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Added 8 mins ago
KM
Representant en ventes technologiques (Charlottetown, Prince Edward Island)
Konica Minolta Business Solutions Canada
Charlottetown, PE
- Full-time
Ouvert et honnête. Axé sur le client. Innovant. Passionné. Inclusif & Collaboratif. Responsable
Added 23 mins ago
TM
Receptionist - Wellness
The Mustard SEED Society
Kamloops, BC
- Full-time
Perform client intakes and set-up new clients into the computer system.
Added 23 mins ago
AC
Administrative Assistant
Aston Carter
AB · Edmonton, Alberta
- $21 CAD / hour
- Contract
Aston Carter's large client in Edmonton is seeking an Administrative Assistant to join their team! Your duties will include inputting information into the company's warehouse management…
Added 38 mins ago
L
Lab Patient Technician - Temporary Part Time (Float) - Milton, ON
LifeLabs
Milton, ON
- Part-time
Maintain client relationships, including responding to inquiries and following up on requests.
Added 38 mins ago
SN
Registered Dietician
Squamish Nation
Squamish, BC
- Full-time
…dietetics and clinical nutrition. Adhering to our integrated service delivery model of care, the incumbent serves clients on the North Shore and works with the North Shore Primary Care…
Added 38 mins ago
KF
Project Coordinator
Korn Ferry
Toronto, ON
- $85,000 to $105,000 CAD / year
- Full-time
…is required in this role. As a professional services firm, a client service orientation, maturity, and a calm, composed demeanour is a…
Added 38 mins ago
BL
Office Administrative Assistant
BC Legal Management Association
Vancouver, BC · Greater Vancouver Metropolitan Area
- Other
As we continue to grow, we are looking for a bright Administrative Assistant to support our law firm's daily operations in downtown Vancouver. This is an exciting opportunity for someone…
Added 53 mins ago
Rehabilitation Assistant, Tertiary Adult Rehabilitation Program
Fraser Health
Chilliwack, BC
…by methods such as contacting relevant organization/business/service provider and assisting client with completing/processing forms, in order to further the development of self management…
Added 53 mins ago
R
Mortgage Specialist Assistant
RBC
AB
- Full-time
As a Mortgage Specialist assistant you will support a top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service…
Added 1 hour ago
BB
Associé(e) principal(e) des ventes au détail / Senior Retail Sales Associate
Best Buy Canada
Canada
- Full-time
Aider les clients à trouver le produit ou le service idéal et répondre à leurs questions
Added 1 hour ago
AL
Branch Care Coordinator
Air Liquide
Edmonton, AB
- Full-time
Superior organizational & customer service skills
Added 1 hour ago
RB
Assistant Branch Manager
Royal Bank of Canada
Surrey, BC
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
Added 1 hour ago
RB
Senior Investment Funds Advisor
Royal Bank of Canada
Vancouver, BC
- Full-time
…year reputation of Phillips, Hager & North for exceptional client service, trusted advice and low fees. Our remarkable culture, focus on collaboration, teamwork, and excellence in money…
Added 1 hour ago
RB
Assistant Branch Manager - Mobile
Royal Bank of Canada
Truro, NS
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team sales…
Added 1 hour ago
L
Lab Patient Technician - Part Time - Pembroke, ON
LifeLabs
Pembroke, ON
- Part-time
Maintain client relationships, including responding to inquiries and following up on requests.
Added 2 hours ago
B
Client Service Assistant
BMO
Toronto, ON · CLAIRE
- Full-time
…operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. A client-focused role, committed to managing and growing…
Added 2 hours ago
SI
Bilingual Underwriting Assistant
Sovereign Insurance
Calgary, AB · Toronto, ON · Montreal, QC
- Full-time
We are looking for an energetic, experienced Underwriting Assistant to join our UA team. The successful candidate will provide support to our underwriters through collaboration and…
Added 2 hours ago
CH
Rehabilitation Assistant
CBI Health
London, ON
- Part-time
If you are a dynamic Rehabilitation Assistant interested in personal and professional growth, CBI Health has an excellent opportunity for you to meet these goals, supported by one of the…
Added 2 hours ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel jour Embauche feu vert
Shoppers Drug Mart
Saint-Jérôme, QC
- Part-time
Saluer le client rapidement et recueillir les renseignements sur l’ordonnance conformément aux normes.
Added 2 hours ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles
Shoppers Drug Mart
Longueuil, QC
- Part-time
Saluer le client rapidement et recueillir les renseignements sur l’ordonnance conformément aux normes.
Added 2 hours ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps plein Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Longueuil, QC
- Full-time
Saluer le client rapidement et recueillir les renseignements sur l’ordonnance conformément aux normes.
Added 2 hours ago
UO
Administrative Assistant, HR Students & Facilities
University of British Columbia
Vancouver, BC · UBCV | Liu Institute for Global Issues (LIU)
- $4,719 to $4,960 CAD / month
- Full-time
The Administrative Assistant, HR Students & Facilities provides administrative services across the School of Public Policy and Global Affairs, including human resources, facilities, events,…
Added 2 hours ago
OL
Legal Assistant- 12 month Contrac
OKT Law
Toronto, ON
- Contract
OKT is seeking a Legal Assistant to join our Toronto.
Added 2 hours ago
LM
Medical Lab Assistant (OPSEU LAB)
LifeLabs Medical Laboratory Services
Mississauga, ON
- Part-time
As Medical Lab Assistant you will play a key role in the testing and diagnostic process for a wide range of patients. LifeLabs also provides first aid training, continuing education…
Added 3 hours ago
FS
Assistant(e) serveur(euse), Restaurant Marcus (temps plein) / Server Assistant, Marcus Restaurant (Full-time)
Four Seasons Hotels and Resorts
Montreal, QC · Four Seasons Montreal
- Full-time
…souci de qualité, une sensibilité culturelle et un sens du service…

Hays

Senior Scrum Master

Toronto, ON, Canada

$55 to $60 CAD / hour · Contract

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Job details

Pay: $55 to $60 CAD / hour
Job type: Contract
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Senior Scrum Master – AI Contact Center

Job Type: Contract (6–12 Months)

Rate: $55-$60/hr INC

Work Mode: Hybrid Work

Location: Toronto, ON

Your New Company

Our client is seeking a Senior, hands-on Scrum Master bringing delivery discipline, visibility and coordination across Product, AI/ML Engineering, Contact Center, QA, .CA, platform, architecture and external partners.

Portfolio examples include Magic Apron Assistant, AI Conductor / agent orchestration, Post-Purchase / Damaged Goods, Price Match, QC Warranty and Eco Fee; assignments are not guaranteed or permanent.

This role goes beyond ceremonies, supporting delivery governance without owning product prioritization, architecture, engineering decisions or production incident response.

Your New Role

The purpose of this position is to provide effective management of midsize to large ($500K to 2M) IT projects. This is accomplished by applying a standard, defined Agile methodology to the project, and providing the leadership skills necessary to control the execution of the project tasks, as defined in the methodology.

The Scrum Master is responsible for delivering several key project artifacts, and shares responsibility and accountability with the project leadership team for the successful delivery of the entire project. The Scrum Master must also actively manage to the project budget from a dollar spend and a resource perspective.

Key responsibilities include:

Facilitate planning, standups, reviews, retrospectives and refinement; coach teams, remove impediments and improve delivery predictability.
Coordinate cross-team milestones, deliverables, dependencies and shared resources across concurrent initiatives; support integrated delivery and release planning.
Maintain RAID, decision and action logs; surface risks early, facilitate resolution and escalation, and follow actions through to closure.
Coordinate UAT, testing, go/no-go preparation, deployment dependencies and handovers; make readiness gaps visible to accountable owners.
Provide concise business and technology updates; facilitate working sessions and governance, and maintain current, accessible delivery documentation.
Guiding the team on how to use Agile/Scrum practices and values.
Must understand the basic fundamentals of iterative development.
Must understand other methodologies and can speak about them and leverage those techniques to provide value to the team.
Guiding the team on self-organizing.
Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
Building a trusting and safe environment where problems can be raised without blame, or judgment, with an emphasis on problem solving.
Facilitating getting the work done without assigning or dictating the work.
Facilitating discussion, decision making, and conflict resolution.
Assisting with internal and external communication, improving transparency, and radiating information.
Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog.
Providing all support to the team using a servant leadership style whenever possible, and leading by example.

What You'll Need to Succeed

Experience & Technical Requirements

7+ years as a Scrum Master or Agile delivery lead in enterprise technology, coordinating multiple cross-functional teams and external vendors.
Strong Agile/Scrum, delivery governance, dependency, risk and release management experience.
Proficiency in Jira and Confluence or equivalent tools.
Experience with software engineering, APIs, integrations, cloud platforms and QA/testing.
Strong facilitation, organization, communication and problem-solving skills.
Ability to work independently and influence stakeholders without direct authority in complex organizations.
Experience managing midsize to large ($500K to 2M) IT projects.

Preferred Qualifications

Contact Center, customer service or customer-facing digital delivery.
AI/ML, generative or conversational AI and agents.
GCP or similar cloud experience.
AI release readiness and enterprise-scale Agile coordination.
CSM or PSM certification.
AI exposure is an advantage, not a requirement; this is not an AI engineering role.

What Success Looks Like

First 90 days: clear initiative visibility, reliable Agile cadences, current milestones and RAID/action logs, stronger cross-team coordination, improved release readiness and stakeholder communication, and sustained knowledge continuity.

These are expected outcomes, not guaranteed commitments.

What You'll Get in Return

You will have the opportunity to work on AI Contact Center initiatives, coordinating cross-functional teams and external partners while supporting delivery governance, Agile practices, release readiness and stakeholder communication.

What You Need to Do Now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

This posting is for an existing vacancy with the organization.

AI may be used to screen, assess or select applicants for the position

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More about this job

Responsibilities

Lead Agile ceremonies and coach teams to improve delivery predictability, while coordinating milestones, dependencies, resources, and releases across concurrent initiatives. Maintain delivery governance artifacts, surface and resolve risks, support testing and deployment readiness, and communicate progress to business and technology stakeholders.

Requirements

Requires 7+ years of experience as a Scrum Master or Agile delivery lead, including enterprise technology projects, cross-functional teams, vendors, and midsize to large project budgets. Candidates should have strong Agile/Scrum, governance, risk, dependency, and release management experience, proficiency with Jira and Confluence or equivalent tools, and familiarity with software engineering, APIs, integrations, cloud platforms, and QA; contact center and AI experience and CSM or PSM certification are preferred.

Skills

Agile Delivery
Scrum
Project Management
Delivery Governance
Cross-Team Coordination
Dependency Management
Risk Management
Release Management
Jira
Confluence
Software Engineering
APIs And Integrations
Cloud Platforms
Quality Assurance And Testing
Stakeholder Communication
Facilitation

Visa sponsorship

Not detected in the job text

Keywords

Scrum Master
Agile
Scrum
Jira
Confluence
AI Contact Center
AI/ML
Generative AI
Conversational AI
Agent Orchestration
GCP
Cloud Platforms
APIs
Integrations
Quality Assurance
Testing
User Acceptance Testing
Release Planning
Delivery Governance
Dependency Management
Risk Management
RAID Logs
Project Budget Management
Cross-Functional Teams
External Vendors
Product Backlog
Servant Leadership
CSM
PSM
Contact Center

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