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Added 4 mins ago
T
Security Agent
Techo-Bloc
Chambly, QC
- Part-time
Join our Security team at Techo-Bloc! We have an opening for a Security Agent position to work in both our Saint-Hubert and Chambly locations.
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C
Account Manager (Spanish Speaker)
CloudTalk
Toronto, ON
- Full-time
CloudTalk is an AI-powered business phone system and AI Voice Agent platform built for sales and support teams. It brings business calling, AI-powered call intelligence, and autonomous AI…
Added 4 mins ago
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Land Agent
Canacre
BC
- Temporary
As a member of the Canacre Land Services team, the Land Agent will be primarily responsible for negotiating and acquiring agreements for projects. Your responsibilities will also include…
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Letter Carrier - Delivery Agent
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Chatham-Kent, ON · Chatham, ON
Business Function: Delivery Agent or Letter Carrier
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- $50,000 to $80,000 CAD / year
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Asset Protection Partner
Sephora
Toronto, ON
- $25 to $30 CAD / hour
Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
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Service Desk L1 Support Agent
Sid Lee
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Call Centre Agent
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Calgary, AB
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Structured Finance Loan Closing Specialist
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- Full-time
Act as a primary point of coordination with Front Office, Operations, Legal, clients, agent banks, and external counsel to facilitate smooth and timely closings.
Added 49 mins ago
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AI Governance Lead
Hays
Toronto, ON
- $85 to $90 CAD / hour
- Contract
Added 49 mins ago
KW
Operations Agent
Kintetsu World Express
Montreal, QC
- Full-time
We are seeking an Operations Agent to support customer service and sales activities within the Operations Department. In this role, you will act as a point of contact between internal team…
Added 1 hour ago
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Business Development Consultant
Sun Life
Toronto, ON
- Full-time
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Simplii Financial Personal Banking Representative - (12 Months contract)
CIBC
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Allstate Sales Agent Trainee
Allstate Canada
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- Full-time
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Added 1 hour ago
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Security Agent
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Part-time
Join our Security team at Techo-Bloc! We have an opening for a Security Agent position to work in both our Saint-Hubert and Chambly locations.
Added 1 hour ago
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Financial Manager - PLM (Product Line Mgmt)
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Bolton, ON
- Full-time
Act as a change agent, continuously challenging the status quo and driving improvements
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Industrial Engineer
adidas
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Interact with hourly distribution center employees to identify best practices and serve as a change agent
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Senior Software Engineer, Agentic Systems
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Implement evaluation and observability infrastructure to monitor agent behavior in production
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Senior Manager, Digital Strategy & Operations
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…workflows or agents (for example, using LLM platforms, prompt and agent design, or low-code and automation tools) that have been adopted by a team or…
Added 1 hour ago
MF
AI Automation & Platform Analyst (Senior Analyst)
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
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We are hiring an AI Automation & Platform Engineer/Analyst to design and build the next generation of agent-driven workflows, automation systems, and internal tools.
Added 1 hour ago
A
Night Auditor
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Edmonton, AB
- Full-time
Guest Service Agent - Night Auditor (Full Time)
Added 1 hour ago
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Senior Producer, Live & Daily News, Weekend Audio (Early) (English Services) (On-Site)
Radio-Canada
Toronto, ON
- Full-time
Change Agent: Drives continuous improvement, agile and adaptable in transforming newsroom structures and roles and lead transitions. You understand what motivates people. You welcome…
Added 1 hour ago
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AI Engineer, Design
Nubank
Toronto, ON
- Full-time
Deciding the shape of the answer. Plugin, MCP server, agent, Claude skill, or a full platform - that call is yours to make and defend. Part of the job is telling the CoE that the tool they…
Added 1 hour ago
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Guest Service Agent - Seasonal Part-Time
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As a Guest Services Agent, you will have the opportunity to make a positive impact on each guest’s experience by providing exceptional customer service and creating memorable moments. Each…

Hays

Senior Scrum Master

Toronto, ON, Canada

$55 to $60 CAD / hour · Contract

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Job details

Pay: $55 to $60 CAD / hour
Job type: Contract
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Senior Scrum Master – AI Contact Center

Job Type: Contract (6–12 Months)

Rate: $55-$60/hr INC

Work Mode: Hybrid Work

Location: Toronto, ON

Your New Company

Our client is seeking a Senior, hands-on Scrum Master bringing delivery discipline, visibility and coordination across Product, AI/ML Engineering, Contact Center, QA, .CA, platform, architecture and external partners.

Portfolio examples include Magic Apron Assistant, AI Conductor / agent orchestration, Post-Purchase / Damaged Goods, Price Match, QC Warranty and Eco Fee; assignments are not guaranteed or permanent.

This role goes beyond ceremonies, supporting delivery governance without owning product prioritization, architecture, engineering decisions or production incident response.

Your New Role

The purpose of this position is to provide effective management of midsize to large ($500K to 2M) IT projects. This is accomplished by applying a standard, defined Agile methodology to the project, and providing the leadership skills necessary to control the execution of the project tasks, as defined in the methodology.

The Scrum Master is responsible for delivering several key project artifacts, and shares responsibility and accountability with the project leadership team for the successful delivery of the entire project. The Scrum Master must also actively manage to the project budget from a dollar spend and a resource perspective.

Key responsibilities include:

Facilitate planning, standups, reviews, retrospectives and refinement; coach teams, remove impediments and improve delivery predictability.
Coordinate cross-team milestones, deliverables, dependencies and shared resources across concurrent initiatives; support integrated delivery and release planning.
Maintain RAID, decision and action logs; surface risks early, facilitate resolution and escalation, and follow actions through to closure.
Coordinate UAT, testing, go/no-go preparation, deployment dependencies and handovers; make readiness gaps visible to accountable owners.
Provide concise business and technology updates; facilitate working sessions and governance, and maintain current, accessible delivery documentation.
Guiding the team on how to use Agile/Scrum practices and values.
Must understand the basic fundamentals of iterative development.
Must understand other methodologies and can speak about them and leverage those techniques to provide value to the team.
Guiding the team on self-organizing.
Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
Building a trusting and safe environment where problems can be raised without blame, or judgment, with an emphasis on problem solving.
Facilitating getting the work done without assigning or dictating the work.
Facilitating discussion, decision making, and conflict resolution.
Assisting with internal and external communication, improving transparency, and radiating information.
Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog.
Providing all support to the team using a servant leadership style whenever possible, and leading by example.

What You'll Need to Succeed

Experience & Technical Requirements

7+ years as a Scrum Master or Agile delivery lead in enterprise technology, coordinating multiple cross-functional teams and external vendors.
Strong Agile/Scrum, delivery governance, dependency, risk and release management experience.
Proficiency in Jira and Confluence or equivalent tools.
Experience with software engineering, APIs, integrations, cloud platforms and QA/testing.
Strong facilitation, organization, communication and problem-solving skills.
Ability to work independently and influence stakeholders without direct authority in complex organizations.
Experience managing midsize to large ($500K to 2M) IT projects.

Preferred Qualifications

Contact Center, customer service or customer-facing digital delivery.
AI/ML, generative or conversational AI and agents.
GCP or similar cloud experience.
AI release readiness and enterprise-scale Agile coordination.
CSM or PSM certification.
AI exposure is an advantage, not a requirement; this is not an AI engineering role.

What Success Looks Like

First 90 days: clear initiative visibility, reliable Agile cadences, current milestones and RAID/action logs, stronger cross-team coordination, improved release readiness and stakeholder communication, and sustained knowledge continuity.

These are expected outcomes, not guaranteed commitments.

What You'll Get in Return

You will have the opportunity to work on AI Contact Center initiatives, coordinating cross-functional teams and external partners while supporting delivery governance, Agile practices, release readiness and stakeholder communication.

What You Need to Do Now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

This posting is for an existing vacancy with the organization.

AI may be used to screen, assess or select applicants for the position

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More about this job

Responsibilities

Lead Agile ceremonies and coach teams to improve delivery predictability, while coordinating milestones, dependencies, resources, and releases across concurrent initiatives. Maintain delivery governance artifacts, surface and resolve risks, support testing and deployment readiness, and communicate progress to business and technology stakeholders.

Requirements

Requires 7+ years of experience as a Scrum Master or Agile delivery lead, including enterprise technology projects, cross-functional teams, vendors, and midsize to large project budgets. Candidates should have strong Agile/Scrum, governance, risk, dependency, and release management experience, proficiency with Jira and Confluence or equivalent tools, and familiarity with software engineering, APIs, integrations, cloud platforms, and QA; contact center and AI experience and CSM or PSM certification are preferred.

Skills

Agile Delivery
Scrum
Project Management
Delivery Governance
Cross-Team Coordination
Dependency Management
Risk Management
Release Management
Jira
Confluence
Software Engineering
APIs And Integrations
Cloud Platforms
Quality Assurance And Testing
Stakeholder Communication
Facilitation

Visa sponsorship

Not detected in the job text

Keywords

Scrum Master
Agile
Scrum
Jira
Confluence
AI Contact Center
AI/ML
Generative AI
Conversational AI
Agent Orchestration
GCP
Cloud Platforms
APIs
Integrations
Quality Assurance
Testing
User Acceptance Testing
Release Planning
Delivery Governance
Dependency Management
Risk Management
RAID Logs
Project Budget Management
Cross-Functional Teams
External Vendors
Product Backlog
Servant Leadership
CSM
PSM
Contact Center

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