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Added 5 mins ago
T
Senior Group Manager, Audit (ATH 1146)
TD
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 5 mins ago
O
Lead UX Developer (React)
OpenText
Waterloo, ON
- Full-time
…collaboration are key components of our corporate culture. As a Lead UX Developer on the Viewing and Transformation Development team, you will independently design, build, and constantly…
Added 5 mins ago
Q
Senior GRC Analyst
Quantexa
Toronto, ON
- $116,000 to $146,000 CAD / year
- Full-time
…environments and modern software development, combined with practical experience across security governance, risk management, compliance and customer…
Added 5 mins ago
AC
Allstate Sales Agent Trainee
Allstate Canada
Toronto, ON
- Full-time
We Train You: No insurance experience? No problem. We provide paid training, licensing support, and ongoing coaching to help you grow quickly and confidently.
Added 5 mins ago
C
Track Maintainer Truck Driver
CN
Yarbo, SK
- Full-time
Experience operating heavy equipment, trucks, or machinery*
Added 5 mins ago
EC
Vice President, Enterprise Services
ethree Consulting
St. John's, NL
- Full-time
Minimum of ten years of progressive management experience in a public or private organization leading multiple lines of business and providing services to diverse client groups.
Added 5 mins ago
SI
Senior or Intermediate Civil/Structural Engineer
Synectics Inc.
Sudbury, ON · Greater Sudbury, ON
- $100,000 to $150,000 CAD / year
- Full-time
We are seeking an experienced Intermediate or Senior Civil-Structural Engineer to join our client's engineering team.
Added 5 mins ago
GR
Customer Success Operations Analyst
Global Relay
Vancouver, BC
- Full-time
Work with diverse skillsets to serve client needs across large/complex organizations
Added 5 mins ago
A
Sales Development Representative
Assemble
Toronto, ON
- $50,000 to $75,000 CAD / year
- Full-time
You’ll join a mission-driven, results-focused team dedicated entirely to new client acquisition, growing our B2B executive communities while upholding the standards for who is invited to…
Added 5 mins ago
KD
Project Coordinator
Kelly Deck Design
Vancouver, BC
- Full-time
Escalate client concerns, scope changes and delivery risks to the project lead promptly
Added 5 mins ago
FM
Senior Auditor
Forvis Mazars
Toronto, ON
- Full-time
…delivering audit and assurance engagements for a diverse and engaged client base. You’ll lead teams in the field, contribute to special mandates with a strong focus on International…
Added 5 mins ago
TE
Account Manager
Talentfoot Executive Search
Montreal, QC
- Full-time
…Talentfoot's recruitment team will be in touch should your experience align with our client's…
Added 5 mins ago
TE
Sales Manager
Talentfoot Executive Search
Montreal, QC
- Full-time
Our client is shaping the future of retail technology by delivering digital solutions that help retailers improve accuracy, efficiency, and overall store performance. The company has earned…
Added 5 mins ago
HR
Specialist, Designated Sales Associate - Denim
Holt Renfrew
Toronto, ON
- Full-time
The Specialist, Designated Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DSA) is also…
Added 5 mins ago
LI
Mid-level Structural Engineer - Safety
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Markham, ON
- Full-time
…plan, and create structural components and systems as they lead fall protection design projects for LJB…
Added 5 mins ago
OF
Vice President Finance
Osborne Financial Search
Toronto, ON
- Full-time
Our client, a growing publicly traded consumer products company with manufacturing operations and an expanding international presence, is seeking a Vice President, Finance and Accounting to…
Added 5 mins ago
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Construction Assistant
Baywest Homes
Calgary, AB
- Full-time
Perform additional duties as assigned by the Construction Supervisor or Team Lead.
Added 5 mins ago
BH
Sales Associate
Baywest Homes
Calgary, AB
- Full-time
…seamless and informed journey for every homebuyer. And while experience in residential development is an asset, your curiosity, adaptability, and commitment to the details are what truly…
Added 5 mins ago
AF
Client Service Representative - Calgary North Hill
ATB Financial
Calgary, AB
- Full-time
…truly thrive. Our Leader DNA model sets the standard for how we lead people, drive business performance, and shape a dynamic future. This is the place for purpose-driven individuals ready…
Added 5 mins ago
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Sorter
Veolia | North America
AB · Edmonton, AB
- Full-time
…required to comply with all regulatory requirements and the Client’s Environmental Management System. The facility operates up to 17 hours per day, potentially 7 days per…
Added 5 mins ago
BH
Area Sales Manager
Baywest Homes
Calgary, AB
- Full-time
Minimum 5 years of professional sales experience, preferably in a high‑engagement or client‑focused environment.
Added 5 mins ago
ES
Lead Scheduler (Temporary) (HO.26.25)
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AB · Edmonton, AB
- Full-time
Works collaboratively with Program Managers, Coordinators, and Supervisors to resolve scheduling issues and support continuity of client care.
Added 5 mins ago
Team Lead - Business Banking - West New Brunswick
Scotiabank
NB · Fredericton, NB
Lead and drive a client focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Added 5 mins ago
Information Systems Analyst
Hatch
Mississauga, ON
…Delivery and Advanced Data Management. Reporting to the Regional Lead, you will support projects based out of our Mississauga…
Added 5 mins ago
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Program Coordinator, Community Support Services - Part-time 0.5
VON Canada (Ontario)
Woodstock, ON
- $24.18 to $25.69 CAD / hour
- Part-time
Ensures the provision of cost-effective client services and programs.

Hays

Senior Scrum Master

Toronto, ON, Canada

$55 to $60 CAD / hour · Contract

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Job details

Pay: $55 to $60 CAD / hour
Job type: Contract
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Senior Scrum Master – AI Contact Center

Job Type: Contract (6–12 Months)

Rate: $55-$60/hr INC

Work Mode: Hybrid Work

Location: Toronto, ON

Your New Company

Our client is seeking a Senior, hands-on Scrum Master bringing delivery discipline, visibility and coordination across Product, AI/ML Engineering, Contact Center, QA, .CA, platform, architecture and external partners.

Portfolio examples include Magic Apron Assistant, AI Conductor / agent orchestration, Post-Purchase / Damaged Goods, Price Match, QC Warranty and Eco Fee; assignments are not guaranteed or permanent.

This role goes beyond ceremonies, supporting delivery governance without owning product prioritization, architecture, engineering decisions or production incident response.

Your New Role

The purpose of this position is to provide effective management of midsize to large ($500K to 2M) IT projects. This is accomplished by applying a standard, defined Agile methodology to the project, and providing the leadership skills necessary to control the execution of the project tasks, as defined in the methodology.

The Scrum Master is responsible for delivering several key project artifacts, and shares responsibility and accountability with the project leadership team for the successful delivery of the entire project. The Scrum Master must also actively manage to the project budget from a dollar spend and a resource perspective.

Key responsibilities include:

Facilitate planning, standups, reviews, retrospectives and refinement; coach teams, remove impediments and improve delivery predictability.
Coordinate cross-team milestones, deliverables, dependencies and shared resources across concurrent initiatives; support integrated delivery and release planning.
Maintain RAID, decision and action logs; surface risks early, facilitate resolution and escalation, and follow actions through to closure.
Coordinate UAT, testing, go/no-go preparation, deployment dependencies and handovers; make readiness gaps visible to accountable owners.
Provide concise business and technology updates; facilitate working sessions and governance, and maintain current, accessible delivery documentation.
Guiding the team on how to use Agile/Scrum practices and values.
Must understand the basic fundamentals of iterative development.
Must understand other methodologies and can speak about them and leverage those techniques to provide value to the team.
Guiding the team on self-organizing.
Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
Building a trusting and safe environment where problems can be raised without blame, or judgment, with an emphasis on problem solving.
Facilitating getting the work done without assigning or dictating the work.
Facilitating discussion, decision making, and conflict resolution.
Assisting with internal and external communication, improving transparency, and radiating information.
Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog.
Providing all support to the team using a servant leadership style whenever possible, and leading by example.

What You'll Need to Succeed

Experience & Technical Requirements

7+ years as a Scrum Master or Agile delivery lead in enterprise technology, coordinating multiple cross-functional teams and external vendors.
Strong Agile/Scrum, delivery governance, dependency, risk and release management experience.
Proficiency in Jira and Confluence or equivalent tools.
Experience with software engineering, APIs, integrations, cloud platforms and QA/testing.
Strong facilitation, organization, communication and problem-solving skills.
Ability to work independently and influence stakeholders without direct authority in complex organizations.
Experience managing midsize to large ($500K to 2M) IT projects.

Preferred Qualifications

Contact Center, customer service or customer-facing digital delivery.
AI/ML, generative or conversational AI and agents.
GCP or similar cloud experience.
AI release readiness and enterprise-scale Agile coordination.
CSM or PSM certification.
AI exposure is an advantage, not a requirement; this is not an AI engineering role.

What Success Looks Like

First 90 days: clear initiative visibility, reliable Agile cadences, current milestones and RAID/action logs, stronger cross-team coordination, improved release readiness and stakeholder communication, and sustained knowledge continuity.

These are expected outcomes, not guaranteed commitments.

What You'll Get in Return

You will have the opportunity to work on AI Contact Center initiatives, coordinating cross-functional teams and external partners while supporting delivery governance, Agile practices, release readiness and stakeholder communication.

What You Need to Do Now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

This posting is for an existing vacancy with the organization.

AI may be used to screen, assess or select applicants for the position

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More about this job

Responsibilities

Lead Agile ceremonies and coach teams to improve delivery predictability, while coordinating milestones, dependencies, resources, and releases across concurrent initiatives. Maintain delivery governance artifacts, surface and resolve risks, support testing and deployment readiness, and communicate progress to business and technology stakeholders.

Requirements

Requires 7+ years of experience as a Scrum Master or Agile delivery lead, including enterprise technology projects, cross-functional teams, vendors, and midsize to large project budgets. Candidates should have strong Agile/Scrum, governance, risk, dependency, and release management experience, proficiency with Jira and Confluence or equivalent tools, and familiarity with software engineering, APIs, integrations, cloud platforms, and QA; contact center and AI experience and CSM or PSM certification are preferred.

Skills

Agile Delivery
Scrum
Project Management
Delivery Governance
Cross-Team Coordination
Dependency Management
Risk Management
Release Management
Jira
Confluence
Software Engineering
APIs And Integrations
Cloud Platforms
Quality Assurance And Testing
Stakeholder Communication
Facilitation

Visa sponsorship

Not detected in the job text

Keywords

Scrum Master
Agile
Scrum
Jira
Confluence
AI Contact Center
AI/ML
Generative AI
Conversational AI
Agent Orchestration
GCP
Cloud Platforms
APIs
Integrations
Quality Assurance
Testing
User Acceptance Testing
Release Planning
Delivery Governance
Dependency Management
Risk Management
RAID Logs
Project Budget Management
Cross-Functional Teams
External Vendors
Product Backlog
Servant Leadership
CSM
PSM
Contact Center

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