronto, ON
- Contract
As a Delivery Manager in Personalization and Marketing, you will lead the end-to-end delivery of multiple Advanced Analytics and AI/ML initiatives, overseeing planning, execution,…
Added 37 mins ago
CI
Senior Account Manager
Citylitics Inc.
Toronto, ON
- Full-time
…high-value sales intelligence. Leading infrastructure vendors, engineering firms, and construction companies use the platform to identify and pre-position for major infrastructure…
Added 37 mins ago
FC
Junior Structural Designer
Fluor Corporation
Vancouver, BC
- Full-time
Fluor is one of Canada's top employers and is recognized globally as a leader in the Engineering, Procurement, Construction, Fabrication, and Maintenance industry. Our focus on innovation…
Added 37 mins ago
R
Oracle Exadata Cloud@Customer (ExaCC) Senior DBA Consultant
Raise
Calgary, AB
- Full-time
ExaCC Platform Implementation & Delivery: Lead the end-to-end setup and provisioning of ExaCC environments, including OCI tenancy administration, IAM policy creation, compartment…
Added 37 mins ago
GD
Growth Manager - Canadian Market
General Dynamics Land Systems–Canada
London, ON
- Full-time
We are looking for a passionate Canadian Market Growth Manager to lead market expansion; form strong relationships with senior government representatives; deliver innovative, differentiated…
Added 37 mins ago
Senior Electrical Engineering Specialist
Trudell Medical Group
London, ON
Lead the electrical discipline throughout concept development, feasibility, detailed design, verification, manufacturing transfer, and sustaining engineering
Added 52 mins ago
MD
Information Technology Specialist 5 - Unified Communications & Collaboration Architect
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
A Bachelor’s degree in Computer Science, Information Technology (IT), Software Engineering, Management Information Systems, or a closely related field can substitute for one (1) year of…
Added 52 mins ago
G
Pipeline Construction & Integrity Survey Director
GeoVerra
Calgary, AB
- Full-time
Lead Growth and Operational teams in Client Care to boost win rates, value of opportunities, and revenue from existing clients, including Key Accounts and foundational clients.
Added 52 mins ago
HÀ
CNC Milling Operator
HR à la carte
Mississauga, ON
- Full-time
BEX Engineering is a family-owned manufacturing company. We specialize in designing and producing a wide variety of spraying and mixing industrial parts, such as spray nozzles, tank mixing…
Added 52 mins ago
CT
Manager, Analytics Engineering
Canadian Tire Corporation
Toronto, ON
- Full-time
We are seeking a hands-on, strategic Manager, Analytics Engineering to lead the modernization of enterprise data platforms from Hadoop to Microsoft Azure. A core mandate is to build…
Added 1 hour ago
A
Order Management and Quotation Specialist
ABB
Montreal, QC · Saint-Laurent, QC
- Full-time
Partner with Sales, Engineering, Product, and Supply Chain teams to validate pricing, lead times, and technical details.
Added 1 hour ago
CO
Supervisor, Roads
City of Markham
Markham, ON
- $109,744 to $143,867 CAD / year
- Full-time
Added 1 hour ago
FC
Senior Piping Designer
Fluor Corporation
Vancouver, BC
- Full-time
Fluor is one of Canada's top employers and is recognized globally as a leader in the Engineering, Procurement, Construction, Fabrication, and Maintenance industry. Our focus on innovation…

Hays

Senior Scrum Master

Toronto, ON, Canada

$55 to $60 CAD / hour · Contract

Apply About employer

Applications open in a new tab.

Job details

Pay: $55 to $60 CAD / hour
Job type: Contract
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Senior Scrum Master – AI Contact Center

Job Type: Contract (6–12 Months)

Rate: $55-$60/hr INC

Work Mode: Hybrid Work

Location: Toronto, ON

Your New Company

Our client is seeking a Senior, hands-on Scrum Master bringing delivery discipline, visibility and coordination across Product, AI/ML Engineering, Contact Center, QA, .CA, platform, architecture and external partners.

Portfolio examples include Magic Apron Assistant, AI Conductor / agent orchestration, Post-Purchase / Damaged Goods, Price Match, QC Warranty and Eco Fee; assignments are not guaranteed or permanent.

This role goes beyond ceremonies, supporting delivery governance without owning product prioritization, architecture, engineering decisions or production incident response.

Your New Role

The purpose of this position is to provide effective management of midsize to large ($500K to 2M) IT projects. This is accomplished by applying a standard, defined Agile methodology to the project, and providing the leadership skills necessary to control the execution of the project tasks, as defined in the methodology.

The Scrum Master is responsible for delivering several key project artifacts, and shares responsibility and accountability with the project leadership team for the successful delivery of the entire project. The Scrum Master must also actively manage to the project budget from a dollar spend and a resource perspective.

Key responsibilities include:

Facilitate planning, standups, reviews, retrospectives and refinement; coach teams, remove impediments and improve delivery predictability.
Coordinate cross-team milestones, deliverables, dependencies and shared resources across concurrent initiatives; support integrated delivery and release planning.
Maintain RAID, decision and action logs; surface risks early, facilitate resolution and escalation, and follow actions through to closure.
Coordinate UAT, testing, go/no-go preparation, deployment dependencies and handovers; make readiness gaps visible to accountable owners.
Provide concise business and technology updates; facilitate working sessions and governance, and maintain current, accessible delivery documentation.
Guiding the team on how to use Agile/Scrum practices and values.
Must understand the basic fundamentals of iterative development.
Must understand other methodologies and can speak about them and leverage those techniques to provide value to the team.
Guiding the team on self-organizing.
Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
Building a trusting and safe environment where problems can be raised without blame, or judgment, with an emphasis on problem solving.
Facilitating getting the work done without assigning or dictating the work.
Facilitating discussion, decision making, and conflict resolution.
Assisting with internal and external communication, improving transparency, and radiating information.
Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog.
Providing all support to the team using a servant leadership style whenever possible, and leading by example.

What You'll Need to Succeed

Experience & Technical Requirements

7+ years as a Scrum Master or Agile delivery lead in enterprise technology, coordinating multiple cross-functional teams and external vendors.
Strong Agile/Scrum, delivery governance, dependency, risk and release management experience.
Proficiency in Jira and Confluence or equivalent tools.
Experience with software engineering, APIs, integrations, cloud platforms and QA/testing.
Strong facilitation, organization, communication and problem-solving skills.
Ability to work independently and influence stakeholders without direct authority in complex organizations.
Experience managing midsize to large ($500K to 2M) IT projects.

Preferred Qualifications

Contact Center, customer service or customer-facing digital delivery.
AI/ML, generative or conversational AI and agents.
GCP or similar cloud experience.
AI release readiness and enterprise-scale Agile coordination.
CSM or PSM certification.
AI exposure is an advantage, not a requirement; this is not an AI engineering role.

What Success Looks Like

First 90 days: clear initiative visibility, reliable Agile cadences, current milestones and RAID/action logs, stronger cross-team coordination, improved release readiness and stakeholder communication, and sustained knowledge continuity.

These are expected outcomes, not guaranteed commitments.

What You'll Get in Return

You will have the opportunity to work on AI Contact Center initiatives, coordinating cross-functional teams and external partners while supporting delivery governance, Agile practices, release readiness and stakeholder communication.

What You Need to Do Now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

This posting is for an existing vacancy with the organization.

AI may be used to screen, assess or select applicants for the position

Apply About employer

More about this job

Responsibilities

Lead Agile ceremonies and coach teams to improve delivery predictability, while coordinating milestones, dependencies, resources, and releases across concurrent initiatives. Maintain delivery governance artifacts, surface and resolve risks, support testing and deployment readiness, and communicate progress to business and technology stakeholders.

Requirements

Requires 7+ years of experience as a Scrum Master or Agile delivery lead, including enterprise technology projects, cross-functional teams, vendors, and midsize to large project budgets. Candidates should have strong Agile/Scrum, governance, risk, dependency, and release management experience, proficiency with Jira and Confluence or equivalent tools, and familiarity with software engineering, APIs, integrations, cloud platforms, and QA; contact center and AI experience and CSM or PSM certification are preferred.

Skills

Agile Delivery
Scrum
Project Management
Delivery Governance
Cross-Team Coordination
Dependency Management
Risk Management
Release Management
Jira
Confluence
Software Engineering
APIs And Integrations
Cloud Platforms
Quality Assurance And Testing
Stakeholder Communication
Facilitation

Visa sponsorship

Not detected in the job text

Keywords

Scrum Master
Agile
Scrum
Jira
Confluence
AI Contact Center
AI/ML
Generative AI
Conversational AI
Agent Orchestration
GCP
Cloud Platforms
APIs
Integrations
Quality Assurance
Testing
User Acceptance Testing
Release Planning
Delivery Governance
Dependency Management
Risk Management
RAID Logs
Project Budget Management
Cross-Functional Teams
External Vendors
Product Backlog
Servant Leadership
CSM
PSM
Contact Center

Report this job